Ethan and Colyn are awesome and put up with me on my phone. It’s better to fix up your phone than spend a ton of money on a new phone for problems. Highly highly recommend; quick and professional.

Shawn and his team provided me with great customer service. I was absolutely amazed at how helpful they were. If I could have given 10 stars for this review I would have. Thank you so much guys for your hospitality, kindness, and work. I look forward to doing business here again. Keep up your good work..

Ethan and Josh provided great service and were very quick with my iPhone repair!

Ethan and Adrian were professionally fast and friendly. Made a tough situation very easy and painless. 1 hr and my phone was good as new!

This was my first time using this business. I didnt know they offered service for so many products. The customer service was excellent. Ask for Shawn! He is extremely professional and knowledgeable.

I had really great expectation on uBreakiFix to get my Samsung S20s cracked screen fixed especially because they are one of the authorized service center for Samsung. I needed a quote for the service which will help me claim my mobile insurance and they were not able to provide one. They also provided an email address to which I tried emailing couple of time and there was no response. Not even close to professional !!!

Cameron was very helpful when I visited. Had all my questions answered with great customer service 👍

Does not communicate when the process will take longer then expected. I’ve been waiting for my phone for 10 days and instead of updating and keeping me informed they have me waiting. I’ve been a server I get things are out of your hands but as a business what can you do to compensate for the things that are out of your hands? Keep a customer informed and they might be more understanding. Don’t just make excuses.

Today I was serviced by a gentleman named Colyn, the service was awesome and not too long of a wait! I would highly recommend this location for anyone looking for someone to help with their tech needs! Nice and clean location as well and has comfortable seating! Good vibes overall !

Shawns customer service was mind blowing one of the very best I have seen in years, very professional dealing with each customer very calmly....when I walked in there were 4 people in line and of course everybody is anxious like me as my phone was not working and our whole life revolves around it...but he dealt with each one of us very professionally and didnt let the rush of people bother him....gave honest and straight up advice...at the end when I returned to pick up he explained the whole thing to me even sold me something which I really didnt need and got Ethan up front who fixed my phone....amazing guys I would highly recommend them and especially salute to Shawn for his professionlism

Service at uBreakiFix in Sugar Land is always well done and prompt. Today Colin went above and beyond with customer service. He is an asset to the company.

Great customer service!! The staff member was patient and took his time to help me take my parental restrictions off so they could get the job done. I did not have my claim # with me. The staff member went the extra step to find it. I am BIG on good Customer Service where I spend my money. Customer Service can make or break a business. The staff member delivered wonderful Customer Service! I was told the device would be ready in 2 hours. It was ready in under 30 minutes. UBreakIFix did not disappoint.

Ethan had excellent customer service!! The service was fast and Adrian repaired my daughters phone with no problems!

Incredibly friendly and knowledgeable staff, no diagnostic fee and quick turnaround times.

Ethan and Adrian at Sugarland store fixed my phone promptly and I recommend them.David C

Its always great to find a place near you like this that you know is reliable. I just moved to the area and I came in because my phone screen started leaking ink. Colyn was extremely helpful throughout the whole experience and it was fixed within 30 minutes! Super professional, quick, and clean environment.

Great customer service, walk in the they took care of my phone and got my phone ready the same day to dropped.

Cameron and ethan helped me out today and fixed my phone quickly. everything works perfectly and it didn’t take that long.

Cameron and Adrian were awesome. I thought the battery needed replacement. They opened the phone and found water and corrosion. Couldn’t fix it but didn’t charge for their service.Honesty and integrity are hard to find these days, but it’s alive and well here!Highly recommended!!!!

The two gentlemen I spoke to were knowledgeable and professional. My Samsung S21+ suffered the black screen and the hard reset was unsuccessful. I dropped my phone off around 3pm and it was fixed by 5pm. The email communication was great. I would highly recommend. Luckily phone still under Samsung Warranty. Verizon will suggest this option OR have a refurbished phone shipped. This option lets you keep YOUR phone! Thanks again.

I am an elderly woman with little knowledge of technology, but the manager patiently told me my devices problems & how he would fix it. He was articulate & kind.

Worse place, bait and switch. For two days they kept on quoting a lower rate and when I went to get my device they charged a higher price. Very rude customer service. Totally worthless, go somewhere else

I have been to this ubreakfixit before and the service was amazing.. but my last visit was not welcoming at all.. staff had mad attitude and still wasnt able to fix my phone after he said yes it could be fixed... however I took It elsewhere and they were able to repair the phone.At this location they said that I need to change the lcd however after inspecting the phone they never touched or attempted to even repair the phone.Bad bad service... whoever is reading this please check your services customer relations skills... because I m never coming back to this location. Although my prior visits was A+ THIS TIME F-

If you’re having problems with your phone, take it to Ubreakifix. Great customer service!

Super friendly, and respectable workers that know what their talking about. They were helpful and patient with all the complications my phone had. Would highly recommend!

My phone screen was literally a cracked black and orange rainbow, now its like new again

Very good customer service..ask for colyn when you get there.

Guys are awesome. Helped me with my screen protectors numerous times. And Brennan and Ethan helped me with my Stuck sim card. Love this place.

These guys were super nice and informative about the process. They even had my device ready b4 the time they had quoted me. I would highly recommend them.

Great staff very professional and in tune with customers needs. The young gentleman with the blonde dreads was very polite. I watched him interact with other customers with great respect and I received that same respect. Great job!!!

I brought my phone in to have the screen fixed and before I could sit down my phone was ready! Super quick service and they were also very professional from start to finish.

I have had great experiences at UnreakIfix on repair of my computers over the years and Cameron has taken care of me today in an excellent fashion. I highly recommend this company to anyone needing their service. Reasonable and quick!

Shawn and Adrian did a great job getting our iPhone screen replaced!

This was a very good experience. Quick service and I am very satisfied with the results. Cameron was very helpful and informational. Thanks guys

My phone wasn’t holding a charge and seemed to have a cracked screen. They replaced the battery and fixed the screen while we had lunch. Process was easy peasy and a lot less expensive than a new phone and CT was very helpful. Very happy and my phone is good as new.

I am so happy I went here. They were able to do a good diagnostic and help me avoid purchasing a new computer. Glad the tech Adrian was able to resolve my issue. I am very satisfied with the service.

They fixed a broken iPad screen. Looks like new! Love the tracking on website.Sorry I now have to add that I took it back as one line on keyboard wasn’t working. They said that screen was defective. At end of day it was ready but I waited til the next day to pick it up. We’ll it wasn’t there! They said a tech took it somewhere in Houston. Now I see it is at someone’s house! They gave or sold it to someone else!!! Manager buying a new one but my daughter wants her original one! Omg!!!Now I have to add the team pursued this mystery and the person returned our iPad and I’m picking it up now! Whew!!

Shawn was amazing, great sales man! Had my phone out in

HP took forever providing the parts needed but uBreakiFix was great.

Colin fixed my nephews phone in like 5 mins! Customer service was awesome!

Some of the best people I know. They put their customers first and show that they really care!!

Bhrennan and Ethan were professional and quick! Highly recommended this location. Clean and speedy service.

Colyn was excellent and very professional. Our screen was repaired in an hour... thank you! Screen looks good as new!

All techs (Colyn, Brennan, Cam) were very helpful. The service took less than 5 minutes. Highly recommend!

Ethan and Cameron are both great fast service

I had a professional experience, attentive and detailed information. Adrian, Cameron, and Ethan are great service providers.

Colyn was able to help me immediately and fast. Would definitely recommend this place to everyone

Did the repair Quickly and Efficently. professional service for a reasonable price

Took computer tower in for diagnosis. After 3 days I called, just started looking at it. Said they would call later that day - no call. I called the 4th day to check status. Was told problem was motherboard or power source. They said they did not have tools to determine which one needed to be replaced. Recommended I buy a warranty, wait 30 days then file a claim. The warranty company would offer a buy back. I declined the warranty and picked up the tower. I took to someone else, they said it was the hard drives. Replaced both, now it works fine. Not sure a diagnosis was done at all.

Colyn the tech did a great job. The customer service and timelines was impressive compared to other experiences I’ve had with phone repair.

TAKE YOUR ELECTRONICS ELSEWHERE!Brought my phone in for a simple battery replacement. I picked it up and the next day I was continuously getting a message saying that it not authentic battery (even though I was told by the front desk it was) the store person said it was because they had forgotten to calibrate it. So I was forced to go back to the store and have them calibrate it. After an hour and a half later they said they weren’t able to calibrate it. So now I have a phone whose battery does not hold charge and continuously get a pop up message saying it’s not holding charge.DO NOT COME HERE!(( UPDATE**Just tried to take my phone to Apple store and they said they werent able to fix because it had been tampered with by a 3rd party with an inappropriate battery replacement (Placed by UBreakIFix).SPEND A LITTLE MORE MONEY AND JUST TAKE IT TO AN AUTHORIZED REPAIR PLACE LIKE APPLE STORE OR BEST BUY.

Adrian and Ethan were very helpful and professional

Colyn did a great job and provided professional service. I would recommend this company for phone repairs.

Colyn was helpful, informative & professional. I recommend this company

This was my first time visiting, my device was ready as promised with a great price, Excellent customer service Colyn T was Awesome

Lucas and John are great!They let me know my S8 had motherboard damage and they were honest about the situation and Now Samsung is sending me a replacement device since I have warranty with them!

Cameron was amazing, great customer service and fixed my screen in no time!

Ethan, Adrian, Brennan and Cameron were fantastic! Great customer service done quickly! Highly recommend!

Customer service was very polite and helpful and knowledgeable.

Colyn is pretty cool and did a great job with customers service !! It was really professional and fast the way he fixed my phone!!!

Colyn was my tech - honest and fast - I really appreciate his help

Great guys and sometimes if its an easy fix theyll do it for free.

Colyn was great and helped me get my phone screen fixed fast!

I cracked my phone screen on Friday night and went through my phone insurance that I’ve always thought was a waste of money...never the less they assigned my repair to this store and I am so happy with the service and professionalism. I arrived at 10:15, phone was checked in, receipt given and I was out by 10:24, the young man Ethan (per the name on the receipt) apologized no less then three times that it may take about 90 minutes to handle my phone because of the volume of repairs they had. No worries, I ran errands and came back at 12:30. I was greeted by someone else, Ethan was walking out and welcomed me back (there was about 5 customers waiting behind me so he may have seen 15 or more people after I dropped my phone but still remembered me). The young man at the counter didn’t ask for my receipt and just grabbed my phone. All the service was done with a smile, no animosity, no frustration- that’s a breath of fresh air these days. Will definitely be back with any future technology issues.

Thank you, Colyn, at UBREAKIFIX, Sugarland! It was a speedy, professional, and and good service. I had my LCD display and glass screen cover display. They got it done in under an hour!

I walked into this establishment full of anxiety because I did not want to have to purchase a new phone (this one isnt even a year old yet) Anyway upon entering I was greeted and I explained the issue. Right then and there Adrian took a look at it and said give me a few moments. He proceeded to the back and less than 60 seconds later (I kid you not) he returned with my phone and it was FIXED!!! Thank you soooo much. I was so happy that I believe I did a slight happy dance.🤣 Thanks so much to the techs in the back as well (Bhranan and Ethan) I appreciate all of you and my wallet does too. 😊 #ForgiveMeIfISpelledTheNamesWrong

My note 20 ultra was not sending mms due to a network error, i have done everything ...even at&t and best buy could not fix it. Ethan at ubreakifix in sugarland was able to fix it in less than 5 mins.Thank you so much!

I went to the store with an appointment on 05/10/2021 at 10am. After the employee took the phone inside, he came back saying the board is damaged and I need to contact Samsung to get it repaired. He gave me my phone back without doing any diagnostic tests on it.I saw that they have another location so I went there. At the Pearland location, the employee (Nader) ran a diagnostics test and confirmed nothing was wrong with the board. He said the display went bad and ensured they have necessary parts in stock. Got my phone repaired in 3 hours.Do not trust Sugarland location for your repairs or take a 2nd opinion.

These guys are always helpful when I come in for a repair. Would definitely give them a recommendation to all of my friends.

The tech was knowledgeable and very courteous.

I took my 9yd son’s iPhone 11 because of cracked screen, associate Cameron got me in and out with excellent service, Thanks

Great service! Quick repair. Colyn was very helpful

I went to this place for my cracked cellphone . A boy like 15 or 16 years old got my cellphone to diagnose the issue. He came back after one minutes and told me you should through away your cellphone and buy another one . He said your cellphones mother board is broken and nobody can fix it .I ask if he knows anywhere to help me and he said he doesnt know .He had no idea about cellphone let alone motherboard. In the afternoon I went to samsung store in Galleria and trade in my cellphone with a new brand galaxy s21+, and the only problem that my cellphone had was broken screen shot . Samsung got my cracked cellphone for $400.Avoided this cellphone repair shop . So unprofessional, so rude .

Quick and easy cell phone fix! An hour and a reasonable fee later and we’re good to roll 👍🏾

The technicians Krystopher, Ethan & Adrian did a great job. Timely matter and friendly. Would recommend!!

Colyn was so helpful! My phone was fixed in 1 hour :)

Colyn did a great job! Very friendly and fast.

Colyn was very efficient and helpful!

Colyn was awesome!! Courteous & knowledgable’. Would highly recommend these guys!

Terrible communication throughout the entire process. Do yourself a favor and go somewhere else to get your phone repaired.

Great work at Sugarland location. Colyn was great come check them out.

Excellent service, quick response.

Excellent, quick service! 10 stars! Thank you so much!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Super good service, and timely on their fix

My cellphone had a cable connector piece stuck inside my USB port and Lucas was able to get it out easily. He told me over the phone to bring it to the store so he can verify & since it wasn’t a big problem he didn’t charge me. Very professional & honest! I will definitely go back there for any future repairs knowing how honest & fair they are about repairs!

The guy said he would hold my sons tablet to diagnose for 2 days, then let me know if they could order glass from Samsung, then give me a quote. Why would I allow you to keep my sons tablet on a maybe?

Colyn did a great job on my screen and new screen protector! Thanks!

Screen replacement was superb!! 👍🏾

Great, fast and excellent service. We knowledge staff, would highly recommend!

How many places give you great customer service these days, without scamming you? Brennan cleaned out the earpiece on my Note 8 for FREE (yes, FREE), and I didnt even have to get out of my car. 5 minutes tops. I was all ready to have to pay for a new earpiece, but no, not today! FAST, FREE SERVICE. Customer for life here!

The power button on my iPhone 6s was stuck. The guys were able to fix it for me without having to replace the housing which is what I was afraid of $$$. They fixed it for free. Great service. They have a loyal customer going forward.

Bhrennan, Ethan and Adrian helped me in a situation in which I broke my phone again 😅They were gracious, fast and efficient

Top notch service by Lucas and Ethan!! Thank you both so much for the super quick responses and action on my MacBook Air. Next time I won’t waste hours on it myself and bring my next issue right in! 😂🙌🏽

Colyn is amazing!!! Helped me out so quickly and knows so much about technology.

Lucas and Ethan provided tremendous service in an expedited manner. Their professionalism and efficient work in repairing my phone, really helped me out. These guys are awesome and highly recommended!

Had a great experience. My son dropped something on his Nintendo Switch and the screen would not work. We took it to them and it turned out to just knocked a wire loose. They fixed it and didnt even charge us because it was a simple fix. Im so sorry I forgot the names of whie helped us exactly but I would highly recommend getting your electronics fixed here. They are honest, fast and reliable. Thank you so much

Came in to get my screen repaired. Was helped by Krys, Colyn and Bhrennan. My phone was back in my hand in LESS than an hour.Great customer service and super fast.

Ethan, bhrennan are very helpful and they did a great job

Bhrennan was EXCELLENT in his customer service. He made sure my needs were met while simultaneously juggling the many other customer needs so I definitely believe he deserves some sort of raiseColyn and Ethan were amazing as well. Some of the nicest dudes I’ve ever metKrystopher also. helped me find out some things I didn’t know about my phone and I’ve had it for years. Very very tech savvy.I will definitely recommend this location to all my friends!

Professional with v Good Experience