This rating is not based on the actual work they do to the car but mainly for their accommodation services. The first time I dropped my car for oil change service they didn’t have a loaner -which is normal and can happen everywhere- but they paid for one trip of my Uber ride. I was happy with that!I recently called for a service and asked if a loaner is available, was told loaner is only available for people who had purchased their care from this particular location. I asked to confirm if they still pay for uber - one trip- and they told me we don’t do that!!! Waiting for oil change is 3 hours. I would expect improvement in accommodations during a pandemic but instead it going the opposite direction. Not happy with this experience at all.