The driver was rude and arrogant. We were brought to the wrong location twice when told where to go multiple times. The driving was overly aggressive and unsafe. We were yelled at for no reason. Overall, I did not get what I payed for and was very disappointed and unsatisfied.
We used Russo Tux for both my sons proms and couldnt be happier with the service, selection and reasonable rates. They looked amazing!! So convenient and love that everything is in stock as we were able to make a vest/tie color change at the last minute when one of the dates changed her dress color. While I was there, I fell in love with the perfect dress for my nephews wedding. Amazing selection and service. Big thumbs up!!
My son had his JR Prom at RMHS. Not an easy task getting a 17 year old to dress up. Thanks to Maria and the awesome service at Russos he looked great. Great Customer service, product and easy transaction!!!!!
Went to Russos for a prom dress and had the best experience. There are so many different dresses to try on. The staff is so friendly, kind, and helpful. I definitely recommend russos.
Dont even bother looking anywhere else.Russos Tux is the only place you need to stop at to get your Tux /suits for your wedding /event!I personally worked with JoAnn G, and can say it was the easiest and most pleasant experience Ive ever had renting anything!She helped me and my groomsmen find the perfect tuxes for our event without breaking the budget.In fact, she gave us an amazing deal and Ive since told everyone I know to come shop over there.You will not be disappointed.
I purchased my mother of the groom dress at Russo’s. The staff was fabulous. Alterations were perfect. Best of all were the many compliments I received that evening. Thank you!!
Great customer service! Very honest, warm, and welcoming. I loved that the employees wanted to help me find the right style for me and were not pushy at all! I got to browse the dresses at my own pace. Awesome styles there.. Will definetly be going back for my prom this year.
Wonderful experience! The customer service at this store is incredible! As soon as I walked in, employees were welcoming me and making me feel right at home. They were very helpful with satisfying my specific look that I had in mind. I was extremely comfortable with the look I choose because upon picking up my suit, they had me try it on before I left and any alteration I requested was made right on the spot! The prices are great and again, the customer service was outstanding. I highly recommend this store to anyone looking for their formal wear!
Russo’s is the spot to get your tux! I went there to get a tux for both junior and senior prom and the service was excellent, people are great, and both tuxes looked super sharp. Next time I need a tux I will definitely be going back to Russo’s. 10/10 would recommend for everybody.
This place is great.All the employees were helpful, and knowledgeable.Due to unforseen circumstances, I returned a tux that I rented a week late. They were understanding, and waved the late fee.I had a great experience, and plan to be a returning customer.
Rented 10 Tuxes for my groomsmen here! Everything was ready to go when they said it would be and any adjustments were done on the spot within 10 minutes. Maria and her staff are great at what they do. Thank you again for making our wedding day go smoothly! PS
Love this place!! I have been going for years with both my kids and there all good people with great styles
Great experience renting here. I needed a tux for a Gala the same day and they were awesome at getting me all set. They even did on site alterations for the best fit.
Outstanding customer service. So warm hearted and seemed very genuine.Will be going again in the future.
Maria is a true formal wear professional! Knowledgeable, professional and gets you what you need efficiently and effortlessly. Great selection as well.
I went to russos for my son tux for prom. It was an amazing experience!!!!! The young girls there take their job so seriously for highschoolers and made my son feel so comfortable! I would refer and come back 1000000 times!!!!
Dont use this company they are horrible. Messed up our tuxs which was not the end of the world but their limos are dirty and ripped carpets (the one we were in) word of advice inspect their vehicles before you rent and before you get in..cause if your forced to use their vehicle and it arrives crappy like i am sure it will they will NOT fix it in any way unless you refuse their service and thus leaving you with out a vehicle on your special day...my advice...book else where!
The service is impeccable. They have a wide variety of bridesmaids, mother of the bride, and prom dresses in different colors.
Great place. We got tuxes for my daughters wedding and everyone was very knowledgeable/helpful.
Ive used Russos several times now both for business and personal and I cant say enough about them! I always request Kevin and he is just so friendly! Wouldnt use anyone else!!! Ive used them for my office Christmas parties several times now and I recently took my grandkids to see the Wizard of Oz and surprised everyone with a limo. The kids got the biggest kick out of it and Kevin was such a great sport to take them to McDonalds first for lunch! Theyre the BEST!
OUTSTANDING People AND Service! Went in with my best man and 1 groomsman on 5/9/16 and was in and out in an hour. Got fitted for 3 Ike Behar Tuxes. VERY professional and experienced business.
The staff were knowledgeable and friendly. I would recommend Russo’s to anyone looking for a Tux!
I spoke with Mike on the phone a month before the wedding to coordinate the scheduled pick up of my limo. I called and confirmed with them three times, twice with Mike and a third time with the girl on the phone three days before that it was to be a WHITE limo for a wedding. Lo and behold the wedding day comes and a black limo is pulling up to my apt. The limo driver said it wasnt in his notes to have a white limo. I dont understand why anyone would think its okay to have a black limo for a wedding and it was unpleasant for me to have to confront this issue on my wedding day . The inside of the limo was dirty and had spots on the carpet. I am disappointed in this level of customer service and Russos inability to follow through. Its been two weeks and no one has called me back with what happened...
Great experience. Glad to see a family business still around in this day and age. Had no problems and excellent service. Jo-ann helped with everything and the older lady was hilarious!!!!!
Visited for a Communion suit. The place was very busy. The clerks barely gave us the time of day. Only one option for the suit. The suit jackets were dingy and threadbare. Returned suits were laying in piles on the floor.
Worst experience ever!!! Would never recommend anyone to rent or buy a tux from here. The staff was unprofessional, not helpful at all. 5 tuxedos rent all of them either stunk like body odor or had noticeable holes in the pants an jackets. The gentleman sizing everyone had no idea what he was doing. Either the pants were to tight on us or the vest was too noticeably small. Come on this is your profession take some pride in your job. Awful will never go back there!!!
Excellent service very attentive to detail !!!!!Id recommend to all my family and friends
Excellent selection of mens rental suits.
Great service, friendly staff, if you cant find what you are looking for Maria and her wonderful staff will found it for you!
I was looking for something different for an event I had coming up. Found just what I was looking for at Russos in Stoneham MA.
This place is horrible !! They were very unorganized and unprofessional ! I do not recommend !
Great service, easy to work with, smooth sailing
They did their work well!
Love this place
Fast and friendly service
Rudest limo drivers around
Hired a dress for a wedding.Staff are friendly and helpful and the clothes are excellent.