I purchased the warranty when I purchased my home appliances from Sears. I have had them for about 2 years and they are all starting to not work. Both my refrigerator and washer are broken and they are giving me appointments that are 2 weeks out. The individuals that answer the customer telephone calls are sometimes hard to understand and/or rude. Today, alone I had to ask for cooperate number before the representative would put in a repair ticket for my refrigerator. By tomorrow I will have to empty my refrigerator because it’s warm and not making ice.

The service call took forever to get through, but was handled with great satisfaction, personable and seemingly caring Individual.The technician came out as scheduled and was very courteous and good. Had to order part and called and came back out to install as soon. as it arrived.

If I could give a negative I would. Sears repair man has no clue what is wrong with washer. Called multiple times, several cancelled on their end. They plug into a computer and expect that to be the magic answer. Perhaps hire competent service techs!!! Washer still not fixed. Surprised they are going bankrup!!!

Just tried to schedule a repair for four items, washer, oven, cook top and vent hood. 2 items were Kenmore. The other items were Magic Chef and Whirl pool. I was told the only appliance they could service was the washer. They sell the other brands. They cant even service the Kenmore range hood. I wont be buying the replacement units from Sears.