Very kind, friendly, knowledgeable, and helpful employees every time I come in this location. Always come here with any questions or problems and get resolution. Highly recommend!

Sebastian was awesome to work with! He was very patient with my ridiculous questions, and professional both times I came in.

Verizon in general is the worst communications company ever. Communications ????? Try to cancel equipment like a jet pack or a home phone when you move or changed companies or anything like that if you dont remember your pin.... try doing it or anything at a noncorporate store. The corporate store has lines of cars around the building during most hours of operation. Try asking to see or talk about your bill at any noncorporate store. Try calling and getting a verification number they send you while talking to them on a new phone if you are elderly and have not done that yet.If there is anyone at the other end of this message, call me please. You should know me from your records and this number.So sad and feeling so old and out of touch. Ma Bell would be sad also.

Coleman was very professional & very helpful not only with ordering a new flip phone but changing my data plan. Extremely happy with the service

One of the people working there just straight up lied about me not being authorized to make changes on my familys account. All i needed was a new SIM card but instead I got no help and a bunch of attitude from the worker. I would rate it a 0 if it were possible.Edit in response to owner: My problem was already solved, no thanks to your team. Im 100% positive this was the correct store, the one right by Brothers. I know because I went to the one on North Atherton 1st and they told me to go here because they were too backed up. That entire morning was an unpleasant experience seeing as how I just had my phone explode earlier that day and had to deal with the call center for 2 hours before I was even told that I would need a new SIM, just to then get shut down after doing exactly what I was told.

I went to this Verizon store to buy a flip phone for my father-in-law to use in case of an emergency. He is handicapped and recently had a situation where his house phone did not work. Justin and Hunter were extremely helpful from the start. They were friendly and answered all of my questions without hesitation. I got exactly what I wanted, and nothing that I didnt. They even found discounts that I didnt know I had and initiated them. Well Done to both of you!

I drove 1.5 hours, past my towns Verizon store, to meet with Guy. The reviews for this store and, my phone call to him sold me on making the drive. Guy worked out my plan and phone upgrade and was great to work with. I’ll be back!

Great service!! Coleman was very helpful with finding the right plan for me. Definitely recommend this Verizon Wireless store!

Great place. Very helpful!

My phone was getting old and I had cracked the screen pretty bad. I decided that I needed a new phone and I went to Verizon to talk about my options. I chatted with Michael, Hunter and Justin, who were all really helpful and knowledgeable! They helped me pick a great new option that I love!

Sebastian was super helpful, and it was a wonderful experience.

We had an amazing experience purchasing 2 phones today! Our rep Kyle was so knowledgeable, helpful and kind. Kyle made this process really great. He is an asset to Verizon wireless for exemplary customer service.

Great experience at this Verizon. Definitely return.

Kyle from this store was awesome! I got a new line for Black Friday and got a tablet for FREE!! The service was awesome and for a phone and tablet I paid less than $200! I love this store because they help you save way more than the corporate Verizon stores!

There was a problem with my contract. I had to come here to ask for help. Thank God the staff here are so professional and patient, and helped me deal with all the problems.

I just purchased my first smart phone there and was also under the pressure of it being my primary business number. I was hesitant to make the change from my 20 year old landline but Kyle calmly reassured me we would work through it and we did! Great decision, great deal and great service before and after the sale! I highly recommend this store and their extremely capable staff.

Very helpful and friendly guys. Helped get my new s21 ultra set up. Was quick and easy.

Needed a new phone, you man was very helpful.

Kile Rawlings was very informative and made the transition to a new phone easy!

Justin was very knowledgeable and friendly. He was very helpful. He got me a perfect phone, and downloaded all my files. I am very happy with this store.-THANKS

Solid crew. I bought my note 20 at another store and changed my plan over the phone. Someone made me aware that I missed out on some discounts. Coleman who I think is a store manager spent an hour to help me take advantage of the discounts I the other store missed and he helped me to pick a better plan for me.I strongly suggest if your going to have any dealings with verizon, go there.

Upgraded from my old phone that was damaged, to a new phone. Solutions Specialist Kyle assisted me, and was very helpful with picking out the right phone for me, as well as assisting with transferring my parents to my business account from their account on AT&T

Great experience getting new phones set up. Coleman helped us make the phone choices and Kyle was very helpful getting everything up and running. Both were very patient with our many questions.

Very knowledgeable and polite workers. Great experience once again

Im always so pleased with the service at this location. The team members are welcoming, patient and knowledgeable. Yesterday I came in with a problem on my Iphone Xs max. It seemed to be stuck in a loop of some sort. It kept crashing and Hunter and Michael tried everything to repair it, multiple times. Hunter remained determined to help. The service was fast, the employees were very friendly and the atmosphere was professional and am never disappointed when I leave here.Thank you Hunter!

Made changes to my account. Too easy!!

Went in there today to upgrade my phone and Michael was incredible! He helped me for nearly an hour handling some issues with my upgrade. He even applied my new screen protector better than I ever could. I am very appreciative and will be recommending this location to anyone who needs help!

Expert friendly service after the sale at this Verizon store is excellent. My new phone was taking way to much time processing. Lance and Coleman diagnosed the issue with a thorough examination and updated my system. They are the clear choice in State College for wireless sales and service.

Kyle provided wonderful customer service. He took time to explain everything in great detail,

Kyle was great thanks so much!

We decided to jump on the Black Friday deal of the IPhone XS Max and Apple Watch. The customer service we experienced from Roger was phenomenal. The store was so chaotic on Friday that we came back in Saturday morning to finish the transfer of our phones. Roger made sure it was seamless, he went above and beyond for us. We have worked with this store from the beginning, which was in the Nittany Mall and will continue to do so.

Kyle did an exceptional job with my upgrades and was very knowledgeable

Thank you Verizon for the best customer service we have ever received, outside of having Hunter! Roger and Michael were extremely helpful and very patient with me in purchasing my new phone. They went above and beyond. I highly recommend them! Thanks for everything!

Great customer service and knowledge of products

Lance (Business Account Specialist) was wonderful and helped out tremendously. Great experience.

First off let me say the employees are very friendly, The store is also very clean. I would shop here anyday over the Actual Verizon store on N. Atherton street. I was never pressured to buy a phone case or unnecessary screen protectors which do more harm than good. Anyway I ordered a iphone SE2020 128gb which was not in stock so they had to order one in. I was under the impression the phone was to be the same price as everyone else selling them at MSRP of $449. Best Buy currently is selling the phone for $399.99 but I do not like them. When I went in to pick up the phone 5 days later the rep said my total was $585. I was like whoa how much was the phone. He said it was $529.99 since I was to buy it outright and not financing it. I was not aware of this prior to coming in. I needed a phone since mine wouldnt work anymore so I was kinda in a bind and decided to buy it anyway since I needed a phone for work asap. Since I mentioned to the salesman I thought it was to be $449 he helped me out by waving a $15 fee which was very nice and helped some. So when I got home I called one of their other locations just to ask about the price to see if I got taken. They said the rep should have told me I could have financed all but $20 to get the lower price. Then just pay the $20 off the first month. Doing this would have saved me $80 and only paid less than $1 in interest. With the COVID 19 shutdown my wife has not been working so $80 is a lot of money to us. If you do go in make sure you know the price before you go in and get it in writing. I didnt think they were going to charge so much more for the same phone, if I would have known what I know now I never would have purchased from them. Walmart, Target and Best Buy and just about everyone else was selling the same phone Unlocked for $449 if bought outright so $529.99 is quite a bit more. So I feel like it was a bait and switch situation which will deter me from coming back in the future.

Kyle was extremely helpful and a consumate professional. Highly appreciated his work.

Ian was very helpful and kind to me. I had a lot of trouble with my phone and he was able to remedy the situation quickly and efficiently. Thanks for the excellent, quality service!

Definitely will be coming back! Jass was super helpful and answered all of the questions that I haven’t been able to get a clear answer on before. I came in expecting to get ripped off and he found me the perfect deal on a phone for my budget! Definitely coming back to this location over the others in state college. The staff quality has definitely gone up since the left the mall.

Wonderful! Went in for an upgrade and Daniel was super helpful. Im wary of screen protection for the curvy screens on Samsung phones (tiny week fingers and Zedges screen protectors dont mix!) but they have this really nice liquid glass cover that he let me try before applying. It works great! Thank goodness, since I always crack my screen after 1.5 years somehow. He also helped us get a new tablet, which my mother has wanted for years! Great service, definitely recommended!

Hunter was very helpful with all my questions and issues I had! Wonderful service, polite, and patient. What a great asset!

The representatives were very friendly and helpful. They took the time to show me around and find what suited my needs.

Went into the store with an outrageous bill. The reps in store went over my bill and called in to customer service for me and resolved the issue! Great customer service and have already recommended friends and family to stop here for help!

I love Verizon so much better than sprint and at&t 10x better

Thanks for the great experience my wife and I had in your Verizon store tonight. She bought a new phone. Roger and Michael were great!

Awesome service :)

Service was wonderful! I came in with an issue that I got frustrated working on. Coleman was able to help sort everything out and get all the details straightened out within just a few minutes and explain everything clearly. Have had experiences with phone stores before that were not usually helpful. I would recommend anyone stop in to save time and a ton of headaches!

Hunter, was very knowledgeable about all our questions and concerns . He was the same representative that helped us the last time we were at your establishment . He is truly an asset to your organization ! Thank you

Im not able to wear a mask due to a medical condition.They refused to help me if I wouldnt wear a mask even after stating I had a medical condition.

Matt was so patient and helpful. He took the time to answer and clarify all my questions and concerns. I Highly recommend this Verizon store.

Kyle did a great job today.

A wonderful experience highly recommend this store over the others!

Jan and Jass were great. They were friendly and helpful. It was a million times better than going to the North Atherton store and being treated like a number. They weren’t busy and were able to attend to my issues quickly. Great customer service and I will continue to go to this Verizon.

Patience and extremely considerate suggestions and help. The best i have experienced

This is the best place with the best people. Looking for a phone go here, knowledgeable an friendly, I had good experience!

I had the best experience in this Verizon location. I went there to get a new phone. Roger, Jass and Matt were very friendly, helpful and very patient. I had to go back to the shop a few times to resolve a few issues with my phone and every time they patiently helped me. The first time I went to the shop there, my car key broke and it was raining very hard, they did all the could to help me find help with my car. Really wonderful people.

The service at this store is great! The employees are extremely knowledgeable of all aspects of Verizon. We came here after having an extremely negative experience at another Verizon store. The employees helped answer all the questions the other store could not AND gave very helpful advice. I would highly recommend dealing with this store for any Verizon concerns!

Ian was very helpful in getting me and my Dad a new phone! Definitely recommend this Verizon phone!!

We had an awesome experience today transferring a phone. Jaspreet Singh definitely knew his stuff and helped my 82 yr old mother with kindness and patience.

I recently stopped in at this location. Matt checked up on my account and switched me to a plan that was better suited for me and saved me money! This store puts the customer’s needs first!

They helped in many great ways! Great and friendly service

Daniel helped upgrade my families 4 phones and helped us understand the tablets and jet pack. He sat down and walked us through what would be on the first bill and those that followed so that there were no surprises! We were extremely grateful they let the kids sit and watch the Disney chanel while we did all of this so they werent tearing apart the store.

Dont even waste your time going to the North Atherton store. This place has 20× the customer service.

Came here to upgrade my phone. I worked with Michael G. He was very pleasant, very inviting. The entire experience was great. Far better than I’ve ever received from other Verizon stores.

This store has exceptional service. These guys (Jass and Coleman) helped me get my apple watch up and running, even though it took about 4 hours for my watch to update to the correct OS (not their fault). They were nice, accommodating, and very knowledgable. Id recommend them to a friend any day.

Completely satisfied with the service and information I received today. Special mention of the agent who assisted me, Ian Arakkal, who was extremely professional and knowledgeable. Kudos!

Very helpful

Dont go to this Verizon my dad went there and bought a few phones and they added on insurance on every line without me even asking. When I asked the rep why he said we always just add insurance to peoples phones. Would highly recommend the one by Starbucks over this store.

Wonderful customer service! Jaspreet did a fantastic job helping my mom and I get new phones! Thanks!

Coleman and Jaspreet were Very friendly and helpful. Fixed my phone after 2 online chats were unable. Nice clean store!

Absolutely the BEST Verizon Ive ever visited!!Friendly, courteous, knowledgeable staff!!

Michael was fantastic; he was extremely helpful and informed me every step of the way. Awesome!!

I was very pleased with the staff on May 21, 2019. Both on the phone and in person. Thank you again, Jafreet! (I hope I got your name correct. You know how old people are. Haha!)

Seriously fine young men at this store. Top notch, could not have asked for better service. Dropped my phone in some seriously dirty toilet water and was like naw..not using this anymore. Went there and just like that, BOOM. Poop free. Will go back.

Great job Kyle couldnt of went any better

Had a wonderful experience! Matthew was such an awesome help and made our upgrading experience smooth as possible!

Ian was a great help setting up and getting us started with our new phones! Thanks for everything!

Jaspreet was amazing. Very very helpful. This store so much more pleasant than the other stores in area .

The customer service is excellent! They are very knowledgeable and helpful. This is the only Verizon store I use in the state college area.

Best customer service! Very knowledgeable and friendly staff!! I will be going to this store for everything I need and referring all of my friends & family! Keep up the great work guys!

Had a great experience here! Everyone was very friendly and made my visit very easy. I would definitely recommend this store to friends and family.

Hunter was a big help, I really appreciate his attention to detail!! He really knows his phones!!

Great experience!

Clint was so helpful in answering the questions I had. I am very pleased with the service they have at this Verizon. I will be doing my future services with this Verizon.

Successfully got a new iPad for my son from Michael!

Kyle was very helpful!

Kellen was very nice to work with, he explained the upgrade process and edge program in depth for me. He was patient with me while I was waiting on the okay from my husband! Very polite and would definitely recommend anyone to stop and visit him! :)

Great store, better people. Kellen helped me and he was a very kind and knowledgeable young man. I will definitely be a returning customer.

Always very helpful!!!

The staff was VERY friendly and helpful. It was a pleasure to deal with them. I would recommend this store for new equipment or help with your devices.

I stopped in the store today and there was an event going on, but Matt took the time to talk to me about options for traveling outside of the country and switched me to a better plan! Thanks for the help!

Wonderful! Lots of personal attention with detailed info clear enough for me to understand. Really enjoyed working with Jaspreet.

Clint was very knowledgeable and answered all our questions with ease. Great customer service as well.

Danny did a great job at helping me consolidate my bill and make things cheaper for me and also helped me upgrade my phone to the 7plus and also helped with my jetpack issues. He was very professional and very helpful throughout the whole process.The store was very clean; loved the music they had playing. Mike was helpful while I was trying to make a choice between an Iphone 7 or switching to a droid.

Kyle was very patient and knowledgeable.

I think we can collectively agree that going to the Verizon store on North Atherton is traditionally nothing short of a nightmare with how long the normal trip takes, and this store was the absolute opposite of that. Jaspreet and Roger were able to get me in and out of the door within about a half an hour, and that was with upgrading 2 phones an transferring data. Jaspreet was a refreshing associate to deal with and very knowledgeable . I do not often write reviews but felt it necessary to say a good word about these guys.

Visited the Verizon Story at Nittany Mall....Brian, Mike and Ian were extremely helpful and courteous. Highly recommend using this store

Awesome experience! Kellen and Cam were very knowledgeable, friendly. Very positive experience. Would highly recommend this store and reps.

Amazing Service, Helped me solve my phone problems right away

Everybody is incredibly helpful and makes the process very simple!