I truly experienced the worst customer service experience with this company. They have shown me a complete lack of courtesy to communication with the customer with this following situation: I reserved my truck almost a month (27 days to be exact) in advance. I also received a confirmation email 2 days prior to the scheudled pick-up time. Then, at 5:34pm EST on the night before my scheduled pick-up at 8am EST the following day, I get a voicemail from the Springfield office (which has already closed by this point) that there are no trucks available and I have to call corporate customer service to resolve the issue. And so I did at 5:45pm EST because nobody was in the Springfield office to answer the phone. Apparently, all the customer service agents have no access to the local truck inventory and only a single person - the Inventory Manager - has this access. They told me I have to wait in a time frame of 15min-2hours to hear from the Inventory Manager about my alternative options, who has signed off for the rest of the day and they will return at 6am CST. They cited their Terms and Conditions (which I agreed to) that the reservation is customer preference only and that Budget reserves the right to offer alternative options. However, when I made the reservation, they give an option of flexible dates which I did NOT select. I would like to discuss alternative options with the Inventory Manager, but no customer service agents or supervisors can put me in touch with this person. I am sitting here at 11:30am EST the day of my scheduled pick-up, and have not been in contact with the Inventory Manager. I gave them twice the expected time frame and the Inventory Manager has not even reached out to relay to me that there are no trucks available in my area. This is truly the worst process of customer service Ive ever experienced. I called one of their competitors and got a rate $100 over the quote that I initally received from Budget, but Im happy to pay more for better customer service than to spend a dime on a company that reserves rights to itself only.

Awful, we had a reservation but when we arrived at pick up there was no vehicle. Staff was unapologetic and had no interest in resolving the situation. We rented from Uhaul instead!

Very good service

Ok