Weve used Murphys for years to clean area rugs, to repair an antique Navajo rug (the woman who works there is amazing), and weve also purchased at least four Persian carpets from them, the last two from Iran and India (most recent). The one we purchased yesterday is magnificent, all wool, hand made in red, blue, ivory, and other rich colors. It is so thick and soft and a pleasure to walk on bare-footed. The price weve paid each time was reasonable, and they are wonderful to work with: patient, no pressure, and understanding of what we want. If you want an area rug, Murphys is the place to shop.

Matt and Dane are both very knowledgeable, patient, and accommodating. I will always buy my rugs from this locally-owned and family operated rug store!

The two guys who helped me were very pleasant. I have been meaning to write a review bc I am EXTREMELY SATISFIED with the rug I ordered and the level of customer service they provided me. My rug is absolutely beautiful!

Ive never used them!

Excellent LOCAL customer service and pricing is affordable. Highly recommended. Locally owned and family operated.

My room size area rugs look brand new after being cleaned! The service was amazing and timely. Not only did they pick up and drop off but they put the rugs in the rooms even moving furniture to get them where I wanted them. I highly recommend this company

Quality Persian rug cleaning and big selection of beautiful lifetime middle Eastern rugs.

I’m impressed by the amazing work that the new ownership does! We are lucky to have a place like this in Springfield!

We will miss this store we need to shop local support our stores

Bait and switch on price. Mediocre job when they left. When I called to request that they reclean the areas that were unsatisfactory, they told me that there would be a charge to return. All of the stains that they treated returned. When I called again, they again told me there would be additional charges. I am completely dissatisfied! I would NEVER use them again and strongly advise against using them.They used a small portable machine with cold water. I could get a do a better job with a machine rented from Home Depot. DO NOT USE MURPHY! YOU WILL BE DISAPPOINTED! They seem to operate under multiple business names.

They cleaned a rug I have that was 20 yrs old and has never been professionally cleaned. It has been thru three large dogs and too many grandkids to count. The results were more than I could have ever hoped. Thank you!

Donna was knowledgeable and patient. She went out of her way to help me. Highly recommend The Rug Rack. Its locally owned with competitive pricing.

Great deals on fabulous rugs.....helpful friendly staff

Have bought a couple of rugs here. Holding up well for nice but not expensive rugs. Closing this store soon.

I called to get a quote and had a hard time communicating with receptionist. After reading negative review of rug cleaning and my experience over the phone i decided to go with chemdry. Fully aware that they do not offer inhome services and that it was the springfield, IL location. Perhaps they should offer better customer service.

Amazing to work with and did a great job cleaning our rugs!!!

Not very friendly. They were having a sale but I couldnt figure out what was on sale.

Lots of selection with a very young staff.