I have mixed reviews. Had 2 people show up for a whole house cleaning, one arrived 30 min early and other 30 minutes late. Early girl did an outstanding job, while late girls areas needed redoing. I will error on the side of good and give 4 stars, only because one worker did an outstanding job and had an outstanding and customer service oriented attitude. If it was just her I would have given 10 stars. I do reccomend them, just be careful who you get, and dont be afraid to ask for somone different if they look like they wont meet your expectations.
After being a loyal customer for over 4 years with flexibility, on time payments, referrals and generous tips, I made a request to have the same cleaner or at least someone who had been to my house before so I would not have to show a new person around and explain the cleaning each time a new cleaner came. After missing my last cleaning date and not calling to reschedule, they called and informed me they could not fulfill my request due to their high turnover and that my 2400 sq. feet house was not a big enough to warrant one of their regular cleaners. Instead of at least making an effort to try to keep a great customer they insulted me. The cleaning job I had been getting during the pandemic was minimal at best but I had stayed a loyal customer. This is extremely unprofessional and uncaring for their loyal clients. I was having them clean every two weeks.
I wish I could reply directly to the owners comments on Katie Struckhoffs review. Im sad to say it, but the owner is a liar. Perhaps she has us confused with someone else. They have NEVER been locked out and we have never insisted on the same person. I work from home and they have our garage code. We have expressed a preference, but never insisted on the same person. Weve only requested they send someone who had been to our house before. A score of 3.8 on Google should tell something about their service.
The office staff are always very professional, courteous, and understanding of special requests. The cleaners are sweet and want to do an excellent job. Very pleased.
Update to their response: they did not refund the full amount. They did a “partial” refund even though no work was done. Charging for a “trip fee” to do NO work. Unacceptable and was not a resolution!My sister hired you guys to clean my house before I moved in. I showed up and nothing was done. There’s food on the counters, in the appliances. Dust everywhere. It’s awful. And we were told you did a deep clean in the kitchen and bathrooms. I have videos them at show you most definitely did not do anything. It’s gross. And the manager refused to do anything about it and charged my sister anyways. Anyone want to see videos of how gross it is message me! And I’ll try to post in comments. DO NOT HIRE! Ugh!
We have used their service now for a few months! We were extremely impressed the first time they came out. The next time our cleaner had a trainee with her and it wasn’t as great as the first time. I love that they will use the specific products I leave out for them to use.
Absolutely recommend this place!! They do a fantastic job cleaning. Always nice coming home to a spotless house!! The owners love the Lord and are very understanding people, worked with them for 5 + years.
We have used Maids of Honor for many years. They are always friendly, professional, and very helpful. If we need anything out of the ordinary they are very quick to respond. I would highly recommend them !
The business I work for has used Maids of Honor for six years and we have been extremely happy with the level of service provided. I am responsible for the maintenance of the facilities, so it is my job to coordinate cleaning services. It is a sizable company with multiple buildings, including a large garage with several utility vehicles, mechanics, etc. Over the 26 years I have worked here, they have been the most reliable, trustworthy cleaning company weve had. They are always quick to respond to any concern, report anything out of the ordinary and care for our buildings like they own them. A lot of pride goes into their work. Their honesty and integrity is unquestionable. The crew once even found a $100 bill in a trash can that had fallen off the counter by mistake and turned it in. The owners are terrific to deal with and are supportive of their employees. I really cant recommend them highly enough.
We’ve had several companies clean our properties over the past 10+ years.We would have to say this company is the most accommodating, dependable, is priced reasonably, and the staff is very professional and courteous.If you are looking for a cleaner in the Springfield area, we would highly recommend this one.
First off, we have used professional cleaners for our homes and offices both for years so this isn’t our first experience with a cleaning company.We called them to get an estimate in our new office and warehouse before we move in and Kim L was very rude and unprofessional to our office manager . She acted put out by any question that was asked about what was included and what would be additional. Our office manager is super laid back and friendly and doesn’t like confrontation at all so for her to even say something it had to be a really bad impression.For any service company that you are going to be letting into your home or office outside of business hours or with out being there you would expect at least a little kindness but especially one that claims to be a Christian company should not be so rude right from the first interaction.
I have had experience working with the owner, office staff and the representative who cleaned my home and from every interaction this company worked with me with generosity, kindness, respect and integrity. This company values excellence in every capacity. My house was cleaned thoroughly and promptly. I will definitely be using this company again and highly recommend them for any requirements, both residential and commercial.
Maids of Honor is a wonderful company to hire for your cleaning needs. Residential or commercial. They hire quality, excellent staff to carry their reputation to the highest level. Their cleaning standard is impeccable. My house has never looked better.
This company is the best...I will continue to use them!! They always provide the service you werent able to get from any other cleaning service. And the owners are good Christian people who love the Lord!!
I have used this company for my home and business for years. Quality, cleanliness, and trustworthiness. They never disappoint. I am a small business owner and one of the most particular people I know and I highly recommend.
EXCELLENT QUALITY CLEANING COMPANY!! I love pampering myself by coming home to a CLEAN HOME! I would defiantly recommend using Maids of Honor for all of your cleaning needs!!!
Always does an amazing job!
I have been using this service for over a year and have had excellent communication and service for my cleanings. They have always accommodated special requests and are reasonably priced.
Horrible! They were hired to clean cabnets and floors. It was like dealing with teenagers. They didnt clean at all. They kept taking smoke breaks. A 2 hr job was 4 hrs. Horrible service.
Hired for a move-in cleaning on a house we had just purchased. After clearly stating my needs and expectations, they came thoroughly unprepared and significantly under quoted me on time. Very poor job on the actual cleaning (what they did managed TO clean). I believe the issue laid in communication between the office and the maid. The office was unrealistically optimistic and promised grand cleaning services (such as disinfecting the walls, dusting upper shelves, and cleaning the basement) that the maid couldnt, and didnt, deliver. Very disappointing and aggravating experience. I will never hire or recommend them.
I live in NC and my parents live in Springfield, MO. I called Maids of Honor to schedule some cleaning help for my mom. I want to thank you guys so much for being so proffesional, friendly and on time. My mom is a tough critic of cleaning and she was very happy! Thank you for lifting her mood! You guys made it easy for me to pay for the services over the phone, it was just such a nice proceess. Again thank you from the bottom of my heart. God Bless you and your business.Very happy customers!Augusta Mendenhall and Mom Maggie.
Maid of Honor was a pleasure to work with. Great job and very easy to work with !
Very dishonest people, will tear up your property and take no blame even though they are the only ones there. The staff is Very unprofessional its like dealing with tweenagers. Unless you are wanting to fill one hell of insurance claim do not hire these people
Have been a life saver for me! Thanks for all the help and awesome service!