On my first visit everything went great which was over a year ago, had belt changed and other. Although I had an exhaust leak and had an estimate of $1700 dollars and would have to have the part ordered to fix this, so I waited a year to come back (which was this early spring), because I didnt have the money to pay for it, so I came back and asked if they could order the part to get this fixed, and the guy at the front desk said yes well order it and call you when we have the part. Came back this summer, yesterday exactly 8/19/21. I asked if they had the part yet cause I have been waiting for several months and apparently it was never ordered, not in there system, doesnt even know what part it was or is, so I was lied to, waiting for nothing, so then he told me if he could call me tomorrow morning, I said ok. No call. So, this tells me they dont want my business and dont want to help me, didnt even say hey lets check your van to see what we can do, nothing. I have the money, but I guess they dont want to help. I came because I have a friend that knows the owner and recommended Law Automotive to me but I dont think I should have to mention that to get good customer service or helped for that matter. My Friends initials are T.N. (dont want to put his name out there). I can only speak for myself, my own experience here, hopefully others dont get this experience at Law Automotive.

I had taken my vehicle to several others before finding these guys. They had no problem digging in to find out what caused my issues. They fixed my car and had it back to me within a day!! Others had it for a week or two and couldnt figure it out. This will be the place I go to from now on!!

They are very nice and helpful. Law Automotive kept me updated on what my car needed. They even called the next day to see if everything was ok. You don’t see that very often. I would recommend them, and I will be back.

I had a external transmission cooler installed. They did a fantastic job.

I have been taking my vehicles to Law for many years. The service has always been done on time and correctly. I trust them to tell me what needs to be fixed and what does not need work. Highly recommend them.

Strongly Recommend. They are great at communicating with you to tell you exactly what’s wrong and how they will fix it. They don’t leave you in the dark not knowing what’s going on like many other shops I’ve been to. They always let me know of anything else that could need repairs in the future. Overall great quality service.

Law Automotive is my new Go to automotive shop! Quick, friendly service! Also great prices! Chris went above and beyond to be courteous and helpful! I will be recommending to everyone I can.

Just a great experience from beginning to end! Chris was great to deal with and explained everything along the way. This is now our “go to” shop for all of automotive service needs.

Professional service. I trust their expertise to manage repair work. Only had one instance were repaired part failed, and they stood by their warranty without hassle. Stacy and Chris in the front of the shop are easy to work with and explain things well. I highly recommend this business.

I am very pleased with Law Automotive. They are professional and affordable. When they give you an estimate for repair that is what you pay. If you want someone you can trust your vehicle with, choose Law Automotive.

Car was going go to the shop for heating issue, broke down on my way into work that day, so I had a local tow company tow it to the shop. Chris from the shop called to say it was in and they found something in the radiator with the coolant, so they were going flush it and go from there, a little later Chris called back again saying there was a hole in the radiator and he found a replacement in town ( which was great ) cool, so a little later he called back said the fan had locked up so they ordered a new one. At last he called to say the car was good to go, they tested it, everything worked great and ran just fine. Thanks to them I was good to go.

Got my thermostat “fixed” here. Just a couple after thinking it was fixed check engine light comes on. Insane prices and not good quality work. Plus took longer than what they said.

Great customer service. Very friendly employees. Reasonable prices and great work. Will definitely go back anytime I have car issues.

Stacey and Chris are great! I was kept fully aware of the cost and progress of the repairs being performed on my vehicle.

Great service. I was updated often about what needed to be done, the cost and the progress of the job. Chris was very nice and helpful. I trust and would recommend them without hesitation .

I’ve used Law Automotive for years. I trust them completely. Being a woman, at other places I felt they were taking advantage of me and my lack of knowledge about cars. Laws keeps me informed of what I will be needing coming up.

My stepdad owns a little garage where I usually get work done on my Jeep but he couldnt fix it and recommended Law. Great recommendation. Chris was forthcoming with info and the repair was speedy! Thanks again.

Very professional, friendly and detailed orientated. AWESOME SHOP HIGHLY RECOMMEND!

I have been a loyal customer of Laws for many years. Always top notch Service. Always fair pricing

I always know when I take my vehicles to Law Automotive that the work will be top quality. Any question will be answered, and they stand behind all of their recommendations and work. Excellent experience again.

You can depend on Law to give you an honest assessment of what you need and (more importantly) what you don’t need. Great people, great service. Highly recommend!

Professional and friendly, answered all my questions, 3rd time Ive used them and not one problem, highly recommend. Chris and Steve are great.

I used the website on a Saturday afternoon to book a brakes service. On Sunday afternoon I received an email confirming the reservation for the following afternoon but allowing me to drop off the car that morning before work. By 2pm Monday I was told what the cost would be and I approved moving forward. The work was finished by 4pm that day and at a reasonable cost. The best part? This was my first visit here. When I walked in they had matched me to my car so no introduction was necessary. When I picked up the car the invoice and keys were ready on the counter because they remembered me. This was the fastest turnaround service I have ever had from any car shop. Thank you for making my car issue disappear so quickly.

We use Law Automotive for all of our car repairs. Always timely, friendly, trustworthy and professional.

Finding a trustworthy, dependable mechanic can be a challenge these days. Law automotive is just that and gives excellent personal assistance and updates throughout the service as well.

Have been using Law Automotive for almost 11 years. All of the staff are professional, knowledgeable, and most of all trustworthy.

This is my favorite place to have my car serviced! They are always knowledgeable, friendly, and helpful. They perform high quality work!

Very kind, reasonable prices and timely done

They are good people thats stand behind there work and parts.

Have used Law Automotive for almost 25 years and have always had great service. Once you find a business like Law Automotive, there is no need to look elsewhere.

Very friendly and knowledgeable. Showed me what had happened with the brakes and explained it to me.

Quick to fix the issue and great communication.

Great place to have your vehicle repaired they are the best

We’ve been going to Law Automotive for over 20 years. Always great service you can trust.

Best shop in town in my opinion. Never felt taken advantage of, very friendly staff, would recommend it to anyone.

Everyone is very friendly. They are very straightforward. I have been coming here for a few years and had never had any issue!

I have used Law Automotive several times over the years. They are always friendly, knowledgeable, and fair.

No pressure, gimmicks or hustle you to get you to spend more......

Law fixed my car, they found a few other issues and they were fast to let me know and offer fair prices for same day repair.

Staff is friendly and service is excellent!

My daughter & I are from out of town. We stopped in with some concerns with a car we were test driving. The gentleman that helped us was WONDERFUL! He pointed out all the serious problems with the car. Turned put it was more than the alignment & a bad wheel bearing like we were thinking.Thank you for your wonderful help & teaching us more on what to look for with vehicles. We wish we were closer to give you more business!

Reasonably priced, same day service.

Bringing a vehicle in for work is never a worry when I take it to Chris. I can drop my truck off at night and receive a call the next morning about the trouble codes theyve already discovered, before I even call in to explain my needs. Really great workmanship, always looking to get me the best prices too, thanks guys!

Im sure there are a lot of good garages in Springfield. Law Automotive is one of the best. Nice people that know what theyre doing at very fair prices. I trust these people completely with my cars.

Best auto repair in the city. Honest, fair priced, thorough and on-time. I wouldnt trust or take any of my cars elsewhere in Springfield. Great people to work with and some of the best mechanics, if not the best, in town who dont get enough recognition. Cant believe that being born and raised here that I hadnt found them years ago. Just happy I finally did

It can be hard to find an honest mechanic; thats not the case with Law. A friend recommended Law Automotive many years ago, and Ive been taking my vehicles to them ever since. Whatever the repair, Ive always walked away knowing that the price was fair. My vehicles are older now, and I dont always have the finances to repair everything at once. They help prioritize the repairs, so I can fix what is immediately necessary and budget for repairs down the road.

I have had work performed at Law many times. Always a good experience. Yesterday a transmission hose burst and made quite a mess in their parking lot. The folks are so nice they did not say a word.This is now the only place I trust with my cars.

Best auto shop bar none. Chris and his staff are incredibly knowledgeable and offer the best customer service in any industry. Consistently goes above and beyond for anything from minor oil changes to major repairs. Absolutely recommend and will continue to go here for any automotive needs in the future.

Honest, quick, professional, and friendly service. They are my go to shop in Springfield

As much as Id like a car that never needs service or repairs, Im really thankful to have found a local business that is trustworthy and stands behind their work. They have a great team.

Ive been a few times with different vehicles and these guys are AMAZING! Once you go, they will only your best interest at heart. Pricing is very reasonable as well.

They did an excellent job on my car and their customer service was great

So very helpful - they let us know what our car needs, they help us decide which order would be best if we cant get everything done at the same time. Very pleasant, all the time. Highly, highly recommended!!

Charged me $80 for inspection and never found solution to problem. I later figured out the the reason for high idling rpm myself: a foul air intake gasket. Put new one in and never had issue since. If you can, save yourself the trouble and go elsewhere. Even Google is a better option then their inspections.

Great customer service, great prices for service, and most of all trustworthy! Keep up the good work guys.

15 minutes for diagnosis $30 was what I was charged.given the expert knowledge of the staff and the time it took to properly diagnose Im satisfied with the experience I had. Not sure what the guy from 2013 was thinking.

Law has always been completely honest when it comes to repairs needed - if it isnt needed right away, theyll let you decide if you want it done and will always call to check before doing any work. Prices are great as well, and the quality of work is fantastic.

You’re exceptional! I feel as though I’m taking my car to a doctor whenever I drop it off. You take such great care of it and afterwards, monitor its performance at no charge. You live and breathe cars! Moreover, your service is exceptional, professional, and very friendly. Thank you for caring so much for my well-being. You’re one of Springfield’s best kept secrets. All the best. Nereida Littrell

Outstanding and competent crew! Really take care of the customer. Thanks. jk

Too expensive, bad service...