In 2018, I bought a set of 4 new tires ($1,400) for the Ford Edge that I purchased at Planet Ford 45 after the originals were showing threads. They sold me a road hazard warranty at the time, which is fine.Going through my paperwork, I noticed that the road hazard warranty was only good for 3 years and had just expired. Since I only put about 6,000 miles a year on them, they still look decent, so I thought I would be a loyal customer and return to them to see about purchasing another 3 year road hazard warranty if possible.They sent me out the door in half a minute without even looking at the condition of the tires that I had purchased from them.In their parking lot, I called discount tires, explained the situation and asked about their road hazard warranty. The guy was super nice and said come on by and we’ll look at them.10 minutes later, I’m at discount tire, they asked where I got my tires from because I’m not in their system, I said Planet Ford 45.. No problem, they looked at my tires, great condition, sold me a road hazard warranty on the spot.I asked if that was good for 3 years as well, they said no, it’s good for the life of the tire. They were super nice about it, no fuss and made me feel valued as a customer. Very understanding and made me feel like my car and myself were taken care of, while Planet Ford 45 were very quick at finding excuses and showing me the door.Silly me for taking my car back to Planet Ford 45 for service and will certainly not purchase a car there anymore. Loyalty doesn’t mean a thing and customer service is a foreign concept.Dodos. Zero starsGo to discount tires, they take care of you there no problem and with a smile.

I have been searching for a very specific Bronco Sport for 9 months. Over that time Robert contacted me any time they got a Bronco in and finally delivered with the exact model I had been looking for. Great service.

I would recommend everyone to get the vehicle at planet Lincoln. My family and I had a great experience, we went to get one vehicle and came out with 2 it was quick and smooth all. All thanks to Hilda Garza for helping my mother and I to pick out our dream vehicles.

Planet Lincoln was a very good experience, with very decent salesmen, as We were met by Quinton and he showed us several vehicles and may buy one there....Thanks!!Darlene ended up buying a 2019 Toyota Forerunner Limited from Planet Lincoln with Quinton Woods / Salesman. Quintons attention to detail, honesty and customer service cannot be beat and everyone at this dealership were very cordial to us....which does nor happen at other dealerships that I have experienced...Thsnk Planet Lincoln!!!

Our service advisor Brett was awesome! Let us know exactly what needed to be done with our vehicle and got it done pretty quickly. Will definitely take our vehicles back to planet Ford.

Great customer service! They will help you with what you need. They dont force you to get services that you may not need at that time. They try hard to finish quick and effectively to give you your vehicle back. Thanks!

Great purchase experience. Outstanding facility. Richard was a knowledgeable and helpful salesman. I felt like we got a very fair deal

Had a phenomenal sales experience with Fran! She got the deal worked out quickly, very little waiting on our part and both sides ended up happy!! This was the least amount of time it had ever taken us to buy a vehicle. Got a great new truck at a great price, and a week later got my aftermarket bed cover installed in less than 40 minutes!!!! Big shout out to the aftermarket team too! Fastest work ever! Best car buying experience I have ever had!

My Edge has had a brake recall notice for more than a year. I received a notice and initially was told instructions were pending and later they were waiting on parts. Definitely understandable in late 2020 but this notice was issued and Ford failed to communicate anything as I continued receiving notices and calling the dealership. The reason I would like to rate with one negative star, but the customer service more than made up for it.Bret, Service Advisor, made up for Fords failures. I called a few weeks ago and finally was told I could schedule. My availability was limited since I would be without my car, but Bret was respectful of that limitation and worked to find a date that would work out. I also had two other minor issues that Bret made sure were resolved and I was without my vehicle for only 2 days. Bret called and had my car ready for pickup when I arrived. Although he had to leave for the day, he left a very capable and kind young man to check me out. I purchased my Edge from Planet Ford and I have been pleased with my purchase but the customer service is what brings me back to their service department. Thank you Bret for taking care of my concerns and being an exceptional human being!

Took 2006 Ford Ranger to dealership for repair. Truck was lurching and losing power. Took a video of the instrument panel lighting up like a Christmas 🌲 while driving to help them with diagnosis. They determined it was electrical and did their thing. I paid @$400 and drove away. Two miles down the road it started lurching and stalling again worst than before repair. Called first thing next morning and no response from them 3 hrs later. No fix, out $400 and cant work till its fixed. Gonna hobble back to them on back streets and service roads and see if they can figure it out. Its a ford and they are the authorized dealership, surely they can get it fixed...???

I am very satisfied with my experience at Planet Lincoln as I purchased a 2020 Lincoln Aviator. The salesman, Don Morgan, was both knowledgeable about his product and very helpful in assisting us through the purchase process. And, so far the vehicle exceeds my expectations, as did the dealership experience.

I searched all over the place for a super duty and the last place I looked should have been where I started. The salesman and staff were very friendly helpful and quick. If you stop by there just to check out the inventory make sure you stop by the aftermarket parts counter, you will thank me later. The gentleman behind the counter made the whole experience of buying a truck there worth it.

This is my 2nd vehicle purchased at Planet Ford. No better place to buy from.Excellent service, knowledgeable personnel, efficient processes, kind courteous personnel not only those you are dealing with directly but everyone there.Victor Perez (my salesman) was excellent from A-Z not leaving any details unanswered. One of the best in the business that I have seen.Planet Ford is without a doubt in a different category from all other dealerships. They have found the right formula to meet full customer satisfaction at every stage.Sincerely,Jack V.

Kris, Service Manager, was extremely prompt and attentive. His very pleasant and efficient demeanor assured me that my requests concerning my Lincoln MKX would be well attended. When the car had been serviced, he explained what they had done, walked me to my car, located and explained the paperwork left in the car for my disposition. All this while training a new service order writer. Very impressive!Thank you, Planet Lincoln! My best experience with you EVER!

Quinton was our salesmen and made the experience a breeze!! We had been looking for a specific model for a while but with shortages it was very hard to find. Every time they got something in he called! Finally we found the perfect car! Quinton wasn’t the typical pushy salesmen either. Very friendly and helpful. My husband and I are super busy and didn’t have time to spend hours at the dealership. So he helped us get everything done with some back and forth at home. When we actually arrived our new car was ready and we were there for maybe an hour? It was a great experience!! Go see Quinton if you need a new Lincoln! We will be back for sure!

Great sales service Warren Ashford was our salesman our purchase of a new Bronco sport would not have happened without his help, support and outstanding communication. we were out online out of town buyers we showed up are car was clean and ready he spent the time to help us setup all the tech stuff gave us and explained the whole car in detail walked us thru the paper signing with Chris thank you again Warren, one of if not the best car buying experience I have ever had.

Great car buying experience sales staff were great and able to locate exactly what I was looking for and get me a great deal on my trade in. Aftermarket staff was awesome customizing my Truck patiently going over options and finding examples to make sure I got exactly what I wanted. Finally finance was great not pushing a bunch of products told us the options and got things wrapped up quickly.

Very good service! Got a lift and tires done less than 24hrs. Ask for Joe T. Excellent service.

Went for 30,000 mile service on my truck. Mr. Rios the service writer was very respectful, friendly and helpful. Ive dealt with him before and the experience has always been pleasant. Considering the volume of vehicles they had there, the wait time was good. I have always used this facility for service on my truck, and will continue to do so as long as there are employees as nice as Mr. Rios. Just cant say enough about his professionalism and friendly demeanor. An employee worth keeping.

Jessica with the service department was awesome! She was honest, prompt, thorough, and professional. Just a pleasure to work with!

First time in for service. Completed in leas than two hours while I waited. Excellent service from all.

The service is always great! They are always helpful, informative, and not pushy in any way.

The wait was long but it was worth it. They did a awesome job on taking care of the recall . Then they did a check on my car to make sure no other problems. All were friendly, kind and courteous.I was given a car wash no charge because of the wait. It looked and drove like brand new. The service was great! They have earned my return business.

Everyone was so helpful from the sales team to finance I would recommend PLANET FORD to everyone I know I really want to thank everybody

I dropped my truck off on Wednesday before noon to get a diagnosis and to fix my brake light case under my brake pedal. If you drop your truck off before noon youd expect a call by the end of the day right? Apparently Jessica my advisor doesnt understand that concept.... I then have to play phone tag with her and Planet Ford in order to figure out what needs to be done (because apparently nobody in services can read the notes Jessica supposedly left on my file for me to approve the cost and have it be done) and when its gonna be finished, so I can make a safe commute to work without having to ask someone to drive me. Friday I was able to reach Jessica and she said it would be finished by the end of the day and shed let me know, she didnt call, so I called her and Planet Ford Friday night before close no response.......and here I am writing a Karen sized complaint because I just want to know if my truck is ready to leave because I have work in 2 hours. Do not come here they are unorganized and not very helpful.CONTINUED: Its Saturday morning 9:00 I am now being told my truck still hasnt been repaired and now I need 2 new batteries supposedly too. At the start I was told 2 days and $260, after 4 days I ended up paying $630……. They delivered my truck to my work for the inconvenience, but it didn’t mean much. I won’t be coming back.

Our salesman Earnest H. was the ABSOLUTE BEST and there simply are no words to express how WONDERFULLY he took care of us - going above and beyond from the moment we connected!! I would personally recommend him to ALL of my friends and family. He personalized this experience and we are 100% satisfied we made the RIGHT choice for purchasing our vehicle! Thank you so much!

As usual Planet Ford in Spring Texas comes through with great customer service and value add for my family and I. Our service advisor Ms. Parks handled all of my concerns and needs for my F250.

Thank you so much hilda Garza for helping me and my brother I’m so happy I work at planet Ford

Isaac is a phenomenal sales rep and, more importantly, he’s a stellar human being. When presented with steak or chicken for dinner, he surprised me with lobster every time. I would highly recommend this location and, if possible, request to have Isaac for exceptional services.

Very professionalVery good serviceAnd attention to details greatI highly recommend Planet Ford quick Lane

Jessica did a great job letting me know what was going on. Everything was fixed according to my requests.

Planet Lincoln is astounding. Their sales team is very straight forward and honest. Marcus was honest and listened to what I wanted. He did not try to sale me things I did not ask for. He was also honest about the car market and I didn’t feel pressured to buy a car. This was a perfect experience. I bought a Toyota Corolla in great condition and am happy with my decision to shop here.

Couldnt be more pleased with the level of service i received from the moment Johan Robles walked up to me and offered his assistance till the moment I drove off with my new vehicle!! Definitely the best experience Ive had buying a new vehicle! Would 100% recommend Planet Ford in Spring! Ask for Johan Robles hes nice, polite, respectful and very helpful.

Enjoyed the experience with the Ford service department. They took care of my needs and then some. Thanks!

Great service at the Quick Lane! My 2018 F150 was intermittently having a hard start after driving awhile. The service rep communicated well and understood the problem. The technician gave a thorough analysis of the truck and determined it was a fuse. They checked the truck to make sure the problem was fixed before they gave it back to me. I highly recommend them.

I purchased a car there a few days ago. Anthony Moore (Sales Concierge), Fred Guy (Business Director) & George Adams III (F&I Control Manager) were/are FANTASTIC!!From the moment I stepped foot in the dealership until I stepped out, a few hours later, they were all very professional and friendly. Most of all, they made sure I got exactly what I wanted with the right financing options! It was the best car buying experience I’ve ever had.If you need a car, new or used, ask for Anthony Moore.

Went to service department to get my oil changed and tires rotated and balance. Ive always received good service from the but for some reason this time someone decided to take my lighter and open my unopened candy and help themselves to it. Totally not cool!!!

I truly appreciate your help Thanks you Ms. Ashley for you assistance..

Had a great experience with Seth Opperman here at Planet Lincoln. I found a Navigator L that my wife was interested in, and he reached out to me promptly. Recorded a video for me to give me a tour of the vehicle.I live 4 hours away and after about 1.5 weeks I decided to purchase the vehicle sight-unseen - a first for me.I arrived at the dealership with almost no warning to Seth, and him, his service department, and his management team made me feel very welcome and comfortable, making sure to not take up too much of my time but at the same time not feel rushed.I would say the 2 biggest factors for me were Seths honesty and communication.Look how happy I am.

For my first time going there it was a good experience. Top notch service, quick and efficient. I believe Jeremy was the name of the guy helping me. Definitely will be coming back to this place in the future!

Great service and fast too! Kris Was the gentleman that helped me. I will be taking my vehicle here from now on, because of the excellent service! Out standing!!

Christian was my sales guy and was pretty solid. He showed me how to use my new truck and went out his way to help out. I would recommend Ford Planet and Christian.

Great work with regular maintenance. My only suggestion is to warm up the waiting room. It is a little to cold.

John D & Rick W were so great at scheduling to get my car picked up from my home & delivered to the dealership to have my general checkup, oil change & state inspection done. Once all the services were completed, they scheduled to have my car delivered back to my house. I am a full time caregiver to my mother & it is so hard for me to get away to handle tasks, ie car care. The team at Planet is so great & understand their customers. Thanks

My experience was very enlightening. The representative was kind and patience by explaining in detail how the quick service station works. He answered all my questions and the service was provide in a timely manner. Great hours of operation also!

Great service! Real people answer their phones and provided a friendly-timely response. Truck was under warranty and it only took 1 day to correct issue.

I highly recommend doing business with Planet Ford in Spring! I purchased two new vehicles at the local Ford dealership where I live in Crosby. They had no problem selling me a vehicle, but made excuses when I needed warranty work on a faulty torque converter. I called Jessica Pittman at Planet Ford I explained to her what happened. She gladly took in my vehicle. Set expectations on when My vehicle would be repaired. There were a few delays, but Jessica always kept me informed of what was happening. Her customer service is excellent! The dealership is clean and the service department looks very professional. Needless to say. My next Ford purchase will be with Planet Ford!

The service team was responsive to my needs. They kept me informed and listened to my concerns.Its feels good to treated like a valued customer even after the vehicle is paid off and no longer under warranty...I wont be going to any other dealership for my next vehicle purchase. Im glad to be a part of the Randal Reed Ford family.

Jessica was great from the time I spoke to her on the phone… To getting my items fixed on the vehicle…. less than two hours I was in and out of the service departmentThanks again Jessica And her team for get the service done quickly….

The people at Planet Ford made buying a new truck a great experience.Jordan did a great job going the extra mile helping with my trade in and securing the EXACT vehicle that I wanted!

It was pretty busy day for them, but were excellent on the service. They were good with given you feedback about your vehicle. Chase Kidwell has good customer service skills. Never a dull experience

I been using Ford dealer for maintenance ever since I bought this truck and each time was saving rewards to use for the next time I have used it before previously saved amount I accumulated $18.00 since last tome I visited them about 4 months or less. Today when I tried to use the reward I being told the advantage program is not in place from last 2 years if that’s the case where is my reward go. I didn’t argue with them but I think their service advisor are not trained or not updated. They always tell you oh come on and we will honor or program but lately I see when comes to deliver on promises they fell short in my opinion company that big should back up their promises and do better for the customers to be loyal and back to their shop. Least to say I am not happy with them

The experience was a pleasure. Going to a car dealership is kind of like going to the dentist. But this place was clean and run by very attentive knowledgeable staff. I would have no problem recommending anyone to go and try them out.

I would like to start by saying this has probably been the best experience I’ve ever had at a dealership. My fiancé and I walked into this dealership not expecting much. Previously that day, we went to Lexus and Cadillac and we were treated as if we could not afford any vehicle.Upon entering Planet Lincoln, we were immediately acknowledged and greeted by the front desk lady. She was very friendly and brought a sales person — Marcus. Marcus was amazing, to say the least. Despite the fact it was almost closing time, Marcus took his time to throughly explain the vehicle’s features and talk about numbers. He never once looked down on us or made us feel uncomfortable. I would like to say Marcus is a very down to hearth individual who displayed a great level of professionalism. We drove out the same night with a new impressive vehicle, despite them having an extremely low inventory.I would recommend Marcus to any of my friends and family members. This dealership worked with us in so many ways to accommodate our needs.

I made an appointment for safety inspection recalls on my 2019 Ford Explorer after receiving the notice in the mail. I was informed by Daniel at Planet Ford that I would have to leave my vehicle for several days and that there was no loaner vehicle allowed for this recall. At the time I made my appointment, my vehicle mileage was at 35,600 miles - I know this because I was obtaining my first replacement (free) battery due to being warranty limits. After making my appointment, a week later I rescheduled my appointment for approximately 4 (or 5) weeks later so that I could coordinate a ride back home since a loaner vehicle would not be issued. Little did I know that I could have received a loaner vehicle because I was within the 36k mile warranty limitation. Daniel did not share this information with me during our initial discussion to schedule the appointment or during the discussion to reschedule. It wasn’t until I went to the rescheduled appointment on 5/14 that I was told that I could have received a loaner vehicle if I was within 36k miles. On 5/14, I was at 36,909 miles which did not allow me to receive a loaner vehicle. Daniel said he would me this over the phone but I must have spoken to someone else when I rescheduled - I did not.Secondly, my appointment was on a Friday (5/14). The vehicle was ready at 1:10pm on Saturday 5/15). No one bothered to call me or my husband - the service department had both of our numbers. Instead an email was sent at 1:10pm advising that our vehicle was ready to be picked up. We did not see the email until 5pm at which time the service department was closed. When I picked up my vehicle on Monday morning I asked why we did not receive a phone call when our vehicle was ready on Saturday. Daniel informed me that it really wasn’t ready until 4:50pm on Saturday. I don’t believe that. The final paper work I received was completed on 5/14 with a time stamp of 1:10pm. Additionally, had we seen the email regarding our vehicle being ready and headed over to the service department at that time, this tells me that we would have had to wait 3 more hours (4:50pm) to get our vehicle… an absolute lie straight to my face.Lastly, maintenance (fluid, wipers, tires, etc.) checks were supposedly done but I don’t believe that either because one of my tires had a PSI of 28 asI drove off the lot. Again, more lies.I’m not sure what has happened but my experience during this visit was the worst I’ve ever received. I’ll be sure to to ask for someone other than Daniel for my next service trip.

Brett and Planet Ford provided excellent customer service and the excellent service, requested on my Ford F-250. Brett gave me the best customer service I have received, from Planet Ford Service. Thanks from a very happy customer.

Always good service. They were quick with my battery. Same price as the parts store but they could do it without damaging computer.

I visit this place because they had the truck I was looking for.. but the price was marked was 28,720 and when I went to financing with Andrew . The price when up to $45,900 and I only added $1,000 Gab, $999 for windshield protection and $3,000 for full motor and transportation and all electrical .. I also added some Rough tires and tinted windows but for this 2 things I told them I was paying cash. They have a way of doing things and they first say I qualify for no down payment with a 1.9 interest .. because when I walked in there I already had an approved loan from my bank.. but they convinced me that they where giving me a better rate because I had a 3.9 interest from my bank..at no down payment. Then after all this talking Andrew told me I need it to pay a down payment $5,000 in order to get the 1.9 interest rate .. which is not what he had said. Before, he show me so many numbers and he talks so fast .. so I was thinking he was doing what I said and when I walk out of there that I purchased the truck the contract said it was $6,500 down and $500 from third party so they put on my purchase contract that I payed $7,000 then I still walked away with $36,900 still balance which my numbers don’t match my math.. and he never did what I wanted to do pay separate for tires and tinted windows so I went back the next day to tell them I wanted to return the truck because I know my rights and I have 3 days to change my mind..but Andrew told me NO!! I can’t do that it’s a final purchase .. I think they take advantage of people like me we don’t have much knowledge of all this things but we work hard for our money .. and I feel this is not fair what they did to me.. and I have no where to call to report what they did to me .. 🥺😫 so my recommendation just to be careful because this place Have professionals to take advantage of customers …

I brought my vehicle in for service and Rick White was my Service Advisor. He provided me with excellent service and made sure my vehicle was completed in a timely manner. I would definitely recommend Rick White/Planet Lincoln to anyone looking to either service their vehicle or purchase a vehicle.

Brett, was my service rep and they keep my truck over a week and 4 days over the expected pick up date. I call serval times and was told they were servicing my vehicle at the time and he will call me back to let me know what issue was. Of course, I did not get a call so, the next day I went to pick up my truck without being serviced and they didn’t even apologize.The bad part is that I’m a loyal customer of this location. I purchased my truck here brand new and had any and all of my services done here.Look like it’s time to find a new location that can appreciate their customers loyalty.For those that continue to go there please ask for someone other than Brett, unless you want to be lied to.

This was an all-around amazing experience. From the Salesperson to the Finance Manager, everything was straight to the point. There wasn’t any of the usual sales games and unnecessary foolishness. Every area of the experience was first class, professional and straight to business. The Planet Lincoln experience was an experience that was out of this world. You could even say that it was on another planet. 😁

This my 3rd new vehicle from planet ford in spring. By far the best experience yet. Mr. Ballard was salesman and handled my deal with great care and made sure i was taken care of in a timely manner. I got to meet the sales manager Mr. Prince and also Aaron Smith. They made sure i had a great experience. Can’t thank the staff from salesman, detail workers, finance, and managers enough for a great time buying a car! Highly recommend!! Hit up Will Ballard for all car sales need.Semper Fidelis

Took my 2013 F-150 to them not knowing the issue with my truck. Thinking I was going to have to sell my first born to pay for this bill, but turned out all I needed was a tune-up and O2 sensor. The reason for the 5 stars is Jessica Pittman, she was very honest and trustworthy. Can’t find that in some people now a days let alone both. Planet Ford you have an awesome crew. Look forward and buying my next vehicle with y’all.Forgot to mention that I didn’t even know I had a recall let alone 3 of them. Again, thanks Jessica for taken care of them also.

Bought two vehicles here and love having the same wonderful sales team- Eddie, Todd, and George connect me with helpful team members, Frances and Seth to help me make my car dreams true again! Fair pricing, high quality vehicles, easy in and out car buying process - keeps me coming back. Thank you all! XOXO!

Stephanie handled me when I brought my Ford Ranger in for a recall. She was absolutely professional in every way. Quick service. I have always bought Ford Products ..currently own 2 F150 a 3/4 Ton Ford Pickup a Ford Motorhome a Ford Ranger. I also own a couple of Ford Tractors. I am retired now prior to my retirement I was an electrical Contractor and bought nothing but 1 ton ford vans. They were the only brand that held up. I will continue to buy Ford products because they are reliable and I like the service.

Brett was great. Quick and easy. Kept me informed. Went above and beyond my expectations.

JC and Allen were super professional, kind, and very helpful. Usually dealerships are terrible, but these guys make me not want to take my truck anywhere else. They both take the time to listen to what is wrong with my vehicle but they dont push things on me that I dont need. I trust them completely.

Hospitality and smiles from everyone, even people that dont know you treat you as if theyve known you for years. Ms. Monique Parks shows me concern for my vehicle and makes sure that Im pleased from the time I arrive, and until I leave. Thank you so much Ms. Parks.

My consultant was David, he always takes care my truck needs when I come in. Friendly staff and quick to get in and out.

Always quick service. Good communication, and they don’t seem to try to nickel and dime you. As long as I have a Ford, I will use Quick Lane.

Its ok.. they could have better customer service. Never was asked if I needed anything. I just walked around.

Our amazing sales guy Mark helped find the perfect vehicle for our current needs. We cant wait to go back and get more cars/trucks etc from him in the future. Thanks again Brad, Mark and Planet Ford!

Got there just before opening but was one of first in the shop. It took a little while because we had to change out a tire sensor. Service writer is always polite and helpful. They do get busy on Saturdays.

My first time at this location! A+++ customer service!! From the moment I called to make an appointment it was great! I spoke with Joan in the service dept. and I told her I needed an oil change and tire rotation. She took my info and VIN #...told me the price I was going to pay. I arrived for my appointment, she greeted me and walked me around and showed me where the lobby, drinks and charging stations were. She told me how long it would take and what to expect. It took exactly as she said and I paid exactly what she told me. First time in a dealership I wasnt lied to that I need this or that. She is definitely going to be my go to person!

Monique was amazing. Kept me updated and worked hard to answer all questions technicaly that I had. Incredible customer service.

Very good service. Victor helped a lot.

This dealership is fantastic! The employees are nice and offer a warm welcome feeling. We had Quinton Woods as our salesman. I highly recommend going to see him. He listened and tended to our wants and needs as well as helping us find our perfect vehicle for our family. He also has a caring and humorous attitude while still displaying professionalism at all times.Fred and George made the finance part smooth and easy!I highly recommend coming to this dealership to find your dream car!

As always great and quick service from Planet Ford with a even greater turn around.Thanks again and keep up the great service quality.Thanks,Eric.

Absolutely the worse. Leased a new navigator.. less than 1 year and 12k miles, it has totally bricked itself 3 times and has had to be towed. Their response, dial this number and we will tow it. Of course, non-working number. Go figure.. definitely avoidJust got call from Chris.. the manager. Stating Concierge service, which we pay for, is not available.. so.. bricked card, lease, and no loaner. Math doesnt add up.

Was first time there. Rick White in service was very knowledgeable and courteous/professional. Very nice waiting area with snacks, coffee, tea and water. Also tvs

My experiences with Planet Ford have all been positive whether its Service, Parts or the Collision Center. Ive always been treated with courtesy and professionalism. Thank you Jose C. in the Collision Center of Planet Ford in Spring Texas for quick and excellent service.

I would like to thank the Planet Ford Service Team for their exceptional service whenever my family comes in for service. Mrs. Monique Parks will schedule the vehicles and provide updates with the progress so we can go on with our day. And Mr. Brown is one of the most efficient and productive technicians Ive seen In quite some time. We would like to say THANK YOU to the Planet Ford Team for their 100 STAR SERVICE.

Brett was very friendly and actually listened to myconcerns vs acting like because I was a woman, I didn’t know what I was talking about. He made sure to explain what they were doing, why and how much it was going to cost.

When my wife got into a second accident we took our Expedition back to Planet Ford Collision shop hoping that they will do a better job the second time around. Well after a month of the vehicle being in the body shop they said that the vehicle was ready. I inspected the exterior of the vehicle and it looked pretty good.As we left the shop, immediately my wife said there is something wrong with it still. It pulled to the left, and the steering was real hard and off center. L We took it back the following Monday because we picked it up on a Saturday.Come to find out that there were suspension parts that were still bent, the frame was bent, the rack and pinion was bad and the left front tire was bad.... why wasnt all this caught the first month they had it?????We never got calls for updates on repairs, when we paid for our deductible they over charged us by $500. They tried to refund it right away but it took almost a week.Anyways, my wife dropped it back off and they took her to the car rental place and left her there to get a car!!!!. My wife sat there for 3 HOURS!!! When we were told that there was a rental ready for us!!! We were told that the rental was on the Planet Ford but then we started getting over $500 worth of charges from the rental company?!?! When we finally got a hold of someone at the body shop and the rental place they finally figured it out and refunded the money.The lack of communication and customer service from the collision shop at Planet Ford is not greatest. The body work looks great, but theres more to it than just the looks. The vehicle has to be put back the way it was prior to the accident.Working in shops my whole career I always stayed focused on fixing it right the first time, and customer will always return. Working with the customer, having open lines of communication, and being honest will make them trust you and bring their business back to you.With that being said, I will not bring any of my vehicles back to the Planet Ford collision shop. I gave 2 stars because the body work looked good but thats it.

Spot on with the kind of Service youd expect. Appreciate all your teams hard work!Thanks,Todd C.

Quick and easy service! Very nice people assist with great customer service!

I’ve purchased multiple fleet and personal vehicles from this dealership since 2012. Every vehicle has been well worth the investment. Sean Burns and David Webb have always treated me right and given me great pricing. I absolutely love Ford vehicles as they’ve far outlasted all my other fleet vehicles with less mechanical issues. Thanks once again guys.Ron M.Chiron Comm.

It was an extremely good experience. Had an appt, they had a loaner car for me. It only took a day and a half for it to be fixed. They are very easy to work with. They even washed and vacuumed the car before they returned it to me.

A bit pricey but worth it. Although they said it would take 1.5 hours, I was in and out in just under an hour. Their staff is not pushy on their recommendations, often telling people it might be cheaper if they did it themselves. Most places are always very pushy when upselling. Overall very satisfied.

Great experience, first visit to Planet Ford Service. Our advisor, Brett kept us informed and had a great personality. Will use this dealership service department again in the future.

I am always surprised by how much I like the service at planet Ford. I have avoided dealerships in the past but Planet Ford’s service has always impressed me.

Excellent customer service from Mrs. Monique Parks the service advisor who helped me with a recall repair on my vehicle. She made sure that my vehicle was taken care of in a timely manner.

I was at Planet Ford and received excellent attention, explanation of service and time involved and provided a loaner as I live 70+ miles from the dealership. The service I receive at Planet Ford makes the drive worth it. I recommend Planet Ford to everyone friends and family

Brett in service along with the other staff members were great! Super nice and very professional. I will definitely be returning for service here.

Planet Ford - Spring was very easy to work with. They gave me the price I expected for my trade in, and the price I expected on the new vehicle. No haggling or hidden dealership fees like Dodge/Chrysler/Jeep. Our salesperson Adrian was very honest and knowledgeable.

Very happy with the service I received. Service Advisor Daniel A was very professional and listen to my concerns. Quick turnaround.

Stopped by for “The Works” service performed on my 2020 Ford F-150. Comfortable waiting area, WiFi, and beverages made the wait fly by. Two large TVs were streaming Olympics coverage.

Most suppliers involved in this accident have been a disaster. However, Planet Ford was great. They corrected the estimate to fix my truck, got the parts ordered and go it into repair in a day or two. Then they had it ready when it was promised and it looks and drives great.The locking lug lock was lost, but they are taking care of it. Dustin was the estimator and followed it until it was complete. He did a great job.

Great service, all the staff were very friendly and eager to help. My vehicle was ready when promised and I am very pleased with mr experience.

From the first phone call I made to Planet Ford to the time I picked up my vehicle a few days later, Brett Severson displayed excellent customer service and treated me like I actually mattered, made me feel welcome and not just another repair opportunity. The repair turned out well. No issues, this far. Brett kept his word and went above and beyond to make sure I experienced top notch service. The gentleman working next to Brett when I picked up my vehicle also went out of his way to help me as well. Thats how its done, Planet Ford. Bravo!!!