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Concierge Auto Repair
9333 Spring Cypress Rd, Spring, TX 77379, United States
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Concierge Auto Repair

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jo
Review β„–1

My experience here was professional, prompt and my mind was at ease the entire time. They fully understand my issues and began on my vehicle immediately. I was given an estimate in an order that wouldn’t hurt my finances..this was a first for me. Jim told me what was needed ASAP and what could wait. Then during repairs, they found and corrected additional issues at a discount. I’m floored with this service! It couldn’t be any better. My car is driving like a dream. Nate has a customer for life!!! Thank you guys for everything! 😁😁

B
Review β„–2

We had been putting off taking our car in when we remembered hearing how great this place was and sure enough!! Taken in with a quick turn around with a diagnostic that made sense. Customers for life, thank you for your kindness!

Sh
Review β„–3

Ive been going to Concierge auto repair for years and Im never disappointed. Honest and professional. Jim really listens to you and tries to help in every way. Excellent!

Se
Review β„–4

These guys are awesome, anything I cant fix myself or dont have time to fix I bring to them, they always do an A1 job 🀘 you definitely get your moneys worth with them, very honest, fair and reasonable people

Ma
Review β„–5

I took my Volkswagen Passast in on a Monday, after going to two other auto shops nearby who couldnt help. They diagnosed the issue, part was ordered and fixed on Tuesday. Excellent pricing, and customer service. I would highly recommend.

Ma
Review β„–6

Took my car in this morning and was extremely happy to know they could fix my car within hours! Definitely recommend!

Ke
Review β„–7

I dont always write recommendations but when I do its because I received excellent service. Both front office management and the mechanics in the shop are very knowledgeable and friendly. Will definitely be coming back next time.

Al
Review β„–8

Friendly atmosphere, no nonsense, kept me abreast of the complete diagnosis and cost estimate. I have been to a lot of auto repair shops in my time but Jim and his technicians were very professional and made me feel welcome and I thoroughly enjoy my experience and I will certainly return when needed.

Co
Review β„–9

Very professional, great price and great business!

Ti
Review β„–10

Recently moved into Spring and was searching for a reliable trustworthy shop for some overdue vehicle work. Immediately upon calling had a good feeling about the place. These guys turned out to be the real deal, exactly what I was hoping to find in a local auto shop plus qualified to work on my BMW which I wouldn’t take just anywhere. They service McLarens for christ sake! Needed a bunch of work done on my two vehicles within a short amount of time and they provided timely, thorough work each time with excellent customer service.

Ma
Review β„–11

Jim, Nathan and the Concierge team did a wonderful job on my 2005 Mustang. They were able to fix my clutch and transmission issue quickly. So far I am happy with their prompt service and very knowledgeable staff.

Le
Review β„–12

Honest people, trustworthy and quality work

Ka
Review β„–13

Honest,professional, excellent customer service! Everything you want in auto repair shop. I highly recommend Concierge Auto Shop.Jim (owner) and Nathan are awesome. Thanks guys!!! Well done!

Je
Review β„–14

I take all my vehicles to Concierge Auto when I can not do it myself. Even give me tips on what to do if I think I can do it on my own and answer any questions I might have if I have an issue.Jim and Nathan are both very professional and knowledgeable. I have always been very happy with their great service and rates.I have been to a lot of different mechanical shops over my lifetime and this is the one place I will always return to for my repairs.When someone asks me if I know a good mechanic shop I always recommend them to Concierge. Never had anyone come back to me who said that they were not happy with the great service they had received.Thanks Concierge!A+++++

Gr
Review β„–15

The best repair shop experience I have EVER had. Jim is by far the most honest and trust worthy person I have encountered in the car repair business. He communicates very well, always giving options and honest opinions. I never felt like they were trying to push unnecessary repairs or parts. They were very nice and understanding with my wife, a quality that means very much to me. Thank you Jim and Concierge Auto repair, you can bet that we will be back!-Greg

Da
Review β„–16

Been a customer for many years now. Service, quality of work, each time is so superior to Mercedes dealerships service and quality. Always had poor workmanship Mercedes mechanics and service personnel. In addition, Concierge Auto Repairs price is far more reasonable. Clean, comfortable waiting area to do work or watch TV while waiting for the car to be completed.

Jo
Review β„–17

Amazing and Professional,Jim, Nate are really nice guys, the job gets done the way it is explained and nothing different. They are not looking to take out any extra money out of your pocket like MOST mechanic do, or they dont fix one thing and break another thing like MOST mechanics do. communication was on point. my experience was great. My warranty is out on my BMW, and it has close to 140 K . BMW parts and labor isnt cheap, so you get what you pay for. Glad to have a mechanic like Concierge nearby. Keep up the great work Fellas !!!

Ju
Review β„–18

They were so helpful when my mini broke down, came to rescue me within the timeframe they said they were, they were actually earlier than expected and with a broken down car that is a plus!They fixed everything, and were very informative along.the way. We will be going back. If you need a good mechanic, and dont know who to trust, I highly recommend Concierge!

Ja
Review β„–19

The best shop for my vehicles.I have been doing business with this company for I dont remember how long and I will continue to be a loyal customer.Also if you like adding mods, check them...they have very experience technicians available. Jim and Nathan know what the customer needs.I will continue to recommend them to as many people as I can.

Sa
Review β„–20

Concierge is a great place to service your vehicle. Nathan always provides the best customer service at a reasonable price. It is so much better than going to a dealership!

Di
Review β„–21

Honest,professional, excellent customer service! Everything you want in auto repair shop. I highly recommend Concierge Auto Shop.Jim (owner) and Nathan are awesome. Thanks guys!!! Well done!

Ma
Review β„–22

I am very particular about who works on my Jaguar. After becoming disgusted with the prices charged by the dealer, I discovered Concierge and have been extremely happy with the service provided by Jim and Nathan. They are very knowledgeable and take the time to explain in detail the work required as well as potential upcoming maintenance issues inherent with this type of vehicle. I have found them to be very honest/reliable and recommend them to anyone looking for a solid repair facility that they can trust.

ja
Review β„–23

After getting the run around from everyone, I was told straight by these guys. Told me what I needed where to get the best parts and did the work even after the shop was closed because I couldnt get there sooner. Oh and the waiting room was phenomenal.

Ma
Review β„–24

Bait and switch scammers. Drove 120 miles round trip for a truck that was already sold and they knew it. Stay away!

Te
Review β„–25

Great service, honest and dependable every time. Very professional staff who always make time to listen to my concerns. Friendly, helpful and have worked on all my vehicles very well. I have made several referrals to Concierge Auto Repair. They go out of there way to accommodate my schedule to the point of picking up my vehicle and returning it to me fixed and detailed! Concierge Auto Repair is the epitome of what great customer service truly is. Thanks Jim!

Pa
Review β„–26

Fairly new shop, but outstanding customer service and quality of work. Their prices are unbelievably fair and working with Nathan and Jim is a true pleasure. I have a 2011 Ford Fusion and needed to get control arms, CV axle and front brakes. Nathan had the car in and out in one day and it drives better than new. The people here are fair, honest and wont makeup work or excuses to make a buck. The aspect that I feel sets them apart is this: their goal is to repair vehicles and gain customers. No tricks. I will most definitely be bringing my cars here from now on. I feel like a part of the family here.

Au
Review β„–27

My husband and I have always received the most reliable customer service from CONCIERGE Auto Repair and highly recommend them to anyone needing auto servicing and, or repair. Nathan and Jim are dependable, cordial and customer friendly. Their workmanship quality is top notch.

Ma
Review β„–28

I love Concierge Auto Repair. They are professional and courteous. They replaced my brakes much cheaper than the dealer. And, after a few days, I noticed a squeaking sound. They came out and picked up my car and fixed the squeak. These guys are great and stand behind their repair work! They are my new go to car repair!

Sh
Review β„–29

Great to work with and very friendly customer service!

je
Review β„–30

Outstanding Service and very knowledgeable!

So
Review β„–31

Brought in My Mini Cooper, after picking it up from the Dealer and these guys not only give me a better price and over all service, but they were able to take care of the repairs the same day. I will definitely continue to bring my car here. Thank you Rommel, and Jim keep up the great service..

Sh
Review β„–32

I have been looking for an auto repair shop that was trustworthy and fair since Im new to this area and Ive finally found it!! Jim is excellent in so many ways: customer service, diagnosing the problem correctly and not taking advantage of women who dont know anything about cars! Highly recommend this shop and Jim!

Te
Review β„–33

Wonderful communication and service. Went above and beyond to make sure I was taken care of with our vehicle. Had to deal with Porsche as well as a warranty company and exceeded all expectations. Will definitely use again in the future for any service I have with our Porsche Cayenne.

Ed
Review β„–34

As a long time customer of Concierge Auto, Jim and Nathan, have always gone above and beyond to service the needs of my auto repair with honest quotes and above average service Concierge Auto will have my business for many years to come!! Thanks guys and keep up the great work!! Eddie

Sh
Review β„–35

Concierge Auto provides excellent service including house calls. They did a recent diagnostic on short notice with an option for repairs if the reset didnt take. They dont try to sell things that arent needed which makes them a trusted advisor as well as a great service shop!

Jo
Review β„–36

Outstanding professional service, pleased with service and prices, I will highly recommended Concierge to friends and family

Da
Review β„–37

I highly recommend Concierge. They do great work at very reasonable prices. I was using Auto Care for repairs but found that Concierge do excellent work and offer a longer warranty while still charging much less than Auto Care. As an example I needed some front end work done on my wifes Honda Odyssey. Auto Care wanted about $5000. Concierge auto did the work for $3000. And because I travel a lot Jim gave me his cell phone number so that we could call 24/7 in the event my wifes car breaks down while I am out of town. Cant ask for better customer service than that!

Ab
Review β„–38

These guys are the best. very professional and honest. I had to buy a car from Sprint TX and I live in Dallas. I hired them to inspect the car for me. Their report was so detailed and when the car arrived, it was exactly as what they said in the report.

Ke
Review β„–39

Jim has done outstanding work on all three of my Porsches, from a 1988 928 to a Cayenne and a 911 turbo. I appreciate his honesty about what the car needs. He has always been upfront about what the car needs now and what can be deferred. I wholeheartedly recommend Concierge Auto Repair to my friends and fellow Porsche owners. Keith Coe

Ji
Review β„–40

Great place for repairs.

So
Review β„–41

I absolutely love this place! I have an Audi and going to the dealer is like paying an arm and a leg. I was hesitant with trying to find other places who work on European cars, but after going to a friend of mine and him not being able to fix my AC in a timely manner, I decided to just call this place and check them out. It’s down the street from my house and once I talked to Jim over the phone, I met him the same day to get a diagnostic. To get a diagnostic at the Audi dealer was going to cost me $185. At Concierge, they gave me a diagnostic and quote on everything that I would need done for free. I waited about 20-30 minutes for them to check out my car and Jim let me know all that I needed done and explained all the codes and everything that was on paper. He was very straight forward and straight to the point. I don’t understand much about cars, but the way he explained, I understand all that was wrong and how it all plays into the problems with my car. I am still going back for repairs and I think this will be my go-to place for my Audi.

Pa
Review β„–42

Great service. They made a repair quick and I got back on the road. Will tell friends to bring their cars here.

AM
Review β„–43

I visited them for the first time today. They quickly found the reason for my trunk-lid indicator light staying on and did a reset of the system. The did this for free! Ill definitely be back for future service, even when it is more complicated and requires and actual payment :).

Jo
Review β„–44

Very good service willing to work with you and best of all honest on everything they do . Wouldnt have anyone else work on my vehicles. The trust is there and they are beating all competitive prices . Thanks again for the great service Jim .

Ea
Review β„–45

I had the same issue with my vehicle (Water Pump)within the same year and the owner states vehicle part was out of warranty from the first time the vehicle was fixed by this shop which they stated was a aftermarket part. When the part they used failed twice they stated qt the last attempt to fix my vehicle that they would use a better metal part which was another supposed aftermarket part that failed in the same year. The owner Nathan did not try to retain business as a small business owner but back pedaled on his role in choosing the part to repair my vehicle and then begin to advise me of a Factory warranty which had nothing to do with his shop nor the part which were aftermarket parts as told to me at the time of repairs. I suggest if you pass this place keep going to at least a dealer or a more reputable mechanic so that you are not paying 3 times for the same repairs and inconvenienced by this less than professional shop. I would consider strongly teporting them to the BBB for poor business practice and a total rip off of a place of business for mechanical repairs. Please stay away from this shop. I do not want another person scammed by this incompetent shop. Please just take your vehicle to the dealership and get the repairs done correctly would be my advice.

Te
Review β„–46

Awesome Shop...They go above and beyond!Highly recommend. They dont just fix something they make it better than before.

Sa
Review β„–47

I have taken my car to Concierge several times because I believe that they do excellent work, I trust them, and their customer service is unparalleled

Do
Review β„–48

This is a great repair shop. They are honest and have reasonable prices. I would highly recommend them to anybody that I come across.

Am
Review β„–49

I have used Jims company for years, and they have never disappointed. Great service, straightforward about budgets and pricing, and will leave a Christmas party to help you if you get stranded! You guys rock!

Se
Review β„–50

The only people who will EVER touch my BMWs, great pricing, excellent service, and both of my BMWs and my Silverado run like brand new after rolling out of their shop. They even bought me lunch while giving me a free shuttle ride home and even delivered my vehicle back to my home. I will definitely be a customer for life, Im very meticulous about my vehicles and service, and these guys exceeded my standards. I highly recommend these guys, this has been the best all around experience Ive had with any business Ive dealt with regarding my personal vehicles

Ca
Review β„–51

Honesty and efficiency. Jim and his group detested the problem immediately and explain the repairs required in an easy way to understand. The customer services received is comparable or even better than what the normal BMW dealer offers.

Ma
Review β„–52

Jim and his team did a great job on my BMW z4 they listened and did what I asked of them and offerd good advice. They went above and beyond to help me with rides back and forth to work on the car and deivered it to my house. They are fair on price and their technical knowledge of complicated cars is great. No worries taking your ride to them, do it!

Ma
Review β„–53

Very high prices, Horrible service. Would definitely not recommend.

Ki
Review β„–54

Never met a business more dedicated to their customers! Awesome, friendly staff that knows their stuff! Highly recommend to anyone in the area!

Mo
Review β„–55

I had a wonderful experience with the courteous and timely service I recieved at this place. I was traveling and had a 8 hr trip, requested if they could accomodate me early enough for me to get on the road. John went out of the way and not only provided requested service, gave me a diagnostic print out also.Very pleased with their professionalism.

Jo
Review β„–56

These men know their business. I called first, described what my Mercedes was doing, and I was asked if mine was a certain year and model. I was totally taken by surprise, for that was exactly the model I drive.The waiting area is NOT an afterthought. There are comfortable furnishings, pool table and hockey, access to WiFi, a Keurig coffee maker, magazines galore, and everything in that waiting area is spotless. Personally, I bring an iPad and get comfortable with a hot cup of coffee.My S550 is out of warranty; Concierge will be the only mechanics working on it from now on-- and at considerably less expense than the hosing one gets from dealerships.I recommend giving these men a try. You will not be disappointed.

Le
Review β„–57

Great place Jim and Nathan are very knowledgeable about mini coopers...for sure!

Sb
Review β„–58

These guys spent countless hours trying to figure out the obscure problem with my Mazdaspeed Miata. They were able to find out the root of the problem and fix it!! The car runs beautifully now!!! Thank you for your persistence in finding out the problem.

Em
Review β„–59

My car would not start and the entire team was wonderful to work with! They were prompt, kept me up to date with where things were with my car, and had excellent customer service!

Ca
Review β„–60

Better than one person can realize. I started a repair relationship (Audi S4 B7) with Jim at one former place he was in charge of managing and followed him over here when he began his own personal facility. He was the most professional, communicative and kind hearted gentlemen at the previous shop he ran and when he left it showed such a decline in customer service from the owner trying to handle it. The other shop did great work but had poor sloppy routines, inadequate customer service and high turnover rates of employees. To this day I still never received a receipt from them...lol. So, after concluding my business with the former location; I decided to give Jim a shot directly at his new location and could not be pleased more. He will be my go to guy for future services and look forward to many years of friendship, service, and referrals. Kind Regards, Carlos

Ab
Review β„–61

Very happy with the service provided for all my vehicles. They pickup and deliver and are very honest.

jo
Review β„–62

Awesome place Nathan and James know there stuff

Se
Review β„–63

2012 5.0 mustang, all maint and performance work done here, rotors and brakes replaced along with air intake and recharged ac, very pleased with the work done and customer care!

Th
Review β„–64

Jim the owner seemed to be great in the beginning when I initially went in for basic service/oil changes but things all changed when I needed services for my semi flooded car that only needed light electrical repair due to the aftermath of Hurricane Harvey back in 2017. I received aid in the amount of $6,000 plus dollars that went directly to his business by the grace of god through a couple of local churches. This is when I noticed he took advantage of my situation and completely ruined my vehicle. After a long back and forth process. It came to my knowledge by another mechanic diagnoses that not only had he over charged me by thousands of dollars I might add but he had used cheap used parts that didn’t even fit my car and tried to keeping me coming back by disassembling things. I would never recommend this place especially if you are a female by yourself or he knows you have a lot of money to spend on a vehicle you love. This was the most horrible time in my life and he took advantage of my situation, ruined my car beyond repair which in turn made me lose my very good job working at the Exxon Mobil campus and to this very day I am without a vehicle and my life turned for the worst. DO NOT EVER go here people. Run from this scheming, scamming con artist.

Je
Review β„–65

Unbelievable Concierge Service. After meeting Jim and having dialogue about the type of personal and maintenance service our family desired, it was an easy decision to begin our business (auto repair) relationship. Pricing was discussed and agreed to be fair for labor, parts and lead time to complete the job on our 911 Porsche Carrera S . . . including transportation back to our home and delivery of our vehicle after the service was completed.Concierge Service at its best. We will be pleased to share our experience with others.Thanks for a wonderful experience on a Rainy day. Dr. J. Adam Jefferson, DBA

Le
Review β„–66

Good work in a timely way...exellent!

Be
Review β„–67

My vehicle still works great after their repair, thanks

Mi
Review β„–68

Very pleased with this auto repair place,, very prompt,very kind people who work there!im definitely going to use them for future car issues,im highly recommending this place to anyone!Oh and my BMW brakes are working excellent!Very happy very pleased coustomer!Jim was very helpful and extremely pleasant!These men are the S..t! :)

Ja
Review β„–69

Car problems can be a big hassle but your team worked hard to minimize the inconvenience. I appreciate the great work youve done on my car.

Ma
Review β„–70

High quality work, honesty and good price. Would recommend to anyone to take their troubled car to Jim and his crew

Li
Review β„–71

Best service and expertise. All my vehicles serviced here!

48
Review β„–72

Brought my car here. Prices are sky high and they try to bleed money out of you like a used car lot. Avoid

J
Review β„–73

Excellent, professional and honest service.

Information
33 Photos
73 Comments
4.7 Rating
  • Address:9333 Spring Cypress Rd, Spring, TX 77379, United States
  • Site:http://conciergeautotexas.com/
  • Phone:+1 832-404-2682
Categories
  • Auto repair shop
  • Auto parts store
  • Brake shop
  • Car repair and maintenance
  • Oil change service
  • Small engine repair service
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–5pm
  • Sunday:8am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
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