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Caliber Auto Care (formerly Service First Automotive)
3902 Louetta Rd, Spring, TX 77388, United States
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Caliber Auto Care (formerly Service First Automotive)

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Br
Review №1

I was very pleasantly surprised by their staff! As soon as I walked in, I was greeted by almost every employee. Their manager is amazing. He may appear young but he is extremely well informed. Although I didnt have any work done today, I would most certainly consider giving them my business in the future! They have a great team & their staff is very well educated!

Da
Review №2

Its absolutely insane how fast the employees move here, & how incredibly professional they are. Every single time I come here Im greeted with immense positive energy & excellent service. Everyone here deserves a massive raise. Amazing team 10/10 across the board.

J.
Review №3

Had to get brakes looked at, oil change and battery cleaning. They gave great recommendations of what needed fixed and more importantly what was still in good condition. Cody my service consultant did an excellent job going over each recommended repair. Love that they are able to shuttle me home and pick me up.

Ca
Review №4

Always a great time here! They’re always so nice and extremely helpful, will continue to come to Caliber as long as they’re operating!

Ja
Review №5

Do not go to caliber at all. My husband and I took our new used truck there (haven’t even made the first payment) for some fluid maintenance. Not even 400 miles later my husband is stuck on the side of the road. His engine is destroyed because a bolt “somehow” got in his engine. Caliber won’t own up to it and now we are out 13,000 dollars for a new engine. This place was much better when they were service first. They actually cared. Now they destroy things and find a way to say it’s not their fault one bit. I am a frontline nurse that just wanted to get something nice for my husband and I after the past year and a half and they ruined it. And not after refusing to pay for it when I pick it up to take it to Ford to pay out of my pocket they drained our new battery so I will have to pay for a new one of that as well. Worst company ever. Please never use them.

De
Review №6

I took my 2014 F150 to Caliber Auto Care after Planet Ford told me I had to make an appointment to get my vehicle repaired. I had the serpentine belt changed, water pump replaced and coolant systems flushed. They used genuine Motorcraft replacement parts instead of after market parts which I prefer. I was quoted a price any they stuck to it even after they replaced some additional gaskets. Dylan constantly kept me up to date on my vehicle until the repairs were completed. He even showed me the water pump and I had no doubt it needed to be replaced. I will not hesitate to take my vehicle to them in the future.

St
Review №7

I had a great experience getting an oil change, tire rotation. Joshua was very nice & professional, the shop also stays cleans because of him! Would recommend this location and to ask for Joshua, every time.

Mi
Review №8

This was my first time here since the name change, and a lot more has changed than just the name. First it was my fault for not finding out how much more time the extra services were going to take, but I feel like before they would have been proactive and given me that information. Anyway 3 hours later my car is finally ready and everything is great except the greasy handprints all over the dash and door of my car. Also, in the past, I really looked forward to the complimentary car wash. Will I be back? Probably. Will I recommend? Maybe, but not as enthusiastically as I have in the past.

Ca
Review №9

Excellent customer service!Great prices!I will tell all of my family and friend about Caliber Auto..Thank you,Carl

To
Review №10

Great service! Was able to get my brakes done the same day! Will definitely be using them again!

Ry
Review №11

I took my vehicle to Caliber Auto Care At Louetta and Ella to get a new battery. My vehicle was taken back into the shop area very quickly, and not many other customers were waiting. After waiting inside for over an hour and a half, I asked an employee what was taking so long. The employee told me they would go find out. Within the next few minutes another employee comes up to me with an ipad to show me recommendations they have for my vehicle. This employee also informs me that my check engine light is on and that they recommend doing a diagnostic. I inform this employee that my check engine light was not on when I brought the vehicle in. They tell me that they will have it checked out. A short time later my vehicle is brought out of the shop with no check engine light on and is ready to go. No one ever gave a reason for the check engine light being on. I have been to this location in the past when it was still Service First and have noticed they try to upsell their customers. I will never step foot in this place again.

To
Review №12

My brought his vehicle in over 5 times every time they find something else wrong and never fix the real issue soooo much money wasted her enough to buy a new car smh take your car to the dealership will be contacting BBB for sure total rip-off

Te
Review №13

I have used Caliber Auto Care for the last four or five years after I had a bad experience with dishonesty at the Honda dealership automotive department. I do all of my maintenance with them because I trust them. They let me know when my car needs an oil change and when the fluids and filters need replacement. They take pictures of my engine and fluid levels and send it to me in a report. In the last three months I have taken my 11 year old car on a three thousand mile road trip and a four thousand mile road trip. Before each trip, Caliber did a road trip check for me. I just returned from the last road trip and my brake lights had gone out toward the end of the trip. I took my car to Caliber today and they replaced the burnt out bulbs and sent me home without charging me for the repair. As a female, I appreciate the professionalism and friendliness of the front office workers and the mechanics. I have always felt like I was treated fairly and they keep my car running smoothly.

LU
Review №14

Caliber is a A1 auto repair and maintenance facility. Ran very well and super clean. A top tier automotive shop for sure!

Ye
Review №15

I really love the customer service here. The staff is great! Kayla was super helpful & friendly. Dominique was incredibly knowledgable, patient and simply a pleasure to work with. I would definitely recommend this place to anyone in need of this type of service.

ti
Review №16

Great place to take your vehicle.

Da
Review №17

Cody is the man and he aims to please!! I have had 2 trucks serviced and tires changed there and havent ever had any problems, great customer service and atmosphere.

Ka
Review №18

I went to the Buick dealership and they quoted me an outrageous price. I worked at a dealership in Utah and knew the repair for fixing my starter would be $700 if they did the work. So I went in and told the, that and they got me pretty close to that price. They were pleasant and kind and even got me a ride. Charles, the shuttle driver was extremely kind and welcoming and I’m so thankful for such a good experience in my first week in Texas.

Sh
Review №19

Fast, friendly service. Always have a good experience here

Ye
Review №20

This place is great they always take care of me and they are super nice. The manager there is great so sweet, and Anthony took well care of me.Thank you!

Ja
Review №21

I would like to thank Conner here at Caliber Auto for the taking the time to help me with my vehicle. He made some moves and put in a huge effort to insure that my vehicle was done correctly to my satisfaction!!! It can be hard to find a trusted and reliable automotive service center so if you are in need of vehicle worked or maintenance do not hesitate to visit Caliber Auto Care!!!

br
Review №22

Detailed service. Excellent staff. I was in and out quickly and left feeling very informed about services rendered. It is always my first choice for car service!

Li
Review №23

Awful service. Two hour wait for an oil change WITH an appointment. Every time an update was requested, 10 minutes was the automatic response. Complete disregard for timeliness or customer care. Had the wait time been communicated at the onset of the appointment other arrangements could have been made.

Ka
Review №24

Took it in for AC diagnostic. 6 weeks later, I’m 1000 miles away from home and my AC stopped blowing cold again. They basically told me there wasn’t anything they could do about it and my best bet is to take it somewhere near me and start over. Basically I paid $130 for zero answers and no reliable follow up assistance. Poor quality service IMO.

Ta
Review №25

Service was fast and easy, people were friendly and attentive. Good place to bring your car in for service.

Ma
Review №26

As usual, everyone was kind, professional, and very informative. I wont go anywhere else for my car care. I dont trust anyone like I trust everyone at Caliber. I love the shuttle, and I really depend on it.

Ja
Review №27

I would highly recommend this location for ALL of your vehicle needs. Caliber Auto Care is fully capable of handling ALL jobs...big or small! I dropped my vehicle off for some extensive car repairs and they did not disappoint. This facility and their staff, especially Conner, went above and beyond to ensure that my experience was a positive one. I will definitely be using this location for ALL of my future vehicle needs.

as
Review №28

Cody was a great help! Very professional and kept me informed every step of the way for the extensive repairs on my Volvo.

Mi
Review №29

Amazing People and Phenomenal Service!During my 1st visit on July 31st, I was able to enter 7 vehicles into their system and within 3 days that have provided service and support.Alignment, tire replacement recommendations, tire rotation, and body repair quotes.So, far my 2018 BMW M550 and the 2019 Dodge Durango SRT are driving much better, due to their alignment equipment and calibration efforts.Soon, my 2015 Porsche Panamera GTS and my 2018 Cadillac Escalade Luxury truck will receive appointments so our clients can drive safer!!!Love to the team...#Amanda4CustomerSuccess#Tyler4StrategicExcellence#Terry4ServantLeadership#Mechanics4TeamDedication

St
Review №30

Great customer service! I love the photos to confirm each area of the checks performed during an oil change. Plus the complimentary car wash is awesome! Thank you!

Ma
Review №31

Had to leave a good review since they really will work with you if there are ever any issues. I was super super thankful for that. Please keep it up ! I left very happy with the service despite the initial setbacks.

Al
Review №32

Great customer service since the very first time i was there and after some years of being their customer me and my cars get the same treatment, Dylan is the best!

Ja
Review №33

Great staff great management out of 1000 I give 1,000 they earned it great people.

De
Review №34

I’ve visited this location 5 times. In the most recent visit I was returning to get an expensive service done that had been diagnosed by multiple independent mechanics. The service representative, Dylan, received my vehicle and arranged for a shuttle to take me home. Once home, Dylan called and said he has contacted Nissan for the needed part but also wondered if this was covered under a recall. Dylan continued doing research and investigation which led him to a very long phone call with Nissan Corporate where he found that there was a warranty on our vehicle (we purchased used and this was not disclosed to us at purchase). Dylan directed us to contact the closest dealership and get the repair done there as the warranty would cover it and there would be no out of pocket.This business went out of their way to save me money (over $800) on a service that they could have easily done. There was no monetary benefit to Caliber for Dylan to go out of his way, spend his time to help me out. The ultimate benefit to Caliber is they have EARNED a customer for life. Their services are wide ranging and I expect that they will handle my needs exceptionally well.

Ja
Review №35

Love the Starbucks coffee and staff!

De
Review №36

I took my car here and Cody Carter was very helpful. He was very transparent with everything to where the last shop had us upset about communicating. His great personality calmed us down when we were upset about the last shop and that felt great. I have trust in his judgement and don’t feel like I’m trying to be taken advantage. Definitely ask for Cody Carter!!!!

Ke
Review №37

Nice atmosphere,did school work and had to as my car was serviced quickly!

De
Review №38

I went to get my truck inspected to day and the team at Service First surprised me with a birthday cake and card. What an awesome surprise and delight. Great service and awesome spirit. Thanks guys. You really caught my wife and I by surprise. Continue to deliver great service to our community.

Yo
Review №39

I visited this location November 2019. The service I went in for was my brakes, they were making a squeaking sound. I informed the desk representative of this and he told me they would take a look and see what the issue was. Eventually he came back to inform me that, yes, the brakes need to me changed but also the rotor would need replacement. I gave permission to complete brakes and rotor (front). This cost me nearly $400.00.Needless to say March 2020 the car began the same issue with the squeaking and this time shimmering when I reach a certain speed. So I had to visit home (Louisiana) and had another place look at it and to my surprise pure disappointment the front rotors WERE NEVER CHANGED, I repeat THE FRONT ROTORS WERE NEVER CHANGED. This is only 3 months after the work was supposedly done. The Rotors were rusted and old no sign that they were changed at all. Oh and by the way I see the name have changed so hopefully the people have changed and no one else will have to go through this. They may feel as though they got away with getting my money and not providing me with the services I paid for, BUT GOD SITS HIGH AND LOOKS LOW HE SEES AND KNOW EVERYTHING AND THEY WILL HAVE TO ANSWER TO HIM.

Je
Review №40

So far this place has exceeded my expectations on both my gas and diesel truck.

St
Review №41

I’m sorry to say, this is not the same top-notch facility as the former, Service First Automotive. There have been lots of small issues that would have never occurred under the previous name.

St
Review №42

We always use this place. Today we go with a problem, Dylan informs us theres still warranty on my car. A lot of places would of taken advantage and just not tell me. Not this place. Well remain return customers... Thank yall

ke
Review №43

Had the pleasure of being serviced by Dylan & Conner. My Tech Chris T is the Real MVP of this story. Look forward to doing more business

Ly
Review №44

Awesome service and very professional staff! We come here for truck maintenance and we get exceptional service every time. Their waiting area is nice, they offer great coffee, water and hot chocolate and play area for kids. They give free carwash each time..oh and they actually call you back when they say they will :)

Ce
Review №45

Dude, this is the coolest automotive center in Houston. On Dec 16th at 6pm they are giving a free car to a disabled veteran. Cool man! - Check out the Starbucks machine. It has coffee and hot chocolate. Plus they have iPads to keep the kids busy.

Pa
Review №46

I love the professionalism and courtesy of the people here. Outstanding service and excellent vehicle care.

Ca
Review №47

I visited Caliber Auto Care on Feb. 12 for an oil change. The service took over an hour to perform despite only one other customer in the waiting area. I guess the lengthy service time can be attributed to Caliber Auto Care performing a thorough inspection of my vehicle. Thank you for letting me know my tires and wipers are in good shape, that my vehicle could use a new air filter, that the coolant reservoir is low, and that the CV joints appear to be leaking.It would have been nice if someone had bothered to check whether or not the oil drain plug was tight during this prolonged check of my vehicle. Luckily, I noticed a puddle of oil in my garage and found that the drain plug was loose and easily turned using just my fingers.I understand mistakes can happen, but I will not be returning to Caliber Auto Care to perform any of the work they recommended. I do not have confidence in a shop appears to be more concerned with finding additional work to perform on my vehicle than actually performing the requested job competently.

Sc
Review №48

Let’s start with the good- oil change,tire rotation & vehicle inspection were good. Was told it would be 1.5 hours and it took over 3.5 hours. They said we will call you when we finish, nope I had to call them. Get in my vehicle and wheel lock key is no where to be found. Go back inside and they take the vehicle back around for 10 minutes to find it. Guess after a few years of ups and downs it’s time to find a new auto service place.

Ar
Review №49

Great customer service 👏

Jo
Review №50

If you are searching for a place to have your vehicle serviced or repaired, you can stop searching. This is your place.Andrew and his staff, including Connor and Marvin, all bend over backwards to take care of you.Recently I had a breakdown 2 hours after closing time. Incredibly, within one hour I was safely home and my vehicle was at First Service.I go well out of my way to go to this Service First location and I have always been happy with the service.Also they have the best coffee of anyone!

Kr
Review №51

Ill write an in-depth review when I have the time to do so but needless to say there are many other auto repair shops that I would go to first before I would even consider going to Caliber auto care.

Ma
Review №52

Friendly service, kind people 👍🏾

J
Review №53

Couldnt repair their way out of a wet paper bag

Am
Review №54

Great service very professional

Cl
Review №55

Service under Andrews direction has always been outstanding. Technicians do not reset your settings back to their original setting but that is in your owners manual if you dont know how to do it. I have used service service since they opened and have yet to not be totally satisfied with the quality of work and the workmanship.

Li
Review №56

Been going to this particular Service First Automotive location for quite a long time and keep coming back. You wont find a nicer group of people at every point of contact in the shop. Super clean, spacious waiting room with television, free WiFi, cold water, coffee and charging stations. Kids play area too. Reliable, fast, honest service. Today was extra busy and I needed an inspection, they had my car in and out of there in about 10 minutes or so. Went to pay and the counter people were all with customers and a lady asked if I had gotten an inspection and I said yes. She motioned me towards the door and said Go ahead, its fine. Everyone is busy. Basically I got a free inspection because they were busy. Another reason why I always recommend Service First, and why I keep coming back. You guys ROCK because you truly do care! Thank you.

As
Review №57

Was okay, but as soon as I left I drove to the Chase Bank and my car wont start, I am stuck on the drive way of the bank

y
Review №58

I used this place for the first time. I did not want to sit in the waiting room for health reasons for myself (and others). They were kind and respected my choice. I was not given any push back. I sat in my chair and did college homework while they did oil change. They were professional. All who worked on my car. The total time from start to when I drove away was 45 min. They reviewed everything. Made sure I understood maintance of my vehicle and there was communication and they were professional. I could tell they were tired. It was getting busy. I was good to see the employees laugh a few times. It would bring their spirits up as if to say we got this. Or.hey just checking on you.Management please acknowledge your workers. They are truly representing you well.

Ga
Review №59

Very professional and detail oriented. Will definitely return.

Ja
Review №60

I went to have my Service First to have my State Inspection completed. i didnt realize but my hood was not working at all so the technicians had a bit of work on their hands.... I interacted primarily with Matt on any repairs who always kept me updated on the repairs needed to get my hood working and getting my car in shape in order to pass Inspection. I am VERY impressed with the customer focus and professionalism of Matt and others at Service First. I couldnt have asked for better service. Thanks much Service First and if I have any other issues I will come back.... keep up the great work!

In
Review №61

After a faulty repair I was very upset and addressed the issue with the manager.He verified all facts and without hesitation admitted to their mistake.On top of that he went way and beyond to repair my car correctly under warranty.He also took me to work and picked me up as the repair was quite extensive.It is a company that takes great pride in their work and owns up to their mistakes.I highly recommend them and am happy that the issue was resolved amicably and respectfully.

Li
Review №62

I just want to thank Service First for helping me out this morning. I was on my way to work and hit some concrete thing on the road and blew out my tire but thankfully I was right by the establishment and they helped me put my spare and were just amazing. Thank you so much Service First!!!!!!

Jo
Review №63

Bad experience the first go around, but Andrew assured me this was not how they do business and would correct the problem, which he did. 2nd visit and Andrew was awesome. I appreciate him coming out and taking the time to make sure everything was done right. They more than made up for it on this one. Although it was a rocky start, I see nothing but smooth sailing from here on out. Thanks to their staff for making this a much better experience. I was still there longer than I was informed, but the service was impeccable. Thanks Andrew. I will see you all again at my next service.

Mi
Review №64

This is an excellent car repair company. Their customer service rivals Chick Fil-a.

Ch
Review №65

It was close, so I used it for an oil change.Great looking place. Very friendly and see.s to be well informed staff. But the UPSELL is crazy . Tertiary services are silly overpriced.Probably wont go for anything more than a convenient and more informed oil change.

Jo
Review №66

After taking it to two other mechanics that tried to fix issue with AC not working. Brought it to Service Fist and the Rep Dylan Freebold was extremely helpful. His team took the time to diagnose the problem and got the problem fixed. we have been driving the car for about 3 days so far and AC is blowing ICE cold. With the Texas heat being at the peak, having no AC was unbearable. Once there they went thru the whole car and found a few other issues that needed to be addressed. They got it all fixed and so far so good.

Mi
Review №67

This place is great!!! I love coming here for all my parts. Everyone is always friendly and the people that work there seem to really love their jobs. Great customer service!!

Ro
Review №68

Took my vehicle in for a solution to a coolant leak since they had advertised to me, a returning customer, about a free diagnostic. After 1 day I was given an estimate of $4,300 worth of repairs. Employee did not follow up by phone as promised. I showed up the next day and in order to get my keys back I was forced to pay $120. Lesson learned. My business lost. Caveat emptor.

Aa
Review №69

I have spent sometime with Service First and my service advisor Connor Koy getting my lemon fixed. I feel good about my experience and I know that Connor is trustworthy and caring. He insured that I was completely satisfied with the service rendered. I recommend him/Service First highly.

Be
Review №70

**beware** I paid for a tire rotation. I did not ask for a tire rotation. I asked for an oil change and an inspection. MY TIRES WERE NOT ROTATED. Ive posted this review several times and somehow it stops showing up after a few months. I unsubscribed from their mailing list however I periodically get emails from them. I would not trust this company. The manager called me and asked what it would take to get a better review. I told him to stop scamming people.

Ke
Review №71

😃

Bl
Review №72

Always friendly service, the lobby is neat and very clean, and my repair was completed in a timely manner. I know I can expect great quality and service from their technicians!

r
Review №73

Ive been coming to Service First for about 8 years when it first opened. New business name (Caliber) now, so I called up Caliber this afternoon, spoke to a young woman about getting an oil change, tune up. I asked about Saturday morning, she said they dont have any appointments, then we discussed Friday afternoon (today). She said let me speak to one of our advisors about this and can you hold please. A few minutes later another person gets on the line and speaks to me, asking me what it is Im looking for. The guy has no idea who I am and I HATE having to repeat everything all over again and request appointments. Sorry, call me old fashioned and fuddy duddy but I just took this as very unprofessional and kind of a waste of my time. If youre going to put me on hold and tell me youre going to ask one of your advisors about any appointment availability and then expecting me to, for a 2nd time, repeat everything that I was requesting, then... no thank you. Ill take my business elsewhere.

Ma
Review №74

I’ve visited this location 5 times. In the most recent visit I was returning to get an expensive service done that had been diagnosed by multiple independent mechanics.

Su
Review №75

My wife recently passed away at the Texas Medical Center I have been caretaking her for quite some time without driving and now I had to get vehicle out of storage get it inspected registered lots of questions because I just did not know where to start. I talked with Marvin and he answered every question and guided me on how to go about this business at hand and the challenges with this particular vehicle. He was so nice and supportive informative and professional and all that stuff you often dont run across. I would trust this guy to run any business as a representative manager upper manager or even corporate because he possesses all the qualities you want to make a companys mission statement true and authentic!!!

Br
Review №76

They are prompt in repairs to a high quality. My most recent visit required some pricey repairs. I was given options and able to pick those ones that were the most effective and advice on what to pursue at a later date when I can afford the rest of the repairs.Also I had quite the problem with pollen stuck quite well to the paint. A chore I wasnt looking forward to due to just leaving the hospital after having major surgery. Unknown to me they cleaned the vehicle free of charge with instructions on what to do to further protect the paint.They never fail to impress me with their service and I ask that if you need vehicle service to give them the chance to impress you too.

De
Review №77

Dylan took charge of my repairs and located hard to find parts. Always kept me informed on progress so no surprises at check out. Will continue to use these guys for my repair needs

Er
Review №78

Always great professional service. A dealership wanted to charge me thousands for damage under my car. I took it to Service First and they showed me there was literally no damage like the dealership had described. I literally saved thousands because of the high level of integrity that is the standard at Service First. Thanks guys!

Br
Review №79

I went for a state inspection a couple days ago and I was so blown away by the incredible customer service! Everybody goes above and beyond to make you feel welcomed. From the moment I walked in I was greeted with a smile and when I left one of the employees went out of her way to hold the door for me since I had my daughter with me. Service was prompt and you get a complimentary car wash. We will definitely be returning for any and all are car needs.

Ec
Review №80

These guys might be not be the absolute rock-bottom price youll find for auto repair, but the work they do is legit. Brought my Jurassic Park Jeep TJ in for a new clutch, and Adam was very straight and super nice about everything. Once they took a look at it, their assessment was in total agreement with mine, and they had it done in only one day. My out-the-door cost was not a surprise, matching up almost exactly to the quote. In fact, I saved $100 off the initial quote, because there was one part that didnt need to be replaced. Really glad I brought it to them vs doing it myself, now that I see how great it shifts now. Their hours make it pretty easy to get in and out after work, and the customer waiting area is nicer than probably any that Ive seen. I might could have saved a bit of money shopping around other places, but theres something to be said for dealing with a nice, non-shady shop that will just do it right and move on. #SparedNoExpense

An
Review №81

Over the years dealing with Service First has been more than pleasant. As a leader in the service industry, I know it can be a difficult thing to master and there is definitely one standout at SF - Connor Koy - He is the reason Ive kept coming back to this location. Always has a can do attitude and makes very solid recommendations w/ options. He offers the level of support I expect out of my team. CK imbodies the Service First name - I will follow him when he is promoted.

Ch
Review №82

Great service and care taken with my wife and kids during service on our truck. They were very busy though we setup an appointment but the customer care provided by “Connor” more than made up for it. He was very professional, transparent, courteous, and timely with his follow ups and informative updates. His techs discovered a minor issue overlooked by all others who’ve worked on the truck for 4 years which was impressive and allowed me to get the issue addressed.Thanks, Connor!

De
Review №83

I will never go anywhere else. They don’t try to make me change unnecessary filters or fluids. They just show me what is truly going on. So very trustworthy. My kids love going and they’re always welcomed when we are there.

Re
Review №84

Everyone was very nice friendly and professionally courteous. I thank them all for the perfect customer service attitude!

Da
Review №85

Always quality customer service and fair pricing.I bring multiple vehicles here over the dealership.Highly recommend.

pe
Review №86

First time here and definitely wont be my last! From the time I pulled up I was greeted with smiles and professionalism. Timon took the time to walk me through the process from start to finish. I have serious trust issues when it comes to anything car related but I can say I felt 100% confident leaving my car in their hands.

Sc
Review №87

I have been taking my truck here for a couple of years. They do everything I need and is a great place with smart people. Honest and straightforward. They give me options and always greet with a smile. Good folks. Will remain loyal as long as I am in the area!

Ga
Review №88

Staff is super friendly and service is done in an extremely timely manner. Theyre knowledgeable and experienced. Not super expensive like most people would expect. Took my truck there to fix a break pedal issue and they worked with me to explain what was going on with it and how to fix it. Price was fair, definitely cheaper than other places. Roman was the associate I spent most of my time with, he is super personable and explains things well. Even when I was unsure of any aspect of my experience, he made sure things were right for me. They dont come off as condescending like other mechanics around here and they do their best to make sure you leave with the results you want. Fantastic service, even better staff. 5/5 would recommend.

Ch
Review №89

Connor is the man! He stayed on my warranty company to approve and pay for the repairs my truck required. He was very communicative with me. Couldnt ask for a better experience. Service First treats you with respect and understanding.

Ch
Review №90

Highly recommend Service First, not just for your automobile, but for you. You will be treated with kind respect. I was having my Aunts car inspected for her estate. Meghan and Trinity were so kind. Their treatment and kindness meant so much to me in a difficult time.

ja
Review №91

I want to make sure I give a really great review!I used these guys to help do alignments for both my cars. They did a great job on both my cars. Then I also ask them for help when my engine blew up. They did a great job of evaluating my car giving me a good estimate all for a reasonable price.Later one of my cars had a fuel pump issue. I was able to take it to these guys to get them to fix it. After they fixed it drove it around for a day or so and then it had a problem. Notice that the part was no good. I sent it back to them they were able to take care of everything no issues ans no cost to me.These guys are top notch! Highly recommend anybody looking for a good mechanic! Price might be a little higher but the quality is definitely worth every penny

Ca
Review №92

Definitely Connor Koy deserve 5 stars, this is my second time at Service First and he is always on top of the game! He is always give me a great service either at the shop or during a phone call. He always explain me every singe detail very clear that is so easy to understand whats going on with my car. Once again Connor, Thank you for the great service that you provide.

Da
Review №93

Myself and my partner had broken down at a nearby petrol station due to a problem with the starter motor on our truck which we had recently purchased. We managed to get to the nearest repair shop which was Service First, however it was near closing time. We were met by Dylan, who after explaining that we had just vacated our accomodation and had no alternative transport, he done everything he could and managed to get us back on the road in no time so we could continue our travels. We just wanted to say thank you to him and the Service First team for the professionalism and the honorable service we received which is a stark contrast to several other mechanics that we have dealt with in the recent weeks.

Ky
Review №94

These guys are awesome, in and out really quick and always great customer service!!

St
Review №95

Fantastic customer service! A very generous business. Good Coffee and hot tea while you wait. Very nice people.

Ch
Review №96

Been going here years, love the management and the staff they hire there. I dont rush these guys because I prefer their detail oriented work and culture at this location.

Ma
Review №97

You folk ate the best in the West, people of integrity and sincere. No false promises. I will recommend Service First to everyone. You folk are like one big family.

Lu
Review №98

Crooks are who work here!!! I went in for an inspection and was told that my tires had dry rot?! Took it over to discount tire and was told that my tires didnt have any dry rot. This is not the first time, nor the second, nor the third time they have tried to pull this nonsense on me. They do not do free estimates. One time I had the air filters on my vehicle replaced by the dealer, and when I took my vehicle to Service First, they said both needed to be replaced? This was less than a week after having them replaced! Absolutely sorry service.

Ja
Review №99

Had a great experience getting an oil change, tire rotation and inspection for my VW. Dylan was very nice, the shop is clean with a lot of amenities. Would recommend, every time.

Ma
Review №100

Always a warm welcome and a positive attitude. Thank you for the great service.

Information
52 Photos
100 Comments
4.6 Rating
  • Address:3902 Louetta Rd, Spring, TX 77388, United States
  • Site:https://servicefirstautomotive.com/locate-a-center/spring-louetta-rd
  • Phone:+1 281-719-5599
Categories
  • Auto repair shop
  • Car repair and maintenance
  • Auto tune up service
  • Brake shop
  • Diesel engine repair service
  • Mechanic
  • Oil change service
  • Transmission shop
  • Vehicle inspection
  • Wheel alignment service
Working hours
  • Monday:8am–6pm
  • Tuesday:8am–6pm
  • Wednesday:8am–6pm
  • Thursday:8am–5pm
  • Friday:Closed
  • Saturday:8am–6pm
  • Sunday:8am–6pm
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