Terrible drivers with zero accountability. I had one of their cars behind my truck (I was towing a boat)...He was inches from my outboard at 55mph even though there was a line of traffic in front of me.As soon as I got in the turn lane he sped by, rolled the window down and flicked me off... Then proceeded to tailgate the car that was in front of me.Ive never seen anyone drive a company car like this (in 20 years of CDL driving)... Theres a phone number on the car youre driving you pine cone!I called and never received a call back. Youd be safer hitchhiking!

The driver Keith is so very nice and sweet, he knows the area very well, he remembered exactly who I am, and remembered our conversation we had from 2 months ago. Keith keeps his car very clean, he makes me feel SAFE and comfortable all while engaging in wonderful conversation. Keith also has great knowledge of any great and fun events that are going on any where in the 7 countys around the Tampa Bay area, if Keith recommends going or trying any thing, go do it, you wont be disappointed. Thank you so much Keith, I will be recommending Hanks transportation to every one who may need a ride.

I placed a call for a 3 mile ride home,because I was feeling too wobbly/lazy to walk. I was told by the driver it would be a 25 min wait. No problem. After 35 minutes I call back to see where the driver was and how much longer he would be. I was told at that time that I should just WALK. Walk........walk. I was just told to walk.......from a taxi service. Doesnt seem like the best way to do business. I called Uber for a ride, and you should too.

#8 parks in the no parking/ fire lane. I called Hanks to let them know their driver was parked in a no parking zone and they just blew it off! I will never use this company and I will let everyone else know not to use them! This country has laws for a reason, more times than I can count people are parked in a fire lane and it makes it difficult and dangerous to cross behind a car because other drivers can not see you entering the road!

I had a bit too much to drink at Dees place and left my phone in the taxi. Called and they said yes they do have it but it will cost $11 plus gas to bring it to my house. I pay 7 dollars to go to walmart. Why should I pay so much. I will never use this taxi again. My mom had used them before they were green. They disrespect me they disrespect my mom. To bad Hank does not own the company anymore. At least he cared!

Not surprised to see all of these horrible reviews. I wish I could give zero stars to this company. Let me start by saying the VERY UNPROFESSIONAL woman who answered the phone the first time I called to schedule a pick up for my patient (I work in healthcare) she sounded high as a kite! I’m a nurse, I can tell when someone is under the influence and this woman was slurring her words to the point where I didn’t even know if she was talking to me or not. Couldn’t understand a word she said! They told me they would be 30 minutes to an hour to pick up my patient. As a nurse... working on a critical care unit, I cannot sit outside with a patient for that long and wait for the taxi and we also cannot allow an 80 year old woman to sit out in a parking lot by herself. I assumed the driver would have some decency to call when they arrived. HOWEVER, I got a phone call by a woman SCREAMING... and I mean SCREAMING at me that her driver has been waiting for 30 minutes. I apologized right away and said I would bring the patient right down and that I was under the assumption that the drivers call when they arrive. She screamed once again at me and I also heard a man in the background laughing sarcastically as he said “oh that’s real nice, what a waste of my drivers time.” The woman then proceeded to scream “BRING HER DOWNSTAIRS NOW!” And then hung up on me. I grabbed my patient quickly and took her outside in a wheelchair and did not see a taxi. Called them back and she laughed and told me that she sent the taxi driver away and that she would call another driver back but it would be another hour wait. Again, I don’t have time to wait with a patient for an hour when I work on a critical care floor. I called my charge nurse from outside asking what I should do and she called the taxi service, the pleasant woman screamed at her as well. So my charge nurse called our house supervisor and he then called this woman. I’m assuming it didn’t go over very well either since there was a broadcast sent out to our entire hospital notifying us all that we are not to use Hanks Taxi Service for any of our patients transportation services going forward. That’s a lot of service you just lost.... over 400 beds in our facility and we tend to use your taxis quite a bit. Good luck 👍🏼 Maybe teach some professionalism to your employees and try doing some drug testing! Toodaloo!

I used this service to get a taxi ride to a friends after being discharged from the hospital. The person I had was very friendly and professional and his car was very clean. I didn’t feel uncomfortable at all it was all just very laid-back. I’m over all happy and will use them again if needed.

My 76 year old mother has used Hanks Transportation for quite some time. She loves all of the drivers and has not had ANY issues with any of the drivers. That being said, she was taken to the eye-doctor yesterday by one driver and told them she would call when she was ready. She was told by a young lady it would be an hour and a half. She waited the hour and a half, no one showed. The nurse at her doctor office then called for my mother and was told it would be another 2 hours. The young lady answering the phone was rude and extremely unprofessional. My mother said she would call back to speak with Hank and was told by the young lady she wouldnt let my mother speak to Hank even if she did call. My mother was taken home by the husband of one of the nurses at the eye-doctor.This is unacceptable. I see other reviews here stating customer service is horrid and yet nothing is done about whomever is taking the calls. My mother loves the drivers, she feels safe with all of them, and does not want to use another service but now does not feel positive about relying on the service knowing the wait could be however long the person answering the phone states it is.Edited: changed a word safe to positive about.

Not too bad. Usually friendly drivers and there early or at least on time

Horrible company. Worst service ever.. Majority of them look like crack heads also i have never met the most crapy ppl ever Thanks Hanks

Very rude over the phone at night. Threatened to come to my house. After refused to pick up cause charge was 3 dollars over 20. Told him didn’t have the extra 3 but promised a big tip at drop off cause need to be go to gas station. They loss, been using for years and this has been probably the 14th time I’ve had a problem with them. Always give them a benefit of doubt. Seems like they don’t like to make money at night.

Good cab service a little pricey but there when you need them

Not only do I work for Hanks, but I was also using them for quite some time before getting a job here. and even before becoming an employee, they have always been kind, courteous and reliable. 5/5- highly recommend.

Every time I have called this service I have been told that it would be 45mins to two hours for a car to be available.no thank you

Very poor customer service and no social networking skills whatsoever complete joke for customer services period.....horrible business skills period!!!

Place is a joke..ive worked there before ..i know..but when i called upon them to get ride it was 30 minute wait cost 14$ to go 4.8 miles which i gladly paid 20$ then i call and they tell me No Round Trips to check my mailbox at 6:30 pm on a wednesday..lol..Not Drivers Fault...

I called left a message for a ride never got a call back

Wait time isnt that long and the drivers are very polite and friendly

ZERO stars. Hanks has the absolute worst customer service I have ever personally dealt with in my life and I wasnt even the one needing the service. I work for a medical facility that uses them for help taking patients home. Me among MANY MANY other staff members have had something to bad to say after the shortest of interactions with this company. I have been yelled at and i repeat YELLED at and hung up on while trying to get a weak patient downstairs. They will not call when they are close, they instead want you to bring a patient down as soon as they call and wait with said patient for up to 30 minutes until they arrive . This staff has tons of sick patients to care for and cannot be downstairs waiting on a taxi to arrive just so they dont have to call us when they are close. The man in the dispatch office is the worst and has some serious anger issues that need to be resolved. The worst part is instead of apologizing for this behavior that myself and clearly everyone else has experienced, someone is just giving excuse after excuse, EVERYONE is telling you this man is appalling! Maybe hes the owner... yikes . I dont know how this place is still in business.

Fast service late at night

Hanks is reliable and never have to wait longer than 15 minute s before pick up

The dispatcher there is incredibly rude and is quick to hang up on you for something as small as giving them information before being asked for it. If that werent enough the wait times are often up to an hour. If they are delayed further by shift changes you are not notified. I was late to work because of them twice. I will never use them again nor recommend them to anyone, ever.

I was happy with the service but was very surprised and disappointed that the driver was not wearing a mask.

Does anybody know the correct name who actually owns the service?

My mom and i called for a ride and they never showed so we took a bus. Later on i had to get a ride and called again hoping to have better luck they asked how we got home the first time and i said the bus. They hung up. I called back and said i guess we got disconected. The guys exact words were yeah we got disconected and we are about to do it again then he laughed at me and hung up again. Very disrespectful and not reliable.

Dangerous, not only to the people in their car but also the others they try and wreck while flying through a crash scene at high speed. A drunken teenager would be a safer ride.

Truly the best-dont get the bad rap w/these reviews.Dan and Ann in New Port Richey love you and service you provide,Hank! God bless you.

I called hanks transportation to request a ride from Brooksville to Winter Garden for my girlfriend. Dispatch was very polite and the price was fair. Dispatch called back to make sure driver arrived. Driver was polite and delivered my precious cargo safely. Thanks Hank. Will recommend to others.

Let me just begin by saying that the male dispatcher is beyond rude...I waited outside over an hour for a taxi and no one showed up. When I called back to question about the whereabouts of driver the dispatcher LIED and said that the cab already been there. When I said Ive been outside waiting an hour and saw no taxi he then replied YEAH, AND IM NOT ABOUT TO ARGUE WITH YOU AND HUNG UP IN MY FACE. Hanks just lost a loyal customer. Wish I could give no stars.

Waited almost 2 hours when was give a time of 45 mins every time I called they said 10ims aways not good service could of walked been with alot more free time

Hung up on my husband and yelled at him prior for scheduling a ride for me in the morning. The man dispatching wouldnt even let him talk. Yall need to step it up when we have other options

The man who I talked to was rude and hung up on me. Terrible customer service!

The amount of bad reviews doesnt surprise me one bit. I waited outside in the heat for 45 mins after they were twenty minutes later than they said theyd be, a male voice was heard in the background saying the cab already came and you werent there goodbye very rudely and hung up. Idk where they went but it wasnt where I was. Either way, the error wasnt mine and that was uncalled for! Of the hundreds of people that go through where i live, I will make sure none ever call this serviceSucks that Uber wins again because this small business has such poor customer service!

The Day driver we asked to file A complaint he never returned our call he drove way above the speed limit and put myself and my wife at risk .... And he actually farted in the car. And he will take the longest way get your GPS out.Their saving Grace is their night Driver he is A great guy and and very professional we wait until after 5 to use Hanks .

On time and reasonably priced. The dispatcher and driver were both polite and professional. The vehicle was also clean and rode smooth. For the 1 star givers, dont smoke meth and then wait for a taxi, your concept of time is altered like your brain chemistry.

Rude, rude, rude!!!!!!! If I could give 0 stars I would. Called to get a price check on a cab fare for later on (which I specified) bc I was driving at the time and couldn’t look up the mileage. I was told by some rude man that he couldn’t even look it up and give me a price, and then tells me if I’m driving then I don’t need a cab and hangs up on me! I’d rather walk the 10 miles than ever call this company to pick me up. Totally unprofessional!

Have been using them for around 4 years, but on occasion their punctuality is horrible and today is the last straw. Not only did they never show, but hung up on my wife as well, after she called for the 3rd time trying to get picked up after grocery shopping.

Tells you to wait 30 to 45 mins and gets mad if they show up in 10 mins and you’re not outside waiting. Very Rude and unprofessional. Guys thinks he can yell at you. Wouldn’t recommend to transport wild animals

I just tried getting a taxi after ive payed at the house 5 times before fo a 15 dollar ride and i gave 20 now i cant get a taxi cause they wont let me pay at my house again with my card

Every time Ive called for a ride people are polite nice but no body gives me a estimate of how long it might take for it to get to me Ive waited 2 hours each time I called I wouldnt mind just a heads up to how long it might take would he nice

Theyre very terrible it always takes an hour for them to get to you even if the driver is sitting at the store up the street Ive seen this firsthand the dispatcher at night is very very rude hangs up used profanity towards my wife for no apparent reason I have called them to get a ride more than once and had to call back 2 hours later only to be told that they forgot just a very terrible service all around

Good service

Sucks since Hank sold it

Great cab company

Extremely rude an unprofessional. I spend $56 with them weekly and Im not doing it again. They should be ashamed of themselves the way they interact with loyal customers. The young lady who does the dispatch at times is the only professional there. Get rid of your looser staff Hank. I dont know you personally but Im sure you dont want to be represented this way.

I have been a pretty loyal customer to Hanks, for years, and tonight I had a very foul encounter with dispatch. I will be calling first thing in the morning to talk with management. I know they know me as the girl who works at VILLAGE PIZZA.

I have never had a problem with Hanks and the drivers are always awesome, but today I had to wait on a check so I called to cancel the cab and was hung up by a woman in dispatch and then when I called back after the check came, was questioned about cancelling the earlier call. I was telling her when I would need the cab when she hung up on me. I dont need to explain anything. Just do your job. 💯💯

I did not use this service but one of there drivers flew out of a side road without stopping onto Mariner Boulevard right in front of me almost causing an accident. When I called to report the driver, the man answering the phone was rude and defensive of his driver and told me I was lying. I will never use their service!!I have a picture of the car!! It was car number 2. The white Chevy Impala. I will now be reporting this incident to the police!!

My first time using this company. It was a great experience. On time. Very low fair prices. Great company. Will definitely use them again.

Great service

I spoke with the guy on the phone. He was VERY rude and abrupt. He asked where I was, where I was going and that was IT. No pricing, no ETA, nothing. He didnt say okay, Ill send someone now or anything, he just said Goodbye. Confused, I called again and asked if he was going to send someone and he said Didnt I say goodbye? Are you kidding me? Am I supposed to be a mind reader? With his attitude I could have taken his Goodbye as a Im not coming I understand that may be all the information YOU need but how about taking another minute out of your damn day to give the person PAYING FOR YOUR SERVICES the information that they need? Or is that asking too much. LMAO.Would be nice if you actually talked to people in a respectful and kind manner. I work in customer service and I wasnt even calling this place for me, it was for ANOTHER PERSON. This is just unacceptable to me. I would never treat anyone like that at my job. USE UBER OR LYFT, AND ACTUALLY GET QUALITY SERVICE WORTH MONEY!!!!!!!!

I have been using hanks service for over 10 years and all of the drivers Ive been in contact or very nice and courteous. However the dispatcher is a nasty little man. I talked to him after waiting for an hour at the end of my driveway and he told me a driver had sat in my driveway for 10 minutes blowing his horn. I was sitting in my driveway all that time so how did I miss him. Anyway he told me to call a different service and I said that it wasnt convenient for me. So he said I was getting nasty with him. Anyway I just tried to keep my mouth shut. And he sent another taxi later.

After several attempts of locating a cab service in Brooksville God answered my prayers. They answered and were very nice. If the car and driver are as nice as the gentleman on the phone then yet another blessing from my Lord. Thank you.

Called and asked if there were any cabs available, because I was in a hurry. I was told Were a cab company, yes. Before I could respond he hung up. Nice way to run a company dirtbag.

$2.00 a mile, why was I charged $6?George was helpful and considerate.The dispatcher could TRY to sound friendly.

This morning/afternoon on July 19th a very polite, outgoing gentleman picked me up to take me to the Walmart on 19. Asking how my day was, having the utmost respect, and also going out of his way to help me put all my groceries in the cab, not just throw the groceries in and lets go, it was do u have any eggs, anything that needs to be put in first. Basically, this gentleman was the man you need to have EVERYDAY. I have used you guys so many times, so many drivers just sit in their car, as I am loading all my groceries. This gentleman didnt hesitate. It was in his character. I would highly recommend him. He is one of the rare gentleman that loathes, breathes and takes pride in his job. Thank you so much again for making my day great with your AMAZING service. Hank, this man needs to run your business. He is the only one that shows respect. Shows compassion, and shows that asking how someones day was, helping them with their groceries, makes all the difference in someones day!

Why are all the owners of these cab companies so defensive even calling people liars,very unprofessional.Customers are entitled to their opinions,they are what keep you in business. People read these yes but they usually form their own opinion,like I just did.Im sure all the negative responses are not completely true but some are.My friend owns a business and answers back positively even with the negative reviews,you can kill more flies with honey than vinegar.

Called 2 hours in advance and told the dispatcher I was at a certain place about 4 times. I called 5 minutes after they were supposed to show up and they told me they wont go there 😃 was really relying on that cab and they screwed me and wouldnt honor it . Again I confirmed 4 times before the call ended. Good job Hanks! NOT. I dont want to stop talking smack but I have to do laundary. Not rude people but jumble brained for sure!

Very nice service. SUPER happy, on time! and price was much better than uber!!!

Riding my bumper as we were going through a school zone. Then preceeded to speed after getting around me. Not very safe.

They are never polite every time you call you get someone who is extremely rude. In addition they are never on time. Poor service all around.

All other taxi co. had us on hold up to 25 minutes. Hanks picked right up and was very pleasant. Highly recommended

# 1 in Hernando county & Hopefully soon in Pasco County. The new weekend night dispatcher is great and very nice on the phone.

They are never on time and the little girl who picks up the phone is rude as can be .. I cancelled and she got mad and hung up on me

If u dont care when they show or when u get to ur destination this is the cab u want!!!!Called to get a ride to walgreens at 1112 needed med. For sick son!!! operator told me its closed explained open till 1200 said he send someone rt away its now 1159 called back to office to tell him no one showed up yet and u knew i was trying get to walgreens before closed!! He said should have been there already. This is the second time someone was supposed to pick me up in certain time and never showed and both times they say driver should have been there. And both times operator was like sry bout ur luck and hang up!!!

They think just because they are a cab company they can park where they want. Parked right in front of the grocery store blocking traffic. Driver had no idea because he was nose down in his phone. Can you say Uber or Lyft.

Cheap transportation and its reliable

Dude who answers the phone is horrible at customer service and rude as hell. I was walking home from another house which was an hour walk overall. 10 mins in I decided to call a cab cause it was too cold. I was on a street corner. He asked if I have an address. I said no and before I finished my sentence to find the nearest house to use for an address. He hung up on me.UPDATE : to whoever responded to this. I get you need a physical address, point is I was gonna get one for him as their was a house 15 feet from me. He never gave me the chance, he hung up instantly before I responded and 2. No I was not arguementive with him, our convo barely lasted 2 mins cause he hung up on me. There was no arguement at all on either end. Dont get me wrong. I love your drivers, all have been very good to me but your call center sucked.

Absolutely the rudest owner of a business.If I treated the people the way this company does I would be out of business and ashamed of myself.Perhaps learning customer service might improve your ratings and at the same time make you a better man!

Terrible service each time called an hour before work and at times had to walk to work because no one would show up, or they would show up 2-3 hours later

My drivers always the same and hes always friendly.

I have been using this company for months and have never had a problem until tonight. I called around 6 for a pickup at 10:40. I get out of work at 10:30 and sit on the corner waiting like I do every night I work. It gets to 10:50 and they still havent come. Im not truly angry about the wait because things happen, I understand that. What makes me angry is that when I got in the car, he asks me how I am and I say Fine considering Ive been sitting here waiting for you for 10 minutes. In reality it was 20 but I am used to the other 10 and expected it, even though they are usually there before or just after I get out. But they were understaffed tonight so, again, things happen. I admit it came out a bit snotty. Which I later apologized for. The driver says Well ten minutes really isnt that long. True enough, it isnt very long. My problem is, how exactly is that an appropriate response to a paying customer? The three times Ive had them get there two past 10:40 I got a slew of apologies when I asked for none. If most people were to say that to a customer at their place of work they would either be written up or fired. I called to make this known. I asked who to talk to with a complaint. He said himself. I told him it was nothing major but something I thought needed to be addressed. He said he couldnt have it taken care of. Without even telling the dispatcher my problem, he goes on about how he had only two drivers that night. I repeatedly try to stop him to say thats not. what my problem is. He continues to say he had to get someone at another location before me. Again, I had no problem with the wait. When he finally let me talk, I said the wait wasnt my problem. He said Mhm, and? I finally just said forget it, just forget it. I have never said a single problem until now. I use this service often but after this I dont know if I will for much longer.

Dependable fast service excellent rate

I would give them. 0 stars if I could.rude dispatch .one driver blew a stop sign and was speeding.call to let them know they were rude said they didnt even have a car. That make and model.wouldnt even give me his name .dont call them for a ride.and dont go to consumer car car.thats where they get there cars fixed

Great guy, prompt friendly service and excellent rates. Thanks for the ride Hank I appreciate it (y)

I will never use this mode of transportation service ever again. There was a feculent odor in the seat of the car.

Ive been using this service off and on for several years away prompt, courteous and inexpensive. Thanks Hanks!!

Called to find a quote, the operator was rude. Back to lyft for me :) Ciao Bella!

Use hanks 5/6 times a week the rude dispacher likes to play god with your ride and how long it takes to get a taxi even though your paying top dollar made me late for work and then i called him back he said all well not my problem tells me 20mins,,,,45mins i get a ride from a freind and they show up 55mins later and now they refuse to give me a ride anywhere WOW LOOSERS HOPE YOUR BUISNESS GOES BYE BYE REAL SOON

The guy is awesome. They are very cheap and amazing service.

Called for a cab waited 30 min told me 20 then basically told me to cancell super rude!!!called uber here in 5 min. Wasted my time with hanks

Worst customer service ever

Always on time......great prices.

The dispatcher was very rude and not nice at all I sent u a message on Facebook hank I’m sorry but we use your service the taxi drivers are amazing but the dispatcher is just very rude

Very nice people, very respectfull, allways on time, A+++ service.

Was having car trouble to had to use hanks for a week. Very polite, professional & always on time.

Poor phone service. Answered with an attitude and lied saying address was not real when it was. Would not recommend at all.

The cab waiting is not acceptable only one ride from them takes nearly 2 hours just to pick me up, I can’t stand for these inaccurate timing

I have just canceled my taxi after waiting for 1 hour and still a no show. I called after 30 mins and was told they be there soon after another 30 Mins that was enough I don’t feel it should take over 1 hour to get a ride for 4 miles. I’ve used them in the past but never again

Meghan was very nice

Called hanks over hour ago girl put too many numbers in for my address... needed go to bank by 6 ... how horrible to do this to someone ... snotty lady, go fishing instead... you tell them 2 x address !!! So keep checking they don’t care, calling ... I’m sorry wasn’t good enough!!!!

Great

Dispatch sucks rude as ever! Waiting 2 hours when the 20 to 25 minutes Im late for work!!!!

The dispatch was very rude to me tonight hung up on me the phone when i call back waited on a cab 2 hrs no show call in 4 different times verry bad service tonight dispatch should be fired verry disrespectful to me should not have job

The worse service in Hernando, rude both the woman and the men that answered the phone I can’t believe what she told me on the phone and never recommend this service .NEVER again even if they are the only company I never use that again . Costume service ZERO

On time wonderful drivers

Just calling to set up for a cab the man was very rude and yelled at me. My first time using a taxi service and my last with them

The guy on the phone was so disrespectful and hung up in my face ZERO STARS

Very rude people i wouldnt recommend

On time and driver very friendly