I was trying to examine what I wanted to do with my broken phone but ended up hanging up on me halfway through my sentence

July 24 to now Im still disappointed, Ive wasted over 11 hours driving back and forth, wish I never bought the service plan

It has great service and very respectful assisting customers

Employee doesn’t do their job.

Good service !

Geek Squad protection plans truly stand true to their word. If youre purchasing a higher dollar item and they offer you this insurance option, pay for it. I purchased a rather expensive laptop and later damaged it physically over a year later. I priced the parts myself and they were half the value of the initial purchase. I then got an email from Best Buy, randomly reminding me of my plan I had purchased (I had totally forgotten). The repair with Geek Squad was completed within a week. The drop-off process was quick and simple. The staff was instructional, pleasant, and worked with diligence. Once dropped off, I was updated via email quite often throughout the week. After a weeks time, I received an automated voicemail and email notification stating the item was finished and available for pick-up at my local store. I hopped online, scheduled an appointment as instructed, and was able to pick-up my repaired laptop within the hour. I thought this investment was a total loss and now have a fully functioning laptop (with repairs BEYOND what I had broken, they replaced my keyboard with a new one also). I generally never purchase the warranty plans at stores but I am grateful I did this go around and that BestBuy/GeekSquad not only held up their end to the deal, they did it efficiently. I will most certainly be back to purchase more items and will continue to purchase the Geek Squad protection plan on any higher valued items as I am certain its a worthy investment. THANK YOU ALL FOR DOING A GREAT JOB!

Fix phones very good with it very good timely they know what they are doing

Exactly what I asked for were nice friendly

Service and repairs are GREAT !!!!

Good price