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Honest-1 Auto Care
660 N La Fox St, South Elgin, IL 60177, United States
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Honest-1 Auto Care

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Be
Review №1

The window regulator on my VW Beetle went out leaving my passenger window in the down position. I called the dealership only to be told the part was discontinued and that if I could find it on my own and bring it to them theyd replace it. I called Honest-1 and Ramon spent the better part of 2 days working to track down the part for me. He went the extra mile and the team there had my window fixed in less time than I thought it would take. I will absolutely be back for future service needs and will refer anyone whos looking for a repair shop. Thank you again Ramon & team for your hard work.

S
Review №2

I take my vehicles here for oil changes. I love they perform a vehicle inspection. It is included at no extra cost. This has brought to my attention issues on my vehicle before they get out of hand. Ramon has been great to communicate with and had arranged for shuttle service when needed. They have a child friendly area I take my kids if needed. They are professional and treat me as a valued customer.

Ka
Review №3

Very friendly and helpful customer service. Quickly got back to me about scheduling an appointment, explained the process, and reviewed inspection report with me. Fast service and no hassle.

mi
Review №4

They operate just like the Dealer would. They just treat you nicer and don’t try to sell you a new car. I have an extended warranty from PMC. They do warranty work. Warranty work can be tricky. It has to look a certain way on paper or your claim will get denied. Honest 1 lives up to their name. I will definitely go back in the future. Nice people and always upfront.

Am
Review №5

It is in the name, they are honest to their core. As a female I am always nervous going to an auto repair shop. Thanks to Dan, Ramon, Justin and the other technicians and staff I had my 30 point inspection conducted and emailed to me. I was called and told what was going on every step of the way. Their pricing is fair for the service they provide and the built in warranty on their parts and service.Go here if you want work done with no upselling or tricks. Also the waiting room and bathrooms are very nice and clean. They provide beverages and snacks to those that wait. It’s an amazing business and I hope to see more open near me soon.

Ki
Review №6

Courteous, professional and friendly. Oil change with thorough inspection of tires, belts, brakes, coolant and electrical. All fluids are topped off if needed. The waiting area is comfortable and the rest room is very clean and tidy. All inspections are sent to your phone for review so if your not mechanical you can check and show it to your husband, wife or friend for assurance. They seem very honest. This was my first visit for an oil change. I will return for future oil changes or if there is something I cant handle. Also be sure to go to their website and check for coupons!

An
Review №7

They were really professional. They also provided a great service at a great price. And their maintenance suggestion and repair quotes are very easy to navigate. I would definitely recommend them for maintenance and possible repairs

My
Review №8

Good customer service. Phone app is well done. You will receive pictures of the concerns on your vehicle. Elect services

Yu
Review №9

Got my coolant changed they did a really good job

Da
Review №10

Top notch service. They are truly honest. I will go there again and again.

Le
Review №11

I was in need of urgent brake services on my truck, and with no other vehicle available to me, needed my truck the following day for work. Honest 1 Auto Services not only did a fantastic job repairing the brakes, but went out of their way to finish the job by the following morning. I cant explain how important that was to me. Thank you very much Honest 1.Leonard Bell

Da
Review №12

Called for an estimate for a belt replacement. They called me back with a price. They said they wouldnt be able to get me in that day. 20 minutes later, they called me back to say someone was actually going to be freed up.They managed to get me in and repaired that day. They have a shuttle to take you home. Excellent experience. I will be returning.

Sh
Review №13

Very friendly and knowledgeable service. I absolutely loved how I was able to receive images of what my car needs fixing.

la
Review №14

Always professional and helpful. Honest and trustworthy. And the shuttle service is super helpful.

Da
Review №15

Reached out to Honest-1 to do a vehicle inspection for a car I am looking to buy. The Service Consultant I worked with was super helpful and they provided a very detailed report of the vehicles condition. Would highly recommend. Plus they left a Thank You bag of cookies in the car.

Ci
Review №16

The best mechanics in the world!!!! 💜💜 Bob is the greatest. I cannot say enough about how awesome they are. I had a brake issue in front of their garage went in, it was the best decision I ever made. They truly are Honest. They helped get me home, fixed my car fast, did a great job and the price was fair. I was so upset, Bob was so nice he calmed me down and went above and beyond. They sent me pictures of the issues kept me informed as to what was needed and what they were doing. I cant say enough about Bob and Honest-1 Auto Care but I can tell you they are my new auto mechanics!!!! If you want honest, great work and good prices... go here!

Da
Review №17

Working as a manager in hospitality, to be quite honest (pun not intended) this shop is top notch. The care they demonstrate, willingness to help, explainations provided. For me at least, has them at a higher level. Ive been here a few times, and each time the communication is great, the service desk is enjoyable to talk to, and for a shop, its clean. The pricing on most services are on par and worth it. The sense of genuine care and completing jobs is assurance enough for me to trust them as my go-to.

La
Review №18

Im so glad I found this place and read the reviews. They made it a pleasurable experience with their shuttle service and were able to put me in their busy schedule. Ramone is a good man. We will do business again.

al
Review №19

This place always goes above and beyond when it comes to any size repair. Ive been in there for simple oil changes to full on service repairs. Im always treated friendly and courteously. The staff is well knowledgeable and they dont talk to you like a snake oil peddler. Also the point inspection they perform is always welcomed. They will send you a link via text with a full easy to understand report breakdown along with photos. They offer great pricing compared to other places all without sacrificing quality. I recommend this place to everyone I talk to when it comes to auto repairs. If youve been searching for a repair shop you can trust your car with, this is definitely the one.

Ro
Review №20

I recently took my car to Honest-1 Auto Care for some oil leaking. I am going to say that I am very impressed by the way they treat their customer, specially Heather, she was very nice and listened to my concerns. I am also very gratefulthat Yitzhak Perez was the technician that took care of my vehicle. He explained very well what was the problem with the oil leaking and he assured me that he was goint to take care of the issue. He was very patient with me and very respectful. I can tell that he has a lot of experience in this area and he is very professional. He went above and beyond with his service and I am very pleased with the results. I will totally recommend this place to my friends.

Jo
Review №21

Very nice place very clean seems very professional I would continue to use them. The repairs have been spot on

De
Review №22

I had called Monday and scheduled my oil change for Saturday at 11 am. Dropped my car off and by 12:45 I still hadnt heard from them to pick up my car. I called and they tell me my car should be getting brought in next. After it had been there an hour and 45 mins past my appointment time. My car wasnt finished until 1:45. I dont get why they set appointments if theyre just going to take your car whenever they can. Never had this issue with any of my 3 cars ever when I go here. Until this past weekend, I wouldve loved to get a few things done on it had they not taken hours for an oil change.

Ax
Review №23

Recently took my car for Front rotors and brake pads replacement I supplied my own parts. I was was skeptical as I am real picky where I take my car, but I picked up the phone gave them a call. The person I spoke on the phone was nice and was able to get me in within 2 hrs of the call. When I finally went in everyone there is nice they tell you everything you need to know about your car service and also provide updates via email and text. The service done on my car so far so good on the drive home no issues yet whatsoever. Great honest people, friendly and fantastic fair prices. I will definitely return in the future Thank you honest-1.

Ja
Review №24

Large auto repair chains are dishonest. For example, Firestone. Here are the reasons.(1) They always give you laundry list of repairs without giving a priority of fixes needed now.(2) Auto labor hourly rates are expensive. How expensive? These mechanics make more than an engineer working for Apple. Not a big fan of big-tech.(3) Warranty is for a short period.Honest-1 has solved #3 from above. They need to fine-tune #1 and #2. Often times doing a nice clean-up can solve problems, why replace an entire part? Remember, these are hardened metal parts.Having said above, we Chicagoland consumers need to support American owned small businesses. They are an honest bunch.

Li
Review №25

Dan was very helpful to us. We had our daughter’s car towed over. I don’t know much about cars, but Dan had a lot of patience and explained to me everything that was wrong with the car in a language that was easier to understand. Thank you and your team Dan !

Ca
Review №26

Great,Dan advised me about everything, Technician, Justin also did a great job, Im waiting for part to come in later, going to get other services done also, Great job and service!

Re
Review №27

I am very much satisfied with the services. This is the first time I am with Honest-1 and everything was so perfect and punctual. They have provided all the issues in detail (including photo graph) and completed the work on time.

Xe
Review №28

First time there was an oil change and tire rotation.My second time there was for an alignment. Long story short, they dont know how to measure tread. Given the numbers they got, the alignment shouldnt have happened without a tire rotation. My husband has been a mechanic for over 10 years (Graduated from UTI, works on daily drivers and builds race cars). My husband called to get an explanation as to why they did work that could cause transmission problems and their exact words were well she said she wanted the alignment. So we did it. They never even realized the flaw in their work and on top of that the technician said my rear windshield wiper was broken because he didnt know how to turn it on. What?Would not recommend for major work. Oil changes and tire rotations at best.

Mi
Review №29

Extremely courteous, considerate, thorough and professional. First rate all around. Thanks Again 👍

Ge
Review №30

This is, hands down, the BEST automotive shop I have ever done business with. Honest 1 Auto Care is the perfect name. They are very honest and professional. Josh Frantz was my technician, and I must say that he did an exceptional job with my vehicle. I could not be more satisfied.

Mi
Review №31

Professional and trustworthy. Excellent Front of House staff. I will be using Honest-1 for all future automotive needs

Gl
Review №32

They promote and encourage the towing service, making it seem like they are there to help. I needed a towing service so I called and they were very dismissive and did not answer any of my questions. Someone there mentioned they closed in 45 minutes and would not be able to help until the next day.

De
Review №33

I called on a Saturday which is an extremely busy day for vehicle maintenance shops and was able to get the brakes and rotors done on my car in roughly 2 hours. The entire staff was very nice and very friendly. I will definitely be going back to this shop if I ever need maintenance on my vehicles in the future.

Re
Review №34

I gave them four stars only because I just got my car back And I need to put some miles on it before I could say yeah five stars. I brought them my 2014 Honda accord V6 had them perform the 100,000 mile maintenance service which included timing belt spark plugs reseal oil pump right axle seal and oil change coolant flush and also valve adjustment but they are professional understanding and a lot cheaper than the dealer shop is, they have clean shop mechanics are knowledgeable and licensed we’ll see how this repair goes I would like to keep coming back with other cars.

Sc
Review №35

I had a great experience with Honest-1 Auto Care. I like how they send pics of the car and what was to be worked on. They sent updates often and had my car ready when they said it would be. My Town and Country runs better now then when I bought it. I will definitely bring both of my cars here.

Ka
Review №36

Horribly over priced. If you want to get ripped off I go here I guess.

Li
Review №37

Excellent care, reasonable prices, provided transportation to and from I’m new to the area and this will be my “go to” spot for auto issues

To
Review №38

Great facility. Polite and straightforward. Helpful mechanics that take time to explain things. REALLY comfortable waiting area. Nice business.

Al
Review №39

Johnny from Mitsubishi Recommended Honest One to service My Honda. Awesome Job. Ramon has very good input on services.

De
Review №40

I was very impressed with everyone at Honest-1. They explained everything thoroughly and even sent me pics! They are my new go-to auto care company.

Ta
Review №41

They are so professional and helpful people, if you request an inspection they will send you an email with detailed information on it about your car condition (including photos and videos) and the recomendable steps to follow, you will have to review it and then approve it. I highly recommend it

Ja
Review №42

We needed brakes in our 2018 Infiniti. Being a Honest-1 previous customer, I receive offers from them. Right when I needed brakes, I received one of their emails. I clicked on Specials and there happened to be one on brake pads and rotors. It was a bit lower than the other places I called. I figured that when I called Honest-1, the deal would not be available for my car. That wasnt the case! I set an appointment and the car was done earlier than promised - at the price agreed to! Great experience!

Pa
Review №43

Best place to go to in south Elgin

Mi
Review №44

Had an issue with our Honda CR-V making a loud squeaking sound so we took it to Honest 1. Glad we did. Bob the main man there took care of us from start to finish! He explained everything in detail after a full comprehensive diagnostics was done and the work was done fast and ready in no team. Definitely will be going back again!

Pa
Review №45

Great customer service with well qualified auto technicians. They know what they are doing.

Ce
Review №46

I Walked in there knowing it was my Brake Master Cylinder which I did mention to them, the guy never mentioned they charge 65$ To take a look at the car, I walked outta there paying 65$ & Didn’t get nothing fixed cause they were overcharging

Ma
Review №47

Professional service in a short time.

Ta
Review №48

TEN PLUS STARS....Family owned business..HIGHLY RECOMMEND this place to all. We have been loyal customers on our 2003 H2 Hummer every since we received their coupons in the mail for an oil change a few years ago. We were impressed when they offered me a free ride by the owners brother. From the clean waiting room which offers a play area for kids, tv, snacks and coffee and soda all for free. They are very Friendly, Honest, Professional. They offer coupons online and we took advantage of it for a front-end alignment, and an coupon for receiving from $20 off to $100 off depending on how much the service is. On our last visit we have seen an older professional Woman that was there before and she also had nothing but positive experience from this business. I hope you open a place up in Wisconsin where we are moving. Thank you again for offering such a family friendly experience. TEN STARS to all your mechanics that worked on our Hummer A special Thank you to Ramon. To the mechanic that repaired my front end alignment and tire rotation it was very thoughtful for you to leave a small package of cookies with a thank you card from Honest-1 Auto...Nice touch...Thank You again. Tammy

Ma
Review №49

This place is awesome. Woke up to a flat tire and they patched it for like $20 and had me on my way to work in like 30 minutes. They took care of me and made it quick and easy. The building itself is also really nice and the waiting room is very comfy.

Ke
Review №50

Id like to share my positive experience. Came into Honest-1 with a car that was new to me. I asked for an oil change and had a 30 point inspection suggested. Joes crew handled the situation with utmost care. I received an awesome digital inspection that included pictures from angles that I could never see on my own. I even received a video which provided evidence of a part that needed replacement due to age. I was happy to discuss the important items and sort them right away, and the day 2 items which could be scheduled for a later date. Mainly I was able to get the service I needed, a heads-up on a couple of items that needed attention and the transparency and honesty that I was hoping for. I would give an A+ to the staff and the mechanics. Theyve been empowered with the newest (technically advanced) tools to make the experience awesome. Thank you for a job well done!

Ri
Review №51

Excellent service and prices. Unbeatable guarantee.

Bi
Review №52

I needed a new battery, Bob helped me, he was very nice. they also provided a ride to and from the building. It was very professional and quick!

ce
Review №53

Place is very professional in the way they deal with the service of your car and the care of the customer! Was updated almost daily as to the status of my car! 89 Chevy so they didn’t feel comfortable doing all that was wrong with the car but fixed what they could and was honest enough to say hey we don’t get into this part of the car and returned it without making me throw money at things that their guessing on! All and all a good experience and I will be back! Most honest mechanics in awhile that I’ve come across

Gr
Review №54

Our vehicle broke a CV axle one night while in South Elgin. Our roadside assistance coverage only allows us to have the vehicle towed to a nearby auto shop. We decided to choose Honest-1 Auto Care, and were extremely happy that we did. We were very impressed with the thorough inspection report and service we received. Ramon and Bob were great and very helpful in explaining what was wrong with the vehicle, what need to be fixed, and based on the inspection what other potential issues may occur in due time. We dont really live in the area, but I will definitely consider them again for our next unfortunate repair, and I highly recommend Honest-1 in South Elgin.

Jo
Review №55

Had an oil change and tire rotation upon entering facility I was shocked how remodeled the interior of building was. Looks very nice and clean. Job was done in a timely manner and the 30 point check up on vehicle was great. One question tho, do you match pricing from other shops?

ta
Review №56

Second repair at Honest 1. It’s a clean shop staffed by knowledgeable, engaging people. More importantly, they do good work at a fair price and never push for additional services.

Jo
Review №57

After leaving poor review, store manager called to discuss the issue and to see how to make it right, that shows they do care.

Br
Review №58

I totally love this staff here!Jim went out of his way to make sure I had a ride after dropping off my vehicle and after multiple issues with my vehicle he also made sure that I had a vehicle to use.Dave at the front was very helpful and friendly.Josh is an excellent technician who is up-front and honest and really knows his vehicles and I trust his judgement. He made sure that I wouldn’t breakdown again.Ramon is an excellent owner who understands the business and allowed me several days of occupying his lifts while we sorted out my vehicles issues. Very generous, understanding and reasonable!!Thank you H1 (Honest 1) I am very grateful I was able to utilize your shop and I HIGHLY RECOMMEND your service!!!!*****5 Stars****

Ki
Review №59

Quick service, fair prices, friendly staff.

Mi
Review №60

Have a beat up pickup truck I bought to use to haul furniture and stuff around. Had a weird noise, was told by several friends honest one was the place to go. I have worked in several industries that over the last 15 years makes me not trust anyone. Ramon and his crew were very professional and completely honest about the whole thing. I was expecting to be told things like, if you dont change the air filter the truck will explode. Instead I got an honest answer, and the greatest deal ever. I recommend anyone, especially those who arent the most mechanically informed bring your vehicle here. They hold true to their business name. As long as I live in the neighborhood, they will have my business.

Ni
Review №61

There prices are reasonable, theyre always flexible to get my car in, and there extremely friendly and professional.

To
Review №62

We were very happy with Ramon and the rest of the staffs work on our older car. They were able to figure out a problem that other shops we have brought the car to have not figured out. They did the work timely and even though an unforeseen issue came up that needed to be fixed, they did it and were able to keep the price reasonable. We will be taking our cars to them in the future!

Ka
Review №63

Ramon is great! A1 customers service.We had some set backs he let me know ahead of time we probably will.I’ll admit I started to lose it but he rest assured he would fix it and he did.Right now we went for a drive I heard nothing then I dropped him off did some more driving by myself over some bumps etc still nothing.I’m happy big money spent hope it’s worth it.Tonight will be the test!Thanks again always great with accommodations pick ups drop offs etc!Thanks guys but hopefully don’t see ya soon 😁

Da
Review №64

Very informative, excellent explanation of problem and extremely professional!! Super quick and reasonable prices!! They went above and beyond inspecting everything on my car to ease my mind about my daughters upcoming road trip!! Thank you guys!!

Er
Review №65

I had stopped by to get an oil change on my car and I was impressed! Their prices are great on oil changes and they even gave me a ride back home! They sent me a detailed report on my vehicle on what needs to be done asap and things to keep on the look out. I highly recommend H-1 and will definitely be coming back! Thank you, H-1!

Le
Review №66

The staff here is very friendly and give a good explanation of the repairs needed. I have been here several times and will continue to bring my vehicle here. Repairs are done in a timely manner which is super important to me. The last time I was there my Service Advisor was Dan Mulcare, but Ramon is also excellent, Ive had them both. They are great, very friendly and knowledgeable about my car. I will continue to bring my car here for my service needs. Great place for car repairs! You wont go wrong bringing your car here, I guarantee it.

Da
Review №67

This place is awesome. Woke up to a flat tire and they patched it for like $20 and had me on my way to work in like 30 minutes. They took care of me and made it quick and easy. The building itself is also really nice and the waiting room is very comfy.

Je
Review №68

Customer service was excellent. My oil change and car checkup were thorough.

Ni
Review №69

Honest 1 is a top notch auto service shop. Jim and Devin were very professional and knowledgeable. They sent email and text notifications with pictures and explanations on the 30 pt inspection. Communication is key when having work done on anything. They recommended other necessary work to maintain my vehicle. I had rear brake pads installed as well as a routine oil change. Thank for everything!! I will be using you going forward!!

Sa
Review №70

This place is a refreshing change to the auto care community.My car left me stranded on my way to work. I figured I would give these guys a call out of convenience. I thought I would be spending an arm and a leg going to an auto shop. (I usually work with an outside mechanic) to my surprise, Ramon did everything in his power to help me. My car was parked in a parking lot and I had my keys. They came to my job picked up my keys, towed the car for me, I received text message updates throughout the day on the status of my car and had it done by the end of my work day at a better price then my outside mechanic would have charged me!!!Roman, thank you for helping me in my time of need!!You have definitely earned another customer and then some as my co-workers watched my experience with you guys and were impressed. They even took pictures of the business card Jim left.Thank you for this wonderful experience...

Ta
Review №71

Had them change oil pressure switch and they did great. Was accommodating on the price and did excellent work! Definitely trust worthy people doing amazing work.

Ch
Review №72

This is the first time being here and I found them just by googling. I was shocked when they offered to drive me home and then they came and picked me up when the car was done. Who does that nowadays? The shop and waiting room was really nice and the people extremely nice!!! My hats off to this company for an outstanding job! Other shops should take note on how to run a shop cause apparently they just set the bar really high.

Ch
Review №73

Had a professional and honest experience with them. Communication was immediate upon any questions we had. Fair prices for work needing to be done. Appreciated the extra attention we needed and able to reach common ground. Helped us prioritize our repairs. We will be returning soon with our other car :)

Al
Review №74

Wonderful service and helpful staff. They go above and beyond in their services. I appreciate that the mechanics explained what was wrong with my vehicle and that they answered all my questions without being condescending or rude. The pricing was fair and I am so happy I found them. Their wait room for clients is clean and comfortable and includes a kids play area. I was helped by Johnny who was awesome, but really everyone on the staff is great. 10/10 would recommend and will be using them again.

Me
Review №75

Great place to get an oil change! Wonderful people and a great waiting room. Car always returned in excellent manner.

Cr
Review №76

What I really like about Honest 1. is that they will not allow your car to leave the shop unfinished. They stand by their work .

Ke
Review №77

Would highly recommend this automotive shop! Our family was scammed and duped by an automotive shop in Elgin, and this shop helped us figure out what they did wrong and helped fix it for cheap. Extremely professional, kind, and punctual. They send pictures of what they find wrong with your car and explain what needs to be fixed.Will be coming back for all our car needs! Thank you, Honest-1.

An
Review №78

I began to take two vehicles to Honest -1 Auto in October, 2018. As the owner of older vehicles it was important to me to get the 30 point inspection with the oil change to identify problems I need to know about and what maintenance items are due or overdue. The nice thing is they video and take pictures as they diagnose problems so you can see what they look like. They identify failed diagnostics and warn about upcoming problems that can wait but need to be addressed eventually. The Store Manager Ramon Morales has been very attentive, helpful in explaining problems and accommodating. He always goes out of his way to “go the extra mile” to retain our patronage. Recently Ramone found a better price on parts, another time a mechanic rechecked our car and programmed it to clear the check engine light after we had picked it up, the check engine light had come on again. Joshua and Johnny and Al have all successfully worked on our vehicles. Once on a Sunday Jim was there doing paperwork even though they were closed he assisted in replacing a windshield wiper blade due to an out of town trip for work on Monday. I recommend Honest-1 and appreciate the professional attitude and attention they are willing to take to retain my business and address my car repair needs. They also provide a nice coffee/tea/snack service and have a nice waiting area. They also have provided a shuttle to drop me off at home while my car was worked on and also have come to get me to pick up my car. They also allow financing if you are approved for Care Credit. Thanks Honest-1, I’ll see you next oil change! Sincerely, Andrea Miller - South Elgin.

sc
Review №79

I have had my 2013 Town and Country worked on twice now, and have been extremely satisfied! Ramon has been great to work with and was able to let me know what was wrong and what needed the most attention. The mechanics took photos of the vehicle to show me what needed to be fixed. Highly recommended.

Av
Review №80

They dont over charge and Id trust them with any of my vehicles. Highly recommended.

Ri
Review №81

Always pleased with the work and their professionalism. A very friendly place.

Ja
Review №82

Honest-1 definitely lives up to there name, i get treated an a professional manner. I leave feeling my car and I are important to them my safety a most cost effective ways of service

Ky
Review №83

My 2015 Chevy Cruze is my pride and joy and the folks here at Honest1 always treat her right. The quality of the work they do is superior, the pricing is competitive, and the staff is super friendly. They always offer you a free ride to/from home while they work on your car. And they have a very nice waiting area in the shop, with leather chairs and free snacks/drinks. Also, their handling of things during the COVID-19 Pandemic has been great. Very pleased with the service I get at this shop, and it’s the reason I come back time and time again. If you’re near South Elgin and need work done on your vehicle, you owe it to yourself to come here.

Pa
Review №84

This business was recommended to me by my family, as they take their cars there for service. I was very happy with the frequent communication about the services they were providing. Everything was completed to my satisfaction and they even stayed open later than usual so I could pick my car up after work. I will continue to take my car there.

Fr
Review №85

I was helped by Bob today and in all of my visits to any place with customer service I’ve not had a customer service experience quite like this one. Bob was extremely friendly, very informative, and he was very honest. Bob made sure I was attended, he made sure I didn’t leave with any questions or concerns. He was on top of his game and it was so natural for him. I will be back, thanks for everything

Ry
Review №86

I got a $22 + tax oil change. Seems pretty reasonable. Went to pick it up and the bill is about $30. Where did this extra $8 come from? Was it all tax? Nope. Fees. The only shop that had balls to charge these hidden fees at checkout. I get its not a lot of money but just the lack of gesture. Maybe have been a little more.. Honest.

Wa
Review №87

Felt heard and not taken advantage of. Mechanics all capable and nice. I didnt mind waiting this place has a living room complete with wifi and big screen tv. THE bathroom WOW never would expect in a shop beautiful; )

Jo
Review №88

Ramon took care of my care like it was his own. The waiting area is super clean and they have coffee, soda, snacks its a fantastic experience. Ramon explained every step of my oil change and Emissions repairs it was worth every cent. Thank you Ramon & Team

Wa
Review №89

Highly recommended. Whole team is very supportive and professional.

m
Review №90

Was very impressed at the attention to detail when I stopped in for an oil change and to get my check engine light looked into. The photos showing me each issue with my vehicle really helped me understand the extent of the problems, as well as their very helpful system showing you what is more urgent and what is likely to be a future issue. Not only was all of the staff very friendly and accommodating offering a ride back to work; but they got the work done under the price qouted. Will definitely be returning and letting anyone whos looking for a mechanic to come here.

Jo
Review №91

Ive Driven by this place dozens of times and never stopped, until recently as i needed my air conditioning serviced as it had a slow leak and it stopped working, so i thought Id try them bout.They filled my car a/c with refrigerant and u-v dye and my a/c worked fine. They kept my car overnight to try and locate the leak and couldnt find it, so They released my car back to me, so i could drive it for a week and return to have the leak rechecked. When i returned after a week, They found two leaks, one in the valve stem on the low pressure suction side and also a compressor seal leak. They fixed it for a fair price imho and the repair has a warranty for 36 Months/36,000miles for a piece of mind. They communicate well with customers using your smart phone with texting and email. When they found my leak, they sent me a text that they found the leak and an email with a pictures of the leaks. My first experience was positive and felt i was treated fairly and honestly and I already referred them to a friend. They have a comfortable waiting room thats more like a lounge with complementary cans of Soda and juice for kids with a kids play area too and snacks too. They have a complinentary shuttle too if you live close by and You can drop off your car and theyll text you when its ready or just call them. They work on trucks and cars. Id recomend that you try them out if youre in need of a car or truck repair Ill likely return if i need their services. Try them out today. they are also wheel chair accessible. I may update in 2021 if my a/c repair holds out or not.

Sh
Review №92

Great experience today. I went in for an oil change and was told when they realized my car required an upgraded filter about the added cost. They also did a free inspection and rotated the tires.

Li
Review №93

My husband recommended me to try your shop for an oil change. Although your prices were comparable to others, the quality of your customer service, and reporting of car quality and issues was great!

Ki
Review №94

They were very friendly and prices were reasonable. The work was completed on time. Love that they have free refreshments and the special snack with thank you that they left in the car is a super nice touch!

Ch
Review №95

Had a great expereience at Honest-1 Auto Care! They were able to service my car right away! Ramone was excellent, he provided detailed reviews on the car and also honored the pricing we had spoke about on the phone! Car was in great condition and im very happy about the brake job! I will return again with my other cars! Im very happy with the team and I personally recommend them!

Mi
Review №96

My car had an oil leak, so I took it in. They detected so much wrong but had great prices and fast service. I got in Saturday, they began and finished repairs Monday. Professional, friendly, and even conversed with my wife. Good shop, great people! Thank you Ramon and team!

Ke
Review №97

Always a person to answer the phone. At 135 per hour I believeJust a little out of my league.

Li
Review №98

Excellent and dependable service every visit. Ramone and Bob were terrific, and they go the extra mile in making sure my repairs were done right at the most affordable cost. Ive never been disppointed. They also do a thorough inspection of your vehicle to show what needs to be done in the future with safety as #1 priority. I highly recommend them for all your vehicle needs. Five stars!

Br
Review №99

Do not take any of your fleet vehicles here. They misdiagnose problems and then start guessing. We have spent thousands on repairs that did not correct the problem that we originally took the vehicles in for. They also overfill fluids when doing changes. This last one cost us a motor replacement due to them filling the oil over 30% of its capacity.

Ke
Review №100

I wanted to leave a review and give feedback regarding my experience with Honest-1 Auto Care. This is the second car that we have had serviced by Joe & Mels team. They were able to set an appointment to review the vehicle, providing us with a user-friendly report containing detailed descriptions as well as photos and a video that highlighted key points in the inspection and provided clarity on some of our concerns.While the car was being serviced I took advantage of their modern & clean waiting area getting some work done using the wi-fi internet connection they provided.I want to thank Honest-1 and this team for the professional work they did on our car. Also, the transparency through the inspection process and honesty in communicating to us the items that needed immediate attention and the service that we could plan and schedule for future visits.

Information
14 Photos
100 Comments
4.6 Rating
  • Address:660 N La Fox St, South Elgin, IL 60177, United States
  • Site:http://honest1southelgin.com/
  • Phone:+1 224-230-4812
Categories
  • Auto repair shop
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–3pm
  • Friday:Closed
  • Saturday:8am–5pm
  • Sunday:8am–5pm
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
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