Went in for service as directed by Ryder Customer Response. Rather than being directed to a place to have the repair done I was just brushed off. It would be nice if the local Ryder shops realized that Ryder Customer Response IS my company Maintenance Department and that their initial direction says if this is not a roadside emergency please contact the nearest Ryder location.

We rented a 16ft box truck for a blueberry farm for the 2021 season. We decline insurance and they still drafted insurance charges from our credit cards without our authorization.We have shown proof of insurance and have complied with every request. They have declined to reimburse us the cost and have refused to cooperate. We have lunch disputes with our credit card company and will be taking this to any extent until we get our money back. I dont recommend anybody renting any vehicle from this Branch. I have worked with all the branches from Grand rapids to Michigan City, including St. Joseph, Benton Harbor, and Holland. We have never had an issue like this before except with the South bend branch. The only reason we went with this branch, was because the online website show them as the only ones that had the truck we needed available when we needed it. We absolutely regret this action and will not be renting from this facility ever again.

They listen to me and fixed the problem with my refer and had me back up and running in less than 20 minutes and did it at closing time. Of shop

Biggest ryder Ive ever seen. Very nice attendant.

Horrible customer service made me wait outside while they let other customers inside the office and I was there first they got waited on first. Service department doesnt know what theyre doing cant find fuel leak on my truck after having it for a week.

Aug2020 construction of Bendix Rd makes it one way. This reduced rating to 4 stars. In and out at same gate. Hard in/out. Swing wide! Exit back to hwy is: Right required,left at 1st light, go about 1 mile to circle,turn LEFT onto Portage(not right towards South Bend downtown)go about 1 mile under interstate to W Cleveland, a frontage road.Either way gets to toll road, prefer left turn, shortest for West bound and has a Pilot Truck Stoo Eastbound is a l3 mile loop onto toll road in city straight roads but saves 1 stop on toll road.Ryder facility is big, easy driving and friendly. Unusual rule is wait on yellow line till attendant waves you in, probably for them to walk out to the control shack from maintenance building safely.

Good trucks. Amazing customer service. Shout outs my girl Danielle!

Madison and Chad M. are awesome to work with. They make everything seamless. Thanks guys!Will ThomasMWSSSouth Bend, IN.

Top notch repair facility of Ryder commercial trucks. They do not rent trucks for local moves anymore ( like uhaul or say Penske) clean safe and uncommonly friendly staff.

Nice newly revamped building. Got my repairs done fairly quickly each time Ive been here.

Of most truck rentals this company has the best quality and minimal wait.

Decent sized yard

Very rude and unhelpful

Trucks are ok. They are Switching to automatic trucks. Maintenance is horrible.

Very Unprofessional experience with Ryder.

Very helpful

Nice people

Ok

Friendly fuel service

Suitable truck rentals