Lucas Gregory was truly top notch! Thank you for helping me pick my new ride! First time “NEW CAR OWNER!” Owned plenty of pre-owned but this is definitely the icing on the cake. Love it! 2021 Kia Forte

Matthew did a great job helping us out with not only locating and test driving the car, he also put up with my pickiness about the car. Matthew was down to earth and helped make the car buying experience a little more fun. So far I am enjoying my 2021 Kia Forte GT. Overall it was a pretty great experience.

Jess Byrd was awesome. Thanks for my new to me ride. Awesome support to any questions or concerns.

Great salesman Stan. Did what he said he would do. Earned our business with hard work. Finance man was great too. We will definitely use them again. And recommend this dealership to all our friends.

Everyone was so helpful and nice.Max Watson went out and beyond his way to get us a great deal & beautiful new car!!

Really liked Jeff Hudson and Matt at the Somerset location. Very helpful and didnt mind the questions my wife and I had. Explained everything well. They were very patient and accommodating. Jeff took me on a tour of the car and without it I would have been lost on a car with so many features!

All of the staff are very courteous and friendly. I have to say that Brandon Wilson and Jessie Byrd have went above and beyond when it comes to making you feel very at ease when purchasing a vehicle. Theyre very knowledgeable about the vehicles. Very professional. They also have stood behind what they promised and followed through with what they said they would do. I would highly recommend Don Franklin KIA Somerset to all of my friends and family.

Travis Weigart was one of the easiest salesmen I have ever dealt with in purchasing a car. The employees are all courteous and polite and I enjoy dealing with them. This is my 3rd KIA Sportage I have purchased there and I’m sure I’ll be back in the future to get another one!Dollie Gibson

I was on vacation down at Lake Cumberland and my oil light came on in my Kia Soul. I stopped in to Don Franklin Kia and they worked me in to look at my car. They discoverd the issue quickly, got it fixed and had my family and I back on the road quickly. The staff were kind and courteous making my family feel like a part of their family. Outstanding service department and staff.

Brian Nichols met us when we pulled in and worked with us on getting us into a new vehicle. Wound up getting a new Forte. Love it. Its an amazing car.

Stanley, MY sales rep is the top salesman, in my opinion, at his profession.Hes very friendly and knowledgeable about all the vehicles.Hes a very hard worker, but stays professional at all times.Very neat appearance and has wonderful people skills.Thanks to him for assisting my friends, Sharlette and Bill in getting their new to them vehicle. Really nice vehicle. It was hard to choose which vehicle to buy since they have a large selection!

Very upbeat. Could of not asked for better customer service.

Very good Service and very quick about it

Great, Wonderful, Fabulous! Our salesman, Max, was very patient with our situation. He understood us like nobody else could, given our circumstances. We are looking forward to picking up our new, fabulous SUV, and I can finally be high enough, getting in and out. Beautiful new dealership. Conveniently located near US-27. Spacious lot! Gorgeous place!!!!

Don Franklin Kia has been the absolute best experience for buying a car. From the start Lucas Gregory was super helpful, not only did he make my car shopping experience easy, and stress free, he had a great personality. He kept me and my husband laughing the whole time, while being very professional at the same time. He really does deserve a raise.

We bought a certified 2016 Kia Sorento and 2 days later it started over heating. We took it down there 2 times they didn’t fix the issue. The third time they decided it needed a new motor. If it was really certified and looked over right they would know it wasn’t right. They would not work with us on trading for a different car or giving us our old one back. They haven’t even gave us another car to drive yet and it was Tuesday when we took It down there.. I would not recommend as we have had a horrible experience I just wanted a safe car to put my children in and who knows when I will get it back. I had a similar experience with Toyota a few years ago and they made it right trading out the vehicle for one similar priced. I should have went back to Toyota.

I’ve purchased my past 4 vehicles from the Don Franklin family of car dealerships. Of those of those 2 have been Kia. Brandon Wilson at the Kia location in Somerset has always went above and beyond to help my family find what we need. I’ve always tried to continue shopping with places that do try to take care of me and Don Franklin has always done that. The sales staff are friendly and not pushy. The service department is also very friendly and try to fulfill all your needs as speedily as they can. Overall I can’t really think of a single bad thing to say about Don Franklins dealerships and it always been a pleasure to work with them. Thanks again!!!

I really love the K5. Would love to trade again 😉Maybe when I am that way again we will stop by.

Had one of the best experiences buying a car from this dealership all thanks to a great salesman Mattheu Jenkins he treated me very well and helped me get the vehicle I’ve been searching for! Highly recommend the dealer and Mattheu for all your car buying needs.

Justin & Dallas were 2 of the greatest salesmen. Very professional in their job about explaining everything you need to know. They go way beyond to help

I Would Highly Recommend Don Franklin Kia in Somerset Roy and Patrick went above and beyond for me and my husband we both got new vehicles my payments went down and so did our interest rate we couldn’t have gotten a better deal anywhere else! They will treat you with respect and take good care of you!

Give these guys a try! They will work hard to get you the best deal possible. Logan Watson is the best!

Very great place if you are new in town and want to buy a car and special thanks so stan who was extra helpful and answered all my questions

I had a great experience! One of the individuals that worked with me was Stan Simcox. He answered any questions I had and made sure I left satisfied. I felt heard and was treated like I matter. I appreciate the consideration and respect Stan demonstrated!

Great experience! Nice salesman! Quick service!

Christian was very patient and helped us decide on a car and took good care of us. Our experience was so good three days later we traded in our other car and bought again!! I can’t recommend a better salesman than Christian. Thank you for being so kind and helping us.

I bought my seltos from here. I usually hate buying cars cause I don’t like people who try to sell me one I do my research and know what I want when I go. Max was my salesman who didn’t try to sell me a car he understood that I was there to buy one.

Great place to buy a car and very nice people that goes out of there way to help y

The buying experience was great! Super easy and Issac did a wonderful job. However, a couple weeks later we get a phone call from the finance department of kia stating that our warranty we signed was going to change. Change as in things not being covered that was when we signed. They tried to downplay it as LITTLE THINGS. but the key fob replacement which is not cheap and the curb protection. And tried to sugar coat it by saying oh look its gonna drop your payment about 5 dollars. And nearly no sympathy at all from them, just a it is what it is

Amazing customer service. When they do oil changes they do multi point inspections.

Christian was great to deal with! He answered all of our questions and got us what we wanted. Easiest purchase from a dealership we have ever done. We will be repeat customers after the wonderful service we were given!

Highly recommend this lot! Ask for Christian, dude is great. He got me the ride I wanted for the price I wanted.

Service was great and the time it took to finish my car was within the time promised. I go have my car serviced here whenever I need any work done, and it doesnt hurt they wash your car when they are finished.

Patrick was my salesman and he was amazing . He listened to what I wanted and when they didn’t have the vehicle I thought I wanted he showed me one I loved. He got me into it without pressuring me Into buying it. I highly recommend going to Patrick and letting him find what you want and can afford.

Christian Dyke and Matt Applegate treated us great the entire time. Christian showed us the vehicle we were originally interested in, Telluride, but when we were considering leaving due to it not being big enough he showed us the 2022 Kia Carnival. He was honest and straight forward about everything. We would buy more from him if needed. Matt explained all the financial arrangements very well and answered all questions excellently. Thanks again guys, we appreciate everything.

I had a great buying experience at Don Franklin Kia Somerset!!!! If anybody needs to purchase a vehicle I recommend speaking with Uncle Jesse and Brandon! Both super friendly & nice!

Need a great car and fabulous service? Ask for Stan. He went far and above to make sure we were hooked up with what we absolutely wanted. Deep sea blue 2021 Kia Forte. Couldnt have asked for a better car buying experience.

We were waited on right away when we arrived and everyone was very friendly and helpful especially Ronnie who was our salesman. We have bought 4 Kias an love everyone of them. Super service! Thanks Don Franklin Kia for our new Sedona.

Lucas Gregory is the man u want to see about getting you in a vehicle. He will work with you every way he can. If there is a will he will find a way. Thank you

Great people, great business.! Don’t get much better at all. Thank you Don Franklin of Somerset for the experience and amazing purchase.

Christian just spent hours helping us get into the perfect car for us and was beyond helpful! 10/10 recommend! Go see him at Kia!

Courteous staff and they go over and beyond to please you.

Jeff Hudson is very great to deal with! He stayed late and ensured that we got the price we was looking for! He was very nice and patient. I absolutely love my new ride! Don Franklin has really good pricing as well as great warranty. I highly recommend!

Just another location of the Don Franklin Monopoly... Think Ill just get me a horse and buggy from the Amish Mafia....

Always a good deal here ! Friendly service and they go that extra Mile for your business!

Had a very bad experience. The salesman didnt even let me get out of my car before he was at my window asking what he could help with, then told me i was approved for a dodge dart, then told me i had to have more money doen then once i got the money he was asking for he told me i had to have a co signer, i got someone that wpuld co sign for me and he then said i had to come back the next day. I came back the next day and he told me he couldnt sale me the car that he told me i was approved for because it was a whole sale car. And told me he had me approved for anothe car then turned around and told me the bank woulnt approve that car that i had to get another one and i got fed up and told him he was wasting my time. So all in all i wasted 2days trying to get a car from them just to end up leaving w no car. Was a very bad experience

Twas the year of our lord, twenty-twenty one, the sun was beating down on the busy street of Somerset Kentucky. You could see the heat coming off the pavment in the Kia Dealership,but I was not deterred as I was there to purchase a new moterized vehicle! As I made my way through the sweltering heat surrounded by cars so hot to the touch it would put the Sahara Desert to shame, I could feel my body grow ever more fatigued as beads of sweat dripped from my face to the ground, I felt sick. Here I was, in a jungle of cars on the verge of passing out...when he showed up. Lucas Gregory came out of no where and whisked me to my brand new Kia Rio like a knight in shining armor emboldened with one simple word: KIA.

Staff was great. Stan Simcox was our salesman but everyone was professional and accommodating.

Was told wed be at a certain % interest and after buying a car we really didnt even want, we find out were at a higher %. Told wed get a new TV as well... Nope. Cashback... Still trying to find out when to get it. No call backs yet. Pressure the sale and leave you hanging out to dry. Not very happy at all. Make sure you stop and read the paper work. Its different than what youre told.

If you need a car see Stanley! He helped me when nobody else could. He did everything in his power to help me. I walked away with a 2021 Kia Soul, I will definitely be going back when I’m ready for another new car!

Brian Abner worked very hard for us! He was very nice and knew exactly what we wanted!

Isaac Coffman is the very best! He worked with me until he found the right vehicle to fit my budget while keeping my preferences in mind. Great job!

Very friendly staff . Our salesman Charles Wright as well as the finance manager did everything they possibly could to get us an approval with our bad credit due to unfortunate and unforseen circumstances. They didnt treat us like a plague instead we were treated like friends and family especially our English bulldog kodak lol! We not only have a beautiful reliable vehicle, we also have a way of working on rebuilding our credit with a smile on our faces everytime we look at our Beautiful car. Thank you again Charles Wright!!!!!

Horrible business ethics. I purchased a used vehicle and discovered less than 24 hours later it needed a major repair that they didnt disclose. Their response was basically oh well too bad so sad.

Lucas G was wonderful to work with.Very helpful and knowledgeable!

Ask for Max, tell him Manda Sent you!! He will fix you right up with a great deal!

Lucas is awesome, we have been dealing with Kia for a few years now and never disappointed

The service department went out of their way to help with our engine issue. Mandy was very knowledgeable and made me feel confident our vehicle would be in good hands. The work was completed quickly. I couldnt be happier with the experience!

Well its a 1 time, and done for my wife and I. Went to purchase a vehicle, after testing a few, realized they was running my credit each time.Ended up with a Nissan Quest, kept it for a week then received a call the vehicle had been wrecked, bank had found it had frame damage and wouldnt pay the dealer for it.I hate to bash the guys but as far as providing a good experience they fell short. So if youre looking to be frustrated, go here, and or tim short in corbin.

I came in with a FWD 2013 Kia Sportage SX GDI that was just continuing to give me problems. Me and my fiancé decided that we couldn’t nickel and dime that car anymore and we needed an AWD vehicle anyways. We owed more on it than what it was worth and Kia took it and paid off what I owed on it. I was looking around for a new suv on there lot when Jessie one of senior salesman who would tell you he’s not a car salesman lol came up to me asking if I needed any help. I told Jessie I was looking for an AWD SUV. I told him we needed something midsize and told him the price range we wanted to stay at. I explained to him the issues with the sensors and the engine on the 2013 we had and that that would be the vehicle we’d be trading in. Jessie looks at me and says he thinks he found the perfect vehicle for me and it’s in our price range. We get all the general paperwork out of the way he ran credit all that fun stuff. He tells me the car he thinks will be perfect is a 2021 Kia seltos LX which is actually the same car he bought and drives. They didn’t have any on the lot except his which he even let test drive and showed me all the features and things on the car. I fell in love with the car and long story short he got the monthly payments down to meet our needs as close as possible. There was even one point where my fiancé wouldn’t budge on monthly payment prices and I thought I would have to walk away but Jessie did not give up he wanted to make sure all of his options were exhausted before he let us walk away. In the end he got the payments even lower than what we agreed to. They were going to do a dealer trade to get the car since they didn’t have any on their lot. While they were waiting on the other dealership to figure out a trade to get the seltos, Kia gave me a 2018 Rav4 to drive until my vehicle came. Jessie kept me up to date with information on when the car would be there. I wanted a blue but I told him I would settle for white. I thought I would be getting white because there was an issue getting the blue but Jessie called me at work the next say and said their truck just dropped off a blue one. We dove down there and within an hour had all the paperwork done and drove our new vehicle home putting the first mile on it. I could go on and on and on about how much of an amazing experience Kia gave me. Jessie is just one fine example of why I choose Kia. You all made me feel like no matter what decision I made you would support it and you would not pressure me into buying it. Before I left you wanted to make sure that you were offering me the prices you could. You not only made a reoccurring customer that day you made a friend. I will never choose another dealership over Kia. Their customer service is amazing and they are a no pressure dealership. They beat all the other dealerships on customer service 1 million times over so thank you for helping me get my perfect car.

If you have good credit and need a new car. Then they are the place.

Really good people. Brian was really good!

The most important aspect of buying a new car is respect from the sales team. My experience with the team at Don Franklin KIA in Somerset, Kentucky, after purchase of my fourth new car, is not only one of excellence and expertise, but personal quality and ability, as well. -Cornelius Duncan

I had a very good experience my salesman Max Watson was very helpful and Im gonna give you 5 stares thanks so much😁

Love my kia and my dealership

I had two salesmen who were fantastic to work with. sadly they no longer work there. i’ve had my new car for over a month and they just now paid off my trade in. i had to do all the work for them cause they wouldn’t even send my bank proof that i was leinholder. i had to get my registration and take it to the bank and call them and tell them to go get the check. never will i ever waste my time on this place.

Lucas Gregory was awesome and got me a great deal !! He needs a raise !!

Sales associate Brian Nichols and management went above and beyond to help us find our Sorento. We wanted a new 2020 in silver. Although there was none in Kentucky they found one in Ohio and made it happen! Absolutely would recommend Don Franklin Kia Somerset to anyone!

Ask for Brian Nichols he was great in getting us approved and he can pick the color of car right out. We loved the service we got everybody is so polite even financing. Love our car.

Stanley was great with us.. friendly and helpful

The best service weve had from any car lot weve been to in sales department

Stanley did a great job of taking care of us. I highly recommend Don Franklin Kia in Somerset.

Best Car Dealership in Town

I perched a used vehicle from kia of somerset ky. On December 10th. I habe never received my title still to this day. Have called and only get answering service and never a call back. Ive had 3 temporary tags and and about to have to have a 4th. The title was suppost to be and Ohio title as thats where our primary address is. So today they tell me its going to be a ky. title because its been so long that there was a failure of communication. Thats not my fault. I an a innocent victim. They have been very rude to my wife and myself when they are to blame. The vehicle was suppost to be in both our names and they did not put me on the loan. Been lied to by sales and financing. Talk to what was suppost to be manager named Robert. When we went there to get some answers. They told us that they have no one by the name of Robert that works there. They lie they do not stand behind their word. Absolutely my worst experience. And still have no title.

Thank you C. WrightAnswered all questionsTook apon himself to bring up carfax& go over all options on my Mothers2018 Nissan Murano Platinum

HANDS DOWN THE BEST!

Very nice and helpful people. Brian Nichols was especially helpful in the process of buying a new car. Thumbs up to him. Tell him I sent you and say hello for me.

We were treated awesome! We also were given a great deal on the Kia Optima we purchased. Go see Samantha Hall and tell her I sent you! Very knowledgeable, personable, and just all around great person. Shell work with you to get the best deal and the car for you! Every one I worked with was the best.

From day one buying a car from here has been a nightmare. Losing paperwork to taking too much money out of my daughters checking account. At this moment Im sitting in the lobby waiting for someone to speak with. I have bought six vehicles when it was Don Marsall and never had problems like this.

Super friendly and helpful

Bought a 2017 ram off them truck had a viberation took it back they done work to it then I go back today for 2 tiers ant had the truck 2 weeks I have good years they put master craft on it and now I don’t have a matching set waited 2 weeks on all this spent to many hours at this dealer ship for them not to fix my truck and tell me there trying to fix it will never go back or recommend anyone to them

Gave the run around for a few days bought a car and was told no recorded accidents clean carfax clean title full service records with a warranty then oh its 1 year to old to warranty got the car only to find out its been wreaked twice skid plate zip tied on then went back to confront them and they couldnt pull up the car fax they didnt know it was wreaked and tried to give a bunch of bs excuses and just said sorry and moved on to other people

Your service department did an awesome job taking care of my engine recall! Kenny and Dennis made sure to keep me up to date on what was going on and provided me a nice rental car to use until it was done. I am very pleased with what your service department did to make me a loyal Kia customer!

My wife wanted a new Telluride and they delivered,....

Received a letter in the mail last week that had the attached post it note that told us they would do payoff on our vehicle they had all our information regarding the vehicle. Call before driving an hour and was directed to the manager secretary where we were told that they do this all the time and if it says it on the note then they will honor it. We loaded into the car drove an hour to be greeted by Stanley S. (Sales Consultant) when asked to speak with Marc the Manager at the lot he told us he was also a manger and would take care of us. After he sat down he was all over the place then had a Salesman named Isaac sit down to start taking our info for a loan before they even gave us a answer on payoff. After 30 minutes of getting the run around they came back with a low ball offer on our vehicle. We asked to speak to Marc again and was directed to another guy as he gave us a made up excuse of how they can do business this way we once again asked for Marc and once again was not allowed to speak with him. I would stay far away from this dealership and its shady tactics. If I had to go here for a vehicle ask for Isaac he was honest and upfront the entire time when he was thrown it a position.If anybody from the dealership would like to talk about this post please feel free to contact me. You have my phone number. I have also attempted contacted the owner Eddie Franklin about this situation and how these practices are not Christian like like he talks about. (He is offices in the Don Franklin in monticello ky)

They give you the run around

My nig issac hooked it up

Got an alignment and by the time I made it home there was a nasty rattle in the back rear wheel.Took back and at first they weren’t sure they could work me in that day. They then asked if I was willing to drop it off but I wasn’t because I live the next county over. They end up working me in first thing and it turns out they had left the lug nuts loose on that tire. No apologies, no compensation for my time or money spent driving back from the next county over, just a “thank you for coming in”.

I bought a car from Kia for 6000. I understand it was as is but in less then 2 weeks the transmission goes out and they offer absolutely nothing in the way of making things right only a offer to fix it for more then I had just paid for it. I understand by law they dont have too but after sitting on hold for 2 weeks trying to get ahold of someone and listening to their absolutely false on hold advertising of selling a car with an honest mans word only to being told it was as is so its all on you is very much a let down after Ive given them so much business in the past. I would not recommend anyone buy from Kia unless your ready to eat the cost of your vehicle needing major repairs days after driving it off the lot. Very disappointing!

They are very friendly,helpful and knowledgeable of the kia line and will work with you to help make a deal that you are comfortable with.

Great place to get a car!

Live in Louisville but much better deals here. They lied when told upfront about me owning a new car already that I didn’t care for but payments made on time every single month but “oh we can take care of that negative equity” then when they can’t work your deal, you’re left being laughed at and embarrassed!!

Larry was so helpful. He made sure I understood everything and worked with me until o found the perfect. Highly re

No pressure shopping and sales. Great looking vehicles

Very very friendly, and knowledgeable. Super helpful in finding the right vehicle we could afford. Went the extra mile.

It was good they treated us as good as they could

Will not be doing business with Don franklin again

Roy Gillespie manages the used car section at Don Franklin Kia in Somerset and he is awesome. Over the years I have bought 3 vehicles from him and I actually travelled over an hour and a half to buy my Toyota Tacoma.Roy had a gentleman named Jeff Hudson assist me and he was excellent as well.Overall, I am delighted as a customer and will continue to seek Roy out anytime I need a new vehicle.Thanks again Don Franklin... Bill

I have a 2018 Kia Optima the air was blowing but was not cold. called for an apt. They told me it would be covered on the warranty got there and it was not - they charged me $160 to “recharge the A/C. The air is as then cold but making a terrible noise it wasn’t making AT ALL before and also had a bad smell to it. I call them back and explain this to them. Ask repeatedly if it will cost to fix THIS TIME they say “no” - take it in they say it needs 2 filters and it’s gonna be over $200!!!!! My husband says forget it. NOW THE AIR ISNT COLD ANYMORE AND STILL MAKING NOISE. We went and bought the 2 filters for $40. ITS STILL KOY COLD. I feel as though they ripped me off and did something to mess up my air when we refused to pay to have it “fixed” again. This was just last week.... May 2020.-Amanda Ellis Williams

I always have a great experience with the service department.