If I could give 0 stars I WOULD!First of the service advisor Christopher was rude and unprofessional!I made an appointment for 8am for an oil change! It took them 3 hours! 3 hours for an oil change! I’m not sure if they are overwhelmed because they have all the van from Amazon down the street but it’s completely unacceptable! I ask to speak with the manager and he was nowhere to be found!I will never comeback again, this was my first and last time here.

Very unorganized and very disappointed in my experience(s)! I bought my vehicle at this location. It’s had several severe problems and I’ve only had the vehicle for 1 1/2 months. It was given to me with no brakes on the right rear and front driver seat of my vehicle, There rotors were scraping within 1 1/2 months of purchase, and the ball joints and control arms were basically scraping the ground as well. The cars a 2016 and the car fax were given, but not reliable. Car was given to me without detailed (cleaning). Today I was given the run around. I had an appointment for 09/22 at 7:00am that was made the week before. I arrived at the time and was told the mechanics were a little late. They took my vehicle and tried to charge me $177 just for a diagnostic, when I already brought them the paperwork from Autozone (diagnostic) stating what needed to be fixed. I Then, Came to get my mass airflow censor repaired and was there until 4pm and still was given multiple run arounds. Stating I’d “have to pay $570 up front” “ There’s no financing available for the repair” and that my “ Warranty didn’t cover the expenses” I finally found a slip with the “sunbit financing company after they tried to make me pay $177 for not even repairing it and then stayed for two more hours just for them to not repair the Mass airflow censor and telling me that I’d have to go to a Nissan dealership after having my car there for over 8 hours…😒

I bought my Jeep from here and take it here for maintenance. I’m satisfied with the service I receive here.

Mike Murphy the Service Consultant was great. 10/10. Give him a raise!

Bill the Sherman consultant was very helpful and professional.

The UR department there, and its sales staff, not all I assume, are very unprofessional, causing inconvenience, time, money, and great mental & physical aggravation, exhaustion, anxiety, etc. As well as the finance dept. I have experienced, bad attitudes, uncaring attitudes, been hung up on, ignored, phone calls not returned, improper handling of paper work.No one wanting to take responsibility for the wrongful acts done to there customers. Cavalier attitudes about what a customer should or shouldnt have to except when buying a car. Never have I experienced such problems with a car dealer. New care sales department & The Used Car department, and / Ur department, are like night and day. Its really a shame, and have witnessed several unhappy customers, disappointed, complaining of being deceived, mislead, etc. Changes are needed. I will pray for them all, in Hopes no one has to endure all that I have. And to this date, unsolved issues.

I came in to get a new spare key and have it programmed. I paid $421 for this service and was upset that it cost $177 to just have the key programmed but I understand thats the service. I then asked them to look at my navigation system because it stopped working and they said they would have to charge me an additional $177 to look at it. This was extremely upsetting when I was already paying a very large amount of money for a service that took less than 30 minutes. I am a loyal customer and would expect a little break on fixing my navigation when I am already in the shop and pay a lot of money to Sherman Dodge each year. I will be posting reviews on other social media platforms.

I wanna say that I visited today Shermans dealer in Skokie..and I waz very fortunate to work wit Mr.Randy.who waz very very professional and on point from the beginning to end regarding my 2015 dodge grand caravan..he did n outstanding job.i will recommend him.to every customer also in my next visit at Shermans dodge in skoki hes the only guy m looking forward to work wit...great job Mr.Randy!!!