Clean, friendly staff. They took over a hour to set up my phone. Ask for my ID three times, social security number three times. Could have been more knowledgeable.

Coincidentally there was a technician in our complex as I was leaving to return a box for the bedroom TV that was not needed anymore. He said he could take it, but was not supplied with receipts for such returns while out servicing on his route. In this age of high tech, especially since Spectrum is a cable/internet company, its inconceivable that technicians out on the road wouldnt have the capability to accept customers returns & be able to provide receipts! After driving to your store, there was only 1 person taking care of customer needs, which was another 20 minutes of my time. The man apologized for the delay, & though I was perturbed, he was so efficient & polite, I couldnt take my frustration out on him!Spectrum, however, can improve their overall service!

Always have lapse time while watching. Every other month service completely goes out. I’m currently out of service for 24 hours costing me money with my cabin rental, and spectrum policy is to charge a month ahead, not consider my circumstance, and charge me for NEXT billing cycle. I’ll let them have it but am going to switch to AT&T today.

Wanted to see the cost of running internet to my home and a neighbors and they couldnt tell me when they would be branching off Chapman Highway. Apparently they cant access the work crew schedule and couldnt put me in touch with them either.

I Love Spectrum, I would give them 5 stars if they added more channels and they need to expand their service and add the older show on there. So I give them 4 stars.

It was awesome the guy that took care of me was great and helpful. Good selection.

Told me I was all paid up and then I got another bill from them saying I owed them for a month of service. They said at the spectrum store that I was all paid up. When i called after getting another month bill, they said no it wasnt paid. So someone lied. And i was setup for automatic payments. I canceled service 2 weeks after the payment should had come out. Why did it not come out like the last 5 months had been taken out?Especially if I still had my service during that months automatic payment date, why wasnt that one automatic but the others were?

I’ve had it for awhile, as it’s the only provider in my area.Internet only.. and let me be a day late on my bill and they will shut it off, but they have multiple outages a day.Currently they have an outage going on that won’t be back on until 4am.Yesterday and the days prior. Absolutely ridiculous that the internet is CONSTantly down.

Totally renovated store... now its a cellular sales floor with individual customer service/sales counters.

Sold my rental property and Spectrum charged me a full month of service even though I disconnected 2 days after previous billing cycle.They said it was like a pre-paid cell phone. Thats a ridiculous comparison. None of my other service providers charged me for a month where they didnt deliver any product.They were unwilling to budge even after having service with them for 4 years.Greedy.I see there are many good reviews concerning this location. My complaint is against the main company and NOT a knock against this specific location or its employees.

Guy at desk very helpful.

Internet always goes out. Goes out at least 5 times a day. Currently out right now for the second time this hour. I live in brand new apartments with brand new wiring. Worst internet I have ever used. They are lucky you cant choose any other internet company in these apartments.

The staff is always very helpful and never real crowded

Fast and reliable as always. Professionalism at its best !

The internet is horrible goes out for hours at a time 4 or five times a day cant even stream a video without it going out or going way to slow

The staff at the Sevierville location were fantastic. I had to turn in some equipment and they were quick and efficient. 5 star!

They are nice people that work in there and they do try to help people out if they need help with the bill

Best cable and phone service I have had anywhere, and I have lived everywhere.

Employees in the office are awesome! Great customer service.

Internet goes out without reason constantly having to reset the modem and router. They also raise charges and dont give any clear information on what youre actually being charged for.

If I could get a different provider, I would. Tech has came out multiple times. They say its good every time. But all my devices speed test at less than half of what Im paying for.

I love the new Spectrum and Spectrum Mobile. It was about time we got a complete service Company.

Staff is friendly and quick to accimodate

Call as i was told to do on the 6th of the month to cancel service and still charged me a full month of service .BS no customer service at all will be canceling my buisness accounts as well

Great service and great sales associate

Awesome service. Rachel was exceptional!!

Quick service

The folks here are so nice. But Spectrum is awful. Phones on display, none to buy. Cute phone case but its not in the system so it cant be sold. Again, nice and knowledgeable employees but Spectrum is terrible.

Very kind n courteous customer service at the store.

They went above and beyond to install my internet. Great guys...called with my appointment...showed up on time. Knew their job. Both Rob and Christopher were exceptional. Really nice at the main office too.

Horrible customer service! Double charged me on December 31st. Was promised a refund in 3-5 business days on January 1st. Had to dispute the charge with my credit card on January 11th because no refund and nobody at Spectrum could help me get the refund!

Great service! Thanks Rachel.

Need to update website.in morristown it is located at College Square Mall NOT on the West side of town. Need to also be told that not every Spectrum store Carries equipment that will work for your area. Drove from Dandridge to Sevierville to Morristown for a new modem. Ridiculous!!!

My internet should be 25.99 a month . I rarely use it and when I do it glitches . It doesnt matter really, but then I also realize that scammers are getting my information through the internet . They are in control of the system, so it shows you how much effort they put I to care about the customer when I still get fraud alerts . My router and stuff has to be reset all the time . And no matter what I do I get a virus or something on my computer . You have so many accounts that pays monthly, you should make it to where your customers computers and devices dont malfunction . Thanks .

Wanting to get a good deal on web and tv package

The CS Rep was really great at the Spectrum office. I had been through a nightmare with Spectrum on the phone multiple times, with no one having any idea how to solve my problem. This person, however, was able to do an intermediate fix for me as well as putting me in touch with someone who could resolve the entire issue. I was extremely pleased.

Spectrum is my internet company

Slow speeds, 200mps is non existant and has been since we got spectrum 2 years ago. Upload and download speeds dont go up, only the price of the service goes up on a regular basis. It is standard to get 6mps to 7mps, a far cry from the 200 mps they claim. It is unfortunate there is no other provider in our area because I certainly would be going somewhere else without hesitation.

Theyve updated and have three associates working so you get in and out faster

They should be ashmed to be gouging for movings during this pandemic invisable man $20 and most others on demand......more then the theaters.Shame on them....worst co ever...because it takes them 14 days to open there damm mail and post a pmt we cant order a $6,00 movie..they suck

Very good and helpful

Everytime I turn around my cable bill goes up its ridiculous. Im paying almost $300. 00 now . And everytime I call theres always nothing they can do about it.

I would put 0 if able!!! Poor setvice!!! I had to get spectrum while i was in AZ working. Had it disconnected on 1/23rd and just got a bill today for service 1/24 through 2/23. I was not even there anymore. I called and finally got a person and she told me it was right because they do not pro-rate anymore. I asked how they can do that when service was cancelled!! Crooks is what this company is!! I have service here at home....nothing to bragg about for sure...internet goes in and out and i live in town but Now I will be looking for new provider who do not take money for services not tendered!!!

2 people working in 96 people behind me many delayed more people working I got disgusted whether subscribed how come back Monday

Great people, great service, and really helpful, which is unexpected in stores these days, unfortunately!

Lets be honest with ourselves. Spectrum is a big ripoff. My bill is $166.11 per month for internet and basic TV service. They raise the cost every few months by a $1 here and a $1 there, which adds up over time.

Garbage company. They lie to you. Tell you your getting a discount but hidden fees. When you go in to talk to them. Only one person working. Avoid.

Great customer service even though the Cable bill keeps going up.

Went in the door was told it was going to be $82.56 and was dye around the 10 of March..got a bill already for $92.56..and a due Date. On the 29 th of this month..They Lie so much..Im done with these LIERS

Beats Satelite if your tired of no tv during bad weather.

Stay away from this company at all costs!!!! After canceling my service was charged for a full month even though I didn’t even use a full month. Was charged for renting a modem even though there was nothing on file showing I had one of their modems. Shady company who will strip you of every penny they can.

I would give 0 star but no choice. Dont bother going to office and get a spare remote. Because huge building like they have, they doesnt carry one single extra remote to give to you. They said call the 800 number to get one. They didnt even get off their ads and tried to look for one.

Easy access. Fairly competent ppl working there. Not to long of a wait for service

Very helpful staff with their new phone products. Knowledgeable and friendly.

Great service but once promotions end they will not offer competitive rates.

Rachel was extremely helpful

Cant really understand why new customers get great deals and loyal long term people get nothing!

We only have internet not TV but the internet is really good. Speeds are good and dont seem to slow down.

Over the past year my service has quickly declined. This time last year we had almost the 100mb/second that we pay for and not i can not even play simple games like minecraft with out have up to a 3 second delay in my actions. Over the new year I thought it might be my PC but i have upgraded it way past the needed level and i still cannot use it to its potential. Up until recently my TV has been fine but now it is taking up to a minute just to change the channel. You either need to fix your service or you will lose me as a customer and many others who are dealing with the same issues.

Our service is fast when it works but it goes out or slows to a crawl almost every time we try to stream. It is impossible to get a human on the phone or to skip the automated help that starts with....is your TV plugged in, etc? I wouldnt recommend their internet to anyone.

Very friendly staff, the line moved quickly. They accepted my modem return and issued a receipt for it. Very easy.

Its ok just cant pick the channels you want when you get a package deal dont like that they always say dont have those channels available with this package because they try to get you to buy the more expensive ones sometimes the wi- fi goes on and out and you have to watch them when you first take it they will over charger you if you dont pay attention to your bill.but overall its a better cable service then the others God bless

Very helpful and courtious staff

Went to talk about spectrum helped to program spectrum mobile wouldnt get it. Should have 14 days only got 10.

Very nice folks inside. Needed an extra box and I walked in and had it within 5 mins.

I see why they have had poor customer service ratings in the past. I was behind around 6 other customers and more steadily coming in behind me. There were only 2 employees working at the time. Each one of them helping a customer for 10 minutes. When one was finally finished there were well over 15 customers waiting. She makes an announcement stating she was going on lunch or else she would not get a break. Well what if she went on her break and got to the restaurant for her lunch and they told her she couldnt get service bc every one needed a break. That wouldnt happen, but it does at Charter Spectrum.

Our son visited and recommended we change to Charter for internet. The Charter installer faced many difficult situations in our home. This installer made it his business to install the internet with professionalism, kindness, and true concern for our difficult reality. We are praying for him to be greatly blessed for his goodness to us.

The staff is friendly & very professional..I dont like my monthly invoice increasing every month for the last three months due to fees changing constantly..

Would be nice if they would start to expand a bit, instead of keep offering faster services to the customers they already have. Been waiting for 4 years for it to be available in my area but at this rate Ill be dead before that happens.

I just went there to return some equipment. I didnt have to wait, and the service was quick. It was just an in and out.

I bought 100 Megs a second and it doesnt load anything worth crap. No one will help us and no one will give us answers. Any review on here that gives them anything above a 2 is probably being paid off. Charter is crap, if you cant get anything different than them, I hope you like living in the 1800s

Very nice cashier receptionist they will work with you and thats all I love my bundle

Spectrum ultra plan seems to be instant responsive at all times great service blazing fast speeds and tv quality with no network wifi connectivity issues i experienced with AT&T fiber.. also it doesnt lag as much internet speeds are very reliable which is what I demand. Learned my lesson trying out the new better stuff.. Ill stick with Spectrum Ultra.

Pretty solid overall. Prices a bit high though. Internet and cable are pretty solid.

Very Friendly, Very Helpful Folks! Ms Judy was so nice and professional!-

Always friendly and great customer service love our internet too

I always pay in person and they are always so friendly and helpful

Really $128.00 for standard cable and internet. Supposed to upgrade my internet to 100 MBs but as ALWAYS its only 2MBs per second. Call customer service and get the Washington 2 step, its your router, (nope, its new), its your old computer, (not even a month old). Supposed to give me standard cable with Science channel. Got the science channel but missing regular channels. TNT and TBS are always breaking up or freezing. Never has that fixed. They are so nice at the counter, its merely a distraction, as they get ready to bend you over and give to you hard. Only other option is AT &T. Like jumping out of the frying pan straight into the fire. TV in the new age just plain sucks.

Ordered several Spectrum phones online and one has a problem. Spectrum store does not offer support for customers who purchased phones online. Ive never encountered a mobile carrier who does this and now Im regretting the decision to put my kids on the spectrum plan because I have no local support.

Terrible customer service, long waits and very rude customer service personnel. Ill never use spectrum again!

Great and friendly staff there keep up the great work

Im trying to hook up service and I cant even survive their unresponsive and ignorant smart answering system. The automated system is unresponsive and doesnt hear anything I say and didnt acknowledge I pressed my keys when prompting me to answer with keypad. So frustrated I didnt even make it to a representative.

Crappy internet is unreliable at best. Customer service is practically non-existent. Its a good thing these guys have a monopoly or theres no way the company would survive with this piss-poor product and service.

If there were any other service available in our area I would sign on. My price for life has not risen, but the fees added over the years have more than doubled the bill. The internet connection is so iffy it is unusable for downloading almost everything. Heaven forbid I try to watch even a TV program on Netflix much less a movie. If I can ever talk with a real person, he is always polite and tries to be helpful. Too bad they are hamstrung by such a poor system.

Worst insp worst cable company worst customer service. With spectrum my bill was $165. I had one tv one dvr and internet (I own my own router) I canceled my service today and dish was here to hook me back up.I got the same channels I had plus like 30 or 40 more (not talking about those crappy music channels either) now for the best part my tv is 67.99 with tax. My internet is 32.99 with tax making my bill be $64 Less a month or $768 less a year.Internet is limited to 10TB which means 99.9999% of people will never run out and additional 1exrta TB is only $10

Eric one of the technicians is lazy and doesn’t want to work.

You literally have the worst customer service! I wish I could get Comcast where I live because they know how to handle their business! I will make sure I tell everyone how poorly this company is ran!

The staff here has always been friendly and helpful.

Workers were helpful, but could not solve my issue.

Spectrum has provided great customer service every time I have inter acted with them I am used to comcast and Verizon. Comcast is the worst ever. Verizon is ok but charter spectrum is head and shoulders above all others. The girls in the seveirville office are knowledgable, friendly and helpful.

Friendly but the guy I talked to on the phone wanted to sale me everything but what I wanted. Just wanted to get basic tv

Very polite and had a productive call to resolve a situation.

Trash internet. Barely pulls 5mps even directly through router. Bundle prices are a joke charged me around $100-$120 for basic cable and internet.

Love the service and customer service reps, always helpful and friendly

Countless times does this internet stop or slow down. Im getting really sick of this. Nevermind the fact that due to charter and comcasts oligopoly I have no options. Internet should have forced federal regulations. Im basically having my product taken away or reduced every night or every other night.

Have had trouble with services in the past, but staff here is understanding and willing to go the extra mile to get you back up and running.

The absolute WORST customer service and the WORST service! Avoid them at all costs if you can!

I was having issues with my cable going in and out and no internet service after the contractor repaired the lines. I had a technician come out at 8pm on 3/5/18 the day I called and he worked until it was repaired. He went above and beyond and was very professional

The worst customer service ever. I my cable, internet and phone has been going out every night around 9pm. The tv is like watching tv with antenna it jumps up and down the sound goes in and out like crazy when the cable dose work. The technicians looks like they are straight out of high school And dont know what they are doing. This has been going on for months on in. When they do send out a technician they still dont fix the problem. But they wanted there money ever single month though. My bill has never been the same as they quoted me for the 24month guaranteed when I question them about it is always fee and taxes... This company is a joke good luck to get to talk to a real person too. I wish you could leave half a star.

Very frindly..was Rachell..