We live in the rural areas of Sevierville and I know it seems expensive for this service at $100 per month, but again, I am in the country and for 2 years lived off of a jet pack which only had 5 gigs of data through Verizon and when it was gone, well ... lets just say, Im so glad we are with Quick Relay now! The service is very reliable and supplies us with all of our online and gaming needs and we are very happy with that!The only problem I do have with this service is the guys do not answer their phone when there is a problem, nor do they communicate with their customers online when there is a problem .... However, Lori does communicate through email from the office and she is very sweet, understanding, caring and takes care of the customers to the best of her ability.Face it, these are guys ... I know they own a business and sometimes they do need to deal with customer issues, but most men hate to answer phone calls and take care of things .... my suggestion, let Lori take care of the customers and give her a phone number for the customers to call ... PROBLEM SOLVED, because she is awesome!Otherwise, we are happy customers! :-)

One of the worst network service ever! no customer service, hardly ever anyone answer the phone if you are lucky. No internet connection over the entire weekend 3 weeks in a row cant even blame the weather and no one to take care of the issue. Should change the name to Slow and non Relay wireless. Making lots of money without good service. Terrible!!!!

Service is decent when the resorts are unoccupied. If theyre occupied? Its like dialup.Technical support rarely responds to emails or messages.They do fix issues when they arise, but you dont receive updates.Theres no twitter usage to help customers know whats up, nor are there outage pages or communication when things go down.Its just sketchy that the customer and resorts have to front ALL the costs for installation on our end, then pay a hefty price tag for service.Ubiquiti wimax equipment isnt that expensive on EITHER end...I dont know, it just doesnt seem right for me. Comcast ... in spite of the fact they have thousands of miles of actual cabling, can install my cable for free, and I only pay $75 per month for 100 meg internet.Why should we pay A $300 installation charge, plus $100 a month for wireless internet - when it appears he has little to no infrastructure costs on the customers end? I may be wrong but hes making some good money!

Theif

Chad and Jonathan provide the highest bandwidth speed, and the great service!Kick Charter to the curb, and use Quick Relay!

The 1 star review left is very erroneous. We have properties using this service with at least 2.5mbps download speeds which is as good as most DSL and available in areas that dont have DSL. They are a small company but have always been good to work with on multiple properties.

In Sevierville, TN, this is by far the worst ISP that I have seen in a long time; its like a third World country with a dialup rotary system to log onto the Internet. Port 80 (only open port) is the only Internet access point and this is choked down to around 1.5 Kibs to 12 Kibs at the highest rate. E-mail service (port 25 blocked off) is NOT AVAILABLE. The service personnel/owners (?) are not available or do NOT answer the phone. The business is NEVER OPEN. Its reported this Quick Relay (NOT) charges around $200 per month AND in the $200+ range for installation. Its obvious that whoever is writing reviews for this service is being paid for positive results.

Fast reliable service!! Glad I got rid of Charter...😀Thanks,Chad