My step-child has been enrolled in the partial hospitalization program. The program itself has had a few good results for our child but the level of disorganization within the program is *astounding*. There are several places where their own policies are incongruent or inconsistent creating confusion and angst for families. The therapeutic staff are well-intentioned but are very clearly over-worked, receive scant support from management and overall seem exhausted. Its always seemed like this place is heavily profit-driven but in no way has that become more abundantly clear than their response to a COVID-19 case within our childs small group. They didnt tell us for a number of days that there had been a positive case and only after intense pressure to do so. Keep in mind that while the kids do all wear masks, there is NO way to keep them 6 apart at all times and that notwithstanding, masks have NOT been proven effective to stop the spread of the virus in small group settings in the presence of a positive case. Their medical director sent us the attached letter essentially saying that they will not be telling us in the future if theres a positive case in their community. WHAT?!?! This is supposed to be a hospital setting- at least thats what our insurance is being billed $1500 per day for- and there is NO WAY that failing to notify adjacent patients in a hospital setting is the appropriate protocol. Its beyond irresponsible: teens are often asymptomatic carriers and not knowing when theyve been exposed puts families and everyone who those families come in contact with in the community at risk. DBT is an outstanding tool and you are wise to seek it out to help your teen. I know that you are desperate to help your child and so maybe this is a risk youre willing to take but at least you know have some advanced warning of their stance. I have alerted my multiple personal contacts within KC Public Health suggesting that they educate the medical director of this facility about the importance of notification and contact tracing in a hospital setting so hopefully this will change soon.

I was there before covid so Im not sure if its changed since but I almost doubt it.My experience was difficult because of both the staff and the material being taught. I started out in the longer classes so I met with the doctor and therapist more often but after a few meetings with them, I noticed a pattern. The doctor gave a lack of connecting speech (to not just me but to everyone there, I asked around and everyone in the PHP had gotten a similar if not the same talk) then when talking to my therapist, they would constantly tell me that I was not sharing enough, despite having opened up more than I usually do. It seemed that they had this set up so you kept believing you werent making progress despite how much time you were spending with other people in the class.When I finally got too frustrated (both with this and separate outside matters) they told me that I had to move to their full inpatient facility in Chicago. When I declined and went in-patient at a different facility in Washington, they quickly dropped me as a patient and refused to reach out to me.

The curriculum employed by this institution is clearly designed for a sort of Broad minor functionality, which is to say that the program(s) are designed to be capable of working on a minimal level with as many different cases as possible, so as to ensure maximum enrollment and likely resulting profit. I have been unsuccessful in finding out whether Insight is a non-profit organization, which leads me to believe it is not, as such status would typically be an advertising point.Program staff use very run-of-the-mill invasive tactics of care that border on interrogation, the sort of typical psychology methods that are the stereotype of such places and people. All of their programming is group-based, with little, if any regard to individual needs. While this may be a method that works for some, it is by no means absolute, and bringing this to their attention on multiple occasions made it clear that they are aware of this and have no intentions to attempt to accommodate.It should be inherently suggested by the fact that this place is part of what amounts to a National chain of behavioral health centers what has been stated above.It is not recommended that individuals who need individual care over general group therapy set foot in this place.

When we brought our 15yo son to Insight in early 2019, we did not know what to expect, but we were desperate. 18 months earlier our well-adjusted 13yo was suddenly unable to function in the most basic way at school, life, or even at home. There was no specific event that caused our sons psychological crash, which was all the more upsetting. There was no way to explain the why or the how as to what happened. It just did..When we arrived, we feared that he would not be able to complete the program requirements, as the PHP program required 8 hours a day, 7 days a week, for 3 to 6 weeks. Given that he was only leaving the house a couple of times per month, this seemed insurmountable. However, there was something special that the counselors had to offer which drew him in. Even though he did not feel like going on many occasions, he knew it was helping him, so we continued to go on his own free will. Thats not to say that it was easy or that he did not retreat, but in the end he always came back to the program.He practiced DBT skills over and over until they were ingrained in his head. The therapist assigned to him (Kimi) was amazing. She very quickly broke through his tough exterior and brokered a trusting relationship. This was quite the feat as he had refused to see a therapist previously, and could/would not ever share what he felt once he became sick. You cannot not find a more dedicated health professional than Kimi, and she saved our son/family.The most startling realization that we had after 12 weeks of treatment, was that while we thought we were coming solely to get help for our son, in fact there we some things that we also fixed in the way our family operated and communicated.We are still somewhat scared of a relapse, which is reasonable given the life-altering impact that the dramatic events with our son had on our family. The recovery process is a long one with lots of ups and downs. However, we now also have hope, optimism, and an underlying belief that he will eventually succeed in his battle.We highly recommend this program.