Lori and her staff at DA are the best. My family and I have been trusting our vehicles in their care for several years. Always accommodating and easy to work with. hassle free and very affordable. They will continue to service our vehicles because of how we are treated and the great relationships we have formed. Go check them out.

I cannot thank these guys enough! After the dealership quoted me an estimate over $1000, my vacation almost didnt happen. A friend of mine recommended Downtown automotive and Lori got me in with very short notice, and had my car fixed in time for my family and i to go on our vacation for a third of the cost that the dealership had quoted me. Lori was very professional and very knowledgeable. She took the time to make sure i understood what was going on with my vehicle and what my options were to fix it. I waited until i returned from vacation to leave this review because i wanted to see how my car handled the trip. We got back from vacation yesterday and i can say that the mechanics did outstanding work! Not one problem the entire trip. I have only great things to say about Downtown Automotive. This business has simplified my life, and well exceeded my expectations! I will be back for all of my car repair needs and will be recommending this business to all of my friend and family. Lori and the team, Thank you so much for everything!

We have been taking our automobiles to Downtown Automotive for years. Their service and knowledge are excellent and their prices are fair. We refer them whenever possible.

Best customer service in the game! They do their best to get you great deals on parts and labor and try to be considerate of your schedule and circumstances. Downtown Automotive has gone above and beyond to fix my car and keep me from getting ripped off by the dealer. I recently moved out of Seattle but I will still always take my car here because when it comes to mechanics, trust is everything!

I had a very weak battery and needed a new one urgently. Lori graciously arranged for a quick battery replacement service the same day. Within a few hours, my car was up and running smoothly again. The staff was professional and friendly. They also double checked for other car start problems like the ignition and alternator. Amazing experience! Highly recommend

Service cannot get any better than that. Very upfront and helpful communication about everything. No surprises, and they truly listen to customers. Special mention for Lori who is absolutely fantastic at her job

Lori was in frequent communication to let us know what they were finding in our new-to-us used car. We appreciated the thorough service, prompt responses, and friendly demeanor. We will be returning with no hesitation to Downtown Automotive!

I sputtered to a stop outside their door with a dead alternator stranded downtown. They were more flexible than Im used to in this state. A guy came straight out with a jump box to help get my car into the garage, and quickly diagnose the problem. They were able to make space in their super backed up schedule to get me serviced and out the door in a day and a half.

Ive used Downtown Automotive for years! I appreciate their friendly professionalism, accurate diagnostics and great work. Two years ago, I moved to Denver, but I was just in Seattle and waited til here to have Downtown Automotive do an oil change. (Two days later, I called them about a slow tire leak and they fit me in and fixed the tire.) Love this place!

Love this place. i got a general inspection of my car... now listed above they are great to work with. thanks

I like classic cars, they need a little extra attention, and I have been going to Downtown Auto for years for exactly that. I really appreciate how clean the shop is, they are clearly taking good care of their tools. That care is reflected in the work they have done for me.

First time experience at Downtown Automotive and they were awesome! They were able to fit me in last minute (despite being booked for the day) to try and diagnose an issue that occurred suddenly. They figured out the issue and quickly resolved it same day. Saved me a trip to the dealership! The prices were very fair and Lory was transparent about everything. Very friendly staff. I would highly recommend. I will definitely come back if anything comes up in the future.

Thank you so very much for your excellent service in diagnosing and repairing my Infiniti 35X. Downtown Automotive performed their work on time and as agreed with me prior to commencing their services. I am a very happy, repeat customer.

Have always had a great experience with Downtown Automotive. Lori is very helpful and honest. Highly recommended!

Knowledgeable and friendly staff. Able to explain the technical workings of an engine in layman’s terms and is trust worthy. I have been going here for over a year and will continue to return.

This place seems great - friendly, quick, and thorough, and doesnt seem like they want to rip you off.

Lucky to have a trustworthy repair shop that one can trust. Great communication and speedy service.

After getting off work today, I realized that my front right tire was completely flat. I really didnt want to put on my spare tire or wait for AAA, since I was short on time. I looked up the nearest repair shop and Downtown Automotive was only a block away. I called them and Lori (the office manager) said that I could just stop by and they might be able to help me out. I pulled up, they put air in my tire, and there werent any immediate leaks. I had enough air to drive again and they suggested I check in with the Schwab where I bought the tire to see if I should have the tire replaced. They didnt charge for their time either. I really appreciate how they went out of their way to help me out when I was in a bind!

Beyond doing a great job, theyre really nice people.

I have been coming here for years. They are definitely truthful for a car maintenance shop!! Very reliable

Have used them twice so far and have loved my experience. Lory focuses on what your budget is and helps you prioritize what actually needs to be done for your car to last the minimum amount of time, and is happy to explain things and show you whats broken in the car.Both times Ive come they were able to resolve my issues extremely quickly. Very happy with my experience and will continue coming to them for assistance.

Very helpful, kind, and knowledgeable staff that went out of their way to help us!

Super friendly staff that is willing to accomodate you. Great prices and great service.

Fit us in at the last minute and repaired promptly

Dedicated workers to complete the job.

Ive been going to Downtown Automotive for years. They always do a great job and look out for you.

It took them a day longer to finish than expected (120K mile service, replace timing belt) but they put a note to credit $50 on my next visit to cover some of the Uber rides I had to take.

Waste customer care.I left my car overnight for an oil change and it got hit on the rear tire side.When I talked to Lori (the receptionist) and Gary ( the owner) they said it was not their responsibility.Who runs a business like that?

I bought a 2006 Subaru Legacy in February and these guys were the last ones to service it during previous ownership. I did an oil change and the drain plug was so loose I unscrewed it with my fingers, no ratchet needed. You guys need to check your work, luckily it didnt fall out.

I was able to get same day appointment for checking out a water seeping into the carpeting. Laurie and Ron were both very courteous. Provided me a timely update that I might need to take the car to an upholstery shop, even suggested a few shops. Found the source of seepage and took care of the flaw the same day.

Very knowledgeable folks Honest business dealings.

Ive never been treated so well at a mechanic shop. I had my car towed here after the brakes went out while I was driving. Experiencing a situation like that is difficult & it helps immeasurably if the people you have to interact with to resolve it are warm & helpful. Lori, manager & mechanic, put me at ease immediately with her good energy & communication. She was also really patient & helped me out in numerous ways. I ended up deciding to buy a new used car & sell the old one for scrap, but whenever I need mechanic services again I will definitely be returning here because I have so much appreciation for how I was treated.

Downtown automotive has always been incredibly helpful when Ive needed a mechanic for my car. They understand how important my car is to me and have always found ways to help me out of difficult issues when my car wasnt running and needed to be towed. Im very happy with their service.

My Nissan had been running great, I took it in for a simple fix as the shop is just down the road from me. The staff recommended brake service/suspension work and a few other repairs as I had just hit the 100k mark so I agreed, thinking it would keep things running smoothly for another few years. Paid just under $2k. The day after getting work done, my car began shaking every time I braked, and felt terrible to drive. About a week later, it wouldnt start. I called Downtown Automotive and asked them to come up to my house to take a look at the car, it took some convincing for them to agree. The guy that came over said my timing belt had snapped and the car was toast. My Nissan didnt have a timing belt so at this point I lost the remaining trust I had. He was able to get it to start in the end and I was charged $60 for the visit. Had a host of other problems after the starting issue that I had never experienced in the past, and ended up selling the car a few months later to my cousin (who was aware it had been turned into a piece of junk) just to get rid of it. Long story short, Ill never be back and would not recommend going here.

I do not think the word Thank you is enough for what they did. My Altima broke down and coming from another state and not knowing who to trust made me cross my fingers when I took my car to them. They went too many extra miles as team. Cheers

Very nice responsible people. I feel safe leaving my car here.

They are fantastic! Got my car looked at and diagnosed within the hour. They gave me discounts since my car had easier bits than newer cars. Fair prices and fast! They are very friendly and listen to your needs very carefully. They are flexible and work around your schedule and financial status. Definitely going back in the future.

Very informative. Took extra time to show me the issues under the hood, and did some extras for free

Great Customer Service, Ron was responsive and helped me set up an appointment time. Michael was so great!!! He helped me understand what was going on and what they were looking for. Ive had many issues with my 2005 Hyundai Elantra and have took it to a couple of shops trying to find a trustworthy mechanic and FINALLY i found them. The price was something I could afford because I had thought I was going to spend a bunch of money.. But I spent less on 02 sensors then having to spend thousands on a whole catalytic converter at the time. Michael did help me price out a new catalytic converter if the the check engine light comes on again and I am good with the price. Well worth the visit.. will be back again!

I’ve been a few times & enjoyed every experience. All the people who work there are kind and considerate, keep you updated on your vehicle, quick, and respect your budget (as best as possible).

It is tricky finding a tire place that you can trust that will provide you with outstanding service at a very reasonable price. Well....this is the spot! Lori was extremely helpful from start to finish and then some. The customer service is spot on and will recommend this shop to everyone!!

This place has great, timely service. They dont try to trick you into getting work done when you dont need it, and they offer detailed itemized receipts. Its nice to find an auto shop you can trust.

I’ve always gotten excellent service and fair prices from the Downtown Auto team. They are very honest and have always gotten me in a reasonable amount of time.

We got a flat while at MoPOP, they fixed us up and saved the day. Very good and friendly service!

If I could give this place a negative, I would. Went there twice from a family referral and twice I was screwed. Never again!

Extremely friendly, honest, and fairly priced. AAA discount.I was in from out of town over a holiday weekend when my alternator began to die. I picked this place initially because it was open on a Saturday and near the event I was attending. Ron was extremely accommodating and somehow managed to fit me in when I couldnt get there before noon and they closed at 4. My car was fixed quickly, and though I got there to pick it up a little after closing time, he stayed to show me how the battery and alternator tested before running my credit card. I told him before the fix to change out the battery if necessary, but it wasnt, and he didnt try to sell me anything I didnt need. He even told me what to have checked once I got home, and a second opinion confirmed the error code. Honestly, I wish I lived closer to this place so I could come back next time I have a problem.

Highly recommended. Michol and his team do great work and always have your interests at heart. AAA and Napa Auto Parts shop. Open on Saturday’s too! I look forward to going because I know I’ll get a straight answer and the work that is done will be high quality.

Amazing service. Lori was so helpful, honest and wonderful about keeping me informed throughout the repair process. The Jeep drives great and I will be sure that for as long as Im in the area, Downtown Automotive will be the only ones who touch my cars.

Had a tire puncture. Got helped right away when I showed up and it was very reasonably priced. Thanks so much!

Same day tyee change service for a competitive price & no push for the hard sell of superior options.Down to earth trust worthy service.Will go again.

Very honest. Told me that I didn’t need to waste money on fixing the plastic engine cover.

I called Downtown Automotive the Saturday before my Whistler trip with my Dad (which was the following Wednesday). I asked them to just check all the fluids and make sure it was safe for driving that distance. Told them that the tire still leaked air even though the dealer said it was ok.They did it all for like $50, they were sweet, they were amazing, and they treated me like a person, not a number. They found a nail in the shoulder of the leaky tire and called around to help me find a tire on short notice. They found it with the same dealer I had tried getting it fixed from last time. Irony of all ironies. I offered to have it transferred to them so they could do the work and get the money, but they said thanks but its no big deal. Anyway, I got the new tire on my car on Sunday. It kinda was a miracle and now I have a new car shop I can really really trust.

Ive taken both my Jeep Grand Cherokees here, first my 99 and now my 2011 model. They are professional, fast, honest and do great work. I always get multiple quotes and they typically will be 10-20% lower priced than the dealer. Ron is the man!

Strongly recommend going elsewhere for all services! Was scammed!I took my 05 Subaru WRX in while having to work in Seattle, miles from home and my shop. I needed an easy oil change and knew all the costs of materials as I have always done them myself on my vehicles. The gal told me you cant get this oil any cheaper and that it was a special polymer synthetic. I asked if it was full synth. and was told it was.I knew it was a scam but didnt have time to go elsewhere. However when the oil analysis was done, it was not even synthetic oil. It was a 10% blend sold at $42 gallon! Thats over 200% cost.

My daughter broke down in Seattle. We live over an hour away so had her car towed here in the middle of the night based on its reviews.They called us the next day with the estimate. We told them to go ahead and fix the car and give it a good once over. They fixed it right away and made a couple of suggestions. They were all things we knew about, so I know they werent just trying to get us to pay for unneeded service. They took care of everything we authorized them to do.They did a great job of communicating and that was a bonus on top of the terrific service.

These guys help me out after my car was wrecked! Huge shout out to Lori and Ron for all their help! I highly recommend them

Ive been going to Downtown automotive the last few years for all my maintenance on my 2012 toyota tacoma. As a female who knows little about car repair (and doesnt care to know), I never look forward to dealing with car service guys, but this place changed my view on that! Ron and his team are so helpful, never making me feel like they were trying to get an extra buck out of me. There advice was always truthful and genuine, and Ron would let me know how serious each repair/ suggestion would be because he could read that I couldnt afford all of it always. Seriously appreciate their service. I also never had a problem getting an appointment day of. These guys are the good ones!

I was on a trip from Southern California to the Seattle area when my car broke down on the 5 freeway in the diamond lane... it was a rainy Thursday morning and AAA towed my vehicle to Downtown Automotive... they were overwhelmed with business that morning, but still found time to work my vehicle into their busy schedule and got me back on the road a short time later... everyone at Downtown Automotive was pleasant, informative and extremely helpful. Despite a garage full of vehicles in need, they found time to repair my vehicle and get my family back to our trip. I was thrilled with the timeliness of their service, their professional attitude and the incredible service. What very easily could have been a crushing blow to a great family trip turned out to be a minor bump in the road thanks to all the great people at Downtown Automotive... Thanks again!

Awesome place. I found a nail in my tire. I called they told me to come in, they got me in and out in under 30 minutes.

Where do I even start!? Downtown Automotive was amazing. I first called to see if they had time to check my brakes. Michol was very kind, professional, and flexible. He told me to bring my truck in and they would take a look right away.When I walked in I was greeted by Ron, also very professional, helpful, and courteous. I got the inspection and the problem was far worse than I thought. Ron not only explained it very clearly to me, but he also asked me if i wanted to see it! I loved that! And it wasnt about trusting what they were telling me was wrong with it (which it didnt hurt to be able to see their integrity right in front of you!), it was helpful to see and understand the damage so I know how to try to avoid it as well. And they were very fast!!! I dropped it off after 1 and was able to pick it up before the end of my workday.They were affordable and worked with me the best that they could. I was in quite a financial bond and they were able to help get me on the road with the least amount necessary to be safe. I cant thank Downtown Automotive enough. I will continue to get work done by them and will refer others there as well

Ron was super helpful and provided excellent customer service. Highly recommended.

They said my alternator was bad and needed replacement along with my fuse box which was melted. they also said I needed a new belt for $40.The grand total they wanted to charge me was somewhere around $750 with the main problem being a failed alternator. i thought that sound high so I paid the $50 diagnosis fee and I took it somewhere else. Turns out- my alternator was perfectly fine- the fuse box/connection to the alternator was fried. They were either lying to me as what the problem was or clueless as to what the actual problem was- wither way- not good! I ended up paying $450 at my neighbourhood shop- THANKFUL TO HAVE TAKEN IT ELSEWHERE- BE WARNED FRIENDS!

These guys were extremely nice. Fixed up a screw that was in my tire. Done in less than 30 minutes and it was cheap. Good experience all around.

Quick care and the friendliest people, really went above and beyond after the initial fix. A little pricier than others, but they know what they are doing and have your best interest in mind always.

Great service in general

Always use the Downtown Automotive, I drove my 84 mercury to them on a 30 year old abused transmission just to get some other repairs, I have them working on my other car right now and definitely plan on having them rebuilding my transmission on the old merc, these guys provide QUALITY service!

Do not bring your Ford here! They incorrectly repaired my water pump which I had to get fixed again at a Ford Dealership along with multiple belts that were incorrectly replaced. Waste of my time and money!

Theyre pretty expensive!

Quick, responsive, all good