We rented a 22’ truck one-way from Houston, TX to Scottsdale. When we picked up the truck and got on the road, it was cool outside but by the time we got past San Antonio and into west Texas, it was evident that the AC in our truck was not working in ~105 deg temps. We called Penske to see what our options were and were told we could 1. Pull over and call roadside assistance to wait on a mechanic (in the heat) with the potential of having to unload and reload our belongings into a second truck or 2. Keep going and inform the return location of the issue to be partially reimbursed since we signed an agreement on a cooled truck. We kept our personal belongings in the cab, and several items (makeup and vitamins) had completely melted during our trip due to the heat, and when we told Paul about it, he completely blew us off. He put his hand up to the AC that was blowing luke-warm air at best and said “seems like it’s working to me” and faulted us for not accepting roadside assistance when god knows how long we would’ve been waiting in the west Texas heat for help. So if you prefer renting a truck without functional AC to move in the heat and then being called a liar to your face when you tell Paul about the issue, this is the place to rent from.This is the first negative review I have left in my life because I don’t like to denigrate businesses for isolated instances but the lack of respect we were treated with was beyond disappointing.

Awesome customer service

Paul was super cool and very professional pleasure to talk to and he answered all my questions I highly recommend them

My Family made a Reservation with Penske nationwide call center for Phoenix Az. Not Scottsdale Az . We were contacted by PAUL . A very rude individual. With no customer social skills or service service skills ....PAUL, didnt like us asking about the transmission (what type) he hung up on US got really upset, yelled at me and my Dad hung up on me hostile . very hostile . For no reason he then called me back, to tell me my Reservation for Moving Truck to move my family is voided. He then told me I will be placed on a do not rent list or DNR. in his computer, with no reasoning no problem and no authority to do so ...We didnt even get, to Arizona yet !! He put into the computer we cussed at him and threatened him . None of this is true, Last time I checked this type of behavior in a company computer is called fraud !!! PAUL IS A COMPLETE LIARAND A BAD EXAMPLE FOR PENSKE TRUCK LEASING.I only asked a simple question that he obviously did not know the answer too. PAUL should be Fired, Retrained, on Customer Service and people relations. This is very stressful world at the moment, the last thing a family needs to a simple question, is all of this when they are Moving.....and answer would have taken 2 seconds and is part of the job .PAUL be there to assist a problem? Or cause un needed tension and problems for a moving family with children? I think we all know the answer morally. I was raised to respect families and children.I think we all know the answer here. Paul have you seen Karen ? Penske Paul 2020.....................

Not reliable. On 2 different occasions we reserved a large truck and got a reservation number but when we arrived to pick up our truck, they said they didnt have ours and had none available.

Absolutely 5star! Moved from Scottsdale AZ to St Louis MO, with a car towed on the back. Dont rent with anyone else. Best price by far!! Great customer service. Best value for cross country move. Moving is stressful enough. Surprising that the best is the cheapest.

Paul was very rude! We will use a different truck rental company in the future.

Some of the best customer service I have experienced with a vehicle rental! The staff was very friendly, knowledgeable and very helpful. The truck rental was clean and working like brand new. The staff explained everything involved with the rental and how to get help when and if it’s needed! Thank you Penske for the help and great experience.

ACES!Would absolutely do business with again and again!

The Penske on Raintree crew is the absolute best. They are always willing to help. We value our relationship with all of the staff at this location.

Easy check in/out. Truck rode great.

Moving cross country from MO to AZ was made SO much easier. A faux pas made by U-Haul was made right by Penske Truck Rental, Earth City MO.

I had a terrible experience with my rental, I drove it to my home 5 miles away and spent the next 12 hours loading it for my 1000 mile move and the truck broke down after being on the road for 5 miles. Once the mobile technician arrived 3 hours after I initially called in to report the break down, he discovered the truck had a preexisting problem and never should have been rented out to begin with. Long story short I had to limp the truck down to the main Penske yard and they had movers swap everything over into a different truck and I began my trip again. I had originally left at 1PM and didnt get back on the road until 10PM, I greatly appreciate the Penske personal who helped me after the break down occurred, but Im severely dissatisfied that I was given a truck that had a mechanical problem that rendered it unusable and greatly delaying me my trip and severely stressing me out and pissing me off, as well as inconveniencing other parties in the process. I completely understand that things break but somebody didnt do their job correctly and the entire situation couldve been avoided to begin with. Id leave less than 1 star if it was possible. I had a horrendous rental experience and still havent heard back from anyone at Penske corporate offices, only the local rep where I dropped the truck off in Idaho.

Trick was in good shape and clean. Staff was very friendly and profwssional.

Good service, easy to do business with. Great truck.

Everything was handled with professionalism.

They always treat me right. If they dont have it they find it.

Nice place

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