Thank you ALL. Susan and her team never gave up. I got the exact car i wanted. The team is professional and they listen to what you want and what you can and can’t do. If you were in the market look for a new or used car I highly recommend Chapman Hyundai Scottsdale.

Amanda took exceptional care making sure to find solutions to a couple of issues - warning lights were staying on and there was no easy way to put on a front license plate. In addition she provided me with a convenient cheat sheet for servicing. The person I spoke with initially told me that the included maintenance was every 7500 miles and I could only have it done early 500 miles before that. I understood originally that it was 6000. In fact as I have a turbo it is 6000. I drove it almost 7000. I also keep getting emails from Chapman about 5000 mile maintenance.

Service advisor was very nice and explained the scope of work in detail and answered all of my questions. The service center is clean and has a nice waiting area. I recommend using their service center for your vehicle.

We just purchased a new 2022 Palisade from Yannick and the team at Chapman Hyundai and we were very impressed with how polite and helpful everyone was. Yannick Sesonga, our sales person, was great! Very knowledgeable about the car, super helpful, and made the process all very easy. Very happy with our new Hyundai, thank you!

NICK K. was great! Excellent customer service and communication skills. He explained what was wrong with my car, but didnt try to up sell us on things that our car didnt need. Totally honest and down to earth guy! He made our experience at the Chapman Hyundai Scottsdale Service Center very enjoyable and stress-free.

This location has been amazing from the start- I was impressed with how quickly they did the oil change ~ less than 1.5 hours. I had an issue with the pull handle to open the hood and I had no idea how it broke so I called them the next day when I discovered the issue and asked them about it. It was like that when they got my car but they were willing to fix it on a busy day (Friday) and alleviated my stress when I needed the hood to open for brake pads change the same day before a big road trip. The manager and Josue were understanding and helped me out! Will definitely come to this location and I live in Gilbert (worth the drive).

My wife and I bought our cars from here and have always received poor service here. My wifes car made a loud whirring sound that I told her was wrong and even went to the dealership for and they didnt find anything. We took it to Earnhardt and suddenly the noise was gone. I feel like Chapman is poorly run, that they are too big for their britches and their phone service is poor, they dont even know about their subject matter. Avoid Chapman and find a better dealership. All I have ever experienced here is poor service and a insensitive, deaf service team.

I hadn’t made an appointment but was helped right away. I wasn’t sure if I had a nail in one of my tires based on the alert I received on my dashboard. It turned out that everything was fine and the heat caused my tire pressure issue. I was told that there was a recall on my car and they took care of that too. Excellent customer service! Not to mention the popcorn and other snacks😜👍

An incredible surprising experience.The customer service was exceptional from the minute we got in till we left.Joshua Brooks was very knowledgeable and extremely patient with us, he explained everything from the vehicle to all the offers and incentives.Joshua was kind and listened to what our budget was and was more than willing to work with us to find something that fit our needs.I usually hate car buying but Chapman Hyundai along with people like Joshua made this and incredible experience and i recommend anyone in need of car to go to Chapman Hyundai and experience all that they have to offer!!

This is my new baby I got it 3 days ago and I love it everyone there is great and really work with you.this is my second car From them.

Chapman Hyundai is Killer. No pressure, show you what you want to see, and dont try to put you on a car of their choosing.And then there is Julie Schrader... deep product knowledge, easy going, listens more than she talks. Julie rocks and her warm heart and sweet smile make you feel like your sitting down with an old friend. 😊🥰

The absolute worst communication with the service department. I paid for the parts to get my car fixed about 2 months ago. They do not call to update me, I have to call them. Ive been given 3 different dates of when my car can get fixed. The latest date was September 27th and I waited but never received and update. I made a complain about the person working with me but obviously nothing has changed. Do not go here!

This was my first time at Chapman, and I was very pleased. The dealership is pleasant and comfortable with complimentary popcorn, bottled water, and available wifi. My service advisor, Amanda, is terrific, and everyone else was kind and helpful. My car was returned to me very clean and serviced perfectly.

Went here to look at a used car and had a wonderful experience. We were greeted immediately by Donald (our salesman) and he made us feel welcome and was respectful of our needs. We found the car that we wanted at an excellent price and drove away very satisfied. Best car buying experience I have ever had.

Took in for recalls I was told 90min per recallTotal time was 2 hours was pleased with the visit

What a great purchasing experience! Eli went out of his way to find us the exact vehicle we wanted. In fact he was so good the first time around we ended up buying another vehicle a few days later. Loving the new 2021 Sonata and Santa Fe. Special shout out to Mark in finance for his help and having everything ready to make the process quick and easy. Andres also gets special mention. Don’t hesitate to work with this dealership. They are a class act.

We were treated respectfully and Daniel answered every question we had thoroughly and completely. I told him coming in that I didn’t want to talk about the dealerships car until I knew their offer on my trade and they did exactly that. It went smoothly from that point to the finish. Very good dealership to work with and we’ll recommend people to Daniel if given the opportunity.

This was my first time at Chapman Hyundai - but it will not be my last. Everyone there was so accommodating and professional. I truly felt like the sales and finance people too very good care of me. They listened to me and I got the car of my dreams a 2022 Hyundai Tucson. I really love this place and would recommend it to anyone who is looking to be dealt with fairly.

Before purchasing a car at from Donald Duck at Hyundai Chapman in Scottsdale, I have been looking for best deal at several dealerships for the right car. Originally I was looking for a used car for a great price with low miles and warranty because I am a college student and cannot afford a high monthly payment. When I told Donald my price range and how much I was willing to spend on a monthly payment he was able to give me a smoking deal on a brand new 2021 Hyundai Elantra. Donald was very patient with my mom and I and fought for a great price on my new car. There was no pressure in purchasing the car and he even spent a couple hours informing me every cool feature on the car. The finance manager that helped us out was also very helpful and was able to give me a longer warranty on the car. I still love my car today! And will be a forever be a grateful customer towards Donald at Hyundai Chapman. I will be coming here again in the future if I need a car (which unfortunately isn’t anytime soon). I highly recommend purchasing a car through Donald as he is very accommodating for his customers. Thank you again for the amazing service!

We have attempted for the second time buying from Chapman and it always fails. They run the credit and ask all these questions that clearly should have been asked prior. Both times it is horrible miscommunication. Both times the sales man run the credit app with Chapman financing only, no other banks, no offers whats so ever. This is our second time and both times we did not get help. We have now found a car, gotten approved, zero down payment for a new 2021 palisade. Second time finding a car else where and getting approved. We were never even asked about down payment or affordability. Very disappointed . We have purchase two new cars this year that started with Chapman and ended with another dealership. As a reminder, sales man are to run the credit and await decision from bank not make decisions for them. Our sales man uses the “been selling cars for 20 years” they should really stop using that. It only counts if it is continuous sales.

Took my Tucson in for a recall first at a different Hyundai dealership and was told they didnt have the part. They would call me later but weeks went by and I didnt hear anything back so I tried Chapman and it was easy to schedule and I love that they offer the online tracking for services. I had my car back within 24 hours

It was my first time, my Sonata was due for oil change & I tried to schedule a service then found an opening.My only concern was 90 minutes waiting to get it done, but everything was done.Thanks for Nick for a great service.

In my experience, these folks do not waste your time, as they did not waste mine! Josh, Chad, Mark, and Brian all worked together in what I thought was going to be an extremely rough deal, but these four made it one of the most easy and pleasant experiences I have had. This is only my second new vehicle in my lifetime, and they made it an absolute treat from start to finish. I will surely be a repeat customer in the future.

I was in need of a vehicle and had specific tastes in the new Tucson! I called up Jay from a friend and he helped me out right away. The best part in business is following up with someone’s needs and delivering everything you wished for. Very satisfied with the dealership and would recommend in the future. Good job Hyundai Chapman Scottsdale!

Chapman Hyundai has been a amazing company that our family has been with for a year and a half now. We love our Tuscan. We appreciate the workers who help us. Especially Lucas our sales associate. Looking forward to purchase another Hyundai vehicle in the future.

Needed a new vehicle after mine was a total loss after a rear end accident. After checking various car websites I saw that there was a vehicle that was almost a complete match of my poor Hyundai Tucson that was crunched. I arrived at Chapman Scottsdale Hyundai around 8 pm to try and get a test drive. I was met by salesman Dan M and he was able to let me drive around and check things out. I came back a couple days later and he helped me with the purchase, explaining everything I had a question about. It was a very easy transaction and Im pleased that I have a similar SUV to the one I lost. Thank you Dan and all the rest of the employees at Chapman Scottsdale Hyundai.

STAY AWAY from the Service Department! Typical dealership shenanigans going on here. We got a recall notice from Hyundai so we took our car to Chapman. They claimed that our car did not need the recall work (which I don’t even believe), but they had no problem finding a couple hundred dollars worth of other work that just HAD to be done.Once we got the car home our wiper fluid immediately started leaking all over the garage floor. IMMEDIATELY. We had never had any issue with the wiper fluid before taking the car to Chapman. We called back and told them what happened, and the first available appointment to “take a look” was another 10 days away. When we finally got the car back to them, they told us the wiper fluid pump was cracked and they didn’t have the part. But they said they could order it and do the work for another $400. Keep in mind *they broke it* AND it’s a $25 part!We tried to get them to acknowledge that it was their responsibility and took it up to the Customer Relations Manager who spoke to the technician who somehow seems certain that there’s no way he accidentally cracked our wiper pump even though he worked on the car two weeks ago and let’s be honest no one is ever going to admit to that anyway. But the service manager refuses to do anything.Like I said - STAY AWAY. From what we’ve seen, this dealership won’t perform mandatory recalls that would be paid by Hyundai, conveniently find issues to charge the customer hundreds of dollars for, and also BREAK YOUR CAR AND REFUSE TO FIX IT.

Went in to purchase a 2021 Sonata. Donald was extremely knowledgeable about the product and very easy to deal with. Jim worked out a deal that I was extremely happy with, entire process took less than an hour. Brian in finance made the paperwork easy to understand and answered any questions I had. It was the best purchase experience I ever had. If you want to buy you need to buy there. Ask for Donald.

Justin was my service manager and took incredible care of me. I switched from another Hyundai dealership because I am working from home and Chapman is a lot more convenient now. I was concerned about switching after establishing a good relationship with the other dealership. Justin took great care of me. I noticed my skid plate had come almost completely off after getting work done. It may or may not have been related to the work that was done before. Regardless, Justin took care of it quickly and free of charge. I am super grateful to him.

The staff were very courteous and knowledgeable. The work was done to my satisfaction. Ive been very happy with them when I take my car to be serviced.

An incredible surprising experience. The biggest surprise was no surprise just outstanding customer service. Worked with Shawn who is in addition to being knowledgeable was extremely patient with us explaining everything from the vehicle to all the offers and incentives. Shawn has reached out to us days after the sale to see if we had any questions or concerns which we find to be going above and beyond. Another surprise was the credit manager Caleb who also explained all financing details to us in simple terms (spot on) including any extended warranty with zero hard sells. Chapman also had the vehicle that we wanted. As a senior, I have had a number of new and certified car purchases ranging from good to absolutely awful however this is the first exceptional new car purchase. Easy to get used to.

Bought a Hyundai from Jonathon today. I dont usually leave reviews, but he was so great that I had to! The process was pain free thanks to him (low pressure, let me drive the car as I pleased on the test drive, friendly chit chat), we had a lot of fun. From start to finish it was easy and he didnt insist on adding a million extra things to add up the price like most dealerships. If you go here, make sure to ask for Jonathon as your salesman!

Gave me more for my trade in than other dealerships and offered a great type of loan for the car I wanted. Rolland was great! Thanks for helping me get back on the road.

Great service and informative. Provided a loaner without hassle as my car was down for an extended period of time. Thank you to the service team.

4 stars for not being Berkshire Hathaway. 1 star because Dan and Donald took a reasonable offer when presented. No desk manager coming out to get the money left on the table. Family owned. Good place.

Chad was terrific. He orchestrated my 15,000 mile checkup. His crew found several other matters that required fixing. An AC leak, After 9 years, I finally needed four new tires. Etc. But I must say, I am always pleased with the fine service I have received when I go to this dealership for my regular checkups or otherwise. I highly recommend Chapman Hyundai.

I would only deduct stars because I felt I was lied to when I was coming in one a day to sign for a car I already wanted. I was told they already sold the car 30 minutes before I got there, but in reality it was sold over the weekend and I was never told just to get me to go in the dealership. I ended up going to Automation instead. That aside the service itself was good, but that one thing was what caused me to drive down to Tempe and give my business to another dealership.

Best car lot I have ever been to! I highly recommend them and ask for Shon for your car salesman he took great care of me!

Overall the service center is good. I feel I was charged $150 for a service that was not needed and did not get and adequate explanation for the problem. They just said the engine was designed to shut down while you are accelerating in oncoming traffic..

Excellent service!! I dropped off my car the night before. I received a text first thing in the morning and was able to easily communicate with the service department. My car was ready on time, and Nick was friendly and helpful! I’m so glad I decided to go a little bit out of my way. I had been going to another dealership for the past 4 years because it’s 5 minutes away from home, and I was NEVER happy with the service I received. I will always go to Chapman from now on!

Great service. Joseph G was friendly, attentive and got my car back the same day!

Called to get a diagnostics test done. Was told by one person it would take 2 days to do. I explained to the lady I cant leave my car for 2 days I have no other ride. So she transferred me to talk to a service guy and he then told me no they will need to keep my car for 8 days. I asked just for a diagnostics test? He said yes. Not sure what happened but then I told him thats Impossible I dont have another ride. I called and asked another place about a diagnostics test and they said it shouldnt take more than a day maybe 2 at most. I felt like hyundai of scottsdale didnt want to deal with me and thats why they told me wrong. S NOT GOING THERE EVER AGAIN.

As always, service was prompt and all the staff were friendly and helpful. Glad to see extra cleaning measures in place and everyone masked up for safety. The techs always treat my baby well. Ill never go anywhere else. Well worth the hour and a half drive since we moved out of the Valley. Thanks and keep up the great work.

We had the best service rep she was so knowledgeable and knew everything that we were talking about and helped us to the most. She was so generous she even paid for a ride home through Uber when we didnt have a ride home I would so recommend Hyundai Chapman to anybody that needs wants service a car anything they Rock they are the best.

I was very impressed with the service and how fast they got my car in and also gave me a loaner car. I was told from another dealership that my car was normal. I would recommend Chapman for service and when I’m ready to buy a new car I’m going to Chapman!

Lead times were 2-3 days which was acceptable considering the other dealerships in the valley were weeks out. The services were very expensive but at least performed well. My real issue was the lack of communication through out the process. I was told my service rep would call me multiple times but he never did. I had to keep calling.They could also do a better job at explaining what work actually needs to be done. My AC compressor needed to be replaced, but I did not know that until i finally got a hold of the rep. It was listed as a recommendation on the inspection report.

Had a check engine light suddenly come on. Water pump had failed. They were able to squeeze me in and get it fixed. Very thankful!

After multiple failed attempts at scheduling an appointment or even test driving a car I cant begin to express how thankful I am to Jay Schaeffer, Caleb Escalante & Chapman Hyundai for the top notch service we received! This was an extra special purchase as it was my nieces first time purchasing her own car. Upon arrival Jay met us with a genuine smile & positive vibes - We knew we were in good hands! Jay was very knowledgeable in giving us info, recommendations & even tips to help us wrap up final decisions. Caleb was kind, thorough and patient in explaining the finance details & helped us solidify our purchase. Both Jay & Caleb stayed after hours putting their weekend plans on hold just so we could complete this purchase. Their dedication to customer service exceeds every car purchasing experience Ive ever had! I highly recommend Chapman Hyundai - we are beyond happy with my nieces purchase! :D

Josue was a perfect gentleman and was on top of everything. My visit was short quick and out.

I bought a new Hyundai after researching and visiting local dealers. Chapman Hyundai Scottsdale required a 30 mile commute but it was well worth it. Their staff, facility, and approach to sales were all superior to other peer dealers. I recommend them, and I will be a repeat customer. I was reminded that it is possible to have a great new car buying experience that can be done efficiently.

Outstanding customer service team! Waited at the dealership for my routine maintenance, they made sure I was comfortable, was in and out of there within an hour!

After having multiple negative experiences while looking for cars during the last few weeks, Im so thankful I stumbled upon Chapman Hyundai Scottsdale. Immediately upon entering the lot, Jay Schaeffer greeted us and helped us look for a Hyundai Tucson. Jay was knowledgeable, incredibly helpful, and had a positive demeanor and attitude the entire time. Being a first time car buyer, I was worried the process would be long and complicated but Jay and Caleb Escalante took their time (past their closing time, taking time away from their families) to explain each step of the process to me and helping when I was unsure without being pushy. I am truly thankful to have been able to have both Jay and Caleb help me while purchasing my first car. The service was exceptional and I am so happy with my purchase!

I have been to many dealerships since I moved to Arizona. This experience was the best experience I’ve ever had. Everything went very smooth and John Reagan was an AWESOME SALESMAN. Thank you all so much for the great customer service it truly meant a lot to me I LOVE MY INFINITI QX30. When my son and husband are ready to purchase cars we will be back. BTW I will be back as well in about 2 years for the Genesis SUV. (Goals)

Yannick Sesonga was terrific and truly professional. I would like to give him 6 stars. Mark Zemeckis was a pleasure as well, very thorough with the paperwork and went over the details, very personable too. Would do business with them anytime. I am very happy and excited to be apart of the Hyundai family.

Requested Car in stock. Dealer held car for me until required. Gave me a fair price for my trade-in. Julie Schraders delivery and description of features was perfect. She also went beyond the requirements and assisted me with my auto insurance claim.

Easiest car purchase ever, no high pressure upsells. Great!

Lisa is the bomb at this service place. I love her friendly manner. She is prompt and efficient in her work, and explains every step of the way, what move is next. Her honesty is a great quality that many lack. I love the way she runs that service department, and keeps everything flowing smoothly. I hope she will NEVER leave this dealership. I would drive across town to deal with this woman. Shes tiny, but shes Mighty and a Great asset to the company in my opinion.

Loved the experience. My father and I were in and out in no time. They made finance super quick. All the staff are very personable and friendly. If anybody is looking to to buy a new Hyundai I would definitely recommend Chapman Hyundai without a shadow of doubt.

Nick is the best !!! He took good care of my car . I highly recommend Nick and Hyundai Chapman to everyone.

I bought a 2018 Hyundai Tucson from YANNICK SESONGA yesterday, and I was very happy with the service he provided, and he was a very kind, person who did a great job meeting my needs! I would highly recommend him to anyone.

I had a great experience leasing a new Hyundai Sonata! Yanik answered all of my questions and was very knowledgable about the different makes and models I had questions about. I process was quick and easy.

The reason Chapman Hyundai gets a 5 is salesperson Julie Schrader (and manager Jim Deschener... I can’t tell you how many frustrating, dishonest and disappointing experiences I’ve had with other car dealers). Julie was honest, responsive, helped us do everything online or by phone (we are 2-hours from PHX and DO NOT want to drive there, especially this time of year). Julie delivered the car to our home and spent time going through how to operate and program the thing. Truly stupendous.

We had an incredible experience from start to finish with Chapman Hyundai Scottsdale & will definitely purchase from them again in the future!!! We actually live in Tucson, so everything was done remotely, but they were friendly & efficient :)

My wife and I were very well received by the seller, we received an excellent proposal to purchase the Tucson 2021 and we closed the deal. My wife is loving the vehicle. The vehicle is excellent, economical and gives a lot of security to my wife. Thank you very much for your great help, Marco Oliveira.

So, I have been new car shopping for a few months now. I am mostly looking at Subaru and Toyota but wanted to stop and look at some Hyundai products too. I was partnered with the sales rep Julie and I just gotta say she was amazing. Most of the time, when you go into a car dealership there are sleazy car salesman who pressure you to buy then n there. I walked in and made myself clear that I was just looking. Julie took the time to get to know me, to thoroughly understand my concerns and needs, and she spent hours with me talking about what I wanted and how I could best achieve those goals.I was never spammed or called often after either. Julie followed up with me when I asked her too and was prompt in getting me answers. Unfortunately I lost my job, due to Covid downsizing, and cant get approved for financing at this time. However, when I can I plan to only work with Julie. I just felt comfortable working with her and trust her as a salesperson.

If youre looking for a car dealership that does not listen to its customers and gets upset because you decide to go to another dealership, then look no further. Stay clear of a salesman by the name of Donald if things are not transpiring his way, he will throw a temper tantrum and not act professional like a salesman should. Ive never received this level of dissatisfaction from a dealership in my life and honestly you should stay clear of a dealership that conducts themselves in such fashion. Great job Donald I see why customers run when they hear your name because you are a horrible sales person and someone that reflects poorly on the company. Poor job Donald poor job poor job.

I got my new 2022. Loved Chapman Hyundai. Everyone was nice and excellent to work with. Ill be back.

The staff was extremely respectful of my needs and the service was quick and easy!

I would avoid this place like the plague. I went in to look at a specific vehicle they had. It was not a Hyundai brand. It was used vehicle. We went into into the negotiations; talk numbers. They were not willing to sell us the vehicle at what we wanted. The guy was talking about loosing money and what not but, in my mind they are already loosing money the car has been in their hands close to 2 1/2months just sitting there. It was my first stop looking at cars for the day so I told the guy that was helping me I was not interested as i got other cars to look at. He then started to be rude as if I offended him.As of now I seen they raised the price even further. Thank god I did not buy a vehicle from them. I bought brand new at a better price than what they were asking for used. Do your research and come prepared !

Excellent service. No waiting for a scheduled appointment. Always a pleasant experience at Chapman Hyundai Scottsdale.

When buying a car your ultimate goal is to have transportation, last week my transportation was experiencing issues leaving it undrivable. After a misunderstanding, Michael Simpson and Lisa Magram took very well care of me as a 2020 Hyundai Elantra Sport owner. I can confidently say i am pleased to have made my purchase with Chapman Hyundai Scottsdale. 10/10 would recommend. - Bailee Stoffel

The service advisor consistently ignores my appointment time and puts my car to the back of the line so its the last car started every time. The service techs leave off skid plate bolts and have not once taken care of my car properly.

Thorough and courteous car service at a reasonable price

MY daughter bought her 1st car today age 21. And they were so awesome. They found her a better interest rate. 8.9 to 3.75... AMAZING... Also reactivated the car alarm.She also would have had to wait 2 days more for her car.. BUT again .... They went out of there way an brought her dinner and car to her job!!!!Thank you CHAMPMAN!!!! for treating my daughter like family.... This is one of my daughters 1st moments in life and I get to put in her baby book how awesome YOU ALL ARE... THANK YOU. AN GOD BLESS YOU ALL!!!!

This dealership provided an incredible experience throughout my car purchase. From initial point of contact, arranging a time that worked for my schedule, to professional touches like having the car that I wished to look at brought to the entrance for my arrival. The purchase was seamless and incredibly pleasant thanks to Shawn in sales and Dakota in finance. I was in and out in a couple of hours. Allowing me to move on with the rest of my busy day. Dont go through a difficult purchasing experience with another dealer. Simply go to Chapman Hyundai Scottsdale for their polished professionalism.

My wife and i purchased a new 2020 Hyundai Palisade here today and our salesman Eli was awesome to work with. We are from Tucson and Eli took care of us and did everything possible to get us in our new Hyundai we were able to purchase our vehicle through internet and phone working closely with Eli he was outstanding in getting us approved and even recommended his broker to help us get insurance on our Hyundai thank you so much Eli for all you did to help us purchase our Hyundai. Now it doesnt end there Eli had another Chapman employee named Mario who drove and delivered our Hyundai to us at our home which made our experience that much better. Once Mario arrived with our vehicle Mario went over all the vehicles bells and whistles and explained and showed us how everything worked i was really impressed with Mario and his knowledge about our new purchase. In conclusion i must say that Eli and Mario gave us the best experience in buying a vehicle from them over at Chapman Hyundai Scottsdale and i will definitely recommend them to anyone that is looking to purchase a new car. Once again thank you so much Eli and Mario you guys definitely went above and beyond!!!Thank youVeronica Rodriguez

I recently traded in my lovely 2017 Focus, which was my first car. Chad and Andres, the sales Managers that helped my get into a new 2021 Tucson Sport, not only made the experience pleasant, but it was probably the best car buying experience I’ve had. They made it hassle free, they knew their stuff, and I drove off the lot that night in a vehicle I love. Hyundai also has some of the best warrantees that come with a new vehicle.

Watch your back, because they will lie to you about when the car is being worked on. Also, they mentioned a replacement price for the Air Conditioner of $1500.00 before they even looked at it. Which of course scared me. I called the Service Center in Apache Junction and that was the last thing they mentioned. They talked about alternative replacement parts. Chapman does not care about their Customers or even their own business, because their highest recurring contact with customers is with the Service Center.

Topnotch services will buy next Hyundai there instead of Earnhardt

Customers service is super--with Lisa. They maintain our SUV and we have no issues.

It was time to purchase a new vehicle for my wife starting in June of 22 and all I was reading about in the news was the chip shortage. I thought it might be not only a challenge, but quite pricey. We discussed holding off for a year but then decided to give it a go and, if it didnt work, wed put things on pause. I began diligently researching vehicles. My wife currently had a small SUV and we have a small garage, and she preferred sticking with a similarly sized vehicle. I honed in on the newly re-designed Hyundai Tucson and was piqued that the new hybrid model had more power, was quieter, and got substantially better mileage than the convention ICE version. I started my quest. As is usually the case, several dealers that I contacted via either phone or internet were in the game playing business. They either wouldnt call me back (and then did weeks later) or they wanted me to come in to discuss the purchase without giving me the information that I needed. I finally made an appointment with a gentleman from Chapman Hyundai in Scottsdale as he had been the the best in answering my questions. As it turns out, we drove all the way to the dealership only to walk in and find out that the salesperson was busy with another client. We stood and waited, contemplating leaving (we werent even acknowledged by the salesperson we CONFIRMED the appt with just a few hours before) and our entire experience turned around in a flash with one Are you being helped? Her name is Julie Shrader and she ended up being so totally amazing that she not only made us forget about walking out, but ended up so engaged with my wife and I, showing us around the new Tucson, answering questions, helping us get on a list for a new one of my wifes liking (they had some enroute). We signed for a fair price and she kept us informed and engaged during the entire waiting process, was always available to answer questions, helped up pre-order a spare tire kit at a discount (the new hybrid model doesnt come with a spare...just an inflation kit, which is silly, IMO), was amazing during the delivery, explaining almost every feature to my wife and I, and was just, overall, the BEST, most helpful, and genuine auto salesperson that we have EVER had. Kudos, also, to the sales manager, Matt (when he said he wanted to make the process easy, he meant it, and it showed), the parts department for their friendly, helpful staff, the service manager, Mike, and the customer relations manager, Melissa (who called when I emailed her about how Julie saved the process and deserved recognition for doing so), who were all involved in this auto buying journey and made it painless and easy. I cannot more highly recommend Julie and this dealership if you are looking for a Hyundai. Amazing 5 Star experience once Julie got involved with us. Thanks, Julie, and Chapman Hyundai! PS: The wife LOVES her new car, too!

Great place, I bought my last two cars here and can’t imagine going anywhere else. Dan Mcaleer, my salesman, was incredibly helpful and got me into the car I wanted without any hassle. I was expecting to buy a used car but Dan found me a brand new 2021 Elantra in my price range. The warranty is also amazing, I can rest assured knowing when my car needs to be serviced I’ll be taken care of and it won’t cost me an arm and a leg.

Its a tough time to purchase a car during this semi-conductor chip shortage. Car prices are at all time high. My overall experience was positive. Initially when I called and inquired (30 mins prior to closing) the car I was told its in stock. I went the very next day at opening time. I was then told that the car was sold. I was surprised how it could have been sold within 30 mins after my inquiry. Nevertheless, on my way back someone called me back inside and went to check for this car and said it was available. I had a very great salesman - Jonathan Shelley. He was very honest, patient and very respectful. There were few dealer addons which were non-negotiable due to the current market. Matt sales manager was also very understanding and helpful. I gave one star because of few staff who were not pleasant to work with but I really recommend Jonathan Shelley if you are looking to buy a car in this dealership.

Chapman Hyundai was the best to work with getting my new car last minute after my old ones transmission died. They even drove the car out to my home for me very late to make sure I received it on time for work the next day!! Highly recommend these guys!

Communication was great, the texted recommendation and approval process for additional repairs was seamless, and the crew was pleasant and helpful! Would recommend as a service center for any warranty work and ongoing maintenance for sure.

Great service. Friendly staff. Nick provided me with a brand new car as a loaner rental while servicing my car...Great experience...

Terrible service experience! Made an appointment for oil change and when I got there they told me the wait was 2-2:30 hours. There was no customer service rep to talk to and no general manager. The next guy pretend to be busy because it was noon and it looks like he was planning to leave. The middle guy they had me talk too was clueless and suggested I go to another dealership.. save yourself the hassle and go somewhere else.

Great service and staff. I drive about 40 miles out of my to have my Hyundai serviced here. Staff is friendly, attentive, and make sure my questions are answered. Very nice facility to spend time in while you’re waiting on an oil change...coffee, WiFi, charge points, etc.

I went to Chapman Hyundai Scottsdale for maintenance servicing of my car. Nick was my service manager and was incredibly helpful. They updated me about recommended extra work that should be done on my car after a multi-point inspection. And also provided me with rides to and from my house. Excellent service team.

Great experience. Don Williams was absolutely fabulous. Very knowledgeable and thorough. We left with our 2021 Tucson....just what we wanted and answered every question. It was one of the most positive car buying experiences. Thanks.

Service at this dealership was great from every aspect of the buying and financing process. Susan in sales was wonderful in helping me navigate the vehicle that perfectly fit my wants and needs, she also made the process fun and enjoyable! Im very happy with the experience and my vehicle.

AMAZING EXPERIENCE ALL AROUND!!!!!I usually dont leave reviews but this dealership and its team truly deserves it! My salesman Donald was a great one, he was very upfront and honest all the way through the process and kept me posted on everything as the deal came together. He was very knowledgeable about the vehicle and answered all my questions and made the setup a breeze. I also want to thank the sales manager Matt and the finance manager Brian for all their extra effort and making my experience very enjoyable. I have been burned by other dealerships in the valley so it was a breath of fresh air to do business with attentive and honest people. Thank you!

First time car buyer. Shawn was great! He made sure I got the best deal. He was very patient and answered all of my questions.

Quick and easy to schedule and they completed the work in a faster time than estimated. Dropped off car, was kept updated by text, and check out was easy when the work was complete. Comparable price and a nice clean car, and I was on my way quickly.

We are from out of state but came by looking for a particular used car I saw online for my daughter who is attending college nearby. The car was a very recent trade-in so it was not yet cleaned, detailed, serviced, etc. We met Chad, used car sales manager and talked it over with him. After looking around different locations/cars for the day we came back to Chapman and dealt with Chad. He absolutely bent over backwards to get this car ready for us in the short amount of time we had before heading back home to WA in three days. They did a complete check and service on the car, replacing needed components if needed. It was an extraordinary effort and we were kept in constant communication on the status of the car for the next couple of days. Service needed to order a minor part for the car that wouldnt come in until after we left. Once the part came in they made a convenient appointment with our daughter to pick up her new car at her school and finish fully detailing it and replace the one part. I am nothing but impressed with the way we were treated from start to finish. Every step was done professionally and honestly. Thank you Chad and Chapman for top quality treatment! This is how you want to feel when you buy a used car. I feel like I made the best decision to buy from Chapman and my daughter has a great used car that will get service work done there.

Everyone at Chapman Hyundai Scottsdale has been GREAT. We LOVE our new Tucson. Bought a dashmat for the car and cant wait to put it in the car. Thank you.

If you’re looking to get into a new or used car... Definitely check out Chapman Hyundai Scottsdale! I gave Shawn all the criteria I was looking for in a used vehicle and he knocked it out of the park. He found something in my price range that had all the bells and whistles and worked with me to ensure I was happy with my purchase. He went the extra mile to make sure I was 100% satisfied with the vehicle I was buying. I will definitely be recommending Chapman’s and Shawn to anyone looking to buy a new or used car in the Phoenix area!

Jon Was awesome, explained everything to me with crayons which i needed being a first time buyer. I love my car and Jon wasnt trying to push or be too aggressive and coming from a sales job myself i truly appreciated it. Will be a long time customer.

Everyone was very helpful. Definitely going back again when needed.Highly recommend!!!

Worked with Juan Soto and a great experience. Would definitely recommend working with him and Champan Ford