This is for service, i came in thinking we had to program the keys and Dave in service just replaces the battery on the controls and the car started. Amazing person and customer service. Super happy

Jose made my car buying experience extremely pleasant and easy. He went above and beyond to satisfy my needs. He was very quick to correspond by email, much better than any other dealership in the area, and we had almost all the paperwork done before I ever walked into the dealership. He made sure my new car was sparkling clean with a full tank of premium gas. Definitely recommend this dealership if youre going to buy a new Mazda.

Ken is the best advisor that you could ever have. I have been dealing with him for about 4 years now. I will continue to have all my service and work completed here even though I am sure I get find cheaper prices at a non dealership shop.juat can not pass up how awesome Ken is.

I took ownership of my new vehicle without noticing a large rip in the back cargo area of the vehicle. A few days later I noticed the rip while loading groceries in the rear. I called the dealership and spoke to Mr Garrett, manager of the service department. I explained what the issue was and he set up a time for me to come in to repair the rip. I arrived on the day appointed. His crew made repairs no questions asked. Kudows to MrGarrett and his crew for doing the right thing. I not too crazy about the dealership but the service department is a keeper.

9 months after oil change with them and oil level is 1/8 above max line (measured cold, coolant not dropping). They put too much. They also told my wife your manual transmission oil is very thick and needs to be replaced. Transmission has no dip stick and no easy way to check the oil and I just changed it my self - they definitely were not in there. If you are going to charge top dollar for service, make sure your service is top notch!

I typically dont leave reviews; however, I felt compelled to say how pleased Ive been with this dealership. My salesman (Christian) was the cornerstone of my experience: hes exceptionally thorough, genuinely cared about my needs and went above and beyond to meet them, in many instances he exceeded my expectations. I must say, this has been a night and day difference compared to the previous dealership I used when buying my last two cars. All in all, Im sure they have other great salesman as well, but I highly recommend anyone reading this review, if youre considering a Mazda, consider giving this dealership a visit; ask for Christian.Im going in for my first service today (oil change) and will update this post to share my experience.

Christian was our sales advisor and he did a fantastic job of making the entire process easy to understand and as quick as possible. He helped get us the most for our trade in and even helped entertain my children while we waited for the paperwork to be completed. I am very pleased with the all around customer experience provided by Schaumburg Mazda!

Service Advisor always make me feel right at home. Very attentive

I Bought a “new” car and got a great deal! It’s a Mazda 2020 silver with 101 miles on it😊 Professional and friendly! 5 star experince🤩 Thank you Christian Gillespie!!

Their service is great. They were real polite and not over pricey. They had my car done when they said they were going to have it done ..

I bought a Mazda CX-7 from this dealer in December 2014, few months later I started hearing some cracking when making sharp turns which I ignored, and in 2017 Mazda called for a recall to fix the lower arms saying that is very risky to keep driving the car in such a condition, so I took it to dealer for the repairs, few months later the same problem came back and didn’t now how bad the problem is till now when I m trying to sell it, I took the car to the mechanic for the inspection before selling it, and he told me that I’m lucky I’m still alive because the front wheel could detach anytime and it’s loose and he said either the recall was done badly or the damage was already big when they did it, I don’t believe that Mazda could risk the life of the many people driving their cars on roads just like that, it is a big shame. Please for anyone who want to buy a car from Mazda be very careful specially the older cars. The Mazda vin number is JM3ER2W52A0349504

The worst!!!! Forget appointments they don’t adhere to times! Meet and greet.... none stood around til someone finally came then disappeared. I would check other Mazda dealerships before I would spend any more money at this one. Waiting room TV had a very questionable movie on....thank god no kids around.

We visited a few dealerships before we visited Napletons Schaumburg Mazda last Friday, and had a terrible experience, but the customer service that we received from Ivan Bedolla and John Proano (Manager), as well as the maintenance packages that they provide helped us decide to buy the car from them! We also want to thank them for understanding our budget constraints, and working with us to provide us with the extra savings. We will definitely consider buying our next car from Napletons Schaumburg Mazda in the future!

Sandi was so awesome, he came in on his day off and worked around my schedule, the service was awesome they really make sure you get everything you want for a good price, I am very happy with my new Mazda!

Everyone working in the shop is courteous as well as quick. My oil changes usually only take a half hour, and the service is excellent. Great waiting area with coffee and some pretty comfy seating, so it seems like time flies when youre waiting.

I bought my cx 5 in 2016, and I have all repairs and oil changes done here. Kenny is absolutely the best! Polite, professional, understanding., and extremely knowledgeable. They make me feel safe and secure. I know when my car is finished, I have no worries! Kenny explains everything. Lets me know when something is starting to wear down, and gives me a time frame to have it repaired and /or replaced. I have never had anyone make me feel like they look out for me. You sure dont see that anymore.

Awesome customer service! Thank you Christian for all the help!

Excellent service!

Used cars sales people really live up to their reputation as sleazy.

Repair team is spot on! Very good service. Ken is always helpful and diligent to access whats really needed.

Great service and communication. I feel like Im being treated fairly and respectfully.

Brand new sale room and service desk was update and looks clean and organizing.Good job for all in Schaumburg Mapleton MazdaZoom-Zoom👍👈

Once i went there to get my oil change, it was the worst experience ever. First technician brought told me that my tires are bad and need to be replaced, so he got me four tires for $1300 (parts+labor) of unknown brand. I saw a better Michelin or Bridgestone for $700 plus Costco technician told me that my tires are still good (i also went to firestone they told me the same). Second thing that Mazda technician told me is i need to change my transmission fluid, at first i agreed but then my brother told me (he is a mechanical engineer) that you never have to change a transmission oil in Mazdas especially in one with SKYACTIVE technology.

Best service