FedEx has, without question, declined significantly, in the last year, when it comes to customer service. But this experience sealed the deal for me and Im not coming back. I paid over $18 dollars for a package to be delivered within a standard time frame. They delivered it to an address not listed on my receipt as I had the correct address listed. It was time sensitive as it was my taxes and we all know how tolerant the IRS is with late submissions. I was greeted by Juan in their corporate customer service dept. Juan is the definition of rude. I spent two hours being talked down to, placed on hold, transferred, and hung up on until I finally reached someone different, four calls later, who told me to call the Revenue dept ( it wad now five on a Friday) on Monday. I called today. Revenue transferred me to Express, who transferred me to Dispatch, who transferred me to a dead number. I gave up and called the actual store that I paid to ship my documents. The clerk who answered the phone laughed thinking it was funny. I find no part of it funny at this point. The manager told me I have to call Corp to get a refund on a lost delivery.... ARE YOU FLIPPING KIDDING..... NEVER AGAIN. UPS has NEVER treated me this way.

FedEx workers very Friendly Knowledgeable, Professional.....

Melissa and the rest of the staff are always helpful.

Very useful...

Well I got my package sent but they had a line out the door only two people working everything worked out okay