Let’s be fair and make sure you realize which location (Savage). Had an appointment this past Sunday, got a call 20 min. B-4 appointment, which is 15 min. Drive for me. The tech over slept, can we reschedule, that’s fine. I rescheduled for Monday 9 am, got a text 4 min. B-4 appointment saying tech. Was sick. Ok enough, I just signed a contract with them last appointment... I’m canceling all appointments that I made 3 months in advance and all future business. There are too many spa’s out there that would love my business..I tip well, always on time and refuse to give my business to incompetent spa’s. Good luck with this place, just don’t do contract with them, you will be disappointed.
Used to be great - everyone left and not availablilty. Since I was a member for over 5 years, I found it surprising that I had to pay for 3 session without and services when I canceled due to the 30 day notice and no appointments available. Not sure how this is legal, but not worth the time. Since Lifetime bought them, it was all downhill
Love coming here! Nicole is beyond amazing and the staff is always friendly. I have a membership and the price is great for monthly massages and facials.
The staff at this location is amazing! They are always so helpful and really accommodating. I regularly get both massages and facials and have never been disappointed. They treat me like their family while Im in! Favorite place to recommend friends and family.
Ive been to my fair share of places for facials and massages, and Ive got to say this one is about the best and cleanest spa I have been to in the twin cities area! All the staff is professional, very friendly, and attentive to my needs as a customer. I will definitely be back soon
I have tried surrounding spas and this one by far has given me the best results. The therapists worked with me to customize the massage to what I needed. I always book in advance every month and I havent had one issue yet! 5 stars!!
I would recommend finding somewhere else to spend your money. I have been here twice and both visits have been less than satisfactory. I only went the second time because I had a gift card. Both times I got a massage and facial. The facials have been good but the massages have been BAD. The first woman I had breathed so loud and kept making noises with her mouth, her technique was lacking skill and she did not seem to care at all. The second woman was similar, asked me the same questions multiple times, and then didnt even do what I asked for. She spent 30 minutes on my neck, and then said she only had 15 for the rest of my body...its supposed to be a 60 minute massage. So I just told her to focus on my back since thats what I needed most. She also had VERY sharp nails and kept talking to me even when I clearly didnt want to have a conversation mid-massage. Management has been rude as well, not very friendly staff. I hope after seeing this review the management will try to do something to make this right, but I doubt they will as they dont seem very customer oriented.
Katasha (hopefully I got that correct) was amazing and worth every penny. Very strong and methodical. Highly recommended!
Never seem to have openings or are limited....never seem to have people giving massages....have only seen 2 massage therapists there at a time. Will definitely be looking another place in the future
Surprised my wife for a birthday massage. She says the massage was very rough and her masseuse didnt stop talking about herself for 90 minutes. To top it off they overchaged me. Ive been trying almost 2 weeks to have somebody contact me to correct this. Do not recommend. Sell, sell. Sell is what they try to do.
Shannon gave a great massage. Very friendly. Overall a wonderful and relaxing experience. Room was a bit cold and they advertise a monthly membership a couple times on the way out, but didnt get pushy when I said no.
Anyone have Chris contact info? He left a few months ago and I would like to get in touch to continue with him but I dont even know his last name!
I look forward to coming here to get massages and facials. I always leave feeling relaxed! Everyone is friendly and helpful.
The staff was friendly, knowledgeable, and made me very comfortable. I had a very relaxing and informative appointment. I would recommend allyson she did a great job with my facial it was very soothing, not like any other experience Ive had with a facial before. Overall a great place and close to my home!
Best massage I have EVER received! Staff is so friendly, helpful and vety knowledgeable about their projects without being pushy. We will definitely be back!
I had a great experience! Very relaxing. Nadia was awesome, I would highly recommend it to anyone.
Gave my daughter a giftcard at Christmas and they were happy to tell me about the introductory $49 massage. Well, she was busy and finally went to use it before college. What do you know, no longer $49!!
The massage therapist was skilled and I enjoyed his technique. The problem was the talking during the session. When I am only getting a 45 - 50 minute massage (not 60 minutes) I like it quiet. He kept explaining to me, I needed to return. The atmosphere is nice. I disliked the membership sales at the end.
This place do not have good front desk people. They was going through bad employees and a lot are gone but the new ones are as bad as the old. I had money on my account. I called in to use it and the front desk said that I had nothing on my account. Im like how you basically took my money and tell me I have no money on my account. I would NEVER come to this place nor recommend it to anyone they take your money.
I bought a pre-paid year membership for my wife for massages. The first 3 or 4 were pretty good and subsequently they have gone down hill to the point where she doesnt want to go back. The therapist was rushed, and was not at all attentive. When confronted with the experience issues, the manager was more concerned that we follow their procedures to cancel the membership. She didnt seem to care about the service level, or poor experience. With an average of only 3 stars, my wife is not the only one that have had poor experiences.
I am an employee and a customer at Massage Retreat and Spa in Savage.As a customer, Nick is an incredible Massage Therapist! I would highly recommend Nick to anyone... The entire staff is professional and friendly.As an employee, I look forward to every shift I work. The Owner and Management are approchable, accomodating and encouraging.The work environment is fun, busy and rewarding. I am so fortunate to have such a great place to work.
Jordyn did a fantastic job on my facial.Front desk ladies are very helpful and courteous. Love this location. Thanks.
Been going here for years as a member and I love the staff and value/quality of services provided... I highly recommend!
Pleasant office; no showers and I was not given a towel (wet or dry) to wipe off excess oil. Massage therapist was very good and appropriately caring in my session.
Some good therapists, some not good. The actual massage is Max of 50 minutes for the one hour bookingNo frills. Lots of staff turnover.
Ive been part of the health savings program for several years now. Whenever I try to make an appointment to use the services Im paying for I can never get in. They are always booked and are difficult to try and schedule with. I was supposed to have a couples massage today and had to cancel due to an emergency. When I called I was informed I would be charged $35 per massage. I informed the receptionist theres no way I could have come in due to the emergency and she informed me I would be charged then. I would have liked to know when the policy changed to charging people $35 for cancelling with less than a 24 hour notice. In October Ill have had my health savings plan for 3 years. Its not like Im a new customer. Its bad enough Im paying $60 a month and have a difficult time trying to make appointments but now they change the policy and dont inform their existing customers.
IMPORTANT: Do NOT use Massage Retreat and Spa. Do not sign for their membership. You will regret it.Their sales tactics are largely bait-and-switch. They dont take notes on your complaints or preferences (aches, surgeries, types of therapist, appointment bookings), and they dont tell you about the non-refundable payments they take from you. Even if the service is not provided. Even if you find bruises on your back the next day. They charge you again unless you know about the immediate cancellation and request it specifically in writing. But they will stonewall and bounce you back and forth first. Im out $385 they are unwilling to refund for services not used, due to awful customer service, mixups, etc.
Some therapists are better than others. Usually telling the receptionist what you need will improve results
Had a couples massage with the two male therapists and my massage was by far, the worst Ive ever had. Coming from a nursing student, I wasnt quite sure what technique was being used while massaging my back. Im not sure what the purpose was of pressing on my sternum, even my xiphoid process, which in turn, could break and puncture my lung if enough pressure is used. I waas not happy. This is only my 3rd massage Ive ever had professionally done and it was the worst one Ive ever had. I left feeling pain and I wasnt sure how to say that to the therapist or to the person at the desk. I will not return here and do not recommend this place.
No....turn around. Go somewhere else! Not worth the time. They never answer the phone and when you do make appointments there canceled because the employees dont show up for work. Very unprofessional facility.
I wouldn’t go there. My buddy went there and he said one of the receptionist was saying/sharing personal information about one patient while on the phone with someone. He said her name started with S.
My massage therapist is fantastic, however the costumer service is horrible! There are several different locations and they dont know how to communicate to each other. The savage location is too busy and hard to schedule appointments far in advancement.
The WORST back massage i have ever gotten. I got my massage yesterday and my neck hurts unbearably bad today. Do NOT go to chris.
I usually have a great experience. Unfortunately my last experience was the worst massage Ive ever had. He seemed new which was fine at first but his pressure was soo hard, I asked several times for less pressure but I still had bruises the following day. It was very clear that he had not been properly trained. He also had bad hygiene, I could smell his breath and arm pits throughout my whole massage. I have never written a bad review but I just dont want anyone one else to go through what I went through. His name was Chris as the Savage location, my hope is for him to receive some better training and realize the importance of hygiene when youre in customers personal spance
Just ask for Nicole for a massage! She is awesome. Listens and follows through!
I have been a savings plan member for over a year and never had an experience like this last one. Usually the massages are great but this time I didnt even get this far. I scheduled a couples massage a week in advance and upon our arrival they did not even have the appointment scheduled or even under my name they had it under my significant others name who is not even a member (which was also entered totally wrong) and not me. This was frustrating but what made things worse was nothing was done to try and alleviate the situation. The front desk clerk displayed no eye contact or sympathy about the mistake about I am very disappointed at the customer service and how it was handled the front staff just told us they dont have the appointment down and we would just have to call and reschedule. There are multiple problems overall with this experience. Even if a mistake happens which I understand it does but have solutions on the side to try and alleviate this frustration. So after a cool off period of me (the member) being livid I attempted to call and reschedule twice and I get an answering machine. Please fix this.
Total ripoff if youre not part of their club. I received a gift card so I went to use it and they ended up charging me almost $100 for a 60 minute massage.
Great customer service! Have been treated great every time my husband and I have been there!
Love this place so much. The staff is friendly and competent and the services are always great!
Personalized to my needs at the moment, the simplicity makes the whole atmosphere lovely and the serenity I left with is priceless.
Nice place wish that they didnt push packages on you
Wonderful people and great services. will come back
Massages are so-so and customer service is lack luster. Id suggest finding another place.
Husband got me a gift card worth one massage and one facial. I called to schedule and the gift card they sold my husband aperintly only works at the slow time of the day before 12 pm Monday to Thursday. It cost over $100. They said it was only enoght for one massage and i had to pay more if i wanted a facial on the weekend or after 12pm. The facial its self was done very well and the lady doing it was nice, but she kept trying to sell more stuff during the facial. For only $20 more i can use better products and so on. I felt like it was already being over charged and now getting a facial with the cheapest products that they have. My face felt oily the rest of the day. I ended up purchasing a night cream. On the derections it says after u was ur face apply this cream for 15 minuets then was it off ur face. It makes no sence to me why would you wash a face cream off ur face. It was also expensive. The woman doing my facial recomended it. I didnt understand that i would be washing this cream off after 15 minuets.So today i came in to use the other portion on the gift card. Not impressed with Customer service at the front desk for this reson will never go back. Got a prenatal massage. The girl doing the massage was very nice, but it was cold in the office and because of that she had cold hands the entire time and the lotion was cold. The bed was heated and nice. After the massage by the time i was dressed i was freezing. When leaving the office i noticed the front desk women where dressed to stay worm with a heater on the floor.
Always feel better after a good massage!
This was an extremely poor service. It seemed as though this was the girls first time waxing. There are not enough words to explain how angry I am at the service. I didnt even finish the whole service because of the excess pain she was putting me through.
Big Russian guys are awesome
I know where NOT to go...
Rude