Dropped my car off at 8:30 am. Not done at 3:30pm when I showed up at agreed upon time. They were very apologetic and did a nice job washing my car. Will give 5 stars to customer service.will definitely take my car back to the dealer for service.

So far we are very impressed with them. Super professionall service department. We had a major transmission failure, got towed to MB Santa Rosa and they went out of their way to take our Sprinter RV in for repair. Hopefully it will be done tomorrow.

Smothers takes excellent care of my cars helping me get years of good use out of them. Their customer service is efficient and friendly, and the quality of their technicians are excellent which is why I have kept leasing and buying cars from them over the years. I feel lucky to have such a quality car dealership conveniently located in my town. Ive had other brands of cars and the dealerships were frustrating, spoke down to me and dont compare.

We purchased our vehicle here last year and were satisfied in general. The dealership delivered our car to our home, a 3.5 hour trip. We recently had our first experience with the service department, and it was great. We had an unfortunate collision with a raccoon (it was even worse for him), and our car suffered a bit of damage to the undercarriage. We called the service dept and explained that we just wanted to make sure there was no serious damage prior to our return trip home. The department got us in right away even though their schedule was full, and they were able to reassure us and gave us a clear assessment of the damage and how to proceed.

Staff are friendly and professional. Went to parts dept and had my battery change for my ignition key. The gentleman help us right away and we learned a thing or two about our ignition key.

In my time of need, they delivered. I felt heard, taken care of, and valued as a customer even though I am not from the area. I highly recommend them if you ever need service. They took great care of my vehicle and of me. Ask for David Santy (Service Advisor). Also, if they need to transport your vehicle to you, ask for Emery (driver).

Very efficient and friendly customer service

Great service ! Thanks Derick

Always the best customer service. Love my go to person, Sarah Harvey! A definite must go to.

Parts-people is what I dealt with very courteous very knowledgeable Ill be going back there again you dont complain about the prices if you own a Mercedes

Full service Mercedes Service center and full service Sprinter Service Center. I have taken my Sprinter here multiple times for service and Dave (Sprinter Service Manager) is a stand up guy and has taken great care of me. The shop is very well managed with great staff. They provide great lounge for waiting and offer shuttle service to nearby locations. I couldn’t recommend the shop more!

As always, professional efficient and timely.

Sarah is the best, I love her!

Fantastic !

Quick and efficient.

Professional, courteous and efficient.

Sarah is awesome Service Rep.

Promotion. Service does not give you an option to solve your problem, they just tell you that there is none and thats it.