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Anayas Roadrunner Wrecker Service
2876 Industrial Rd, Santa Fe, NM 87507, United States
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Anayas Roadrunner Wrecker Service

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Da
Review №1

They were very helpful. They dropped my husband off at his work and me at mine before taking our vehicle to the shop. I recommend them highly.

An
Review №2

The driver I worked with was very nice and extremely professional and handled my car with care after it broke down for a battery issue.However, the dispatch lady was very rude. She initially gave an ETA of 2 hours and said shed try to get someone to me sooner. After 2 hours I called her to check on the status, she said the driver was on their way and left a few minutes prior. After 4 hours I call again and she said theyd be pulling in any minute. They showed up after 4h20min. She was never apologetic about any of it. When I called her out on her lack of communication she threatened to cancel!Its absolutely OK to be busy and to have long wait times (even if I had to wait 24 hours). Whats not Ok is leaving people in the dark and not communicating with them after you give them an ETA.

To
Review №3

Our RV broke down about 100 miles from home. Not knowing who could help us, we made 4 calls to different towing companies. The last person gave us Bob’s number, and what a lucky thing that turned out to be. Bob showed up quickly and got us hooked up and headed home. What a relief. He is extremely professional, knowledgeable, and personable. He turned our stressful situation into a pleasant experience. (Well, as much as it could be, under the circumstances).We’re so thankful we were able to have Bob come to our rescue. I hope we never get in this situation again, but if we do, I hope we can hire Bob to save our bacon. Thank you so very much.Tony & Michelle

Er
Review №4

What a great team! Super kind and helpful! Very generous and patient! Incredibly quick service! Will call again next time and will definitely recommend to others! Thank you!

Ky
Review №5

Billy was fantastic, blew an engine in our mustang and with one call at 5 am secured a tow from Santa Fe to Rio Rancho, he arrived at the advertised time and was very courteous and helpful. I HIGHLY recommend this company.

Do
Review №6

Most professional, courteous, helpful, Pleasant woman answering the phone, December17, 2020. Called Anayas in a panic for lockout service. After speaking to four other tow service companies, with rude employees/owners taking calls? Tow companies who happened to be more expensive then Anayas, it was terrible that the people on the other line were just downright not nice people.It was a pleasure calling Anayas & speaking to a courteous customer service oriented individual on the phone! I would say definitely give Anayas your business.Thank you Merry Christmas!

Ma
Review №7

They were prompt, fast, professional and friendly, to the point where it turned a midnight nightmare stranded on side of the road, into a bit of an adventure instead.Driver even helped push the car into my garage when we got back home, and give me some suggestions that turned out to be spot on as far as insurance coverage. Also seem to know exactly how to tow my car, rather than guessing like most.This all happened after midnight on a Friday night, with very few delays, and the rates were very reasonable!

Li
Review №8

So far so good! Great towing service that really helped me move a trailer frame that had no hitch. They will safely move your items and help you when needed. Have a military discount as well!

Ja
Review №9

I have used these guys numerous times with my truck and SUV. They are the best in town! Thank you Anayas!

Ke
Review №10

Anaya’s Towing was amazing! Made the mistake of going through my insurance company instead of just calling them immediately. Eight hours, and three canceled dispatched local tow companies (they all called, said they were coming, and then just never showed up. Not even a courtesy “we’re not coming”) later I had had enough. I called them at 8:30 last night while it was snowing and they arrived in less than 25 minutes. I was on the north side of town by St. John’s. Took great care of my car and maneuvered it amazingly. I busted the front steering mechanism so there was no connection between my steering wheel and the tires. Not an easy tow but they made it look effortless! It was also very reasonable pricing for the fact that it was late and snowing.They are truly the best in town!

Ma
Review №11

Driving in from Roswell Sept 13th, RV’s handling changed. Assumed possible transmission issues. Good Sam set up rescue with Anaya’s Roadrunner Wrecker Service. Of course this was on a Sunday afternoon but Chris Tafoya from their Albuquerque yard responded promptly and got me transported in to an ABQ dealership. Great service: Chris kept me informed regarding ETA; he was courteous & answered all my questions. Definitely recommend.

Br
Review №12

Anayas came highly recommended by a family member. When I called them for towing services the customer service was outstanding. Tow truck driver, Chris, made our unfortunate situation anxiety diminish with his kindness and professionalism mannerisms. I would highly recommend Anayas for your future needs.Billy and Brenda Gallegos

be
Review №13

Never beiing there

De
Review №14

Way less expensive and way more friendly than the other services I called--I will only use them in the future and will tell all my family and friends--thank you Anayas

Cu
Review №15

Weve been dealing with Bobs Towing for years! Best Tow Service in Santa Fe. Always on time, never any hassle or problems, They are reasonably priced. We love them and our customers are always happy and satisfied. Robert, Victoria, Berna and the Gang - THANK YOU!!!

Br
Review №16

Robert was very professional and very nice. The equipment is awesome. Thanks Robert

Ke
Review №17

My rental car was hung up on a low, bent parking pole in Madrid, NM on a snowy Saturday afternoon. After trying other companies who either told me it would be a 3 hour wait or another who said it would be $300 in CASH to help me, I tried Anayas. The driver arrived in under an hour, did an excellent job of lifting the car off the pole without damage, then charged considerably less than $300 .AND accepted my credit card. This should be the #1 go-to towing company in Santa Fe area.

Tr
Review №18

Saved my bacon when I blew out two tires on a very bad pothole. Went up and above what my insurance would cover, and made sure I had options. A good price too. Very recommended.

Je
Review №19

Takes advantage of people. Hope you like the work truck you took and wouldnt cooperate with me to get it back. Thanks.

Ro
Review №20

This is a superior wrecker service. Easy to reach. Easy to work with. AWESOME and friendly. Great experience removing a burnt out RV from the cul de sac at the end of our street. They removed it and cleaned up all the debris from the surrounding area. I just cant say enough good things about them. Id recommend them without any hesitation and would definitely use them again in the future.

Fa
Review №21

They dropped off my vehicle this morning and they got here in good time and were super nice and professional. Definitely would recommend

na
Review №22

Wonderful service, genuine concern for the customer, very courteous and an impeccable business ethic. I needed a tow in the middle of the night and was worried about getting charged an arm and a leg....they showed up in less than 30 min, and shocked me with their very reasonable price. In addition to this several options were given to me on what to do next with my broken down truck. Ultimately they facilitated my efforts to get my vehicle on the road again. This incredible family owned business went out of their way several times for me...I much appreciate it

Sa
Review №23

My family and I Were driving through Estes Park on vacation in our car broke down. We called around to several auto mechanics and nobody was able to help us except Bob were driving through Estes Park on vacation in our car broke down. We called around at several auto mechanics and nobody was able to help us except Bobs was willing to take a look and had us come in. They called around all over the area within a couple hours from us to see if anyone was able to fix our vehicle because they did not have the part. No one did end up having time to get it in so they took care of us and went above and beyond going to get parts for us and ultimately fixing the vehicle the next morning. They were very kind and amazing service very affordable and helpful! Highly recommend them!! Most honest mechanics Ive ever met!

He
Review №24

I had a great experience and the wait wasnt very long.

An
Review №25

We were on our way from Arizona to Colorado in our diesel truck towing a 30 foot 5th wheel and an ATV trailer. We lost the transmission between Albuquerque and Santa Fe on I25 in rush hour. A Good Samaritan stopped to see if we were Ok and recommended Anayas Wrecker Service. We called them and Robert arrived in no time and masterfully hooked up the whole rig, recommended a diesel repair shop AND dropped the 5th wheel and trailer on his vacant lot. We were so grateful for letting us stay there until the truck was fixed. We will always remember his kindness. Nice to know there are nice guys still out there.Thanks.

Mi
Review №26

Great fast service .. And the weather was bad snowing alot very professional

Lo
Review №27

Gave good honest information.

As
Review №28

Got a 26,000 pound, 35ft Class A RV stuck deep in the New Mexico clay mud. Tow was here within an hour and pulled us out. Not an easy job and took a few tries but technician was knowledge and professional and knew exactly what to do to get our big beast out of the mud with no damage. kept to the estimate that was quoted over the phone prior to seeing the issue and what was needed to get us out.

vi
Review №29

Absolutely the best customer service, from the moment I called down to getting dropped off at the repair shop! The driver was very friendly and knowledgeable, he helped make sure everything went smoothly! I will definitely recommend this company to anyone who needs their services in and around NM

J
Review №30

6 other towing companies left me stranded on 25 at 2 in the morning. These guys didnt even bat an eye and came to my rescue. Not a single hesitation in recommending them!

Co
Review №31

I have used Anayas twice and both times they have been kind, helpful, and professional. Cant recommend them enough!

Si
Review №32

Great customer service! My car broke down and I was expecting a long wait but Anayas showed up within 10-15 mins. When your car breaks down its extremely stressful (and the last thing you want is to have to wait for an hour); the guy was helpful, informative, and put me at ease. I highly recommend!

Er
Review №33

By far the best! Anayas towing is the best in Santa Fe and northern New Mexico. Very friendly staff and professional tow truck operators.

R
Review №34

Good experience. Had my car towed twice with no problems. Thank you.

Ca
Review №35

I was in an accident, and the first thing Mr Anaya said was are you ok? I cannot say enough about how friendly and reassuring he was. Thanks so much!!

Di
Review №36

Prompt, courteous and expert at pulling a stuck vehicle out.

A
Review №37

Claims to be 24hrs but don’t answer the phone if you guys are not 24hrs you should change your times not put 24hrs it’s not convenient especially on a weekend so unprofessional. That’s the worst thing you guys could do to your customers is ignore them when you guys claim to be here for emergency’s losing customers and money should really learn more about running a something can’t even keep up with what your claiming your services are. thank you for not answering

Ar
Review №38

I wish I could give these guys 0, they took my car to the wrong mechanic and ran over my mailbox. When I called them about it they were irate and told me the mailbox was like that when they got there. STAY AWAY!!!

A
Review №39

They were great very professional

Ak
Review №40

After our car caught fire, had Anayas Towing come to remove it. Since we were waiting on fire marshals report before disposing of car, it stayed at their wrecking yard for quite some time. We called repeatedly, to attempt to keep them informed of situation, and at no point received a call back. Now, two months later, after zero attempts at communication on their part, we find ourselves owing $1000 in storage fees. At no point did anyone at Anaya mention fees, return our phone calls, or attempt to act in any way like a professional business. Do not, if at all possible, ever do business with this company. They are, at best, incompetent, and at worst, dishonest. Our further interactions with this company indicates that they are not incompetent - they are simply dishonest. After receiving the $1000 bill, we called Anayas, in an attempt to negotiate a lower payment, due to never having been informed of the storage fee. The individual we talked to was initially sympathetic, agreed that an oversight occurred, and promised to reduce the charges to $250. Then another week went by, in which the company neither contacted us nor returned our calls, until we were notified that, if we didnt pay $500 immediately, legal action would be taken.There isnt a whole lot that can be done in such a situation, other than to note that this company has shown itself to be incredibly dishonest and manipulative. And, strangely enough, they dont appear to exist in the records of the Better Business Bureau - making the filing of a formal complaint against them for their flagrant dishonesty rather difficult. Avoid at all costs.

Je
Review №41

Today i had called to get a tow from st Michaels drive and spoke with a female and she placed me on hold and hung up.i called again a few time and she just didnt answer the phone it was a emergency i had kids in the car and it was cold and no good customer service i will not recommended them and will place it on social media so they wont get any business neglected customers.got a reply from anayy towing it actually was you i called and a female did answer and hang up on me.Denying it is ludicrous.Will report to the BBB

Qu
Review №42

We had these guys tow our camper trailer from one campground to another. They were prompt and professional and the price was fair.

Ch
Review №43

My vehicle was towed from the side of the road and i had Electronics and cash and tools in my vehicle I went to the hospital and they towed my vehicle to their lot and stored it dor a 6week I was worried that they would have took stuff out of my van but when I picked up my van and everything was as just as I left it money electronics and tools were all safe and stored at their lot best 2 tow experience ever !!!!!!!!!!!!!Highly recommend them

wi
Review №44

Wonderful driver Robert helped my family right after a horrible rear ending crash.

Ra
Review №45

One of their idiot drivers almost hit me because he illegally changed lanes, not safe.

Ni
Review №46

Very professional.

Ch
Review №47

They hung up on me twice.

Ch
Review №48

Great service

Ca
Review №49

Con artist scum

Information
100 Photos
49 Comments
4.3 Rating
  • Address:2876 Industrial Rd, Santa Fe, NM 87507, United States
  • Site:http://anayasroadrunnerwreckerservice.com/
  • Phone:+1 505-471-2661
Categories
  • Auto wrecker
  • Towing service
  • Car service
  • Towing equipment provider
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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