It was a busy day for yall (avis) and I got to front of line quickly. Was given opportunity to change (upgrade) in order to not have to wait for my reserved car. The gentleman that helped us set us up quickly and we were on our way. Overall very satisfied with quality of service and personnel were top rate in our experience. Car was awesome (actually turned out to be Tacoma 4x4 club cab). Sweet!

Got a very good deal on an SUV. Car looked new, clean inside and out. Very smooth pickup and drop-off process. Helpful staff during both the times. Nothing to complain so obviously can recommend AVIS to anyone looking out to rent a car.Period.

The agent was very pushy, and it was very evident that his concern was not our satisfaction, but rather his sale. The vehicle was in poor condition. I noticed rear tire had a big gash upon arrival to my hotel. I called the office with no answer. I didnt drive the vehicle much, as my conference was close to my hotel. I advised the agent upon my return, and he did not care, nor did he make reference of it. Thats unfortunate, as the tire is clearly a safety concern for the next customer. Upon return, the agent also harassed me about a chipped windshield, only to find that that windshield issue was already noted in their system. I was not made to feel appreciated, and I will not rent from Avis again.

Nichole is always very helpful and picks something I like. Never had any issues with getting into a different car if I didnt like what I received. Service is very quick & efficient.

This was my second time using Avis this year. I used the car one day, everything went great. Fast friendly service.Update: Upon review of my credit card statement I see I was charged twice! The 2 totals together are not the quoted price, this is disappointing.

When I arrived at Avis to pick up my car that I had already paid for beforehand, the customer service gentleman was desperately pushing other fees onto me such as toll pass and insurance, even after I said no many times. He promised me that I would pay less in tolls if I added on their toll pass even though I told him that I am not leaving Santa Ana. But he said I would hit tolls. So then I added it on. He also told me that I would have to fill my tank (which is pretty standard unless I add their gas service). After a tense back and forth of him trying to force insurance onto me, he got noticeably angry. As I was signing the forms, he said “you do not have to fill the tank when you return the car”. I repeated what he said back to me and he said “correct”. I then called a friend who told me that I was not going to run into any tolls during my stay and that I DID HAVE to fill the tank before returning. I turned around to get the tolls fee off, but the line had stretched so I accepted my loss. Luckily, when I went to the lower garage, there was an AVIS station and a very kind woman took the fee off for me and assured me that I do have to fill the tank. I believe the first representative intentionally tried to screw me over because I wouldn’t allow him to tack all the fees on me. The day before returning the car, I filled my gas tank completely. Then early morning, on my way to the airport that was only 15 minutes away, I filled it completely one more time. Three days later I was charged with the gas fee and I called customer service and the kind lady was able to credit me right back. DO NOT rent cars from this company. They just want to scheme their way into your pocketbook.

AVIS Staff was helpful. However, the car was less than stellar. It wreaked of cigarette smoke. The car stalled multiple times and the air conditioner did not work properly. The car idled very hard and even died twice sitting at a red light. This vehicle was not worth the close to $500 I paid. The staff was lovely. The vehicle was awful.

I think everything was good, I didnt like the fact that there was no phone number to contact location for confirmation for the pick and to let them know that I was running late. everything else was good Best price also... other than that I would have been a 10 experience.

Great price, went smoothly and the lady who helped us was super nice and gave us an upgrade at no extra cost. Amazing, our family enjoyed the comfortable spacious car.

Great staff service, super clean car and actually the vehicle I requested!

When I arrived for my reservation, there was only 1 agent at the desk and I waited an unacceptable amount of time to get my car assigned. I was 3rd in line but was easily on the line for 45 minutes. I was then told that there were no cars available on site and had to wait again for the car to be delivered. By the time the car was delivered, I was extremely agitated and my kids were hungry and just wanted to leave. Because of that, I did not do my usual car inspection and did not detect that there was damage to the car until I returned it. I happened to have a video that showed the damage was there on the day of pickup, but the agent at the return said that I needed a video from before I left the garage. Very disappointed with this service as anyone would be.

No shuttle for people who may have a handicap. You charged me 22.00 more than what was quoted and no explanation

Avis customer service at John Wayne airport has always been good to me. The lady was friendly and very helpful. Took this rental up to big bear it was clean and comfy.

The check-in for pickup was easy. The vehicle was top notch and very reliable. The drop off was simple. The Avis rental experience made my retreat trip even more enjoyable.

My flight was delayed due to bad weather in Dallas. When I called Avis to let them know I would be picking up the car late, I was informed that the car would not be held for me and I would have to rebook. One of the customer service reps (Rita?) even hung up on me. The long and short of it is that I was forced to pay an extra $332 to book the exact same car for a day less than the original booking, which is obviously ridiculous. The car itself was great, but Avis hold policy and customer service is absolutely terrible.

I had a flat tire, I returned the vehicle only to get an email later stating the vehicle had damage along with two very fuzzy pics. You couldnt even tell what kind of vehicle they took a pic of. The vehicle had no damage when I returned it, I would never trust Avis again.

They have a preferred line which literally means a wait time of 90 minutes because the average processing time for each customer is 25 mins at any counter irrespective of your membership

****Edit for follow-up****Avis has provided me a partial refund of fees and reached out with an apology. I appreciate their efforts.Should you find yourself having to change drop-off locations or in an emergency, I advise you ask the agents questions at pick up or drop off to ensure youre aware of what fees may incur and how you can request a reduction in a medical emergency.*******************************I had to rent a one-way home because my elderly mother became ill and could not fly. 6 hours into the trip she collapsed and I had to take her to a hospital. I had to return the car nearest and was charged a $300 one-way fee for returning it in Oakland instead of the original destination of Seattle without being told the extra fee that would be assessed. I paid for digital check in and was still forced to go from the unattended rental counter to a check-in elsewhere in the parking garage and the agent made me go through all the same steps I had done online. Drop off was simple, but the receiving agent did not say anything about the extra fees for dropping it off at a location other than the original booked one.

I waited for over 1 hour to get my car even though I am a Preferred Member and had a reservation more than 2 months in advance. As a Preferred Member with an advance reservation I expect a car to be held and immediately available for me. In addition, the car that was eventually provided was empty of fuel, which I discovered after leaving the facility when the fuel warning light came on. This treatment is entirely unsatisfactory.

The staff were very friendly and helpful. Im disabled and they went out to the lot and brought the vehicle to me and helped load my wheelchair and luggage in the rental vehicle.

I got over charged. You give a price and then I get the bill, it is almost double.

The agent at the counter was a professional and made the transaction effortless. He took great care of my family and we were thankful for the experience as we were in great need of transportation in CA.

We appreciated that we were able to drop off our car at an Avis location close to our home after a long road trip across the country. We got in a day early so I called an Avis close to our home to see if we could return it there rather than the airport. That flexibility will keep me using Avis for our rental needs. Thank you!

Wanda was wonderful in getting the vehicle we wanted. She can multitask very well with many questions and other interruptions from other customers. Funny and friendly

I love that this rental agency includes a Fast Track transponder. The only thing is that their prices are slightly higher than competitors and the pickup office is often impacted and very busy. Wait-times are can get long.

The parking structure at this airport is a little difficult to maneuver. You can miss the entrance of the rental structure if youre not paying attention. The staff at this place had amazing service. Pick up and drop off were both very easy but the reason for 3 stars is that the rental was dirty when we received it.

No quick pick up even if prepay and poor service. Use another if you need quick pick up.

Maricruz helped us to exchange our car and her survice was amazing, the best there is!

Looking at our emailed receipt after getting ready to board a/c, we noticed that we were charged $9.99 for fuel charge for about 1 gal. on fuel. We had just filled the car up to full couple miles outside of airport. This extra unjustified fuel charge added more fees and taxes to our final costs. For the last 20 yrs+ renting cars with Avis and other companies, they were honest and transparent by giving us a printed receipt while turning in the car so that we could easily and in a timely way verify accuracy of the charges. This is a very poor way to practice customer service in a service industry! I work in the airline industry and will share this unethical practice with several thousands fellow employees so that they can avoid this company!

I left my phone in the car. I realized it 5 minutes after walking away. I turned back but they had taken the car. No big deal I thought. I asked the return attendant for help. He directed me back to the office. There was probably 100 people waiting for cars. It was complete chaos. I was able to get one of the attendants attention and they called to the offairport lot and located my phone. They were going to have someone bring it back. So far a great story. But this is where it breaks down. It didnt come back in 15 minutes, so I asked again and they assured me it was on the way. About 30 minutes later the car I had turned in came back but the attendant driving that car didnt have my phone. Why it took 30 minutes to bring back a car that was clean and full of gas when I dropped it off I dont understand. they could have immediately rented it. I drove it to the hotel and back to the airport. That was the extend of its use. So I asked again and they attendant at the counter stated that Girado had it and would be bringing it back. At 45 minutes still no phone they dont know where Girardo is. My wife returns from the terminal at that point with our bags since it is obvious we are not making our flight. She is tracking my phone and has seen it leave and return to the airport several times. The attendant who was helping me at the counter at that point offers to have it mailed to me. I turn that offer down because I dont think the staff at this location are competent enough to pull that off. So I took it upon myself to start asking every attendant who brought a car back to the lot if they were Girardo and if they had my phone. i got lucky and four attendants in I found Girado and he had my phone. Seemed like a nice guy. They didnt tell him what to do with the phone or that I was waiting he seemed genuinely surprised that I asked. That is assuming the best case scenario. I got my phone back. But I am never going to rent from Avis again.

They have been really good to me so far. They really try to make it easy on the renters. I like that. 👍

As an Avis Preferred member I expected a smooth check in- check out process with a bill I understand. When I checked in, I had to go back to the counter four (4) times before the staff could find a vehicle that WORKED properly and was in the place it was supposed to be. Checking out the person was very nice sent me an email bill with 40 dollars extra that I have no idea what its for. I will not be using AVIS again. It was a horrible experience. OH! And the car needed washer fluid and kept alerting every time we drove it!

Again I get charged for fuel service when I bring back a car topped off. I am so sick of this happening that I have to switch companies.

The sevice at the preffered desk was excellent. Very polite and customer oriented. The car was clean and easy to get. Makes for an easy transition when travel gets hectic.

Avis agents were very helpful and knowledgeable. And the Toyota 4 runner was a great suggestion for our trip.

Gave me the wrong car, long lines, friendly staff, just overwhelmed. Phone to direct location goes straight to busy so cant resolve issues. There are not enough vehicles and not enough of the right vehicles. The staff is doing the absolute best they can and really do try however corporate needs to adjust the available vehicles and work to improve pickup experience. Took over an hour to get the wrong vehicle because even with pre-pay a month in advance the vehicle we paid for was not available.

Eric and Hugh we very helpful on getting my car after a day full of delays. They upgraded me without being asked. It was very refreshing to have people that cared and did their job very well. I 100% would recommend using this Avis rental facility. Eric and Hugh are the best!!!

I had rented a car from Enterprise a few weeks earlier at John Wayne Airport (SNA), the same location as this Avis was in, thinking the experience would be similar. However when I showed up to the rental office there was a 35 minute line just to find out the premium/luxury car I had pre-paid for and reserved wasnt available. I was given a huge SUV instead which was super cumbersome and nothing at all like what I was expecting to drive away with. In sharp contrast when I rented from Enterprise a few weeks earlier the car I had reserved (which I didnt even have to pre-pay for) was waiting for me and I was in & out of their office in under 5 minutes. As you can imagine I will be returning to Enterprise from here on out.

Use your AARP membership for good deals on car rentals

Great place to rent a car rented 2 trying to rent another one for this week buy no one pick up the phone 😑😒

I’ve been a Avis Preferred member for about 5 years and a Avis customer for about 10 years. I haven’t been to John Wayne airport in about two years but when I use to frequent it when I lived in California their customer service was always excellent especially for their preferred members. Today July 30th 2021 I arrived at the airport and had to stand in the longest Avis preferred line ever because the app wasn’t working. I waited in line for about a whole hour smh. The. I get to the counter for the mean rude older black woman customer service agent to tell me they are downgrading my vehicle because they are running short on cars. Never at any rental car agency I ever been to have they ever downgraded me instead of upgrade me when they are out of cars. I told the woman that they need to upgrade instead of down grade and she was extremely rude about it and stated she can’t. I took the car out of frustration of having to get where I needed to get however when I got inside the car it was dirty and stunk smh. I understand with all this covid stuff going on that companies are short staffed because I’m a business owner myself. However if you can’t keep up with the workload and run the company right the company should just close. I rent from Avis practically 365 days a year sometimes 2-3 cars at a time for business use and this one time was soooooo bad that I questioned should i stop doing business with Avis and use another rental company. You should should never downgrade a customer no matter what business your in. When I rent cars I expect them to be as nice or nicer the. The ones I own. Avis seriously failed me this time all the way around. Hope you guys can fix all the problems I listed above. Good job Avis Las Vegas where I live for doing 10 times better in customer service then this place.

Avis has always had exactly what I needed to move around the market we have been in.

When picking up the car at airport the employee that I worked with was very very rude. I understand someone having a bad day, and in turn having an attitude, but this was very inexcusable. I will never use Avis again.

Everything went smooth with check in and return. Got upgraded to a SUV. I have used Avis few times now nd always great

The guy who helped me at Avis at John Wayne was AWESOME. He told me his name, but I am terrible and have forgotten. I had originally made the reservation for pick up at LAX and then had some really crazy, last minute plan changes happen and he made my very stressful day so much better. I just walked in, told him my situation and it took about 2 minutes for him to change everything and have me into a car. He kept me calm, assured me everything was fine and even made sure I had everything covered for my return that I hadnt thought of since my flight home was still going to be out of LAX. 10/10 would recommend!

I always have great service here. Speedy and efficient. I rent regularly when I travel for work or leisure. Nhi has helped me on several transactions and has always been helpful with getting the right vehicle for my trips. The whole team is great!

The car and staff were fine, although its a long walk to the rental car lot. However, signage on where to go when returning the car -- both on the edge of the airport property and in the parking garage -- was absolutely terrible. I had to ask for directions at Enterprise! This needs to be fixed.

We had to exchange our car in the middle of our vacation because the original car wasnt aligned, and the man that helped us out here was incredibly rude. He was yelling and giving us a horrible attitude. We had to go back to the counter to let him know he had given us a car with 3/4 of gas, which set him off even more.

SNA Airport Review - This MAY be a repeat following an Avis Survey. Been renting exclusively from Avis for 46 years. The pick-up and return experience at SNA (John Wayne Airport, Santa Ana, CA, USA) was without doubt the WORST such experience Ive ever had. What are needed are PROPER directions. The sign at the terminal counter directs Avis Preferred to the garage. You head outside - theres a garage right in front of you - its NOT the correct garage! You have to turn left (north east) and walk to the next garage THEN down one level and THEN find the counter. Returning the car, followed signs into the north garage entrance, down one level, Avis sign, Avis sign, Avis sign.... then nothing. Went to end of garage, turned around, came back, got directions from an ENTERPRISE employee, and to make another loop and THEN got to Avis. Was told theyre working on signs. I WILL rent again from Avis. Their employees are great, but the SNA station needs a LOT of work.

The customer service representative was unfriendly and appeared to be extremely busy and over worked. I asked for something I could fit my tools into and she explained that it was too late because she had already made the car reservation. Upon getting the car I was issued I placed my things in and noticed an overpowering smell of perfume or cologne covering up the scent of cigarette smoke. It states perfectly clear on the car that it is smoke free. This was not the case. It was my fault for not immediately turning the car back in an requesting another but after what I just went through and being that I had to get to my meeting I took the smokers car off the lot. As long as the windows were cracked it wasnt too terrible, however, all five days I had the car I dreaded driving it, hoped I wouldnt smell like it and thought of returning it. Not a good experience....

Reservation process is smooth and easy. The staff at the airport pickup location were courteous and made sure I was properly taken care of, and most importantly, happy with my pickup process and car. To my surprise, when I mentioned about an upgrade offer the Avis website offered me to add to my reservation for small business, the staff member happily looked to see what was available and upgraded me to a Mustang GT 5.0. And then as usual, drop off process was easy, quick, and again I was greeted with friendly, happy, helpful staff. Needless to say, I really enjoyed my rental car and the people at Avis / John Wayne Airport.

Avis has always provided me with quick and good customer service. Avis also offers a better vehicle when the one you reserved is not available so I prefer Avis!

Very courteous and helpful staff.Car was amazing and pretty much brand new7 sitter gmc yukon denali

Checked in and wait almost 25 minutes before got the Truck. When I went home that night and set up the Bluetooth, the touchscreen is not working. I tried to call the office at JohnWay Airport a couple of times and got disconnected after 2-3 rings. I called the next day the same, so I called the Support Service and they keep routing me to different departments and disconnected me again. After 5-7 called, I gave up on them. Returned the car back today and toll them that but they didnt do anything. Very disappointment on their services..

My online booking experience, pickup experience, and drop-off experience was excellent. My vehicle was brand new and made my trip extremely enjoyable. The customer service representative at the pickup desk was very friendly, quick, and helpful.

This as an extremely reasonable price for a really nice vehicle. The check in and return processes were extremely quick and simple. I will probably use Avis a lot more in the future.

Car had a heavy smell of smoke. It was disgusting

The people at both the desk and checking in the car were very helpful. I did not have to wait to get my car which was nice. And the car was fun and in great shape! Plus, it was almost half of the price of all other rental companies!

When we picked up the car, there was sand in the creases of the front seat, and the back seat was just plain gross. There were sticky fingerprints and goo. We took pictures. We were actually going to say something to the people as we exited the rental place at the airport, but it turns out that there is no checkpoint as you leave, and there was a huge line at the desk for people still renting their cars. This would normally be pretty unacceptable, but in the age of Covid, there is absolutely no way that car was sanitized. We ended up cleaning the car out ourselves. I gaurantee that car was considerably cleaner when we dropped it than when we picked it up. Im honestly embarrassed for you. We received an Avis Preferred membership through Inspirato, and we were excited to use it for the first time. We are normally Hertz Gold members. With Hertz Gold, we simply get dropped at our car without having to stand in line at a desk. I guess I believed that Avis Preferred would be similar, but I was wrong about that. Ive never had a car that dirty through Hertz Gold, and that was long before things were supposed to be sanitized because of Covid. Im glad I tried Avis Premiere once so that I know Im not missing anything. I will say, though, that your customer service people were quite nice. You simply need to hire cleaners that will clean and managers that will check their work.

Avis Preferred provides excellent customer services. They give you the upgrades without even asking, almost no check in lines.

Fast and easy. Line was very long behind me though. I got lucky. No problems at all. Will use again.

Overcharged for a fuel service charge that I didn’t requestUpselling tactics

The special recognition as Chairmans Club was excellent... with special place to pick up keys...avoiding standing in line, etc.

Waited over 2hrs to get a car, almost longer than my flight into SNA. Didnt have a the car pre ordered or a similar car. Received a car with much smaller cargo area than needed, which was completely useless for the intended purpose of the rental. Finally got the car out of the garage and noticed the low tire pressure warning was on with other warning lights on dash. Road side assistance only response was to take back to airport, so much for road side assistance. Zero stars is not an option, otherwise that is what Avis deserves.

Very friendly and helpful through the process.

I am preferred. My rental was not ready and I had to wait inline to have the attendant look up my reservation and get me my kays. This was done simple because I was drooping my car off at another locations .They tryer to charge my rental to a card that was closed even thought I handed the attended my credit card to be used.for my previous rental attempt, I was three minutes late to pick up my car and I found the agency closed and locked. I had been renting form that office for 35 years and they had my reservation in hand. They were so anxious to get home they could not hold of 5 minutes.I feel like shredding my Avis First Card

Absolutely horrendous service and vehicle selection. Avis Preferred line and wait time here are frequently ~15 people and 30 minutes or more. I always book well in advance but have yet to receive a decent car with even a back up camera. Go with Hertz.

Service was very helpful. Susan explained benefits of Avis preferred at checkout at John Wayne Airport. I had a small accident with my vehicle and Avis was understanding and professional when dealing with me on the phone. I also had a quick drop-off and exchange of information which helped me to reach my flight on time. Overall very satisfied with my experience with avis

What a great team!! I left my sunglasses in the car, I think it was Linda called the lot. They called back and the car was still in the airport. It drove right by and we ran out and Velma stopped so i could retrieve my glasses. Thumbs up to Susan, Linda, Yoli and Velma and the guys in the lot!!! Thanks EVERYONE.

Was a quick and easy pickup and drop off, friendly staff and had a discount from Amazon.

The cars were great and service was fast! Impressed how clean the cars were. Thank you.

I originally had a rental reservation with Hertz. When I arrived to pick up my car, I was told that they had just amended their rental policy to where anyone using a debit card to rent, would be charged a $500 deposit on top of the rental car fee. This was something I did not know and had not budgeted for. Hertz tried to send me down to Alamo stating that Alamo did not charge a deposit at all (which didnt sound right). Anyhow as my partner and I began walking down toward Alamo, we were stopped by a cheerful Avis employee named Nhi. Nhi told us that Alamo would charge the same deposit as Hertz and that Avis has yet to adopt the change so my deposit with them, would be just $200. Nhi went in to run the numbers on renting wiith Avis, while I called Alamo to double check. It turns out Nhi was 100% correct. She not only stopped us from further frustration with going back and forth with another rental company and trying to find another on the spot rental during a the Memorial Day weekend rush. Nhi handled us with kindness, she was expedient and knowledgeable about her own companys policies as well as others. Nhi got us a very nice luxury SUV rental for a week, which we thoroughly enjoyed at a price that was comparible with what we had reserved with Hertz, with insurance included. I have always gone with Hertz, usually due to my AAA discount. After our experience with Nhi, Avi Car Rental has found new loyal customers. Thank you Nhi and Thank you Avis!

Great service all the time. I had an emergency on our way to a cabin trip and needed a rental right away.. with in 30 min I reserved my rental and was on the road again. Great experience and very friendly and helpful staff. The prices are fair, and the vehicles are always clean. Id definitely get a rental from Avis in the future and strongly recommend it to friends and family.

I was driving and felt something..The floorboard was covered in ants and they were biting me -disgusting. How in the world was this car cleaned??

This Avis place charged me 250$ for security deposit and never gave it back. Now I’ve tried everything to speak with somebody about it and they aren’t helpful . My last call is to speak with corporate. You can’t just take somebody’s money and expect them to be okay with you doing that. Freddy and Andrew if that’s really their names I will be reporting you to corporate. It’s not fair that you don’t explain the contract to a person signing it. Maybe it was MY job to go through it but it’s only to show how much customer service this company practices. 1 star is fair enough

No problems with my rental. Car was brand new. Easy pick up and drop off. And the best was no huge deposit.

Avis at John Wayne airport did not provide me a quick and easy experience.Before booking I called to make sure they had Chrysler Pacificas for rent and they told me yes they are available. I booked my vehicle and when the day came to pick up my rental car, I was provided a Dodge Grand Caravan. I was upset because I had a lot of luggage and wanted to fold down seats that the Pacifica had and the grand caravan didn’t. I accepted the van because I was tired of traveling all day and wanted to get some rest. I loaded my luggage in the van, then drove the van out of the parking spot, then the oil light came on. I walked back to the counter and stated that the oil light is on and they were going to place me in another van, however there was no other van available.I then asked if they can provide me a Tacoma since they had about 8-10 lined up. They were able to put me in one of the Tacomas. I unloaded my luggage and loaded it in the bed of the truck, hopped in the truck and it smelt cigarette smoke. I strongly dislike cigarette smoke and I got a headache from it. I was over it and just wanted to get out of there. I drove up the the counter to make sure they have reported smoke damage so I don’t get charged for it and they placed me in another truck. So here I am loading and unloading my luggage by myself. Over all experience was not good. The front desk was rude and was not apologetic for the multiple issues. They did not want to help me. I was waiting for my last print out receipt and the lady went MIA. There was another lady there and I asked if she can print me out one and she was resentful asking me where her coworker went and that I had to wait for her to print out my receipt. She ended up printing it out. Returning was easy and the staff that accepts the vehicles were very friendly. It’s the front desk people who are rude. I would spend the extra money next time and rent from Hertz. John Wayne Avis does not take care of their fleet and does not care about quality customer service.

Great service, very friendly staff, clean and excellent vehicle. Highly recommended.

Great selection of vehicles, great prices, great fast service, and great rental turn process

This is my second rental from AVIS and this one tops the last one. I called ahead to ensure I didnt receive a certain type of vehicles that I cant drive due to panic attacks. Low and behold thats the vehicle your front desk attempted to give me even after seeing my notes. Because your companys lack of attention to detail I walked out and proceeded to wait until a different vehicle arrived. (now if this was Enterprise the customer service would be better and there would be more selections of vehicle of to choose from then just one vehicle.) Then I also left some notes on some types if vehicles that if available I would prefer per your app and my phone call again the desk clerk proceed to tell me that you will not get a of the vehicles youbar requesting expecially that GMC Terrian because it hasnt been in your lot for a couple of years and I acknowledged at this point not getting anything either way so I waited. By the grace of gods what appears a GMC Terrain Ohhhhh I was under the appreciation that there were none. Yeah right, then I was on my way until half way to first destination and what happens I needed an oil change and guess what no open office in the area I was in so had to call cutomer service and they suggested the only thing I didnt want to here go pay for an oil change yourself and claim it after. Again no attention to detail as this should have been checked before giving it to your customer. (At least Enterprise has a checklist) Now we got it the best part as I needed to extend by one day now because I within 7 hours the rates double plus a 10 dollar service fee. So lets see over assessment and was to leave a message lets start here: Poor customer (just rude again), no attention to detail, and customer is definitely not first here as I still getting the run around for my oil change claim.Best advice I can give pay the extra and use enterprise as it ended up costing me more after this experience

When picking up the rental car, it was confusing what line to stand in. Most people stood in the same line when they couldve had clear signage to direct them for quicker service.

I use to mainly book hertz but after the las expirance where they did not honer my resrvation and charged me 3 times the amount of original reservation for a a cAR FROM THE SAME TIER and ignored my complain i decided to find a new trustworthy company and so far so good thank you

Decent cars, Id prefer going with one of enterprises brands

Susan at the John Wayne Airport was personal professional and took great care of me during a family medical emergency when I needed a car on Memorial Day! I will be back Avis. You will be my go-to rental company thank you Susan!

Always give me the best service, Hertz is nothing compare with Avis

Great staff and desk management, especially Justin and Nicole. Most helpful and its appreciated. Special thanks to area Mgr Michael for suggestions on long term rental/ mini lease. Thanks ALL!

Good up dates on the rental, had cars on hand.

Trying to find the car at SNA was ridiculous, had to walk all over for a out 10 minutes trying to locate it.

As an Avis Preferred member, I expect that I do not have to wait in line to get my car. At John Wayne airport, I waited in line at the Preferred counter for 15 minutes to get my keys while others, who seemed to have complex transactions and no reservations, went ahead. It took me at most 1 minute to pick up my key once I got to the counter. I dont know why John Wayne does not leave the keys in the car like other Avis locations for Preferred.

I used to rent with another company, but they screwed up my recent reservation and almost left me stranded at JWA. I walked over to Avis and they were EXTREMELY helpful!! They made me feel like a VIP even though it was my first time renting with them. I highly recommend this AVIS at John Wayne Airport any time you need to rent a car. The lady behind the counter was super nice and super helpful!!! She made everything SO easy. Thank you!!

Charged extra for services that I didnt asked for.Dirty car during covid.Would give a better review if the customer service was at least a bit helpful.

The staff are very friendly. I made great conversation with the lady who set me up with the car. I forgot to get her name, but her level of service was fantastic. Between the great service and the great rates, in my opinion this is the place to go for a rental car.

Like the last survey you sent me. I rented a van at sna when I got into the van I looked at the mileage it was 864. Your bill at the end of the rental said it was 517. So I had to pay 33.01 more for the excess of 625 for the 5 days. When I talked to your person on the phone he said I had to pay the 33.01. Do you think I will use you again.

Theres an extremely disrespectfull asían girl. She is rude, nasty personality, must have anger issue. She doesnt know how to treatment people.

Picked up vehicle in downtown LA for one way rental to John Wayne airport. First they Charged me mileage at 24 cents per mile.. Then they incorrectly tried to charge me 400 miles of travel. Good thing I had taken pictures of the odometer at the start and end of my rental. Next, I get home to receive a letter that I was being charged $250 for cleaning the car. They claimed that there was dog urine smell left in the car? How can you determine this through pictures? The worker at Avis checked me out and never said anything about a smell. An attempt to rip me off. Be very cautious about turning in vehicles in this location. Shady characters. All this to an Avis preferred member.

My husband has spent over an hour here the last couple days due do the employees here at the John Wayne Airport Avis location, no one gives the same rates, employees are rude, don’t even try to call customer service they just hang up in your face. Thank you Avis for making my husband (an active duty soldier) first trip home in four years a pain.

The service was excellent.

Lines are kinda long, only 1 person at the front desk. Then you need to visit the other CS desk at the garage. Not very speedy

Nothing special bout renting with Avis. Nobody was at the counter so I to go fine the location of where the Avis location was on level 0 and still waited on a line trying to get my car.

Very convenient place to rent a car. Process is quick and since it is in the airport they have wide variety of cars available. Make sure you ask for their discounts. I didnt know but they have discount for Amazon Prime membership...