Nick is great very nice man. My truck was stranded in Sanford. He even accomodated pick up for a specific time to allow my husband to get to where truck was and not have to wait. Communication is great.
Just want to say the service was awesome will use again driver was very nice and professional
Athens towed a vehicle for me today and did a great job. Fair price and picked up the vehicle quickly and delivered it without any issues.
The customer service provided from the office is subpar. They should realize that many (not all) customers in need of a tow have experienced some type of unfortunate incident (accident, disabled vehicle, etc). Therefore they should have an attitude of assistance & understanding, not a you need us attitude. Tow companies are a dime a dozen; I recommend Halo Towing in Longwood or Get Lifted Tow Service in Apopka. My situation involved the local PD so I didnt have much choice. However going forward, Athens will not be the company I call if I ever need this type of service again.Athens, you are in the service industry - dealing with the public, please do better.
Hands down best experience ever! Josh was tasked with my tow and though I wasnt there in person, he was very responsive and polite/professional. 10/10 would recommend!!!
Horrible customer service experience the worst I have ever had I have never in my life been spoken to that way when requesting the information for a manager just to get clarification on a request that was made. If I can give negative stars based off of customer service from the phone representative in this afternoon, -5 . Please look into this and do better
Absolutely the best experience! I would recommend to anyone that may need services. Very friendly and helpful from the person on the other line to the driver! You guys rock!!!!😊
Just arrived on vacation from Michigan and my car broke down, call two other larger tow companies first and they were unable to send anyone. Athens was able to send a truck out right away, the driver was professional and helped my wife and kids while I took an Uber to get a rental car, they recommend a local repair shop (that ended up being phenomenal).
This was the best tow company I have ever used. I’m from out of town but I really wish I lived their. So professional and humble. Really care about it’s customers. If your in town please go to them.
Athen’s towing was my service provider via USAA. My driver Josh was on time very fast, Uber professional, personable and quite knowledgable in his profession.Because of my experience with him, I would highly recommend Athens towing hiring drivers such as himself. He brings great credit upon himself and his company for retaking such high standards of service. Thank you! And god bless!.
Glen Morales the drive was so professional and courtesy he even brought my garbage up from the driveway. His customer service was amazing. My insurance company said the ETA would be 60 to 70 minutes. The next thing I know 15 minutes later Mr Morales is calling me and say Im in front of your house that was the fastest service I ever had for roadside assistance. Highly recommend Athens towing and recovery
Jason was amazing!!!! thank you so much for your quick service.. and making me and my daughter feel comfortable ❤
After been waiting for 4 hours for several tow companies, my insurance company finally sent out Athens towing, I wish they sent them out before .Lance was my driver, he was very professional and quick. Definitely turn my experience around. Will definitely recommend this company!!
My car wouldn’t start so I set up a tow through my Insurance roadside assistance, and Athens Towing came and got my car. They were there within the hour of initiating through my insurance.A gentleman by the name of Terrell was the tow driver, and he was absolutely fantastic. He was friendly, kind, professional, and efficient. Terrell is definitely an asset and was thankful to receive such incredible service! A huge thanks to Terrell and Athens for their quick and friendly service!
Jason was super friendly. He was on scene fast and had us hooked up and delivered fast. Their truck was clean and professional -amaven business development
Scam artists in collaboration with scam artist HOAs to have cars towed where there are no signs present anywhere to tell you that you are even doing anything wrong.
Why can’t I give 0 stars!?So I called to have my car towed and the tow truck driver couldn’t “find my car”. When I told him to just cancel it, he proceeded to call me a b!tch and hang up. Then he found my car and towed it anyways! When I called Athens, the not so lovely lady on the phone said she “didn’t want to go back and forth with me” that I was “unable to cancel my own tow” but also she didn’t want to cancel it. Ridiculous. Very rude. Very unprofessional. $120 down the drain and a horrible experience. Never again will I use Athens. Be better Athens. SmhUpdate: So I got home and found my car parked in the driveway... LOCKED with the keys on the floorboard. Called the Athens tow truck driver so he could come unlock it and the door and he said that he left the doors unlocked and that there is nothing he can do about it... just wow.
Lance went above and beyond tonight. He interacted with my son and showed him how to operate a tow truck. Lance you made my son’s night! Please make sure Lance is recognized for his customer service!
Athens Towing always responds to our calls for tow immediately, compared having to wait hours like some other companies in the area make you. They are super friendly and are always professional when calling. Someone is there 24/7 to answer the phone. They also provide real time tracking of their location providing you with a precise ETA.It is unbelievable how many of these reviews are people upset for them doing their jobs efficiently! Follow the rules, and you dont get towed!Thank you again Athens and Niko!! You guys rock!
Requested service for parking violation in gated community for board member violating parking. Not professional at all
I see a lot of reviews complaining about cash and I just want to let you know every towing service I have ever interacted with is cash only. It is just the nature of the business. I am very pleased with their service. They let me know when they were on the way and when they were going to be arriving, and had a second truck sent out in less than 15 minutes when they realized the first one wasnt going to be sufficient. Both drivers were very kind and friendly. They were careful with my vehicle and made sure it got to its destination safely.
I had a previous tow from another company, waited 4 hours for them to never show. Call this place, within 30 minutes I was helped and on my way to Greenway Ford with my vehicle.
This is one of the best towing companies i have seen. Customer service was amazing especially Nick he gave me some good advice. Highly recommend them
I was broken down and I was by myself. I called in and spoke to their daytime dispatch, the sweetest people. A very nice woman explained everything in detail and the driver arrived within 30 minutes, 30 minutes early! Very much appreciated, especially, with it being a hectic situation. Thank you so much, I will be using this company from now on.
I was in my old neighborhood with my mother, sister and 4 kids (all under 5). We were on our way to the pool when all of a sudden our van died.In. The. Middle. Of. The. Street.I put in a claim with my insurance and they sent Athens towing out to get my car. Terrell arrived so incredibly fast...and waited with me until we got the address updated to where we needed the car towed. He was amazing...very friendly, kind, personable and very professional. Its never a good time for a car to break down...today was especially bad timing. But Terrell was really awesome and it turned into such a blessing. He texted me to assure me that our vehicle arrived to the proper place! I would highly recommend using this company!
My insurance sent 2 towing companies out before Athens that said they could not tow my truck due to its size (12in lift and 35in tires) and the steering rack being damaged. (wheels locked in right position) The first driver from Athens was not up to the challenge but after 2 companies and 3 drivers turning down the job Edison made light work of it. I highly recommend Athens and Edison if you need to get a job done!
My car broke down tonight in Lake Mary. I requested road side towing by my insurance company and was told Athens would be there in 45min. Well, they showed up in 20 minutes. The tow truck driver Tom was a gentleman. He hooked my car and opened the trucks passenger door for me. I was parked in a handicap space and he made sure I got in the truck safely. He drove us to Deltona to my mechanics shop. Once again, he was a gentleman. He insisted on my ride to arrive before he left me in the dark to wait. He was there to help me to safely get out of the truck. Tom was just such a nice person.
Great company with great customer service the owner went out of his way to make sure everything was done safely and properly
Made an unpleasant experience less unpleasant!
HIGHLY RECOMMEND!!! We called several companies who all said they couldn’t help or were closed for the day. Dispatch quoted a fair worst-case price immediately, the guys came within 20 minutes (even though it was 10pm) with TWO trucks, came up with a solution, got the job done, and then charged less because the job was done quicker. We couldn’t be happier, totally saved the day and we can’t thank you enough!!! 🙏🏼🙏🏼🙏🏼-Tyler, Ramona & the 64 😍
Got stranded on East bound 1-4 before Lake Mary Blvd. Monday night. Athens responded right away. Professional service. Took care of my vehicle like it was their own. Highly recommended. Next day picked vehicle at home and delivered to dealership.Thank you Athens Towing !!!!!
They were super helpful and kind. My boyfriends car stopped working for no reason on a backroad at 2 in the morning on our way back from the beach and we tried calling every tow company near us. Many didn’t answer and we had one company tell us that they don’t go on the road that we were stuck on and when we relayed this to Athens Towing company they were super helpful and understanding and got us to our destination in a safe and efficient manor. I highly recommend them. Amazing service!!!
So slowhire some helpslow
The dispatcher that I spoke with was terrific. Mike was AMAZING!! He was to us within minutes, was extremely knowledgeable, and very courteous. I would highly recommend using this tow service!!
Very responsive and easy to work with. Met the owner, super nice guy. Will definitely use in the future!
My 7 year old son and I were completely out of luck when our car died 40 minutes away from home. With only 10% phone battery I managed to get a call into Athen’s Towing. Cody was the driver who picked us up and I am beyond happy with the service we were provided. My son had been waiting all day for someone to pick us up and was starting to get scared but his fear turned to all smiles and laughter as Cody and his professional demeanor made my son feel more than comfortable. I am going to tell all my family and friend that Athen’s Towing is the company to get, and Cody and his kindness and professionalism is the driver everyone should want!!!
I was in a hurry for a meeting this morning did not get the dispatcher Name but he knows who he is awesome guy. Took my Audi TT to the Audi dealership. Hands down great service thank you for your hard work. Beer on me one day my friend.
Athens Towing and Recovery is the most thoughtful, compassionate, caring place I have ever encountered, as a tow company. The one place that will check on you even after they drop off your vehicle. They are very courteous and professional. Also, a very honest business. They treat you like youre their only customer. Thanks for the great work you guys do! If I could give 10 stars... I would!! Rock on with ya bad self 😎😎
Excellent service! Jesse arrived on time and was friendly and professional in helping me get my car battery started! I loved from the moment I called they said approx. 1 hour and within that one hour Jesse showed up! Super experience! Athens Towing is saved in my contacts now!
Best towing company ever! Jesse was great and went out of his way to help me during this terrible time. We tried multiple solutions to avoid towing, but in the end we had to tow since we couldnt get the car started again. He took care of my car and made sure nothing scraped or was scratched as he loaded and unloaded it. His customer service was also 5 star worthy!
I will never allow any other rowing and recovery company touch my classic cars. The professionalism and care given to my cars is above all others. This means so much to someone who loves their cars as I do. This family owned business treats you and your cars like family. Always.Yevet
Reliable towing service, came out when they said they would, and called to update me on their ETA. Jesse was great. He tried to get my car battery going for over 30 minutes and was kind and courteous the entire time. Highly recommend this company!
Sent one message and the response was very fast. The fleet manager Cody got me set up with the Owner Neiko who was close by and he didnt hesitate to come help out. Thank you
Mike was exellent. He wenched my car out of a retention pond. He was there super fast! Exellent service!
This the most professional towing company in Seminole County! I had my car towed by Terrel and I couldn’t have been more pleased with his customer service and professionalism! Not only did he get to me before he was supposed to, the ladies in the office were also very pleasant to speak with on the phone. Hands down recommend Athens Towing!
Ill never forgot my experience with Athens! Car was towed. When I went to the office, the owners wife gave me a price. I went to the bank and got the money. Went back, and the owner gave me a different price. I cursed him out and left. I guess he didnt like that very much and tried to stop me from leaving by standing behind my car. He then proceeded to try and punch me through my car window! And then called the police on ME! Lied to them and said I assaulted HIM by showing the police the mark he got on his arm when he tried to punch me! LOL. I wish I could give less than 1 star.
Jesse was great. He came and towed my 2000 Chevy. Was extremely professional and courteous. I would recommend Athens and Jesse for any towing needs you have.Concetta
Best company in Seminole, hands down. Fast response times, fast well trained drivers. Definitely a great team of guys!
Best towing company around. Needed my car towed and they were there within minutes. The owners are great and always go above and beyond! Everyone who answers the phones are always friendly and kind. I highly recommend Athens Towing to everyone!
My driver Mike was awesome, very quick and personable. I felt very comfortable with him. Thank you very much
Athens towing are amazing all of the drivers are very professional and very courteous. I would highly recommend them for all of your towing needs.
Athens provided me a wonderful experience when my vehicle needed to be towed from the shop to a dealership. Communication was their top priority. Robert came out and was friendly and arrived exactly on time. Car was delivered to the location and I was able to get my car traded and all went smoothly. Highly recommended. Great folks!!!
Started out kind on the phone. Ended up being extremely difficult and rude to deal with. The driver was personable and kind. Office staff was very rude. We broke down on vacation an hour away from where we were staying. They required me to drive all the way back (2 hours the second time) in the middle of my vacation to sign a release to my insurance company. This is the 21st century, scanning, faxing and emailing is acceptable in court but not at Athens Towing. Then, after they spoke with the insurance, our vehicle was towed to our insurance companys lot. We were gone for a week and upon returning home we had a bill and certified letter waiting on us about the sell of our vehicle! The vehicle was only there a week and our company paid when they picked up the truck. When I called to inquire about the letter, concerned and confused, they told me they did not have time to assist me...records have already been filed. REALLY, it has only been a week!!! Poor customer service!!!!
Jesse provided great Service to our vehicle and showed me some hidden gems about the locks. He is awesome and very professional. I recommend this company to anyone.
One of the guys came to my house & I thought my car would need to be towed. But thank you for fixing it & telling me my car was fine!
Had to have my husband’s Dodge 3500 towed this morning, their tow truck driver beat his ETA, was as extremely courteous and professional. He also provided an update when he dropped the vehicle off at the auto shop. Beyond thankful.
I give Jason a five star for his assistance this morning. Very courteous, professional and a gentleman. God bless you.
Absolutely scummy company. Towed many of my neighbors and a friend during Covid pandemic.
Great service and very polite staff. I hydroplaned off the highway into a ditch and they towed me out with absolutely no damage. They also made sure that my brakes were working and that I was safe. I would recommend giving them a call if you need help!
Great people. Helped me out in my unique situation. Very resourceful seeing that my car was in a retention pond. Without a doubt would use again... hoping I dont have too
There is “ZERO” rating for this place!!! Office staff, young girl likes to call people “honey” rude beyond words!... and the granny that runs the place was even more rude, cackling filthy words at me because I was documenting damage of my property... apparently, I found out, this behavior from these folks is typical.Had a parking permit on my window in my subdivision and they never looked to see it as clear as day and still towed my car! Then they tell me, anybody can have a fake permit. Next they say $175 cash to get my car back, denied that there was a contract with my HOA..parking with permit, as posted in the window of my vehicle... that was never checked or verified.. go figure, no admittance, no denial. The sad thing is these people are use to people at them taking away their vehicle all the time, mentally I’m sure it just makes them even more hateful and disrespectful to most. Still, never accepted! Understand the mistake you made and causing distress to folks when “YOU” were clearly in the wrong!What a huge shame on them!
Got my Acura stuck in some thick mud, called the company and less than 30 mins later they were there. Nick, the driver was very fast and clearly experienced, his charisma made the situation less tense. Overall great experience.
I had very quick service. I was given an hour timeframe but only waited around 40 minutes. Nelson, my driver, was attentive to my cars needs. When we got to the dealership, he was knowledgeable about further procedures. I was very happy with the service and would highly recommend Athens Towing and Recovery!Sincerely,M. Kaye
Complete scam of a company! I am an nurse working on the front lines. My mother who has been laid off during the pandemic was caring for my son I was home she moved her car out of the driveway and into the street so I could park in the drive way it was on the side of the road not obstructing a sidewalk or any of my neighbors driveways for at most 20 mins. Upon walking out to leave her car was gone. Our posted towing photo at the front gates of my community states no street parking from 12am to 6am. I get off of work at 730pm and have a 30 ish min drive home, so I was unsure of the rule violated. Upon calling to see if they towed the car they said the car was opposite of traffic flow and that calls for immediate towing. This rule is posted no where in my community. I asked for prove the car was parked incorrectly, the receptionist said we have 15 drivers how can I possibly know. Athens tows your car frist without any prove of a violation. I asked to speak to a manager and was told your hoa makes the rules you can take it up with them but I have worked here for 15 years and no HOA has ever paid the fee.I was told the car hasnt even be delivered and that they needed atleast a hour to process paper work then I could come pick up the car.Upon getting to the business I was greeted with blue suv right There was no prove that we showed to get the car back. They only take cash but the man told me he had no change to provide to me it had to be exact cash of course once I arrive. The sign posted says $125 plus $3 for each mile I live 6 miles away but was charged $155 given no receipt or prove of payment. Cash only, no receipt, no cash register, no change, how have they been getting away with this for this long?Just plan sketchy, I have already reached out to the news to report this sham of a company. Also their website says 10% discount for first responders I expressed my frustration and let the receptionist know I am on the front lines. I was still in my scrubs when I brought my mom to get her car. I was never offered any discount but I was clearly was overchargedThanks for your additional stress placed on the community during an already stressful time!
Nick arrived just before our time scheduled and had the car up on the lift in no time! Was the best towing experience Ive ever had. (Thanks Athens Towing!!)We had to put our car into a tiny garage and honestly it is an art. It was fun watching Nick navigate the car quickly and safely into the tight spot. Would highly recommend using Athens Towing and will use them again in the future!
Great Service! Caring and very professional Owners. I had been waiting almost 5 hours for another compAAAny. I explained the situation I was in with my 2 kids late at night, Athens Service came within 15 minutes to pick up my vehicle. i recommend it to anyone!
By far the best tow company in the area. Best staff and best people to work with. Definitely the only tow company I’ll EVER use as far as I’m concerned. Right equipment and fast response times. No job to big or to small.
Jesse is one of the towers. He was awesome and he made sure that i was safe when he picked me up and my van on I 4. I very happy with the service. Thank you again.
2nd time Ive had to have my car towed. Both by Athens. Jesse was great. Fast, friendly and efficient.
I drive a 14ft box truck and I got stuck today at work and I had a driver by the name of nick come to the rescue. He was very prompt,very helpful and fast. From the time of me calling to the time he showed up was probably 1 hour or less. He was able to pull my truck out with ease and made sure I was good before he left. I will most definitely use his service again for any of my work trucks or personal vehicles. Thank you for the great service.
I’ve had the pleasure to meet the business owner twice and had the pleasure of his guys towing my car twice as well. Athen’s is a phenomenal company and has a bunch of great guys working for them. I can’t thank Athens enough for towing my car twice. My new car got towed today and we got an hour eta, the driver Wayne was there in less then 30 mins. I had my sick child in the car in the heat and I couldn’t be more thankful for Niko and his great group of guys coming to my rescue today! I would highly recommend them and this will forever be the towing company I use whenever I need anything done!! Thank you so much Athens and keep up the great work!!!!
Very happy with the service I received. Especially, after the non-service that I received from Oviedo Wrecker and Towing when the rude dispatcher got upset with me when I tried to get an ETA after already waiting for 1 hour and he told me that they were not coming at all and hung up on me. Completely different experience with Athens. Terrell, the driver, was excellent. I would recommend this company.
My husband and I were in a car accident about a month ago. After contacting State Farm and waiting an hour for a tow truck, I finally called Miranda and explained my situation. She immediately contacted one of guys and Josh was there within 15 minutes. !!!!!!!!Excellent service, I would highly recommend Athens to all of my friends!
My car broke down Friday and after calling Carmax for my warranty they gave me the number to Athens Towing, after they got there my car turned on so I told them I didnt need them anymore. They were very understanding, the next day my car actually breaks down again and I called them to see if they could pick it up from my house and take it all the way to Orlando from Winter Springs and they did! No questions asked, the manager even approved my tow even if it exceeded what my warranty covered. I am so grateful for coming across such good people, I truly appreciate everything they did for me. I will recommend Athens Towing to anyone that needs it.
I run a land clearing business and my machine became stuck in mud that was hidden below the surface. The machine weighs 14,000 pounds, plus suction from the mud adds more resistance. Compared to other recovery companies I have used in similar situations, Athens Towing was exceptional. The price for the work was far better than other companies I used before and the customer service between the lady I talked to on the phone to Nick who showed up in the truck was exceptional. Highly recommended and they will be my go to recovery company for future issues that I get my machine into.!
After being stood up by another tow company, they showed up and helped us out. The owner called to follow up and make sure we were safe. I would recommend them any time!
I have used their services plenty of times, always professional and courteous. Recently had my car towed to a shop from my house to find out they couldnt work on it. I spoke to the owner a very sweet lady who knew what happend, agreed to tow the car back to my house free of charge. Seems like they genuinely want to help people that come to them with problems. I would highly recommend this buisness to anyone.
I just used your service through Allstate Auto Club Tow truck driver Addison was very helpful and polite
My car wouldn’t start when I was out this afternoon.Jesse got my car running in no time. He was very polite and courteous. Thank you Jesse!
I had Josh service the tow of my Dodge Ram today, and he was extremely courteous, friendly, professional, and over all absolutely amazing with his work ethic. If I ever need help with towing services I know I will definitely contact Athens towing again.
Honest, compastionate, the owner has a huge huge hugeeeee heart and worked with me in my lowest time. I never in my life thought a tow truck company was going to be so nice and understanding but THEY were and proved me wrong. God bless these people X 1000 because they honestly deserve it.
Cody did an amazing job at responding to our call from Athens Towing. He was prompt and professional. We had constant communication while we were stranded on the road. If I ever need towing services, we will be calling Athens again. Thanks again Cody!
Great experience with this tow company when my car got a flat. He arrived extremely fast (eventhough it was quite late) and was very professional. Put on my spare tire and helped me find the damage to my flat so it may be patched. Great customer service
Called for friend. Slight misunderstanding, but professional otherwise.
This is an amazing and reliable business. They were quick to get to me, and quick to tow my truck to its destination. I HIGHLY recommend them! Thank you very much for your help!
Very fast and professional service. We had a box truck buried deep in sand and this company made short work of it. Professional and efficient I highly recommend this company!
Overpriced, but helpful employees with decent service. Tarped my car for free
They provided by far the most professional towing experience Ive ever received. They were on time, courteous, and the truck was exceptionally clean. The driver took great care and precaution with my car. I will definitely use them again!
So I just got my car towed. I called the office and asked if they would tow it back. Since they towed it away. They said they don’t do that and nobody does that. Smh... would have paid for it too. I have to go to work in the morning. Poor attitude, rude, and who the hell has cash only? Seriously. It’s the 21st century.Also... it says 24 hrs on your website. If you have different office hours! Put it please. Thanks!Sincerely, the guy you’re screwing over.
Jessie did a great job. Was very quick getting to me, didnt wait long at all
Nick and Cody were absolutely amazing and extremely professional. We were stuck in a very sticky situation. They both came in got us situated and on our way quicker then i could blink. Deffinatly my go to company for any towing i may need in the future.
Very poor customer service!!! The old lady that pick up the phone was very rude and never transfer my call to a supervisor, even though I request it twice.
What a bad company this is ! They Tow your vehicle out of our Grande Oaks subdivision even though we live there as a homeowner.I was having work done in my garage and parked Diagonal in front of my rear garage for one evening blocking no one..Then when you go pick up your vehicle and they say we do not take any credit cards only CASH .Who ever heard of not taking any form of payment but cash in todays society.
Josh one of the tow truck operators did a great job had a great attitude would recommend towing company
I wish I could give one star. I had my truck stuck at a gas station and couldn’t get any help. I was actually hung up on. I’d recommend OTC towing ALL DAY LONG if you want a towing company to go above and beyond for you
Extremely friendly and helpful. Excellent customer service, hard to find that nowadays. I would highly recommend to anyone that needs roadside assistance.
Very much appreciate the quick response and professional service by Jesse at Athens Towing.