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Pep Boys Auto Service & Tire
4170 W State Rd 46, Sanford, FL 32771, United States
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Pep Boys Auto Service & Tire

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VC
Review №1

Steve was so helpful. It was a great experience! Ill be back next week to check my brakes.

Al
Review №2

Special thanks to Ashley, Steven, Jorge, Nate and Daniel. YOU GUYS ROCK !! Thanks for being thorough and transparent. Got me back on the road in no time. Highly recommend Pep Boys

Jo
Review №3

Very happy with my experience today.. always great..

Mo
Review №4

Most kindest and honest Mechanics and service manager I have met. They are reliable and honest. They go out if there way to accommodate you. Thank you TEAM.

co
Review №5

I’ve always taken my vehicles to this location and I am always satisfied with the customer service and hard work these gentlemen put in to what they do. Thank you so much for your professionalism!

Bl
Review №6

Dropped my vehicle off twice for the same repair. And both times when I followed up about it they didnt know it. After holding my car for days, on two separate occasions, all theyve done is an oil change. I made sure each time they understood the request. No apology, they didnt even pretend to care.

An
Review №7

Steven was grea/ and so was the mechanic... Thank u will be back.soon.

Al
Review №8

Overall good service, price for tires was fair seeing as they were running a deal. Oil change could be a little more competitively priced. The bad was that even though the ad online stated clearly Free install with purchase of tires. Salesmen told me they didnt honor that part of the deal. Which to me is not right seeing as how its advertised online, see in image. And I guess shame on me for not getting that clear before the install, as I had no choice but to pay to get my vehicle.

Q
Review №9

Please calculate your total before getting the service. They tried to charge me 140.00 for a job that was 110.00. When approached with the big price different. The representative said “ oh I forgot to apply the discount thank you for catching that”. There was no 30 dollar discount for changing my brake fluid and wind shield wipers. I will not be returning to any location due to their poor customer service and the scam like behaviors. Avoid this location and pep boys in general if you can.

Jo
Review №10

Very pleased with service.and tires and products.staff great . and very helpful people........

Da
Review №11

I got new tires and my car drives great

Ed
Review №12

Good service but the store seems to be overwhelmed with business...not much competition in this part of town. Friendly and provide good value for money but the volume of business and staff shortages makes doing business here a bit of a challenge.

Ja
Review №13

I recommend this Pepboys to anyone that needs car service I give them a 5-star rating

Ad
Review №14

Typical scam jobs. Got a quote for 4 new tires over the phone. Buy 4 get 1 free. What do you now. I show up and it’s $60 more. “Oh, we forgot to add alignment.” Might as well been full price to start with. Guess they need it more than I do. Lesson learned.

An
Review №15

Read Before you make a major mistake. I have a 2016 chevy silverado went into pepboys to get a simple alignment on saturday March 27th 2021 sat for an hour and half while the “master mechanic” did my alignment once I got my truck back and soon as I drove it it pulled hard right I went back on Sunday March 28th 2021 to have the issue fixed first off when I arrived I was given an attitude when I told them it was messed up I was showed my before and after mesurements of the alignment he tried to tell me he didnt know if he could do anything because according to their machine when I left it was in the green they took my truck redid my alignment and told me it was good got into my truck started driving and found it was still pulling hard right went back to the shop told them to have the mechanic ride with me so I could show the issue with an attitude the mechanic rode with me said I just drove it and it was good I held my steering wheel straight and sure enough it went hard right his face went sour and I was given the excuse that he could only do so much with the machine and that hed take it back and make sum adjustments now idk how much more you want from a machine that does alignments but I said okay 3 hours I sat there while he tried to fix it he then came into the shop and said its still doing it imNot sure what is wrong I was then told our machine says your good if your not satified come back in tomorrow and my manager and “master mechanic” will be in and you could get a refund I left pepboys drove home and on the way home my stabilitrek system started going off I called their shop told them what happened and was told that has nothing to do with alignment dumb founded I explained that there are sensors in my steering column and brakes and wheels that adjust the vehicle to help maintain a straight ride which all correlates with the alignment he got silent said as I stated before you can come in for a refund tomorrow I hung up went back in on Monday March 29th 2021 to get the refund when I arrived I talked to the manager who could care less whole time I was talking he was ignoring me and preparing the refund I told them how they messed my stabilitrek system up and what do you know I get the same response that has nothing to do with what we did i explained to the manager what the stabilitrek system was and once again got a dumbfounded look on his face like he got caught with his pants down. The mechanics and the manager at this location know nothing about cars they feed you lies and dont stand by their work I took my truck down to chevy and was told my whole alignment was way off the fixed it and I am no longer having any issues pepboys is a horrible shop do not ever take your vehicle there unless youd like to have problems.

Ch
Review №16

So far so good, recently changed to these guys because Firestone kept screwing up. So now they get the fleet and my personal vehicles.

Mi
Review №17

Make an appointment and you dont get taken in for an hour after. Not sure the purpose of an appointment if they dont let you inAt the time of schedule

Gr
Review №18

Great mechanics. I have been a customer there for 20 years. They have always taken great care of my vehicles.

Ga
Review №19

These guys were very professional, and helped me with a problem I was having with my Jeep. They explained what was going on (which I already knew but good to know they werent lying) and they helped me with a stuck rotor as well, and replaced it for me. It was convenient I had the part with me and they did it for a great price. I will be coming back here. Very happy.

JU
Review №20

I got 4 new cooper adventurer tour tires on a 2015 honda civic and these guys made it so it easy! From the phone call, to when i showed up these two guys at the front desk were great! I even had to shoot out of town, so i left my car there over night and it wasnt a issue! They kept it safe for me and it was ready to go in the morning! These guys are awsome and deserve a raise! Just wish i remember there names! I just know it was on the morning of 2/15/2021! Place is awsome!

MI
Review №21

I had some tires mounted and balanced, and that went fine. Sure, I had to wait for a couple tires to be redone after the fourth tire was outfitted on my spare rim despite my specific noting, but I did not mind that so much. I was really too concerned about my car to react at the time, but after everything was done, I was handed back my keys. I keep my keys well, and on my keyring is only one decorative, collectors piece from a zelda game. It was in perfect condition before I dropped the keys off. The gentleman at the desk seemed to be unaware and found my piece remaining in the bottom of the paperwork sleeve and returned it, honestly believing it to be accidental. If it had been wear and tear, I believe the connector loop would have broken in one place. My connector loop is cleanly broken off, with a tear below one of the connecting points. It looks intentional. This piece did not hang low or away from the keyring, so it makes little sense for it to catch on something, or any other viable excuse I can imagine for it. It was nestled neatly between two of my four keys. You can see stress marks on the edge from a constant force pulling on the rubber. Needless to say I am very upset that anyone would act with malice and vandalize my items I trusted them with. Usually I try to remove personal things from my car and keyrings, but I honestly forgot this time and I regret it.

Da
Review №22

Great staff, very good work on your car.

Ka
Review №23

Rude they tell you your car will be ready if you leave it overnight then when you get there in the morning you see the car in the same spot and they tell you that you have to wait and when you ask how long they tell you I dont know weve had cars here since Monday in a rudely manner this is not the first time Ive received service like this from this particular pep boys last time the forget to put back spare tire so no not a good place

Su
Review №24

The man at the front desk was not friendly and refused to give a report, for the service that was completed on my truck. He stated that its a waste of paper to give a report for every alignment.Every mechanic shop should provide their customers with a detailed report of what was completed on their vehicle.I will NEVER go back to pep boys again.Poor customer service at the front desk.

Da
Review №25

Dont bother with this place. I scheduled an appointment for an oil change and tire rotation two days in advance. I show up and they tell me there is no appointment in the system and they are two busy to help me even if I did have an appointment. I show them the email confirmation and text confirmation and am told to bad they dont see it in the system, and I should come back in a few days when they are not so busy or try another one of there locations.

Jo
Review №26

This was my second visit with them and they continue to impress me. They took care of my daughters car with some unexpected issues that came up which actually saved me money. They are honest, friendly, and have integrity. I brought my jeep in last time and not only took care of my problem but also had the lowest cost for service. Great job and thank you for being honest and fair!

Ru
Review №27

Very good people .

Al
Review №28

Great service and they really took care of my truck when they serviced it. Thanks again!!!

Jo
Review №29

It was great! They did the oil change in no time!

Fr
Review №30

They get pretty busy but have always been great to deal with.

Ca
Review №31

Always good to me and husband. Have all of our work done here.

Ci
Review №32

These poor guys are probably tired of seeing me. They have replaced a bunch of stuff on my 13 year old truck. These last couple visits have been a nightmare. Not with their service, though. Their service and professionalism has always been wonderful. Theyre very kind and understanding. Thanks for your help! Ill be back, but hopefully just for an oil change or something simple!!

Ma
Review №33

Expect long delay for service even with an appointment stating that you will wait for oil change.

fa
Review №34

The worker lier and change the price they did it with me 🏃‍♂️🏃‍♂️ I would never buy from there

Ra
Review №35

Their synthetic oil change is expensive than the authorized dealers in the area.

Br
Review №36

Roy was amazing!!! Quickly checked my battery and was friendly!!!

Jo
Review №37

Very friendly and much better than the tire kingdom across the street

On
Review №38

I booked an appointment online just to have it cancelled while I was on my way to get service done. They offered to reschedule a week out. Maybe this location needs to figure it out for better service for their customers. Very disappointed

Ki
Review №39

Yesterday, on the way to work, my car broke down. When I looked under the hood, I immediately saw the issue. A belt tensioner assembly had failed. Fortunately, I was on the same block as this Pep Boys. I pulled in and they were friendly and worked me in. I continued to work via train and contacted shortly thereafter to confirm what I had found. I did have a few issues, however. I am handy but work a lot and did not have the luxury of waiting til the weekend to fix the car. I priced the part on the train which ranged from 100 to 180. I estimated my cost to be about 300. They initially called with a cost of $550 dollars! I asked why and they said they could only find the part with belt included for almost $300. I questioned it but ultimately agreed after asking why it was so high. The person on the phone went over the estimate with me but neglected to mention a $30 charge for an extended warranty.. I felt this to be less than honest. I went to pick up the car later that day and they had the work order but never went over it with me. I asked for a discount which they did. The counter person gave me an additional discount. Driving away, I found the car to be fixed but my seat was all the way back and almost fully reclined which I found mildly annoying. There were numerous black smudges everywhere as well. Now I have an older car but they dont need to leave greasy smudges everywhere. There was one on the glovebox! Why would they need to get in there!In summation, I was appreciative of the fix but felt taken advantage of. Dishonest to put the warranty on and not tell me! If I could source the correct part for less why couldnt they? Also, they had an additional charge for a serpentine belt?!? If it was included, why the extra charge? Be cautious here!!

Ha
Review №40

I was totally dissatisfied with the services from Pep Boys Sanford location with store #1521.Brought my car in because the battery had a Corrosion and when they diagnosed it, they mentioned it had impacted my Alternator to charge at a normal rate and that needed to be replaced as well.They proposed to fix both battery corrosion and alternator for an agreed price of $754.58 and my car was ready same day.Surprisingly, I noticed the same symptoms when I start the car the very next day. Called the store to report the symptoms and the manager said I should bring it in to run into the computer. They did what they had to, but they said the car isnt showing any error code. Hence, Nothing is wrong with the car.As the symptoms persisted, I kept telling the store, yet they insisted no error code is showing up. I had no choice than to try other places to diagnosed - Wal-Mart Auto, AutoZone and my car dealership confirmed I had a bad battery.Went back to the Pep Boys store and requested a full refund as my services wasnt provided.I was very frustrated after 2 weeks of going back and forth with Pep Boys and hearing the same thing.This is pretty bad experience and I will forever doubt the integrity of this location.

As
Review №41

Very clean and nice people there too

Jo
Review №42

Great place, will definitely remember them next time. We got a nail in our tire and had to get it patched quickly. They were very fast and extremely friendly with no gimmicks. Really made it stress-free. Cant ask for anything better. Thanks!

Wa
Review №43

Very helpful.

Sh
Review №44

Great customer service great job on the car didnt do no more than what needed to be done went above and beyond working with my budget & that helped out so much truly appreciated 🙏🤓

Ge
Review №45

Was quoted $1,300 to fix my air conditioner, they said I needed a whole new system and that was the best price they could do. I managed to buy a refurbished compressor on Amazon for less than a hundred bucks and paid my neighbor to install it. If you need anything more than an oil change I would suggest going somewhere that wont try to rip you off.

Ro
Review №46

The worker knew nothing about inspections for Michelin warranty claims even though the company is a vendor of their products.

Do
Review №47

Always takes 2 trips to fix 1 task.Replaced fuel pump and now gas gauge wont work. I wish I could rate a zero but one star is the lowest choice.

Be
Review №48

They always take great care of myself and my family. Always walk out knowing I didnt get screwed over for something thats not wrong. Great people!

Ja
Review №49

They fixed the issue with speed and alacrity. I was very impressed.

Je
Review №50

They take business real serious, on an emergency to replace a tire employee and management were very helpful, absolutely great, thank you for your service, keep it up

El
Review №51

What a rip off! They tried to charge me double for what action Gator did for 1/2 the price. Also tried to tell me I needed a new radiator, NOT TRUE! According to two other car repair places! NEVER AGAIN PEP BOYS!

Vi
Review №52

We are on vacation from NC and had a screw in our tire when we woke up next morning. We take it to pep boys to get the tire plugged. We come back a few hrs later to pick it up. When I went to pay, the gentleman said its on us enjoy your vacation. You have no idea how better that made our vacation. Thank you pep boys for making a bad experience a good one.

Je
Review №53

Very friendly and helpful. Their mechanic stayed back to fix my A/C. Good prices!

Bu
Review №54

Be careful with this place they are a rip-off, I took my car there cuz the AC stop working the compressor. The guy on the phone told 1250$ for the compressor I told the guy not thanks and he got with an attitude after I said not. I call another place to see I can find a better price for a 2007 Honda Accord compressor guest what the new place is charging me 110 dollars for a damn compressor. Just saying look around before you go to any PedBoys location if you dont want get rid off

Al
Review №55

The staff work very slow. 3 hrs to change 2 tires. Unbelievable!!!!! Go somewhere else! Avoid Office 4170

Ro
Review №56

Ive had my car serviced here many times. No problems, ever. Definitely recommended.

Th
Review №57

Professional guys! Theyve never attempted to upsell me anything. They never overcharge for their labor and they always get things done quickly.

Da
Review №58

I have always had great service from this location on oil changes...tire purchases...very honest

Se
Review №59

Thanks for great and honest customer service! Glad I came here for a second opinion before buying a new tire as prescribed up the road. Thoroughly checked my tire for air leaks after pulling out the nail, and it turned out I didnt even need a plug! Highly recommend these guys, special thanks to Steven!

J
Review №60

This Pep Boys location keeps impressing me. They are honest and trustworthy. Ive had them re-check issues that other shops have lied to me about. They dont pressure you or try to talk you into things you dont need. Staff is friendly and helpful. Thanks!

Do
Review №61

Made an appt online to have a screw taken out of tire. Showed up 5 min before my appt time and was told that there were a couple other people that had appts at the same time and that their online system doesn’t work that well. So I would have to wait an hour to have my tire checked... really? And they had an attitude about it. Terrible customer service, inefficient, put an hour long job ahead of at least checking the tire, with only one guy in the shop and two at the counter... Tuffy across the street took care of me right away with awesome customer service.

An
Review №62

Ive had okay luck with this place at best. Unfortunately, the last time I was there, they would not accept any more cars for oil changes when they were to be open for another hour and a half. Kinda frustrating, really, as it doesnt take long to change motor oil.

Da
Review №63

Great service-dependable and skilled techs.

Ju
Review №64

Very nice and accommodating. Also, did not take tto long for a simple oil change.

L
Review №65

Helped me out with a flat repair just before closing,Excellent service!Highly recommended 😀

Sa
Review №66

I went here with a flat tire. Walmart said they cannot fix. But these guys fixed it. Good customer service

Ro
Review №67

Great customer service !!A+++

La
Review №68

I take all 3 of my vehicles to this location for 4 years. They have never disappointed me. If there is an issue or delay, they contact us and let us know the details.Great front desk and management.

Ca
Review №69

Wow. Thanks again Nate for the help with my bike today. I really appreciate it

Wi
Review №70

Ive been going here for years with all of my vehicles. Ive found the service to be great, the prices to be fair, and the mechanics to be honest and friendly. The very few times Ive had to take my car elsewhere (due to being out of town or trying to find a slightly better price on something), Ive regretted it.

de
Review №71

First let me start by saying the guys who actually worked on my vehicle were extremely professional and overall awesome.The only reason why I would give this location a one star is because the manager ((Matt)) who is supposed to set expectations or lead by example so to speak Was extremely unprofessional and rude.You know its an issue when you and a few other customers are sitting in the lounge area just talking about how offended you all are about how you were treated. We all hate car troubles its one of the most stressful things on the planet I feel like, so to come to a place like Pep Boys that I completely trust my vehicle with and to be treated like scum just kind of left a bad taste in my mouth.I still recommend that everyone goes here just avoid doorMATT the manager. :-)

Ja
Review №72

Went here this morning for a tire rotation and balance. I was nervous about going anywhere in the area because everywhere has bad reviews. I have to learn to never trust negative reviews as the norm (especially ones that complain about quoted price). Anyways, I had an 8am appointment, they took the car in promptly and a half hour later I was on my way. I watched them do everything and they took good care and even tightened the lugnuts with a hand wrench (possibly even a torque wrench) which is the proper method instead of using an air wrench to just crank on them. My car is still relatively new with only 5500 miles on it but it rides silky smooth after the balance. I certainly wont hesitate to come back here for simple maintenance items. Lesson learned, dont trust the negative reviews for auto places on the internet. I wish more people would leave reviews because its really difficult picking an auto place when so many of them get more negative reviews than positive ones even though its usually someone angry over a price they were quoted or an outlying bad experience. I didnt even care if I had to wait, I just wanted it done right with no damage done to my car, lucky for me I didnt even have to wait.

Ma
Review №73

Very accommodating, looked at my oil leak and were honest about the source.

Er
Review №74

Sean was exceptional to work withVery professional!

Lu
Review №75

They did a great job. Oil change,back axle oil change, transmission oil and filter and antifreeze system change. The manager was very polite. I will be back for more service at this place. THANK U. LUIE CARDONA

Dy
Review №76

Good tires. They did break one of my hub caps and didnt offer to pay tho

Ma
Review №77

A complete scam!!! STAY AWAY!!! I went there to replace my front right tire. I stood in the back and record the mechanic replacing the wrong tire. I went back in and spoke to the manager and explain and he said to me so what. Keep in mind all my tires was brand new except the passenger tire. The manger was rude and while asking why I need to replace the passenger tire when theres more damage on the other tire. I wish I would had mark my tires because he brought out an old severely damage tire that was not mines to prove his claim. He said to me he would make up for the mistake of his mechanic and replace the other tire for free. He told me he only looking out for my safety. A week later the tire that he place is now FLAT. Stay away from this scam place. I didnt believe people when they said this entire company have a reputation of scamming people but now I know. I am now contacting channel 9 news to do an investigation!

Jo
Review №78

Great service! Brian is always extremely helpful. Definitely recommend this location.

Ca
Review №79

If you want a quick oil change friendly service and a good Tire price just call and ask for Chris hell take care of you I know him hes a great guy

Ma
Review №80

A great group in Sanford I can trust working on my vehicles

Sh
Review №81

These are honest people who go out of their way to help you with your auto needs. We will continue to take our vehicle to this location!

Ma
Review №82

First-time Pep Boys customer and I had a very poor experience with the service manager here (Lee). There is a picture on the wall of the owner, Steve, which says I care about your car. Well Steve may care, but Lee doesnt. The place wasnt that busy but every little thing seemed to overwhelm him. In the middle of writing me up he stopped to take a phone call, which was fine, but then he is rolling his eyes and making faces as he is talking to the caller, a customer. He treated me like he would have been happier if I had taken my business elsewhere and just had a poor attitude in general, even with the customer who was behind me. I got the work done only because I was already there, but (take note, Steve) I wont be coming back.

ve
Review №83

Drove in with a flat, took immediate care of me...very nice people, did a good job, nice wsiting room with a kurig coffee, air conditioner, quick service.

N
Review №84

I have been here couple times thru out the years and know i get the job/ repairs done rite. The place and staff have changed, the prices are high but they offer deals, coupons and reward program.

Te
Review №85

I want to give these guys a higher rating, but I believe theyve been overpricing, doing unnecessary work to get money out of me that I cannot afford. The staff is a combination of jerks and whiners with a couple decent guys there, too.

Bi
Review №86

Disappointed. I have never been charged $75 for an oil change. Never again.

Bo
Review №87

You have to watch what they are doing to your vehicle especially tiers, watch videos before you go to pep boys they will screw you also tire kingdom.

Da
Review №88

They have no one that can diagnose or service transmissions. They can handle an oil change or replacing a tire but if you need anything that might be complicated youll need to find a mechanic

Ro
Review №89

Decent prices on tires. Brian was very helpful and Curtious

Pa
Review №90

Love the pet shot clinic here. Val-U-Vet.

El
Review №91

Great service 👍.

Ch
Review №92

When its hard to find good help... it hurts all of us...

Ni
Review №93

I came in last night at 6, when I got off work. The manager, did not seem happy I was there. He had no suggestions on how Pep Boys could help me with my vehicle. He did not seem to care about me as a customer. I was disappointed that he was so rude to me. I have been a customer to pep boys for a while. I will take my bussiness else where.

N.
Review №94

Fast, friendly and honest. Best auto service by far.

Ge
Review №95

Horrible service. I had a scheduled oil change, which took 2 hours to complete. How long does it take to change oil? Workers were complaining that they had too much work lined up. Unprofessional.

Ka
Review №96

Manager here got me in right away for a new bartery. Very quick!

po
Review №97

Great Place great service.

Ma
Review №98

I just need check my tires, and was super fast and friendly

Lo
Review №99

Always helpful and friendly

vi
Review №100

Get the best service in town

Information
92 Photos
100 Comments
3.9 Rating
  • Address:4170 W State Rd 46, Sanford, FL 32771, United States
  • Site:https://stores.pepboys.com/fl/sanford/4170-west-state-road-46.html
  • Phone:+1 407-322-9896
Categories
  • Oil change service
  • Car repair and maintenance
  • Tire shop
  • Towing service
Working hours
  • Monday:8am–7pm
  • Tuesday:8am–7pm
  • Wednesday:8am–7pm
  • Thursday:8am–7pm
  • Friday:7am–7pm
  • Saturday:7am–7pm
  • Sunday:9am–5pm
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