Treasure and Jamesia gave me the Best customer service I could ask for. The experience was Awesome at Lowe’s returning desk. There was a problem with the computer not finding the receipt to return an item. But not matter what they kept trying to find the receipt in the system. They didn’t give up. They was very polite and had nothing but nice words to say. I want to Thank Treasure and Jamesia for the Awesome customer service that was provided to me. I high recommend Lowe’s in Sandy Springs

The store is great, has a lot of everything you might need for any home. Staff usually is good here with some exceptions. For the most part they are helpful and willing to assist you with any inquiries. Some just look at you and walk the other way. I have been going to this location for close to 10 years and i am always satisfied

Very fast curbside pickup, helpful and professional staff, but masks are not required by customers, and many do not wear them. Mask wearing by employees is often below the nose. If you fear Covid, use curbside. If you dont fear Covid, highly recommended for all manner of shopping.

Great if you know exactly what you need but dont look for expert advice on do it yourself jobs from most employees. Nice clean well organized and good customer service in general though. I pop in when I know what I need and they usually have what I am looking for.

Awesome store with great pricing on their products and plenty of products to choose from. Customer service is great in this location and this is my go-to store for everything. Best location Ive been to yet.

Leo, kiesha, and Kevin at this location are so helpful, they went out of there way to help me and it meant so much to me! I typically don’t shop at Lowe’s but because of how helpful and willing they were I go out of my way to shop there now!! They’re awesome - Man from Azteca restaurant

If you want to find something dont go there it is impossible to find any help. I live in sandy spring and every time I go there in past year there is no help. Today I was trying to talk to supervisor in store I had to wait for about 20 min and no one showed up. Homedepot have much better customer service. These stores came around for their customer service but I guess not now.

Lowe’s consistently does not cater to contractors well.I’m writing this while I’m waiting in the window/door dept for 30mins to pick up my order I placed this morning. They’ve paging this whole time. I even called the store for them to page someone again.There are long wait times and little efficiency with making and picking up orders. Often times I’m sent elsewhere in the store to pick up my order or the service counter just doesn’t have my order information.Upside is that they have more product availability than other home improvement stores

We went get paint. The lady at paint department very nice. Helped us. Ms. Sunnie.🙏

I went to buy some wood and luckily I was able to find my sizes within the clearance section 😊The cashier was super nice and funny!

Always a decent and polite experience here. You can get help when you ask

Really good experience as always today we bought a KOBALT Blower

Incompetent! Order a dishwasher and over a month ago, Decided to cancel it after the 2nd no show from their subcontractor I have called and been on the phone for 10+ hours and time wasted I will never receive back from my life! Ive been hung up, transferred, called back and yet nobody seems to be able to refine me my money! I will never shop at lowes ever again because of this experience!

I ordered a patio furniture on their site. They missed the delivery date and time even though it was confirmed. I had to call 3 times for them to figure out what Happened. They delivered it one week later and delivery guys were rude. They tried to bring a wrong furniture set. I had to go to their truck and point out to them which one was my order. They also mentioned it’s not their problem order is messed up and has to do with the store. Basically the company couldn’t figure out how to deliver a simple order, no one took responsibility and :or tried to resolve the issue. They conveniently charged 79$ for delivery. Don’t order from Lowe’s !!!!

I came by this location with my kid to check and see what they had in the store. We were looking for some items for her outside deck and specifically the houseplants. We found five items in this location which we purchased and was on our way without any issues with the cashier at the garden counter. All of the plants that we looked at appear to be healthy and well hydrated.

Workers do not seem to know where nothing is located in this store...spoke with four persons and the result was still the same...clueless...a really sad case

I was saved by two employees Jameson and Kris! I could not find the cultivator tool I needed in the designated aisle suggested by the Lowe’s app. Instead of turning me away the two employees went hunting for the tool and found 2 unopened boxes with 7 cultivators on a top shelf. They had to use a lift gate and all, but were in great spirits.

Replaced this sliding door I bought and save about $1500. Best purchase ever.

Don’t rent trucks/vans from here. We called the day before and asked about their rental van/truck inventory. They said they had some available; come right when we open. We’ll, we arrived at 6AM to find out that the van & trucks that are there are NOT FUNCTIONING. Why would the person that we spoke with from Pro Services the DAY BEFORE not state this fact?So frustrating—we tried speaking with the store manager and he was extremely disrespectful of our time and unprofessional.

This store is horrible, the people working there are obviously very unhappy, the manager talk in front of you with the other worker to resolve an issue instead of talking directly to you, zero customer service manners, I will give minus 5 stars if I could, very rude workers, send you from one place to the other and resolve absolutely nothing, zero common sense, if you have to drive a little more instead of stopping for something here, drive more... you will be happier...

Tania was very helpful and gave me some gardening tips for the plants I bought.

The worst retail store in America by far, words can not express the horrific customer service at this location across all departments and all platforms. It’s unbelievable. Just take my advice and run as far away from this store as possible and do not buy appliances here because they will be damaged. And don’t bother calling you will be hung up on. Terrible

I had issues with curbside pick up. The head cashier canceled my order and changed it to cashier check out process. Easy fix. Thank you

Came in looking for shop lights. Walked around for thirty minutes got nothing. The two people there paged someone repeatedly. Nobody ever showed up. Called their number and got put into hold loop. Tried to find someone but nobody was willing to help, but would page somebody. Called the main phone number again while in the store and was told well page someone I waited another ten minutes until someone who just clocked in showed up. Was told I guess theyre at lunch. This is exactly how you lose customers. Ace Hardware and Home Depot do a way better job. Theres no reason to shop here.

My husband and I visited yesterday November 29, 2019. Black Friday. They had great sales on tools. My hubby saved over $200.00 on his laser. Which allowed him to shop some more. A very well organized stocked store. The cashier was very friendly.

Great manager! Super chill, fun to talk to.

Idiotic manager works in the customer service. Worst service he doesn’t know anything about any services that they offers.

Im so disgusted with this store and their service Ill just say this. If you purchase an appliance from them you have a good chance of wishing you hadnt. Please read all the negative reviews regarding appliance purchase experiences. Finally, what ever you do never have them do your install.

I was sent from the Edgewood Lowes to pick up an order that was transferred to the Sandy Springs store. I live 5 minutes from Edgewood so I wasnt happy with that. Then I had to wait 20 plus minutes for curbside pickup because they could not find my order even though their app alerted me that it was ready and allowed me to check in when I arrived. Needless to say, my major appliance purchase next month will be done elsewhere...no time for nonsense.

Great customer service at self-checkout!

We visited the garden center. Great variety, good prices. Courteous staff!

Easily the worst Lowes store ever. Ive tried being patient and given this store multiple chances over the last two years to improve, but this past weekends experience was terrible. The associates are clueless, not willing to help, and flat out lazy. The lawn and garden center is like a scene out of the Walking Dead - materials and debris strewn about, checkout stations look like theyve been abandoned (they have), and customers stumble about trying to load bags and plants themselves. Inside and out, this store hardly ever has what you are looking for. Even when you order online for curbside pickup, you wait 20 minutes and eventually have to walk inside to get someones attention and explain that you had an online order...only to be directed to the item and instructed to carry it out yourself. This store is ridiculously bad.

Good place to shop. Not always easy to find an Associate to help though!

Terrible customer service with the Mill work estimate department. I had an appointment with Danny Copa and he never was able to provide an estimate. He has lack of follow through, does not provide customer service, and does not return his calls. Beware of this service that Lowes provides for its customers at this store, as it does not live up to Lowes reputation. The manager of this department, Jeffrey also does not follow up.

I would say it was a strongly mediocre experience. Their selection was fine, but a lot of the employees didnt seem to be very knowledgeable about their own store or check out options. I got to the register and went to pay with Samsung Pay, which they had a sign for, only to be told something was wrong with my card three times. I went to another register to try it as I had just used it 20 minutes eariler at another store only to find out from another emplpyee oh, we dont take Samsung Pay, something is wrong with it. People were nice though.

Friendly staff and great selection. Very inviting and clean store.

At the beginning of April I applied for a new credit card from Lowes in order to receive a 20% discount on my first new purchase. My daughter needed a new refrigerator. On April the 19 I ordered a LG 20.2 on line at the Sandy Springs store in Atlanta GA. Delivery date was April 28th. On the 29th we called the store to see if they had a LG 20.2. After waiting for 45 minutes on the phone we were told that they had one and it would be delivered May 9th. After much discussion they agreed to deliver on April30. The refrigerator was delivered and a large dent was made by the delivery drivers who refused to remove the fridge doors to install. They even took the condo front door off the hinges to get it inside. On May 1st my daughter spoke with Kenny, store manager, and he stated they would deliver a new fridge and give us another 25% off and pick up the damaged fridge. Kenny stated that both refrigerators would remain on credit card until transactions were finished. We agreed. The delivery drivers arrived on May 2nd refused to deliver the new fridge and pick up damaged fridge. Excuse was they needed 4 people. I called the store manager, Leo, on May 2nd and told him the situation. He assured me that delivery drivers could remove fridge doors to install a fridge. Explained that I did not want the same delivery drivers. On Monday morning May 3rd the same delivery drivers arrived and still refused to deliver a new fridge and pick up the damaged one.. After spending 4 hours one phone and trying to speak with a manager. I spoke with Keshia, delivery manager at Lowes, and told her to cancel the order. This has been a NIGHTMARE. When I get my credit card bill I hope the two fridge charges have been removed. They sure as hell will not get any payment from me. In fact we should be reimbursed for wasted time on phone and days missed from work waiting on deliveries that never happened. Save time and money...go to Home Depot

They are so slow... I felt like my life is chipping away while I wait in all sort of lines.

We tried to ask an employee where distilled water was and we couldnt find it where he told us.

I first ordered on line, I was giving the wrong delivery date, then I call back to cancel the order, I decided to go pickup, drove to the store, talked to the customer service rep. She cant find my order..she then located it pulled up my order showed it was on backorder..so my handyman and I went to the back of the store, found the one I online order, and went to cashier and paid for it, took it home and he installed it perfectly..

Big shout out to KENNY. THANK YOU BRO. This man actually took the time and searched everywhere he possibly could for my toolbox. Deeply appreciated. Because you took the time to actually look for it, my tools wont have to be on the ground anymore. And another shput out to PAT. THANK YOU TO BRO. Very professional guys that handled the task without any hesitation. Confident and posorive attitude. Definitley management materail, both of these guys. Lowes is lucky to have these 2 employees.

The restroom was disgusting Ive seen cleaner restrooms at truck stops on the Jersey Turnpike the Isles were cluttered with ladders and debris but the staff was helpful in finding me what I needed

Please do not buy appliances from this place. This was my first time buying appliances from Lowes and has been the worst experience ever. They are a scam. When I ordered my refrigerator, it came with major scratches all on it. I called back Lowe’s and they said we had an option of buying another refrigerator now and get it delivered ( I had already waited 10 days for the delivery of the first one that was purchased). Once they receive the refrigerator that was scratch they would of deposit the money right back into my account. So I went to a different location to buy another refrigerator to get it earlier or else I would have to wait for Lowe’s to pick it up process the return and deposit the funds back into the account. I purchased the new refrigerator and has been over 20 days and have yet to receive my refund. I now lost the $1699 and the refrigerator that was scratched is no longer in the system. Lowe’s refuses to make the refund. Home Depot has never been a bad experience like Lowe’s have been. I will never shop at a Lowe’s ever again

Great selection and decent prices. watch the cashiers, sometimes incorrect prices are charged.

Avoid for ordering large appliances!Ordered a fridge a month ago, delivery dates kept getting set and then rescheduled with no notice to me. Three different delivery windows were set and then ignored, with me having to call the store multiple times to connect with someone who could actually tell me if the fridge was on a truck to be delivered or not.Each time they just pushed the date a week or two, swore up and down that this time it would be delivered, only to have the same thing happen.Save yourself some time and just order elsewhere.

Very impressed. Very organized

Bought washer /dryer. Bought from lowes over others due to delivery/installation date.Day of delivery comes and no one shows up. No one calls. 100% unacceptable.Call lowes and they tell me a different delivery date than their own 3rd party delivery company.Zero communication and spending over $1400 on something that never gets delivered is unacceptable.Do not bring your hard earned money here. Try Home Depot. Maybe other Lowes dont treat their customers this way.

I had a very good service.

A young man named Kenneth went out of his way to help me today. The help I needed wasnt in his department, but he helped anyway. He had a wonderful work ethic. Lowes is lucky to have him on staff.

UTTERLY TERRIBLE SERVICE. Store manager doesnt return calls. no one picks up their phones. They schedule deliveries with 3rd party and the delivery people deserve at best F-. I frankly dont know how Lowes even stays in business when they operate like this. Next time I am giving my business to another company that can provide better service.

Good store for my home improvement needs. Only complaint is I always seem to have a hard time finding certain items.

No matter what location they all seem to have the same terrible culture. Awful customer service

Called with a simple question. 4 calls cut off, eternal hold, transfers and no call back. Took corporate office day and a half to get someone from that store to contact me. 2 stars because at least they eventually gave me the 15.00 part for free for my troubles.

We ordered a fire table online. It was damaged during delivery. My wife made several phone calls to return the fire table but found it very difficult to talk to a manager. Eventually, they scheduled an appointment for the fire table to be picked up at our house. No one ever arrived to pick it up. After more phone call attempts without talking to anyone, I returned it to the nearest Lowes. The customer service lady was pleasant and credited my account.

I wanted to look at a product in the tool section that they have on a secure twist lock so that it is not easily stolen. When I attempted to twist it so that I could look at the product one employee just stood down the aisle and watched me (offering no help) and after watching me for 3 minutes came over and said that the twist mechanism must be broken he then asked if I wanted to buy it and I told him that I wanted to look at it before I bought it and he offered no help and was very condescending. I do not recommend this store go to Home Depot or another Lowe’s

Very helpful. Helped me load new toilet into the car.

I bought a fridge and oven from this location on 2/4/21. I was told that my appliances would be delivered between 12-4p on 2/11/21. After waiting all afternoon on 2/11 for my delivery, I called the delivery service at 5pm to follow up. Delivery service said they were running behind and that there were 4 more deliveries in front of mine. We rescheduled for 2/12 and he ensured me that we would be the top priority. 2/12 came and at 5pm, I called the delivery service again. I was told again that they were running behind, and it would be delivered 2/13. It is now 2/13, I called the delivery service to be told that our order was cancelled. I called Lowe’s Sandy Springs location, to be put on hold for 20 mins, to only be told a manager get would call me back in an hour. An hour and a half has passed, I call again, and I am put on hold for another 20 minutes. I finally hung up and drove over to Lowe’s myself, to be told that our fridge was damaged from the manufacturer to the store. The appliances never made it on the truck, and were not even en route to be delivered 2/11 or 2/12 and were actually cancelled by a manager. In the past 3 days, nothing was EVER communicated to me by the store, and apparently the new delivery date has been changed to 2/18, without even consulting me or my schedule. Customer service and communication gets a ZERO.

Had to be in and out for some paint remover. Unfortunately, I had to buy a whole container for my stuff but it worked out.

Knew exactly what we wanted. Bought it easily, even though it was a large appliance. Sales staff was so personable & rolled thru the formalities so we hardly noticed or minded & actually made our trip & subsequent purchase actually enjoyable. Would definitely er ly recommend this store & will use again.

The store staff with one exception acted hostilely and aggressively. They were ill-informed, unprofessional, and rude. If I hadnt already conducted and completed my purchase online, then I would have most definitely sought out an alternative retailer! The only redeeming component was the one gentleman who didnt just understand customer service, he valued offering an excellent store experience for customers, too.

I went here for paint and no one ever assisted me. When I first entered, I notified customer service that I would need assistance in that area and heard her call for it over the PA system. Yet, no one ever came.Granted it was later in the day, almost 7pm, but if the store is still open, then they should have someone on staff able to help in that area.

Great place convenient location and very helpful staff. Also check out their app and use the store in that app and it really helps you find things quickly if you need to find something in a hurry

Customer service is terrible. They do not answer the phone. It takes the staff 3xs longer than it should to complete task. Lowes needs to replace all staffing at this location.

Always has what I nred.

Went there to rent a carpet cleaner deposit was required as well as the accessories that you need to use with the machine was extra money as well so basically they are getting over on their customers.

I just wanted to take a minute to say thank you to Kenneth and Patrick for taking the time to make everything right! Unfortunately for Lowe’s, corporate has chosen Spirit delivery for their delivery and pick up services, and they are terrible. Although I paid for them to pick up the old grill when they delivered the new grill I purchased, they made excuses and failed to show 4 times. I am currently almost 8 months pregnant, which is why I paid for the pick up etc jn the first place. Upon hearing my predicament, The managers Kenneth and Patrick took it upon themselves to come and get the old eyesore (grill) from the house! After everything this has made my day! Thank you from the bottom of my heart Kenneth and Patrick!

Very clean and organized store, fast and friendly staff.

Great location, staff, prices and selection.

Clean and organized with kind staff

Worst store you can ever buy from!!! I purchased a dryer online January 3rd set up installation for January 10th and my dryer didn’t get hot. So I attempted to call 3 times, and just heard a ring tone for hours (not exaggerating) then my mother help with calling an additional 4 times talk to a Joseph which said they have to send someone out to check the dry. Set up appointment for January 18th. I waited around all day for a no show. Reached an automatic call on the 19th advising they are coming out. When they came out it was confirmed the dryer was faulty and would need to call the store. I continued to call the store to have no answer. On the 22 I visited the store spoke to a manager. He exchanged it for another one, set up an installation date for 24th. Well this dryer doesn’t work !!!! I continue to call into the store all week and will hear ring and ring and ring then disconnected. I finally spoke to a lady in the appliance department Shqela. She advised the manger Leo will give me a call back at 1pm when he gets in. I provided my name, number and order number, and guess what happened nothing !!! No call ... I am currently calling the store while I am writing this. This is my 6 call of it ringing and ringing. One time it was answered by a guy, I ask for Leo then he transferred me somewhere to just wait then disconnected. Today is January 30th and I bought the dryer on January 3rd Smh

Went in for some unique light bulbs, to do a biology project. The two associates that helped me were very pleasant and professional.

Never buy from Lowes online. I ordered a countertop online. The wrong one was delivered. After a few calls, they picked it up. They never issued a refund and wont. Unbelieveable. Lots of calls and wasted time. Now I have to go through my credit card to dispute.

You could use more cash registers

One of my favorite Lowes to go to. Their staff is friendly & knowledgeable.

Joseph assisted us in purchasing a washer and dryer and was knowledgeable and friendly. We had to call to change the order later in the day and he remembered us and gave us excellent assistance. Best experience I have had with a home improvement store employee.

I came in to this location looking for a swiffer wet jet because I couldn’t find them at any of the targets that I had been to. I came in and spoke to a man named George, and when I tell you this man moved heaven and earth to help me find this swiffer wet jet… It was actually very entertaining watching him rally multiple other employees to try and help scout the location of these wet jet but he did an amazing job and I was incredibly grateful for all the effort that he and his team put in to help me find what I was looking for when I couldn’t find it elsewhere.Whoever is hiring the people at Lowe’s, is doing a great job because you have a very empathetic group of individuals who genuinely care about their customer service and that’s very rare to find nowadays. Thank you so much George! (And everyone else who took part in the scavenger hunt, you guys are amazing!)

The customer service is real friendly and very helpful

I did their online ordering and automated bin pickup. Everything I ordered was picked and placed in the bin for me to pick up. Unfortunately, their parking lot is abit small and crowded.

I thought anything in this shelf would be 40 percent off, right? Well nothing at all. It is in the next aisle! I spoke to a manager to get 40 percent off but she did not seem to care. Maybe I should have gone to home depot. I call this deceiving advertising 07.20.2019

I needed 10 gallons of paint. I chose lowes over Home depot because usually their service is better. The woman who mix my paint up did an exceptional job the paint was perfect after 3 fails before I tryed to have it matched. That made me look good to the guy who hired me for the job. That alone should make this a 5 star review. What I found surprising. Was in an area where quality is like Sandy Springs. I walked in no employee at the paint department I alerted an employee of my need in assistance. Proceeded to get everything I needed to do the job drop clothes brushes a long list of items. No employee to mix paint ask the first guy again he tryed again to round the paint guy up again. After well around 45 minutes gathering up everything I needed. I still had to wait 30 minutes before I could get my paint mixed. Turning a less than an hour trip to close to a 2 hour trip which got me a very late start defaulting my kudos for the perfect paint match. Which cost me another room I could have completed before I had to leave and the man I hired to assist me was paid for his time. I went home with a hundred dollars it could have been potentially $175.00 a probability. To lowes A minor mistake to me wear an tear on my car for 100 dollars with 45 mile drive get here for the job. If it hadnt been for that. 5 stars would have been appropriate. Tighten up on the service is my advice time is money. For your customers also. We arent a big corporation with investors stocks insured by big banks accounts. Poking at computers all day for for 6 digit incomes. Help us help you.

One of my go to stores for all my DIY jobs at home. Best prices also....

Not so much a fan these days.

As an avid gardener, it is always a pleasure to be able to recycle a few plants from the clearance rack. Please managers do not wait till they are completely dead.Great job repackaging mulch/fertilizer and sell them at 1/2 price.

I generally have good experiences at this store. Like all retail, it can depend on what day, what time, and whos working if you need to ask real questions. Today, I had a really great experience working with one of their windows specialists and thought Id mention it.

In and out, that’s how a hardware/home store should be (hint: use the app to find the products you need quickly)

One of the employees in the garden section was being a total creep and made me very uncomfortable. Will not be coming here alone again as a girl 👎🏻

Every single time I call there I am always put on hold and hung up on. Every single time,it never fails,they completely do it on purpose, I hope they go out of business

I am a contractor,they have a great selection of all common items, friendly service and great prices

I loved buy Lowes store, have total you need for your house

Cant find an employee anywhere around to help you and they do not enforce the mask policy even when brought to managers attention

Clean, Safe, Helpful Employees. Great Craftsman products.

This store is extremely unorganized! I scheduled set up for my washer and dryer with the manager. However he never completed the appointment. I have been trying to schedule AGAIN all morning. They keep taking messages and promising to call back but do not. The employees do not do their job to ensure that he customer’s needs are met.

Great place to by home improvement materialsAlways nice and friendly

Had to ask several people where weather stripping was located. Cashier tried on a phone app to locate it. It did not come up in the search.

Very well stocked up items

I receny worked with Patti and Laura in Kitchen Projects at Sandy Springs Lowes. They were beyond helpful and so knowledgeable. I was so stressed with my project and was relieved after they helped me. Very patient too. They are hands down 5 star!

Always a great place to shop. They always have what I need and eager to help.mr find it. Great selection and low prices and they even honor those who served our country.

Placed online order for store pickup. Order was cancelled with no notification, no email, no call.Saw that the item was still in stock (qty 5), and went to the store. Not only was the item not there, the aisle/bay locations listed online were for a completely unrelated department.Its no wonder that this Lowes parking lot was empty, and the Home Depot a few blocks away was packed. Service and selection matter.

Quick in and out. Knowledgable staff. Friendly and helpful in finding products.

I havent been to a Lowes for quite some time. I went in looking for particular items and the young man that helped me was very kind. The cashier that checked me out was also very kind. A older gentleman that also worked there was trying to help me find Afresh washing machine detergent. Unfortunately they were out other than that its a great experience.