Very poor latency on a lot of their connections. They have bad routes. Low stars until that is addressed. Northland is beating them in this area of networking. 3 people so far that Ive seen this on.Update: had a ticket in with support for 3 weeks with very little response and no help from Ting. They literally asked if the issue was still happening and that is it. Very poor support on this issue. Changing stars from 2 to 1. As a person that works in Networking I would recommend Northland for personal (little bit cheaper for similar quality) Fatbeam for business (top class support)Update 2021: Our latency issue has been resolved we are now experiencing latency in the low 20s (22.5ms). The is a vast improvement. 4 stars

Great company. Customer service might be the best I have ever encountered. Internet is wicked fast.

$19/month on the 5-5 program. It just works.If you want the gig service, just give them a call and turn it on for the month. Works great! Gig service is CRAZY FAST!

We’ve experienced great communication with customer service, our installation process was very quick and our internet service has been working great!

Great people!

Such a massive difference from Northland, not only in terms of speed but service. Northland was out to our house 13 times to try to fix our service. The real problem was junction boxes down the street that had been run over by cars and snow plows and no one wanted to take responsibility and fix it. We paid for half limping along service for months before it finally worked.The address the issue with the review with the person saying they entered his house without permission.....that would be illegal trespassing and I can’t imagine them ever doing that. Any time they needed in our house they called and made arrangements. Otherwise how would they know you were home? That review sounds like a Northland plant.The biggest issue for me is Ting made a massive difference with was my videos to YouTube. I do a lot of trainings that need to be uploaded to YouTube/Vimeo. With Northland I would start them last thing before I went to bed and half the time they would get timed out mid upload. We are talking 3-30 minute videos here. Nothing crazy. But if they did take they would sometimes render with weird green bars across my face. Lovely.With Ting I go make a cup of tea and come back and they are uploaded. No green bars. No waiting overnight. I’ve never yet had a video fail.Tings customer service has also been wonderful. They called the night of the install to make sure everything was working and in order. We’ve never had them out again since.I went to go order checks from Costco Checks, backed by Harland Clarke and discovered Harland was blocking Tings IP addresses. Chatted in with tech support and Ting reached out to Harland Clarke and got the issue solved. I was very impressed.Overall it’s been a great experience and night and day from Northland who only seemed to care after Ting was already taking their market share. They called and offered us gig over gig the night before our Ting install but by then it was too late. And I might add that we got installation at the end of phase 2 so it wasn’t like Northland didn’t have time to step up their game.Overall Ting has just been fast, great customer service and zero downtime. I’ll gladly pay them $5 more a month than what I had with Northland for 10x the speed and employees who give a damn.

Service is good but so is any service (Northland Cable) that does not really take much to make it run. Its just a connection. However they do not respect the privacy of others. They will enter your home without notice and install wireless service without your knowledge. Want to know more hit me up.. BUYER BEWARE!! At least Northland will get permission to enter your home and let you know whats going on. Why? Because its common practice. In the telecom industry. Tucows needs to learn a lesson from the big boys!!