I live in the City but am a repeat customer at BMW of San Rafael. This was my third lease from them.I have found their sales staff to be professional and responsive. They also make the buy/lease process fairly hassle free and straightforward.I would recommend BMW of San Rafael as the preferred BMW dealer in the Bay Area.

Our salesman was super nice and helpful. We hit an issue with a power outage which prevented me from getting the car as planned but they delivered it to my work which was fantastic! Highly recommend.

San Rafael isnt my local dealership, but its worth the extra drive. Artem in Sales was responsive to my questions, kept me updated, and followed through on promises. Tom in the Service department was great too. It was simple and straight-forward here, which is not what I have found everywhere. Thank you!

Had a recall serviced at BMW of San Rafael. They treated the problem just like any other, even though I was paying them nothing. Tom was great and a lift was provided for me to and from. It was a great experience.

The water pump and thermostat on my 2016 BMW went out while I was on vacation in Marin county prior to heading back to Southern California. This dealership expedited the repair work and completed it within 5 hours so that we can get back on the road. For this, I was highly appreciative. However, the price for this service seemed extraordinarily high at $3,600! I had no choice but to pay this price to get back home. I called my local BMW dealership in Irvine and learned that the cost to replace the water pump is $1,670 and the cost to replace the thermostat was $920 inclusive of taxes. So it looks like BMW San Rafael over charged me $1,000 for this service. I imagine that they marked it up given that I was stuck and had no choice if I wanted to get back home. But, $1,000 more seems quite exorbitant.

Very helpful with a problem I was having with my new M440i. The service department kept in contact with me every day until the issue was fixed. I waas very happy with the experience and especially with service manager Mark.

The best car purchase experience ever! Ralph Macia is so professional and holds your hand through the whole process. Rommel was very professional and helpful with the process. Gabe is so knowledgeable with the technology and features on my vehiclesand made me familiar with all settings in the car. What a great Dealer! Definitely will refer family and friends ..

Jacqui is an outstanding service advisor as is her management team. I appreciate the way they are always looking to accommodate my schedule. Being that I have so little time for service appointments, I truly appreciate their care. I have receive top-notch service here.

Living in Petaluma, I can choose BMW of Santa Rosa or San Rafael. BMW of San Rafael won my business over BMW of Santa Rosa due to their excellent customer service on the phone. The service itself was good, and the service person assigned to me kept me informed. Unfortunately, when it was time to pick up my car, I wasn’t given the correct information and when I arrived to pick my car up, the dealership had closed one hour prior to what their website said. They were not accommodating in bringing my car to me the next day.

I am so impressed with this dealership. They pride themselves on serving the customer, and they have honesty and integrity. I just purchased my third M Coupe from this dealership. Luis Chinchilla, Ralph Macias and Gavin Livingstone all went out of their way to make sure my most recent purchase was a wonderful experience. I was treated like I was part of their family - one million stars!!!

Very positive and smooth experience leasing a 2021 BMW 330i from BMW of San Rafael thanks to Jessy, Rob, and Gabe. Highly recommend them if you are looking for an honest dealership and fair negotiations.

My experience at BMW of San Rafael was second to none. My Service Agent was professional, courteous, and very helpful. He explained what was wrong with my car and what had to be done. He was very patient and helpful with the questions I asked him. Every person there was very polite. I enjoyed my experience. GREAT PEOPLE.

After confirming that the car I was interested in was in stock, I drove an hour to check it out.It wasnt there and they told me it had been sold several days earlier.From the email I received the morning I visited the dealership: I took a look and Stock #xxxxx, 2001 BMW xxxx is still available.I wont trust them next time.Update:About 20 minutes after leaving the dealership and posting the previous review, I received another email, confirming that the car was available and asking me to set an appointment to come see it. Unbelievable idiocy.

Tim Price is a knowledgeable and reliable service manager. Hes thoughtful and always gives you the straight scoop. The work performed by the mechanics has always been top-notch.

Prompt and excellent service. Actually came in way less expensive than they thought! Win win

I brought my car in for service and was assigned to Jackie! She listened to my electronic problem and suggested they do a diagnostic test of my car to pinpoint the problem ! They found the problem and it was costly but BMW has the technicians that know their stuff! They had to order parts because it was not a common problem! Brett took over as Jackie was on vacation! He is the service manager and he was really helpful and put me at ease especially with the cost! My car is running good and i’m hoping i do not have to trade in -i believe they solved the problem! I was impressed with the service and care i received and will be back but hopefully won’t need too much done next time! Highly recommend this place!

The work related to a failed electric water pump that was covered under a recent class action lawsuit. The work was completed. I was notified, then picked up the car. Two days later I opened the engine compartment to check out the work. It was a mess. The front rubber seal piece was laying on the side of the engine, not installed at all. There were 7 or 8 of those plastic keepers that lock the plastic covers in place missing completely. Very dirty work area.

We are BMW loyalists, but our recent experience at San Rafael went above and beyond our expectations. What an awesome team! Easy to work with, thoughtful and quick. It was seamless from start to finish, and we are so grateful. Highly recommend!

I very much appreciated Jacqui’s follow through on test driving my car to find an annoying raddled in the engine compartment. She was very thorough in explaining the cause. Also the detailing of the invoice was best I have I have ever received. Many Thanks!!

Not what Im used to from BMW. Making service appt is easy. Arrived on time. Filled out a form... For what? Been going there for 6 years. They know why Im there already. Wait for 30min for a loaner why they serve others who arrived after me. I feel its not just this dealership, its BMW as a whole that is sleep at the wheel .

The experience started off well, but ultimately I was pretty disappointed in the lack of proactive customer service I received from BMW of San Rafael.Pros: Competitive Pricing and quick responses to my emails.Cons: It took several months to receive my vehicle (not the dealers fault) but they never communicated the status updates proactively. Every time I received an update on status or timing it was because I had to ask them and then ask again and again. Delivery day was equally disappointing. They spent way more time trying to sell me extended warranties than explaining the cars features.

Service was pretty good. Easy to schedule and the team was communicative before and during the service which was great. My two gripes:1. Providing Lyfts for people after they drop off their car is great. Waiting 45 minutes for one to show up because the dealership is a bit off the beaten path and and they’re more likely to cancel on you (which happened) is not great. Just get a shuttle.2. My car was pretty dirty when I dropped it off; that’s on me for having a white car and basically living in the woods. But if I’m paying $400 for an oil change, throw some water on the car as a courtesy.

Probably the best car buying experience Ive ever had. Luis was awesome and doc signing with Kris was excellent.

I put money down to reserve a car and then didnt hear anything from the dealer for a week. When I finally got a hold of the internet sales manager, I was told I would be refunded and the car no longer available.Very poor service overall. I wont be working with BMW of San Rafael in the future.

As always, service was thorough, communication great— the best!

Receptionist said my car was getting washed and vacuumed. When it was returned, it was clearly unwashed. My advisor never informed me that the recall was going to take over night and I was not offered a loaner. I had to scramble last minute to find a vehicle to drive. Happy the recall was completed, but very disapoinef with the service.

Was greeted immediately, even though I was there before opening, was in my loaner car and off in less then 15 minutes. Was notified of issues and was also notified that my car would take more than a day. Was then notified it was ready at 3PM and it was waiting out front when I got there at 3:03. Briefly reviewed my bill online and was out of there in just a few minutes again. That was extremely easy!

BMW San Rafael Service Center is exceptional. Jacqui has been helping me directly for years and is great to work with. Everyone else is equally as great with a special shout out to Will who seems to go a above and beyond to help clients out on the service drive.I do have one opportunity for this office but do not think it should reflect on this review. I had an issue with my sunroof on a Friday afternoon. Sunroof stuck in open position and would be a hazard leaving it as is in my neighborhood. When i called, a woman who answered could not find some in service to take my call. She was not solution oriented nor did much to help with my issue. She said the service center was closing soon and there are no courtesy cars available even if i wanted to leave my car. I ended up going directly to the service center where Will was able to have a tech look and correct the issue in less than 10 mins. Will also offered to find a courtesy car for me should the issue not be resolved. It would be great to review this as an opportunity and if you find yourself stuck, seek help from mgmt. You’re customers are important!

Professional. Was met with a friendly rep and my car was serviced quickly. My only suggestion would be to remove some of the lounge chairs in the waiting area and add a large (or a couple) of tables where people can get their work done while waiting. The new normal means that were all versed in working from various locations and an auto dealership should be no different than a Starbucks. The other suggestion would be a get much better wifi as my phone provided a faster connection.

First, staff are helpful and professional especially Bruce. Even the Finace Department and the Manager, Mark. He is very polite listening to me on the phone and understands customer remorse.The finance department is so honest in what I really need. Not forcing me to buy everything that I should not have.And when I had a change of heart about the first car, the team was eagerly assisted me to get the car that I really want.They made it very easy for me, no hard time.Thank you BMW San Rafael team🎉🎉🎉

I was impressed by the service I received at this dealership. It was done in an extremely timely manner. Unnecessary diagnostics were not performed, saving me money.

Had recall work done and came out worse than it went in.

It wasn’t very good. I made an appointment to have my vehicle serviced three weeks in advance specifically requesting a loaner. I received three email reminders before the appointment date. The appointment was at 9 AM. I arrived at 8:40 AM. An employee approached me and asked me to give him my vehicle keys and complete a form. I did and he told me to go to the waiting room and someone will assist me in a “few moments”. At 9:30AM I went to another employee who stated I was not on the “loaner’ schedule. I asked for my service rep, who was Jackie. She assisted in getting me a rental through Enterprise. An Enterprise driver picked me up about 10 minutes later and transported me to their location for the rental. The dealership seemed to to be in a state of chaos with no leadership.

Luis made buying a BMW easy from BMW of San Rafael. He made sure the car and myself were taken care of through the whole process. Answered all my question promptly whether over the phone or through text. Very satisfied with how everything went. Would definitely recommend.

Thank you for fabulous service when my 2008 Three Series Wagon died on a business trip to CA. The Service Manager, Tom Smith epitomizes customer care. A terrific guy who made my repairs a priority and got me back on the road

Great service, very friendly staff. I was scheduled for oil change at 7:15AM and Jacqui (my service consultant) texted me at 7AM with courtesy reminding. She also helped me with questions about choosing right parts. As usually all services was made on time. Happy to be part of BMW of San Rafael.

I recently bot a certified pre-owned BMW from BMW in San Rafael. It has been a wonderful experience since setting foot in the dealership. I worked with Luis Chinchilla (and the awesome support team) on the purchase and post purchase experience. Can’t say enough about how easy it was to buy the ultimate driving machine from BMW San Rafael.

Always an easy transaction, Tom Smith always goes above and beyond to help me out and very quick with responses/correspondences. I originally bought my car in Concord, but the service here at BMW San Rafael is hands down much better. It’s not just Tom, everyone that’s helped me every time I’ve come in for anything has been great and helpful. Thanks guys! Stay safe!

Really great experience. They were able to get me in the same day for a service appointment. I checked in, was given a beautiful 5 series sedan as a loaner car, and was told to give them a few hours to diagnose the issue. My car was ready 4 hours later and it was a covered repair, so I didn’t even have a bill. I really appreciate the customer service and professionalism of BMW of San Rafael.

Tom is always on top of my service needs, been coming to the dealership for the last 18 years always great service.

I felt no pressure to purchase a car here. Talking to the dealer was simple and straightforward.

Smooth. I negotiated over the email/text. A few days later I came by, inspected the car and 30 minutes after I was on my way home in my new BMW. 5/5 will buy again.

I like this dealership a lot. I own two BMW’s and I’ve had them serviced here a number of times. I’ve always been treated very well by all the staff I’ve dealt with and the turnaround times are always within what is promised. Work prices are fair by dealership standards and the whole operation is Seamless. At the end they always wash my cars returning them in better condition than when brought in. Bravo BMW San Rafael you know how to treat your customers!

BMW San Rafael is THE dealership for me. From purchase to servicing needs they have been wonderful to deal with. Prompt, courteous and excellent customer service!

I rated the experience with one star not because the service advisor was not professional accommodating or knowledgeable but because the cost of the service was outrageous Basically $747.57 to replace a single low beam light bulb. $235 for the bulb is high but ok. However 197 for diagnosis and 432 for labor is beyond belief. I have been a customer for over 30 years and have been willing to pay a premium for service but this was a straight forward gouge. The sort of thing will hurt your bottom line eventually.What do I expect from this response? I am sure you will send me “The Bed Bug Letter” (look it up) and that will be that but if you get enough of these responses you might take action.

Just purchased my RS3 from BMW of San Rafael - great competitive pricing. Working with Bruce was great. Follows up on time, and answers all questions thoroughly. If you are looking to buy a car from BMW of San Rafael, ask for Bruce.Bruce went above and beyond to confirm a mileage issue post-sale. I bought the RS3 and Audi had incorrect mileage in their system. They reported it in Kilometers instead of miles. Bruce helped me navigate this process even after his job was already done.

I took my car in for a repair that they said would take a couple of hours. It took 3 days, and they didn’t even wash my car before giving it back. No loaners available and they’ll only arrange a rental car if you squawk. Not sure if they treat everyone this way but if you’re a female over 60, that’s what you get. Can’t wait for my lease to end!

They always take good care of me, I would recommend them to my friends and family.

The dealer is very convenient and the personnel are very helpful and professional. The only thing I wish they had was a good maintenance discount program. I had an email offering $50 off from Weatherford BMW for the same maintenance but they didn’t have it in San Rafael. I get many emails for discount from Weatherford BMW but never from BMW San Rafael!

My last experience with the service department was less than great. I brought my X3 in for recall service and asked that a couple of other items be looked at (cup holder, etc). This was not done and it appears that coffee was spilled on the floor. bummer

Excellent service. Was very pleased with how smoothly it all went, from the salesman to the finance guy

I brought my car in for service and it was very professional, fast, and everyone was highly communicative!

BMW is very lucky to have Jacqui. Never have to second guess her. She always takes care of us beyond expectations.

I found a certified BMW at Bmw of San Rafael. I called and dealt with Jessy Custodio. I live out of town and was able to do the transaction entirely by phone, text and online. The car was delivered to me by auto transport and was everything I hoped for. The entire transaction was a simple and done with great service. I was impressed with all people I talked to. There was even a phone representative who I dealt with after hours when I first got on the website. He was so polite and helpful and I would not have even knownhe was not a dealer employee. What a smart solution for after hours. The finance person was very pleasant and very knowledgeable. Even the transport driver was on time and very careful. I think this was one of the best car buying experiences Ive had. I highly recommend Bmw of San Rafael.

We have a wonderful service representative, who was knowledgeable about our vehicle and the services provided and are delighted with the service provided. Thank you so much. (P.S. Car wash was not as great as usual but provided free of charge.)

Excellent service and knowledge. Transaction done very smoothly. Very cooperative.

Experience was easy and painless. Bruce Disbury was our sales guy and he was delightful, zero pressure and totally flexible with the deal. We have two BMW’s now and are happy. I would also recommend their service department. In fact they gave me a new 228ix as a loaner, and I liked it so much, I bought one.

Had a tire replaced today at BMW- San Rafael. I continue to be impressed by the high quality service and friendliness of the staff. People always go out of their way to ensure you have been helped and that they exceed your expectations. I’ve had many BMWs in my lifetime and find this store to be the best of the best in Northern California. But don’t take my word; try them out for yourself...

I had a great time on my test drive, my paper work was processed so quickly, this dealship was amazing and so was my sales man Artem 😁

Just did a bought out my lease over the weekend and it was the smoothest transaction ever. Ralph, Rommel and Josh all made the process quick and easy. I was in and out in about 30-45 minutes. Big thank you to all 3 of you guys and the rest of the staff for helping purchase my dream car

Usual great service. Problem solved, efficient and friendly.

My 1st experience at San Rafael BMW could not have gone better. Efficient, kind and helpful folks. I actually live in San Francisco but chose the San Rafael dealership rather than the San Francisco dealership just miles from my house. Customer service trumps convenience so I made the right decision.

I just leased a new X3 M40i from BMW of San Rafael. Ralph and John made the process super easy and painless! Having bought cars from this dealership before, I expected a high level of service and a fair price and that’s what I got!

I had a wonderful experience with BMW of San Rafael. I was working with Jessy who was upfront and a no BS kind of guy. I did my fair bit of shopping around and he came in with the best price and when I showed up the car was there and the price was as advertised.He also helped advise as we went to through the lease and he was genuine and thoughtful in his guidance.We ended up leasing a BMW X3 xDrive30i and I am completely happy with the car, the process, and the service I received at BMW of San Rafael.

Excellent service. Loaner car is available. No buts or nos like other dealers.Only thing this dealer dont provide free charging to bmw clients like other dealers in the East Bay. Not great

The service dept is excellent at BMW of San Rafael. I’ve always had a great experience in the past when servicing my vehicle here. I was able to get an appointment and loaner vehicle right away when I called. The service advisor Robert is a pro and great at communicating throughout the process.

Outstanding experience as always! Jacqui, my service advisor makes it so very easy. I dropped off my car and a loaner was waiting for me. I was in and out quickly with curtesy, efficiency and the professionalism I have come to enjoy. Same thing when I picked up my car. Can’t imagine getting my car serviced anywhere else! Thank you again!

We had a great experience at this dealership.Our client advisor Rommel Flores was professional, quick and helpful, but not pushy throughout the whole transaction.He went up and above to help us to find our perfect car.If you are looking to buy a BMW, please ask for Rommel Flores. You will be happy that you did.

Excellent service, helpful, reliable, nice people, qualified, reliable for over ten years

Went in to fix check engine light but only fixed both engine mounts in the end. After only 3 days from receiving my car, it sounds way worse than when I had taken it to get worked on. A loud hiss now occurs when the car is idling.

Very fast drop off. When I was delayed driving north for pickup, the team offered to stay after 5pm to ensure I could still pick up my car. Really appreciated that commitment to customer service.

While super expensive, allwork is done well andour car drives perfectly after service. And our service advisor, Jacqui, is the best, and has been for the last eight years!

Knowledgeable, helpful and friendly staff (especially Jacquie!). Car issue was diagnosed and taken care of within the day. Lyft transportation was arranged for me to get home and to return for my car. Car tech, Matteo, walked me through a few additional features of the car before I left. All around seamless and pleasant experience.

Great care to operate safely and super efficient.After letting them know the cars I wanted to test drive and texting my driver license and proof of insurance we made an appointment.Jesse met me at the door. I signed a release and he left the key on the desk and said have fun and text me when you get back.Once I made my decision all the paperwork was done online remotely. After it was completed I simply went and picked up my awesome car.Best experience ever. Great pricing honest people.

Awesome experience from the first call to walking away with the keys. Jessy was all over it. Highly recommend working with him and his team at San Rafael BMW.

I took my BMW to the San Rafael dealership because I had trust issues with the dealership I had gone to in the past. Turns out that it seems all the dealerships work about the same way. That’s why I take my car to another shop now.There was a recall on the drivers side airbag for my model BMW, so I had to take it to a dealership to have it replaced. I was flabbergasted when I got a call from them saying that when they closed my car door, the BACK tail light lens fell off and broke into three pieces. I’m not quite sure how hard they had to slam the door in order to make the tail light come off, but nevertheless, that’s the story I got. The next bit of bad news was they wanted $364.00+ tax to repair it.My car was in their care, the tail light was fine when I left the car with them, it didn’t fall off on the way to the dealership, and I keep that car in immaculate condition. All the work they were supposed to do was in the front of the car, so what were they doing in the back of the car?They offered no good faith proof, and were frankly very matter-of-fact, and cavalier about it.Needless to say, I wasn’t going to reward them for breaking something and taking advantage, so I told them to leave it and I took it to the people I trust (who charged me under $200.00 and fixed it while I waited).The dealership had a chance to pick up some new business with me. The reason I chose them was because I thought they might put their best foot forward to gain some business, but I found them to be just like the other dealership. If you don’t have the newest, best new model, they figure they can’t get anything out of you, so you’re treated like cattle. My car is in great shape, but it’s at the age where it will need quite a few replacement parts in the near future. If they had treated me with respect, not damaged it, and taken care of their own mistake, they could possibly have gained some business in the coming years. They blew it, and I’ll NEVER take it to another dealership, even for a recall. If one comes up, I’d rather pay out of my pocket, than risk what they’d do to it.

Excellent customer service. Client Advisor Rommel Flores is an excellent salesperson; he listened to what I wanted and was very supportive.

Well organized, identified the problem right away, loaner car process was seamless and car was ready for pick up the next day. Jackie was professional from start to car pick up. She is a great example of how BMW of San Rafael treats their customers. Thank you

This morning my BMW Z4 indicated a low coolant level and was prompting service. I pulled into BMW of San Rafael (with no appointment) and was greeted with both concern and professional hospitality. After fully evaluating my service needs, I was shown to the customers lounge and my roadster was taken into the service bay for a much needed all-point checkup and fluid replacement.While I was initially told the entire process would take approximately two and a half hours, I was pleasantly surprised when they brought me the keys to my freshly washed car less than an hour and 45 minutes later. Great specialists and professional service, I gave my experience at San Rafael BMW a five star rating.

BMW of San Rafael is the friendliest dealership I have worked with. They were great to deal with. No BS. I love my mew car. I highly recommend them.

Service department always has my back.Jacqui is a delight.

No pressure, informative and no nonsense with Sales Agent, Luis.

I bought a used BMW and took it to my trusted local mechanic. He did a computer diagnostic and found fault codes. He checked with BMW and found that they were covered under warranty. He gave me the good news so I booked an appointment with BMW San Rafael. During the call, I repeatedly asked if said codes were in fact covered by warranty and told the only way I could find out is if they did their own diagnostic. I said I had the list of codes but was told they were not going to accept them since they didnt generated them.I get that theyd need to do their own if work was to be performed; all I wanted to know was if the codes I provided were verified by them, would the warranty cover it. They refused to tell me. If they were covered, I wouldnt be charged for the diagnostic. If they werent covered, Id have to pay, which was over $50 more than my local mechanic charged me for the same thing.So I took my car in and was told by the service person that Id be contacted ASAP that day regarding the codes and the warranty status. Later in the day I contacted BMW San Rafael to find out the status. The service rep wasnt available so I left a message. Later, I realized it was after 5pm and called again - service was closed. I did a chat on the website and was told someone would get back to me shortly. I never heard back and had no clue the status of my car.I received a text the next morning telling me they were still working on the car. Hours later I received another text telling me the car was ready and that the work was covered. (this is why they got a star - they honored the warranty).When I got there, I was told that I needed an additional $1500 worth of work having to do with an oil leak issue. I was curious about this since my mechanic did a complete physical inspection of the car and found no such issue. I declined the additional work and took my car.I called my mechanic and told him what had happened. He said bring it in and hed reinspect the area the dealer said was an issue. Long story short, there was no oil leak issue. It was a small amount of old, dry oil around a gasket that had been previously changed years ago. He also said bring it back every now and then so he could reinspect just to give me peace of mind - thats true customer service.Not only was the dealers customer service / communication completely unsatisfactory, it appears that the dealer attempted to get me to OK $1500+ of unnecessary repairs.Obviously Ill never have my car serviced at this dealership, even for warranty work; Ill drive to the extra distance to Santa Rosa dealership. And, if I ever consider a new purchase, theres no way Ill buy it from BMW San Rafael.

I had a great experience with turning in my old lease (330i) and leasing a new car (X1). I want to commend three employees in particular. Hayat Saeed, the Business Manager, was very helpful and managed the transaction perfectly and safely- no small feat in COVID times. He was friendly and very responsive. I feel like I can call him at any time.Rommel Flores, head of the tech genius department, was also invaluable in finding me the exact car I wanted from another location.After i got the car, Josh Idell (Genius Bar) helped me with all the technology, He was friendly, fun and informative.

Peter and Ben helped get us into a great little X2 and we couldnt be happier. Cant wait to zip around town!

Seamless & premium purchasing experience at BMW of San Rafael (shoutout to Jessy!). After a subpar experience purchasing from Shift, I coincidentally found the same 2015 BMW M4 vehicle at BMW of San Rafael. Jessy was prompt and made it super simple no BS to test drive, submit application same day, finalize paperwork the next morning with Dan & picked up the car within 1 hr of DocuSigning. The detailing was top notch & Im super content with my purchase. Thanks Jessy & team!

Overall very straight forward to test drive and purchase a car. Sales staff are friendly and they offer you test drives of high end cars. The only reason I gave 4 stars instead of 5 was that their no price negotiation policy was not discussed early on in the car review process.

Please don’t go to Sales Manager ‘Jessy Custodio’. Terrible experience! Requested a test drive online, got an email from him. I called him to confirm the time but he had no clue. Finally he confirmed test drive on my second call. On reaching there on the scheduled time, the car was dirty and not sanitized. I had to personally clean the windshield.When talking numbers, yelled my monthly payment and down payment across the front reception. Did not even check my credit history. Was not interested to make a sale at all. WASTE of TIME!!I went to other dealership the following day and got keys to my X5 in an hour

Great job by BMW. Rob Graham was knowledgeable, great communication etc. I would work with him again.

Excellent service - very friendly - super professional. Service center is a tight ship - in and out quickly. My car said it needed an oil change when it shouldnt have and they just did it anyway for me, no charge. Really great experience all around.

Ive been doing business with this BMW dealership for over 30 years, and its always been a good, honest resource. The price they charge for their work is fair, and Ive ordered tons of parts over the years through them, without a problem.

Buying a used car used to be one of the things that I was never able to do because of all the risks and head ache. So buying a brand new car was my only option. But during this pandemic, I knew that buying a car was going to be a tough long process. Then I saw the BMW folding bike online from Germany and bought it thinking that I could use the bike right now until I got the car. it said on the website that the bike is fitted in all BMW trunk. That’s when I started looking for the specific i3 that I liked. the first email I got was from John offering me a test drive. The next thing I know ... I was driving my i3 and heading home. Thank you John, Kris and Matteo very much. They turned my buying used car nightmare to a disco nap!!! And the thing is ... I am still waiting for my BMW bike from Germany!!!!!

Efficient, helpful, friendly and professional service along with a great car wash.

Just completed purchase of my new used car. Sales process was all low key. Salesperson Artem was the consummate professional. All paperwork disclosures and signing was managed digitally. Just arrived and picked up the keys. To my surprise, pleasure and need was offered tutoring in use of the high tech devices by an employee dedicated and trained for that task. The quality of this dealership in every way was second to none. Highest possible recommendation as the BMW dealer to choose.

John was so great to work with in buying our x5. He was very professional and was very knowledgeable about the car and gave us the right information we needed in order to make our decision. It was so easy to buy with everything over the phone and online, never had just sit around the dealership and wait, thank you! Would highly recommend working with John. During our pick up josh did a walk through of the car and showed us some great features and ensured our phones were paired before we left.

The two times I went to BMW of Marin, they were not busy at all. I had to wait around quite long before I had even been acknowledged. They didnt take me seriously and were unprofessional. They quoted me $800-$1,200 for the job I needed done. Scam artists at their finest. Appalled, I went to a local mechanic who did it in 10 minuets and charged me $15! I just recently bought a BMW and so far I am disappointed in the professional community. I will continue taking my business to a private mechanic.

I had the most wonderful experience at BMW San Rafael! They were very courteous and efficient. They communicated with me in a timely manner and washed my car upon completion of my service. My car is purring now! I highly recommend BMW of San Rafael to anyone!

Experience was fluid, easy and efficient. I was pleased and surprised to find that after shopping for two replacement tires at 3 local places and Costco, the dealership had the best price and they were in stock. Drop off was easy. Lyft home and Lyft back to pick up was easy and fast. Tom (adviser) kept me informed along the way and was helpful.

Service was excellent as well as their courtesy vehicle!!!!!! Cheers

Great! Everyone was very nice and helpful.