My 2013 Fiat had some electrical issues and deferred maintenance. My experience at R&I automotive was fantastic. Jason was responsive, transparent and educated me along the way. I was on a budget and Jason worked with me to let me know what items could wait a few months and what should be taken care of immediately. All the car problems were solved for exactly the amount of what the quote stated. Really liked the fact that he was able to text/email me the quote with all the details before determining what immediate work I needed done. Highly recommend!

Did a comprehensive check on the entire car and recommended the 90,000 mi service that I had not done. Kept me well informed throughout the service. Was extremely honest on what needed to be done immediately and what could wait. Very professional and knowledgeable. We will be bringing all our cars here from now on. Great service!

Always A delight to have my car serviced at R & I Automotive. The manager Jason is experienced, knowledgeable, and knows how to get the job done right the first time. The staff are always professional, always courteous and willing to go the extra mile for the customer satisfaction. Because the repairs were extensive, they offered me a loaner car, a very welcome extra.5 Stars.

Fair pricing & excellent service.This was the third quote I’d gotten on a service, because road trip. They matched the lowest rural quote for replacing a cracked exhaust pipe. Jason recommended a detailed inspection after glancing closer for 5 minutes for free and deciding that wasn’t an issue… Their senior mechanic drove me home when I dropped off the car and the inspection saved me thousands in repairs, worth more than the car. The owner was at the front desk my final day there and gave me the unfortunate recommendation that I sell or donate the car, and I’m doing that.Thank you to the whole team 🙏 for your commitment to excellence in service, attitude, and hospitality.P.S. when I drove up I was concerned pricing would be high due to location. It wasn’t an issue. I don’t know how they do it. I would have been ok with a slightly higher quote due to location even…

They do excellent work, explain and document everything. They came highly recommended from my former mechanic who retired.This is service the way it should be done.

I had R & I install a CAT Shield on my Prius. They were professional from the first call. We set a date, I brought it in and the service was completed on time and they let me use my coupon so I saved $25. I will bring my car in again.

Their manager Jason was a complete professional in getting my issues resolved! His team fixed my engine’s problem much sooner than promised and I was completely happy with the quality of work done.

Love how well organized and professional, great communication working to resolve the issues I have with my car. Even follow up to ensure my experience was great.

Excellent service as usual. Jason did a great job with explanations, price etc. My car was ready when they said it would be. I could not be happier with R and I.

Excellent service and fit me into their schedule. Have been going to them for years and always a great experience.

I am so glad I took my car here! It was making a weird noise that I thought would end up requiring a new clutch. Thankfully, after a very thorough and fairly priced inspection, the mechanics let me know that previous work I had done at another shop left my axle somewhat loose, and recommended i take it back there to correct their malpractice. Thankfully the guys at R & I were correct! I just took my car back to the prior shop so they could tighten everything back down, but now I will be returning to R & I for future work/repairs due to their honesty, helpfulness and professionalism! Thank you everyone there!!!

After 2 very different services provided by R&I (oil change and body part replacement), I will trust their suggestions and expertise moving forward. This has been the first time I have ever felt like my car is seeing its own personal primary care physician. They were clear, professional, and transparent in what they do and do not know about my car. 10/10 would recommend.While referring to mechanics, George Costanza once said, They can make up anything; nobody knows! With R&I, you will not have that worry.

They put a shield guard on the catalytic converter of my Prius. Very prompt and professional service on the day, and were very helpful in explaining how it worked.

These people are awesome. Courteous, professional, fast, very helpful, and reasonably priced. Most importantly to me, they do not take advantage of women who arent knowledgeable about the technical workings of automobiles. I highly recommend the auto diagnostic and repair services provided by this business.

Jason was very friendly and professional. I would definitely bring my cars to him to repair again

It was great the owner really made me feel welcome and I knew that I could trust him I felt it in my heart and I appreciate all that he there to help get my car back to work

I’ve been going to R&I for about 15 years and trust them to keep my current car running (going on 13 years!). Ray and Jason have always been thorough in their assessments of repairs or maintenance needed but rather than pressure me into doing it all at once, are willing to explain and help me prioritize based on what I can afford to spend.

I am very happy with the service I received. Jason was very professional, informative, and patient with me.

I’ve had all these services done over the last few years and they’ve all been done perfectly with care, promptness and lucid explanation.The best automotive servicing I’ve ever had.

Im new to the area. I saw an ad online for R&I auto ac work. I called and spoke with Jason. He was nice, knowledgble, and took the time to explain what would be done to my car initially. He also gave me the coupon price I saw in the online ad. Unfortunately, it would cost over a grand to get my 2001 Hondas ac to work properly. Oh well. I still appreciate their honesty and work. (Sorry I dont give anyone 5 stars unless theyre impeccable!)

This was a bit of a nightmare for me but Jason made it so much better in addition to finding out that my engine had a recall. My car was having engine trouble and literally basically dying on me within an hour. Engine light came on in the morning and by the tome I made it to work it just started to just slow down before I could even let it do anymore I parked at my job and started my search for a mechanic. I called Hyundai which is my go to and closer to home they weren’t helpful at all. My brother did some research and noticed R&I was experienced in Hyundai vehicles. Unfortunately I wasn’t able to continue my service with R&I because of the recall. But everything was very professional and I felt very comfortable and was dealt with very reasonably.

My battery was shot and Jason had me scheduled that same day and sent me off driving with a new battery in under the time he quoted me.Everyone was super pleasant, professional and helpful. I highly recommend R & I Automotive.Plus, if you are driving down Freitas Pkwy, you will get to see the beautiful mural of poppies painted on a wooden fence on your way (If you are heading NE). Just an additional bonus!

Great experience with Jason and team. Would definitely use their services again

Nice place. Good service

I’ve been bringing my Jeep Cherokee here for 3 years for everything like oil changes, new tires, new brakes. I feel like the prices are fair and the work is good. I only have 1 car and my family’s safety depends on a reliable car.

R&I Charged us 800$ for very unsure diagnostics only to tell us that a 4000$ repair may or may not fix the problem with our engines head. We decided to pull out because we are not in the market to pay 4000$ for a fix that might not even solve the problem. So we rented a U-Haul to relocate our truck, communicated with R&I automotive to get it out of their engine bay so we could pick it up. We arrived at R&I only to find out that they had locked our truck down in their engine bay for the night, after the fact that we communicated with them that we were coming to get our truck. Keep in mind this is after we put a 1000$ deposit on the work, so its not like they were waiting to get paid before releasing our truck to us. They are very nice people and I dont think they intended for this to happen, but this whole situation was really stressful for my family.

First time experience with Jason & the team at R&I and definitely will be going back. What I initially thought was either a starter/relay issue, or worse something to do with the alternator, Jason I formed me that my dead car was a simple oversight of a dome lamp being left on. I could easily see other places going ahead with the costly repair(s), but Jason’s honesty and integrity is why I’ll definitely be returning. Thank you, guys.

Great service, they really take care of the customer. I needed a smog certificate any the smog shop recommended that I do some work in order to pass. I had the work done at R&I, brought it back for the certificate, but they still wouldn’t issue it. The guys at R&I took the car to the smog shop and explained the work to them and got my certificate fo me. That saved me a lot of time and aggravation dealing with the smog shop. That was going the extra mile to satisfy their customer. They are professionals who know their business and get the job done right. I highly recommend them.

Ive been a customer since 2013. Excellent service, reasonable fees, they really care about keeping my car running well. Thank you.

Have been taking my 2005 Subaru Forester to Jason at R&I for quite a few years now. Jason is always friendly, polite and professional, and very helpful in keeping my 300K mileage car running safely and well. Always willing to explain problems and solutions, and easy to work with - thanks, Jason! I believe you go above and beyond conventional customer service.

I have been going there for a couple of years bec of a referral from my retired mechanic and they have been very good to me. They are friendly, informative and have recommended them to others. Keep up the great work!

I just move to the area and was in need of a trusted local automotive service provider. I thought I try R&I. I made an appointment for oil change and tire rotation. I dropped off the car in the am and had it back by the afternoon. I was told that since it was my first time there that they like to do a thorough inspection of all new vehicles to the garage. Very impressed with their professionalism. They located some significant issues which I will deal with on my next visit.If your looking for a good garage try R&I Automotive.Tony G

Very easy oil change and thorough assessment of cars general condition.

Ive honestly never experienced service like R&I. Theyre honest and thorough. They treat me like family! Theyve been serving my father-in-law for 20-years! I cant recommend them highly enough!

I feel safe in my vehicle when I stay up to date with maintenance! The mechanics are upfront with priorities so that I know what is needed and when. The staff is friendly and provide transportation when requested. Location is very convenient next to Scottys Market and the organic ice cream place.

Friendly, quick, professional, sent everything through the phone, wow!

We’ve been bringing our cars to Ray for over 10 years now. He’s super! They’re all friendly, and good at explaining what needs to be done and why. Highly recommended.

Amazing, knowledgeable and most importantlyHONEST staff. Everything was explained to the detailed and I was made aware of all my truck needs. They will go the extra mile for you. Im happy to recommend this place to anyone!

This has been the very best automotive experience I’ve ever had over the 60 years of my driving. R&I Go above and beyond to satisfy their customers. And their workmanship is spot on. A wonderful experience indeed, thank you R&I

TGIF, I needed a brake light bulb replaced. Been looking for a place to do it, two days later I found this very professional we can Do groupR&I automotive. I was In and out at no time. Also, took time to check other lights and got that fixed too. I’m Grateful🌻 You’ll Be Happy Too.

Always enjoy the service at R&I.

Ray and Jason are always very patient, explaining any issue with my car in plain English. Always great service! I highly recommend R & I Auto.

I have been a repeat customer for years and drove from San Francisco to R & I because I trust them to provide quality work at a reasonable price.

R& i has been maintaining my vehicles every since Ray bought the business from Collingwood. The have always been up-front and just as important on time. Ill continue to use them!

First visit for repair work. Great experience and will strongly recommend to family and friends!

Nice places good customer service

In addition to being careful, thorough, expert mechanics, Ray, Jason & the team at R&I Automotive take time to explain my car problems and help me evaluate different solutions. Absolutely trust and endorse!

Weve been coming here for over 2 years and the service is always convenient, efficient and high quality. Ray and his team are fantastic.

The TEAM at R&I Automotive is the most honest, accurate, diligent, friendly, affordable, helpful and generous group of automotive experts/service providers I have ever had the pleasure to experience. I have been going to them for my automotive maintenance, repair and advice needs for many years, and I have always been gratified and impressed by their quick response to my needs and their consistent 5 star performance in all areas of services and advice provided.

We are long term happy customers. They give Very personable service.

Very helpful and nice staff. Dropped me off and picked me up at the mall while I was waiting for my car.

I am so grateful that they took care of my vehicle in the best way possible!

Wonderful service, great people. I really trust the guys at R&I and always get a great deal and good advice.

Courteous, friendly and professional

Long time customer with various vehicles. Found R & I owner and personnel very helpful, skilled, and courteous. A pleasure to do business with them in these difficult times.

Great team and excellent service at R&I. Rey has has been our familys mechanic for years and I wouldnt go anywhere else.

R&I Automotive have been in the Automotive Mechanic business for over 30 years. They have extensive experience, and lovely and honest customer service.

Routine tune-up, they did a quick and thorough job.

Excellent service and work ethic.

A few months ago, my brake light relay switch went out while I was in the East Bay. I was able to drive back to San Rafael where they fixed the problem right away. They are friendly and professional and thats why Ive been a customer for many years.

Always a great experience at R&I!

Pretty expensive for an oil change even with a coupon. They rotated my tires and apparently checked the pressure. The psi was way off on two tires and I had to fill them up myself.

Been a customer for years !

A+++++++++ service.