Sonia Lara has outstanding customer service and human relations skills. She always contacted me in advance about any changes or problems with my account. My wife paid all of our bills, but she died on May 7. I lost about $2500 a month with my wifes death, and I was overwhelmed with funeral expenses. Sonia extended her heartfelt condolences and told me to relax and she she would put notes in my account and everything would be fine. Sonias topnotch combination of people skills, office management skills and problem solving skills brightens the day of each customer that she helps. She is radiant sunshine to everyone.

I walked in the office and Rosa Moreno Juarez (at the San Marcos branch), right away acknowledge me and asked what she could help me with. I told her I was there to register my vehicle and she helped me right away. Process was quick and she answered all my questions I had regarding my insurance/policy, even asked me if I had any more questions and offered me information regarding life insurance. Overall, I had a great experience. Thank you Rosa!

Sonia was very helpful and went into detail for my policy. She helped compare rates and gave me a better understanding on how the insurance works. Would recommend this team to anyone looking for great customer service!

I recently purchased a new car and Sonia Lara helped me sign up for auto insurance. She was very helpful and responded fast to any questions I had. I would definitely recommend going to her for questions you may have. Overall great company.

They are awesome!! They respond quickly and such nice people. Ive been with them for a couple years and definitely would recommend.

I have been a long time AllState Policy holder and one of the main reasons I have not switched over the years is because of this office and people I deal with when I have a question. I want to particularly commend Sonia Lara who is my primary contact. Sonia patiently goes over all my questions and provides a rational explanation for the premiums or tries to help me save money by making suggestions regarding coverage. I feel I can always rely on them for all my insurance needs. Thats why I have multiple policies with them.

Very thankful to my representative always there for any question I might have, appreciate the quality that she gives on all my concerns always so proffessional, thank you very much Teresa Oceguera....

I made the change over to Allstate several years ago and its one of the best decisions Ive ever made. Sonia Lara has been my agent since Ive been with Allstate and not only has she always provided prompt professional assistance, but shes also given stellar consistent customer service which always makes me feel like a valued customer. A huge Thank You, goes out to Sonia and the rest of the Chad Haelrigg: Allstate Insurance group for providing exceptional service!

I am a lifelong Allstate member. I moved to the San Marcos area a few years ago and was referred to Chad Hazelriggs office. Since my first phone call the staff has treated me like a friend and always asks about my family. Beyond the comfort and trust, the office is very responsive to any questions I have - either via email or phone. If you are new to the area or are just looking for insurance options, I highly recommend this office.

I was disappointed talking to an All-State agent (Brook Dalys Office) in Oceanside, very poor customer service and thought i would never do business again with All-State. So i went online again and came across Hazelrigg & Associates which is an All State insurance agency in San Marcos, they didnt disappoint me. Talked to an agent, Sonia Lara and shes superb. Shes very informative, patient, and professional. I highly recommend All-State in San Marcos for all your insurance needs. With them, i feel like I am truly good hands.

I’ve been with AllState since 2003 and they never let me down with all my claims. My car has been rear-ended on the way home from work. So i file a claim online and it was a pretty easy and took me only half an hour to to finish the whole process. AllState arranged everything from the car shop repair to car rental. My agent Sonia Lara and Rosa Juarez also reached out to me and make sure everything has been properly addressed & taken cared of. It’s a 10 forHazelrigg Agency for always making their customer their priority.

Very helpful and fast with getting me a quote and getting my policy set up. I highly recommend working with Sonia at allstate.

Chad Hazelrigg and his team are great, so helpful from the time I got my quote they explained all the coverages and broke it down for me. Recentley Sonia helped me out tremendously with a situation im in. Thanks so much all! Allstate and this office has been great!

Rosa has been very helpful..listened well to my concerns and offered prompt options and solutions.Great customer service!

Every time I reach out needing a copy of my policy or with any question, Ms. Rosa Juarez replies immediately. Very helpful and great to work with!

José Peña is the absolute best! He is so amazing and so caring and makes sure we feel like family! He deserves nothing less than 5 stars!

I just had an issue I found late on a Friday afternoon that needed to be taken care of STAT!Jose Pena was extremely professional and promptly took immediate action. Jose Pena went above and beyond, to include staying at the office after hours to help get my emergent issue taken care of quickly and with fabulous personal care.The entire office staff are also caring and give wonderful professional service.I most highly recommend Jose Pena and his support staff to assist you in any of your insurance needs.Arlynn and Dewey Knox

I had an accident in Tijuana Mex. someone hit me from behind. I didnt know what to do next, it was the first time I had an accident.Thank God I have Allstate and THE BEST AGENT Mr. Jose Peña, walked me through what I have to do, and explain what my options were. Im definitely in good hands here. People say Wait until you have an accident or need them, to prove if theyre good Insurance or not Well, Agent Mr. Jose was there when I need it the most.THANK YOU.!!

As a new resident to CA, I had just rented an apartment that needed my renters insurance policy before I could move in (I was moving in in 4 days). I had canceled my previous policy when I moved to CA. I was given this office number by my Allstate Insurance agent from the state I moved from. I spoke to Sonia and she was amazing! She happily took my call and immediately prepared the document. It was nearing the end of the business day and she had it to me in record time. I can’t say enough about her. She was very friendly, professional and didn’t hesitate to get me what I needed. I will be using this office in the future to change my auto insurance as well. These people are great!

It was my first time experience here and had Jose help me. He answered all the questions I had and easily helped me with what I was looking for. Very patient and respectful towards the help I needed, Ide definitely recommend seeing him, Great service!

This office really has great management and employees who go out of their way to get the client the best policy that fits each individuals needs. Professional, efficient and considerate.

Great customer service and awesome job of breaking down the different plans. Got All State the same day i went in 😊

I have been with Allstate since I started driving, and my family has been here for as long as I can remember. Our agent Jose has always been so kind and willing to help me with any questions I have. He knows his stuff and will go out of his way to help you out! Highly recommend.

Jose was so helpful with my first experience for living alone!

Loved the help experience from Sonia Lara, explained everything so well, she’s very nice and made everything super easy, overall very happy and pleased with my new insurance .

Sonia was incredibly helpful in making sure all my insurance needs were met. She updated me with current pricing and was able to offer discounts. She is awesome!

Very professional and great customer service.The staff are very polite. Jose is the person who usually takes care of my questions, he is a very honest person and I always feel satisfied with his job.

Rosa Moreno at Allstate is always helpful and responsive when I have any questions. I’m always able to switch out any vehicles or update any information in a quick and easy manner. Highly recommend!

I transferred my policy from NY to CA, and found Sonia was cheerful, helpful, explained things well, painless experience. Recommended.

I needed some outdated records for a tax dispute. And Allststes Jose Pena went out of his way to search them out and provided them for me within hours of my request.Jose deserves more than 5 stars for his outstanding effort but thats all that is provided on the form.Larry Huff

Good communication. Organized and professional service. Thanks, Jose!

Really enjoyed working with Sonia about our insurance needs, she does a great job and makes sure we stay well informed about our policies. Were long time Allstate customers and are very happy with their services!

Jose Luis you at the San Marcos location has been helping me for years now by far the best service ever !!!! I

I had misplaced my auto insurance cards and Sonia was very efficient to solve the issue. Excellent customer service.

Great experience with rosa moreno

Mr. Peña always provides exceptional service.

Great service! 100% recommendedRosa M is very professional, attentive, kind, and overall an amazing agent!

Rosa Moreno is a great helper. She is able to answer all of the questions we have and explains the answers really great.

The branch manager, Jose, at this location is extremely helpful and knowledgeable. He helped save me a lot of money by combining my home and auto insurance and is extremely responsive whenever ive needed to get in contact with him. Great rates and he handled my only claim professionaly.

Always I have had an excellent service, they look for the best for my insurance needs, home, cars, life and health. Sonia is the best insurance advicer I have known.Thank you.

Jose Pena ALWAYS provides quality service to my grandma. Never fails to help out.

Sonia from Allstate - Hazelrigg/San Marcos has been my favorite insurance agent to go to. Her services in regards to my insurance matters have been above and beyond. Very knowledgable, professional and friendly! She truly stands for their motto: With Allstate you are in good hands!

Thank you Jose, for all you do for me and my familyYou and your staff have always been attentive and veryhelpful. I know that i am in good Hands with Jose. (smile)

She help me to get the best car insurance prices in the areaI Recommend you go there..

We went to the San Marcos Calif Allstate Insurance office on Feb. 25th 2021 because we had concerns about an incident claim on our Honda CRV. Jose Pena calmed us down and told us step by step of what he was going to do to alleviate our concerns. He was polite, funny, professional. We have had the pleasure of knowing Mr. Pena for years and he has never let us down.

Sonia was super helpful and made me feel like I was in good hands

The other day while driving from work, I drove over a large glass bottle. I was afraid my tires could be damaged and unable to go home. So I called my agent and a young man name Andre took my call. He was fast, clear, patient, understanding, he gave me peace of mind besides answering all my questions regarding my car insurance and road assistance. I want to congratulate my agent to have people like him. ❤ Great Costumer Service Andre!

I have been a custome for almost 3 years and I love the service and attention you get with Chad Hazelriggs office. Sonia Lara is great!

Sonia was amazing! Helped me renew my policy and was super efficient and fast!

Rosa is always super helpful & very professional

Great service and professionalism! Thank you Rosa!

I enjoy doing bussiness wirh Mr Jose PeñaHes very profesional and he knows how to provided the best customer services. Thsnk you.

I had a question about a quote and my agent, Jose Pena, explained everything and gave me good advice. Thank you Jose!

Sonia was very knowledgeable and willing to explain any questions I had to my full satisfaction. She brought to my attention a possible gap in my insurance coverage that could have been devastating if I were to be in an accident.

Wonderful to work with and very responsive. Always looking for the best deal for you.

Awesome service, Rosa took my las minute call and exceeded my expectations.

The manager Jose for this location is very helpful and knowledgeable. He always makes sure to take care of his clients. Christina is also very helpful.

Quick to respond with any needs!

Sonia is always available, always helpful

I have been with Chad Hazelrigg for many years.We have home and auto insurance.whenever I go to the office with renew or any questions to our policy, our agent Jose is there to offer suggestions to help our needs.

Always whenever I have a concern or question they’re there to answer it.

Sonia is amazing and a huge help!

I have been an Allstate customer for 55 years, starting with auto insurance and then home owners when I bought a house over 40 years ago. No other company has been able to provide the same amount of coverage for less. When ever I call, I am helped right away. Not planning on changing anytime soon.

Great, friendly people!

Incompetent, and no accountability. If you like getting pulled over constantly then go with these guys. The police will never be able to see your insurance and assume you have none. Then when you tell them about it they will blame the DMV and the state.They will tell you to check your VIN on your registration and with the DMV and state but when it all matches up they will say the problem is not them. But when you switch insurances the problem will magically correct itself. No apologies from them and they didnt even want to write a letter to the court explaining their error and inconveniences to me. No accountability.Stay away from these guys! I told you I would litter the internet with unfavorable reviews if you would not fix these issues!

When a motorcycle rammed us on the right side while making a right turn, Allstate took care of everything without giving us any sort of hassle! They recommended an approved repair shop just a mile from our home and a rental car from an agency about that distance, too, and all the costs were covered.. It was a stressful time that could have been so much worse. After years of paying for insurance that seems to be down the drain, we were very glad we had this insurance!

The staff are very friendly and knowledgeable. Been with Allstate for many yrars and quite content.

Great customer service Im happy to have my insurance with Allstate and service by the Hazelrigg Agency.

Adequately replicates the mediocrity of the insurance industry at large

Very satisfied !

Good customer service

Excelente servio!!! Y la mejor cobertura 100% recomendado

I thank Mr. José Peña, his good attention and professionalism, for which I am pleased to recommend my friends.

Mr. José Peña was very kind, he explained the insurance plan and its benefits well, he was quick and they gave me my receipt instantly, thank you.

Thanks for your help Mr. Jose Peńa very good service.

Mr. Jose always takes care of me the best. I am happy. Thanks

The professionalism of Mr. José is an excellent person and he is always there to help us, thank you very much, excellent worker

We were previously with Allstate we went for a while but we did not like the service. Allstate employees take good care of us. Mr. Jose Peña gave us a good service.

They give the best prices of all the other insurances I had AAA. And I do not compare it with them allstate is the best and I have also seen that they help you a lot in accidents and are very efficient in helping him and I have seen it with my brother, he has been with allstate for years and if they have helped him a lot I really like allstate the pink lady Moreno Juarez .. she has helped me a lot, she is in the San Marcos office

The Lord always takes the best of us and answers all my questions.

Mr. Jose always very helpful

I started a policy with Mr. Jose and he took the best care of me Thank you

Mr. José always very attentive

Mr Peña thank you very much