100% recommend. This is the type of business that is hard to find these days.I ran too far over one of those cement parking things and a part of my car was dragging, making sure to have everyone looking at me everywhere I drove. I called the place where I have gone before and the woman told me to call my insurance and they would have my car for a couple days. I talked to my neighbor and she told me I should give Tag Collision a call- she highly recommended them.I called and explained my situation the gentleman on the phone asked me if the first place I had called had looked at the car. I said they had not- he told me that how did they know then that they would need to keep my car for days- what if this was a simple fix. He was completely right and I appreciated so much the boost of common sense since I was lacking. I asked if they could squeeze me in just to take a peek and he invited me to come on down.When I walked in I got the best vibe. The women behind the counter were friendly and helped me understand what was happening. The gentleman I spoke to on the phone recognized I was the one who had called and he personally helped me. I just felt comfortable which is a big deal because I have crippling social anxiety. I could trust everyone, which is also such a big deal because when it comes to car repairs and car issues it’s easy to be taken advantage of if you don’t know anything about cars (like me).My car was taken back so they could see what was going on and I had great chat with the employees in the office. I was being treated professionally but also as a human being- not just a client.Maybe 10 minutes later the gentleman who had been helping me gave my key back to me, shared with me it was actually an easy fix and my car was ready go. I asked “It’s fixed?”. He smiled and said it was. I asked “I don’t owe you anything?” I was expecting at least a $50 bill even if it was just to be evaluated. Nope, I was all good. It was a simple fix as he had told me in the beginning it might be. Just needed a few zip ties.Tag Collision completely made my day and fixed my car. I absolutely would and will recommend the and will myself be a loyal customer.
These guys really do legit business. No matter who you are you’re gonna make mistakes but what you do when you make one is the most important thing. I had been in an accident and one of the repairs to my front end was the secondary radiator for my F-250. For some reason the radiator had a pin hole leak and took a few months to drain out. I called them and they took care of the problem right away no questions asked and provided my transportation for a couple days. Now that’s some awesome service!! Great people down there!! Jeff Daniels the production manager really took care of me when there was a problem and the estimator Jeff J(?) really took care of me when I initially had my truck towed there. Again great shop ran by real people!! Old school values at TAG
Jeff, Savannah & the entire team at TAG Collision Center provided amazing customer service!My new dark-colored vehicle had a deep, long scratch caused by a shopping cart across multiple body panels. Jeff had his technicians wet sand the scratched area & remove the scratch without using a drop of paint. The workmanship was done so well that there is not even a trace of the original scratch. They were also kind enough to wash the entire vehicle for me.To top it all, Jeff had the work done at no charge & declined to take payment! In conclusion, I am extremely pleased with the excellent work & superlative customer service provided by Jeff and the entire TAG team in San Marcos, California!
Don’t fall for the good reviews, if you bring your car here to get repaired check the quality of their work. The outside might be made to look good but they will not repair your car correctly. Remember they work for the insurance company not for you. They can care less about your car they just want the business from the insurance companies and will do anything and everything to cut costs down and make as much money as possible. Your vehicle will be less safe to drive and you will have lots of trouble getting it repaired right. This is probably the worst shop that I’ve been to. I could of had taken my vehicle across the border and I’m sure they would of had done a better job. They will talk and talk about how they warranty their repairs. They don’t, you will get your vehicle back and find something wrong with it, you will take it back to them and they will say that it’s normal and nothing can be done and your insurance is gonna back them up not you. Save your time and money do your research and avoid this scamming shop at all cost.
Savanna was the best! She helped me thru the whole process while they fixed my car, and even had it detailed for me when I got it! Like brand new! Thanks so much!
If your you don’t mind all the details of your vehicle it’s a Ok place, I personally wouldn’t take my vehicle there again, not what I expected. My car was was al dirty and full of scratches when I picked it up
Just picked up my car from TAG Collision Center in San Marcos. Couldn’t be happier. Damage fixed, car even detailed and looks like new.Here is my experience from beginning to end.I have to admit, I went to a competitor first to get a quote but was told to come back in a week, so I went to TAG. Jeff from TAG looked at the car and send me detailed quote via email within an hour +/- for driver side damage repair. After insurance send notification to go ahead with the repair, I dropped off the car. Paperwork was ready in a prepared folder with my name on it when I showed up for drop off. Paperwork was straight forward and easy. During the time at TAG Jeff send me repeated updates on the progress of the repair exactly as promised. Car was ready for pickup at the promised day and time. The car was actually in front of the building, sitting there ready like it would be at a new car dealership. Since I use the car mainly for long commutes to work it was not the cleanest at drop off, however it was detailed at pick up and looked like new which I had not expected. Paperwork at pick up took about 5 mins.As far as customer service…top notch. Jeff was on top off things and the staff at the front desk was super friendly and helpful. Jeff updated me throughout the entire process. I guess he was off one day so Brian called me instead to update me on the progress just as promised. I did not have to do anything or call for updates. Not sure what else I could have asked for.As far as quality of work…the new red metallic paint is a good match and even though existing paint shows signs of fading, they did a good job blending it in. Panel gaps look perfect, no issues.Time in shop..10 days from start to finish including lead time for parts as estimated at drop off.Covid protocol. Drop off and pick up at a time when restrictions were lifted. Despite that, customer service area still had plexiglass dividers up so I felt ok in their shop.I see good and not so good feedback online. Count me as a good one. I don’t write many reviews, but Five stars well deserved for TAG. I am a first time customer and not associated with the business.
Efficient and friendly customer service. The repair done on my car was excellent! Highly recommended.
Tag Collision center was Professional and Helpful in getting my Tacoma Repaired Generous in offering me a rental at no cost Thanks Jeff and the always happy Receptionist
Absolute worst service I have ever experienced. They have had my car for 3 months waiting on a fuel line and a couple bolts. I now am waiting on them to paint a small part on the side.
Jeff was amazing! Came in on a Friday for an estimate, dropped car off the next Monday and it was done by Wednesday! Car was done early- looked perfect! They even cleaned my car and kept me up to date on what process they were with my car. I would highly recommend
Very friendly and professional staff keeping me informed. Id go back there even if the other guys insurance wasnt paying for the work. I had the most contact with Jeff. He was great and even had the shop remove the paint splatter thats been on my car even since I drove through some paint on the street months ago. I did not even ask them to do that! He just noticed it and took care of it. I recommend them very, very highly.
Jeff and his team at Tag provided me with excellent service and took me in right away. Despite bringing my damaged passenger side mirror to them near closing time on a Friday night, they were more than happy to help and the end result was perfect! They completed the repairs in a timely and professional manner and even washed and detailed my car. I would recommend them to anybody in need of a repair!
Very professional -clean facility. Great communication
Wow. this is way over due. With my busy schedule I haven’t had the time to write a proper review. I hit a deer a little while back and brought my car to tag collision. BEST PLACE EVER! I mean it. I don’t typically write reviews unless I am beyond impressed. This place checks all my boxes. They are always friendly, on time and throw in a car wash every time I come see them. I must give a shoutout to Jeff, he is amazing, smart and very kind. I have worked with him on several occasions and he has never let me down and always exceeded my expectations. If you are looking for a reliable, trustworthy and great customer service, look no further. They will work with you and offer the best they got.
I recommend! I needed to get a front and back bumper and two panels replaced so went around to get a bunch of quotes. This place was an add on estimate as it was recommended by a friend last minute. I am SO happy we took that recommendation! The people we worked with (shout out to Jeff) were not only friendly and knowledgeable, but they are the no BS type of people. They tell you the facts and dont fluff anything extra, which I very much appreciate. The price was the best we got for everything to be fixed and the quality of work done on the car was top notch. I would definitely recommend, and be a return customer... but hopefully I wont have to be ;)
These guys are rad! Quick service, very accommodating, they work with insurance and otherwise.While replacing my windshield, they also replaced my decals and stickers without ripping them! Attention to detail.Followed up with me to ensure I was satisfied in the long run.Plz give them your business
TAG is THE best auto body repair in N. County SD.I have brought at least 5 cars to them over the years, and have been completely satisfied every time.Jeff B. helped me most recently, and reminded me why I keep returning.Very detailed. Trust the professionals.
This place is amazing. theyve always done great work on my cars with perfect color matching. Reach out to Jeff, hes fantastic in coordinating with insurance and delivery.
I have used the Tag Collision center in San Marcos 3 times. The first time was for my Mazda 3 that had a small amount of damage to the rear bumper. They were able to remove and repaint the bumper in a day. I have to say I was really impressed with the quality of the work. The paint matching was perfect and the orange peel was like new.As the Mazda aged the original paint started to show some sun damage (car is about 9 years old). The Mazda 3 only had 100K miles on it and I wanted to pass it on to my son. So I decided to have the paint fixed so my son would feel like he had a new car.I did receive some quotes from other shops. I would have to say the Tag was not the lowest price quote. Already having experience with the previous repair I knew it would be a quality result. I was able to negotiate with Jeff to trim some of the cost and decided to commit to the work.I have to say I was really pleased with the result. The paint looked better than the factory paint and the paint color match was perfect. The orange peel was a little heavier than factory but was super shiny and had lots of depth for the metallic paint.I also have a Mini van that needed the front bumper re-painted and was waiting for the right time to have it fixed.Based on the result of the Mazda 3 I worked with Jeff to also have the Mini van bumper repainted the next week.Again, could not be happier with the result.One bonus is the paint has a great warranty.Jeff also told me to come back in 30 days and he detailed the car again.Thanks for the great experience. I referred our friend to have some work done and he was super pleased too.
My car was damaged by vandalism to the hood, windshield and roof. Jeff kept in touch with me the entire process as he said he would. Great customer service and friendly staff when I picked up my car. The car looks great and was done sooner than expected. Thank you!
Well what can I say about this place is my first time going, first experience, I was not disappointed very friendly employees very welcoming when you get there and the best part about it before I even dropped off the truck I asked secretary in the front if they could give me a ride back home. didn’t even hesitate to say no the first response was of course will take you back. Jeff that was taking over my account give me an estimated time by the end of the week my truck was gonna be ready just having mine i drop of my truck on Monday by Wednesday he give me a call tell me it was done and ready to go I was surprised. I was not disappointed in the work truck looks brand new and I usually don’t do reviews or give a good rating to businesses that I believe don’t deserve it but trust me I will be back to get all my body works at tag collision Inc.
Fantastic service that I cant recommend enough. Theyre prompt, give timely updates, and do a fantastic job. The entire process was smooth and it was a pleasure working with them, from handling insurance, getting a rental car, and car part negotiations.
Great experience. this was a cash transaction and i needed to go with the lowest quote. TAG replied quickly to my online quote request and was WAY less than their competitors. Jeff was great at keeping me informed of the process. My car was ready in less than a week. Office was clean and the front desk was polite and helpful.
I believe Jeff and the Tag Collision team deserves a 5 star and even more kudos. Jeff went above and beyond in fixing my car in a timely manner and even 2 weeks ahead of the scheduled repair date that my adjuster had told me. Jeff also fixed my husbands side skirts and even had his team clean his dirty head lights in the front without without even being told to do so. My car looked brand new, nicely waxed and cleaned inside and out. I would highly recommend this Auto body shop to anyone. THEY DO AN AWESOME JOB!!!
Jeff and his team were very nice and professional. Their work is amazing, not over priced, super fast, and even took the time to wash my car. My car looks brand new. They definitely went over and beyond. I definitely recommend.
I am very impressed by this place, I had a lot of damage to my car ($6,100) and was worried it wouldnt be the same after repair. I am happy to say car looks and drives perfect, Jeff is an awesome guy and kept me updated with the progress of my vehicle. They even finished it ahead of competition date. Upon pick up car was nice and detailed in and out. Highly recommended if you need any body work done!
Workmanship was as expectedSmall amount of time waiting for finished productOverall acceptable
They made it really easy. Thank you for getting us in and out so quickly. Great work! Would highly recommend anyone in need of auto body work to see Jeff Borja at Tag Collison Center. We are very impressed.
These guys were great, very helpful, patient even washed the car when they returned it to me. They returned the rental car for me. And even offered a full detail one month after the repairs. Really such a great place that it took me 20 minutes to go through the cookies on my phone so I can leave a review for them.
I was in a car accident and through my insurance provider was recommended this place. I must say Im so glad that they did. Jeff and his team were truly amazing. Not only did they do an outstanding job repairing my vehicle but the customer service was superb! Jeff kept me updated on the progress from start to finish and also made me feel like they care, not like they were just out for money like most repair shops. Im very big on customer service and feel like a lot of businesses fail in this area. Without a doubt I will come back and recommend this place to everyone I know. Thanks Jeff and team for making this a great experience for me.***UPDATE***Unfortunately, I was in another auto accident in the beginning of December. It was a no brainer where I was taking my car for repairs as Tag/Jeff/Team were amazing last time and exceeded all of my expectations. The customer service provided, is bar none. Jeff is amazing, honest and truly one of a kind. I knew my car was in good hands and the repairs completed reflected this. If I could give this place 10 stars, I would. I highly recommend Tag for your auto needs. They have a lifetime customer in me. Thanks again Jeff and team for another great experience!!
I took my car to TAG partly because of the very positive reviews that most everyone was posting online, and partly because they were pre-approved by my insurance which minimized the hassle of the repair ordeal. Im glad to report that theyve exceeded my every expectation; from the quick and accurate online estimate, to the daily progress update that Jeff was diligently providing, to their flawlessly executed repair. I would recommend this place without any hesitation.
Truly great service! Just had my rear-ended 2007 Honda Odyssey repaired by Tag. Couldnt have asked for better service or repair work. Jeff was easy to work with and very responsive to any and all of my questions. Tag replaced the rear hatch and bumper and them painted to match. All the work was done quickly (6 days total) and the Van looks like new. Tag even cleaned my front headlights as part of their service. Id highly recommend them for any repair work you may need performed.
I rarely take the time to leave reviews, but felt compelled. Excellent communication during the entire process. Fantastic customer service going above and beyond to simplify the process for me. Car looks great!
Amazing place ! Jeff took care of me the whole process. He kept awesome communication letting me know the status of my vehicle and even had it ready before hand ! Thank you sooooo much guys you are awesome. Definitely recommend then! Fast and efficient !
Jeff was so easy to work with! Explained the process and gave updates via email each morning to let us know the time frame of the car repairs. The car looks great! I will definitely use them again!
My experience with Tag Collision in San Marcos has been great. I received outstanding customer service from Jeff who helped facilitate a recent repair with professionalism and ease. I would definitely take my car back to Tag for future repairs.
Jeff Borja did a great job at keeping me updated with the progress of my Veloster and the repair turned out amazing. Accidents can be so stressful, but Jeff at Tag Collision made it stress free. My car was completed as promised and the work was very professional. Really good job!!!
Ive had my door repaired here twice. Both times for vandalism. Im just a lucky guy. But enough about me. The staff is friendly and professional. My paint matches perfectly, the damage isnt noticeable at all, and I got some free tire shine!They went through my insurer Wananesa without any issues. They are on the same street as Enterprise which is pretty convenient.Of course it had to rain the day after they washed my car, but the re-paint is holding up beautifully. I highly recommend Tag based on my positive experiences.
Had l an incredible experience this past week. Jeff Borja was on top of it with all correspondence regarding the work on my vehicle. The work was done so quick and done so well. Thanks again guys, I’ll be sure to use you guys in the future!
Accidents can be so stressful, but Jeff at Tag Collision made it stress free. My car was completed as promised and the work was very professional. Can’t even tell there was any issues. Thank you again for the great work, professional friendly atmosphere and returning my car washed and cleaned. I would and do recommend this business.
Fantastic job and customer service!
Jeff Borja and the entire team at Tag Collision provided phenomenal and timely service. He did an amazing job on my car and it looks just like new. Like Jeff said, he treats everyone like family. Great job guys!
Recently I was rear ended, and the closest shop the insurance company guaranteed was Tag Collision. From the moment we walked in the service was great and moved quickly. Once they saw the damage to my car they asked if my daughter and I were ok, and then went to talking about repairs.I was given updates as the progress of repairs went on for 12 days. Once I got the car back they sent an email the next day to check to be sure everything was ok on the car so far. I was just so happy and thankful to find an honest repair shop.Thank you again for the work to my car!
Very professional kept me informed all the way through the process. My representative Juan went above and beyond my expectations. I highly recommend Tag.
Excellent work. very helpful. made the whole process easy, took care of insurance matters and got me my car back quick
Excellent customer service & attention to detail! Made this whole experience easier than expected!
Jeff Borja did a great job at keeping me updated with the progress of my 4Runner and the repair turned out great.
Great customer service. Paint blend was smooth yet barely noticeable in direct sun.body panels werent perfectly aligned but passable. Very helpful staff. But would NOT take a high end car here. Great place to go overall.Edit: after driving car in rain for the first time, they did not align my drivers door after reinstallation causing wind noise and leaking through door seal, did not repair bent strut.
My car was hit 2 times in one week, of course insurance was a headache to deal with but not Tag Collision. Troy and Jeff handled everything for me and made sure I got my car back in time so my insurance didn’t steal more money from me. I’ve never had good luck at car places but this place and all of the staff are awesome. Hopefully I don’t need any autobody help in the near future but if I do I’ll be coming back to tag :)
Awesome work ! Jeff will get the job done with his team, had an issue with my headlights and taillights and Jeff fixed it immediately, highly recommend tag collision
Mr. Jeff Borja and the team at Tag Collision Center at San Marcos are extremely professional. They put you at ease inspite of the stress of having to deal with an untimely repairs.The repairs done on my car is excellent....Their service is highly appreciated and will gladly recommend to friends.
Got my car fixed here twice. The second time I felt I got really good service. This time I had Jeff Borja. My car looks as good as new. He even shined up my car and got the mats washed! Totally was not expecting that. He keeps me updated through email about the status of my car. I highly recommend him if you get your car fixed there but I’m not sure if you can pick the person to do it haha but shout out to Jeff anyways!
TAG Collision has been there for all our family cars over the years. Excellent work, service, and always going the extra mile. Had a recent fender bender and once again the delivered above expectation.Thank you to Jeff and the entire team there.
Not good at following up with applications even if you call and leave a message.
Excellent customer service and the quality of the repairs were superb! TAG has worked on several of our cars and also our friends cars and they never disappoint!
Amazing business practice! I went there after so many other places and the dealer kept giving me the run around any there were able to help me right away and did not try to get me to pay hundreds of dollars on stuff I didnt need. These are good, honest people and I know this is the place to go if I need collision repair.
They did a great job on my company car after a few minor incidents and they did a great job matching paint. Brought my truck by a few weeks later for touch up repairs and they gave me the best pricing I could find anywhere. I recommend them to anyone who asks.
Great work! Id bring my car back for repairs
Never faxed the estimate to my insurer as promised. Lost the paperwork I gave them. Decided to go elsewhere after all the hassles4/7/2016 UpdateI received a follow-up email from Tag today regarding this post (pleasantly surprised). I found out the the estimator had sent my paperwork although it took 5 five business days to go it. Not sure why the delay but a least they hadnt lost my paperwork as I thought. Im adjusting my rating as Vanessa was courteous and efficient in handling the estimate when I showed up with the car.
Ive used Tag for almost 10 years, theyve repaired all three of my corvettes from simple stuff to Holy Crap stuff, and they also fixed up my crashed avalanche, twice. Mike has been my primary contact. I would tell anyone that this place is the most adept, professional, organized and friendly place Ive ever been to for auto body repair. I would not be loyal to a shop that was not top notch, and certainly would only take my Black Z06 to someone who is proven. These guys are really great. period. HIGHLY RECOMMENDED!
Very nice professional staff.very fast fix.very happy with the service.I did not have to call and check on car .They called me made it very easy.😀.happy customer.
Juan was very professional, & kept me informed..car looks good
Ive used this shop for over 6 years and never had an issue until now. Be aware that since Mike has left Tag collision, their professionalism, quality of work, and care to their customers has taken a HUGE hit. I would have never returned to them if I had realized Mike was gone. DO NOT USE THEM!!!!!
Great service, very knowledgeable, always want to help the situation.
They did great work on my Impala
Paint match is off. Low quality work. Staff is uninformative and I felt I was a bother to them. Also felt talked to like an idiot. Was recommended by Mercury as part of their CARS program. Would not go back or recommend. Thanks for nothing
Great service and great work i took my vehicle here to have sime work done and im amazed at tge detailed and fine work these guys do.i had two minor areas and their guy did a excellent job reconditioning my paint to new life thanks my greg Barrera and his wonderful team of experts definitely will recommend to family member and friends.
Brought my vehicle in November 2017 to get minor front end damage fixed. After 17 days I got my vehicle back in poor shape.They forgot to fix scuff marks to my rim, the front bumper pieces werent fitted properly leaving a gap, they bolted on the brush guard without removing a protective edge covering not part of the product, the passenger front window no longer operated properly, they put in a used headlight that was yellowed and didnt match the other one, they put back the scratched and damaged fog lamp back in and it was loose, they damaged a previously undamaged portion of the the passenger door, they put screws through an a previously undamaged portion of my bumper visible from the outside, and finally when asked if they did the alignment they lied and said it was fine. They never looked at the alignment because it was still off.All of this required me to bring the vehicle back so they could fix all this. Even after fixing everything i still had front bumper pieces that didnt connect properly. I was told I would have to live with it because they didnt know why it wouldnt fit property. Seriously? Dont let them take advantage of you. They even fixed the alignment and then lied again like it had fine fine all along and it was my tires. Im not stupid. But the did get me a little keychain lanyard thinking that woukd make up for their incompetence...
Excellent customer service. Fast response and an honest estimate
Only gave them a star bedside i had to in order to make this post. Was in there for two minutes and the tellers were so busy gossiping. They were speaking ill of another customer and i guess me asking for their attention was incredibly rude because the woman was INCREDIBLY abrupt and cold. She made it seem like i was at fault for someone hitting me. It seemed like i was such an inconvenience before she even had anyone look at my car, so i left. I hope this company understands you lost a lot of business due to your associates terrible demeanor.
Our car looked like it was brand new.
Great service and so very friendly. I hope to never need them again but if I do they are my first choice.
Seriously amazing job. Staff was extremely friendly, had a situation with insurance wanting 2 deductables Troy I believe was the person helping me, kept me informed about everything, and even fixed my second minor issue that my insurance wanted a deductable for without a cost ! Without a doubt would recommend to anyone.
Serious lack of integrity and service.I paid less than $300 for a repair that they insisted couldn’t be done for less than $800.I arrived at 7:30 (when they open) to get the bumper on my sedan repaired.The lady working the front desk asked if I could wait an hour to help because everyone was in a staff meeting.When I said no, she said “Well, maybe I can go look at it”.She (front desk clerk?) quoted me $900 to replace the bumper cover and paint it.I was quoted $450 weeks before by one of their staff, that actually do the repairs, to have the existing bumper patched and painted.I then suggested that we wait until one of the Estimators was out of their staff meeting to take a look.She then became extremely defensive that I questioned her assessment.I later found that she WAS an Estimator, but she just didn’t want to help a customer that had walked in.Annoyed by my experience I said I would go elsewhere.She said that she would go ask her manager if they could do it for less.15 minutes later, same price, same claim that the bumper HAD to be replaced.I went to3 other places that LAUGHED at the idea that the bumper had to be replaced.Again, I paid less than $300 to have it repaired elsewhere.
They were very professional and my car was fixed ahead of schedule!
They did an outstanding job on my Subaru WRX IMPREZA STI (2011) and made it look better than new! I would have to recommend this shop to my friends for future references. And again thanks to the tag collision team for their services.
Dont use this place. They fixed car 2 times and I ended up going somewhere else to do the job correctly.
Love this place! Great work.
Best collision center, Corbin is amazing.
Excellent work and service!
Very good and fast work
Friendly and fast service
Great overall!!
Helped my wife out.