We always use Enterprise rental car every time we go long drive. I originally go Fremont ( Stevenson’s Blvd.) which they canceled my request last minute because of no availability of vehicle that we booked which is a hassle to us. I look for another location and go to San Leandro ( Republic Ave.). The guy,Armando, is very accommodating and resourceful. We originally booked for a mini van and we end up of Suburban which is more room and comfortable since we will be driving towards Pacific West.He gave us affordable rate.It was a very smooth process not that much guests/crowd unlike the Fremont one.

Really smooth, nice and quick transaction. Good variety of cars and really good upgrade rates. Super knowledgeable staff

Always accommodating to my needs. Vehicles are clean and dependable. ALL of the staff are friendly and professional, I highly recommend the San Leandro office!

Great experience, rented car with online app and it was very user-friendly and fast. Car was clean and an excellent shape when I picked it up I got in and out of there very fast. Might go to rental company from now on. Great job Enterprise

They only had one car available for me to rent . So that was kind of disappointing. I have e a child and anyone who has a child knows car seats take up a lot of space . We need a roomy car. I ended up with a 4 door Toyota Tacoma pick up truck ! Sucked not having a trunk and the back seats weren’t spacious at all . I just wish we had more options to choose from .

Fernanda was absolutely hands down one of the best reps or customer support people I have ever incounterd. Patient, smart, diligent.

Friendly and attentive employees.

Car had dog hair all over, windows had dog slober covering back window. Didnt notice these things until I got home. They gave me less than a half tank of gas to drive away with. Brought the car back the next day and returned it

I love enterprise renta car. I used my company discount and my enterprise rewards points and car got a week while on vacation. Thanks enterprise

Worst customer service. I went to pick the rental I went inside I was asked to go outside at the back and talk someone at the back. I went at the back they had nothing booked for me. I was asked to go back inside to check! Why me ? I don’t work there.. I went inside the guy at the front was super rude. Will never recommend anyone.

Had to wait over 45 mins for my car even though they called me twice to ensure I was coming in. The rep consistently told me “Sorry, it’ll be another 10 mins”. Upon receiving the car, car was filthy. Overall, it wasn’t the best experience and I wouldn’t recommend friends and family to go here.

Terrible customer service! Had a rental car through my insurance company. I had to do the usual and leave a deposit on my debit card when I first picked up car. They called me a week later to see if there was any update on my car and when it will be ready, I told them no that the car was likely to be totaled but I had rental car coverage for 30 days which they knew because they are partnered with Geico. Two days later they call again for update I tell them I haven’t heard from Geico they tell me they will reach out to Geico directly. Two days after that they hit my card with the Renata cost up to that point plus another $200!! I call the next day and they tell me they could t get ahold of Geico?!?! Not my problem. Strangely though my car rental had been extended on their end already!!!!

Justin, the San Leandro, Ca. shop manager...leads by example: He made sure I had a vehicle of my liking and cared about my experience. He was very knowledgeable and attentive. If he was busy with other duties, while I or my husband were present, he would give a verbal or nonverbal acknowledgement to let us know that he or someone would be with us shortly. As I mentioned earlier, his other employees who helped me, were fantastic as well. May only great things continue to come Justins way. Thank you, Enterprise for working with Geico,(my insurance carrier) to provide a great service in my time of need.

Enterprise this facility went to Rent a vehicle was given the card to the representative So he was able to run it you came back and said I need your pin number.. I could not believe that he would ask for a pin number this did not happen to me but happened to a friend of mine who I took their I told her she needs you call the corporate office and report him ASAP R looked at the car I found that the tire in a wheel is scraped in the front he did not mark that down on his little chart I will not mention his name but I will take it up with the management and go through the chain of command it bothers me when somebody asks you for your pin number that is a red flag the only reason why Im giving to stars is I like this facility I work in the automotive business and we use them for customers I am gonna have to talk to the owner of our facility and I will not mention our name to let him know what has been done and what they asked for a pen this is absolutely wrong

Super fast getting my rental. Only took 15 minutes! They gave me the option to upgrade, but didnt push it. I ended up going with it though since the additional price per day was a steal. The customer service was awesome! Definitely will rent from them always!

Its always a good experience with them customer service is the best

Pretty happy with the crew at the Republic location. I did notice that the last few times I’ve been giving an empty car. No gas. I’m talking bone dry. Other than that… Pretty good experience

The car they rented us smelled very disgusting and had a check oil sign on it. We took it back after calling their office a couple of times with no answer. They looked at it and said ohh it has 3000 more miles til the next oil change. They talked to us as if we should know these types of things. Will not be renting here again.

Great customer service. Workers were very helpful and friendly. They made the process of picking up and returning the car quick and easy. Will definitely rent from them again in the future.

Best Rental Place In San Leandro! The customer service is top notch, every associate is well trained and very well mannered. I received nothing but good service and the best cars for the best price.

UNETHICAL AND DECEITFUL....I had to get a rental after my car got broken into. I have rental car coverage with my insurance up to $35/day. From what I understand, My insurance company sent a rental car reservation request for a STANDARD vehicle but when I got there, I was being STRONGLY persuaded to take a mustang (I believe would be an exotic car category, multiple tier upgrade from what I reserved). In the end my only other choice was a SUV which I took since they dis not have a standard vehicle to offer me. This was actually a 3 TIER upgrade that I did not ask for. Instead of honoring the rate for the reserved vehicle, I was punished for the unwanted upgrade and paying additional charges. This kind of practice is unethical, dishonest and purely, bait and switch. Enterprise took advantage of my unfortunate event just to make an extra buck. When I called, I was told that there’s nothing they can do even though they were at fault. Very disappointed. Enterprise is just another deceitful conglomerate.I did give 2 stars as some of the staff here was friendly and professional and the space was clean.

I’ve always had a great experience when I rent from this location. The staff is a reflection of the manager, Brandon, who is very polite, friendly, professional & helpful. Once I observed an encounter with a difficult customer & a training staff member. Brandon was able to support to his staff member as well as the difficult customer while staying polite, professional & continue to smile. Working in the customer service field myself for over 25 years, this is not an easy task. The customer is not always right & this customer was definitely wrong. I appreciate Brandon & his staff.

Plans changed while on vacation and we needed a car to travel back home. We went to this location and we are so glad we did. Everyone was extremely helpful and so friendly. They really went out of their way to make things easy for us. I believe we were helped by Nicole, Maggie, and Brandon. Its hard to find excellent customer service these days, so it was very nice working with everyone at this location. Plus we got a great vehicle that made our long road trip so much more enjoyable for all of us.Thank you again Enterprise in San Leandro!! We truly appreciate you!!

Ryan, Brandon, Lynette and the team are amazing. They make life easy. Clean, efficient, well ran facility. Highly recommend. Thank you for everything!

Rented a because my own needed repair. Staff was very nice and helpful. I needed a bigger car than they first selected for me and that was no problem. They accommodated me right away. The car still needed to be washed so I had to wait for half an hour for it to be ready.

I absolutely love the helpful staff at enterprise I was AMAZED on how they make it so convenient and easy to rent a car from them, they are so nice and they work with u.

Initially things seemed good here. However during my rental period as part of a warranty claim with my car in the shop things turned into a nightmare.First, the rental that I had got broken into and when getting a new vehicle they gave me one that was not covered under the warranty agreement with the car dealership. This was the first oddity that occurred and the dealership almost wasnt going to pay for the rental as a result, quite a hassle.Next, because of the break in and subsequent theft of my backpack, laptop and several other items I carry with me on a regular basis personally and for work I was out $2500 and was at least somewhat consoled or so I thought by the fact that I had Personal Effects Coverage insurance UNTILL I found out that the maximum coverage for PEC is only a measly $650, which wont even cover half the cost of the laptop I had let alone the other items I had in my backpack. (As an aside I hadnt even left the vehicle 20 minutes and according to a witness the car literally pulled into the spot next to me, smashed the window, grabbed the bag and was gone in less than I minute. Most likely due to the out of state plates.)It was also not explained to me that the insurance costs would fall to me for the rental because my personal insurance only covers my personal vehicle and not rentals but since this was a warranty claim I was not under the impression that this cost would fall to me, resulting in a $600 expense. The agent that I spoke to in the end didnt even try to see what he could do but instead just, in not so many words, told me I was out of luck and there was nothing I could do.So in the end due to some bad luck and unclear terms Im out $2500 and under quite some emotional distress and not once was reached out to while dealing with anyone at this company in order to actually rectify the situation. Needless to say I will never be renting from Enterprise Rent-A-Car again and will be vehemently rallying against anyone I know from using them.

The staff is helpful and informative. I had to rent a car though these guys twice while my car was in the shop and everything went smoothly and stress free. This location I highly recommend.

I walked in needed a rental, they were very rude and told me to pay $85 for 1 day rental car . I didn’t ask for any special car just needed a small car that would be affordable so I had to walk out. I think the guy’s name was rob. Never would go there or recommend them to anyone. I think the good reviews are all fake.

Just went out out that way to visit my brother. We looked for a vehicle with ample seating for 6 without spending a fortune, but were unsuccessful so we settled for a car. They surprised us with upgrade to an SUV, which made going to the beach, etc. much more enjoyable!

Customer service is top notch. I was surprised being this in San Leandro where other shops customer service is substandard at best. From the pleasant and smiley greetings the moment I entered the front door, to the same treatment when I returned my car just a day later, and 2 days short of my auto mechanics estimate. They picked me up and dropped me off, also with a smile. Very impressed, it exceeded by far my expectations. Car had 4,000 miles on it, smelled new.

Skyler was awesome. He gave me my options, he was patient and made me feel comfortable before I drove off with the rental choice. I would have given the rating a 5 star but the car I was using was loud and rattled. I appreciated the drivers who picked me up and took me home. Very nice service, I will come back again.

Clean, quick, and great customer service

The prices are a bit more expensive at this location however I love the customer service here. The people that work here are all great and go out of their way to accommodate you. I have only had one bad experience and it was my own doing and was rectified quickly. I suggest this location over any other Enterprise as the customer service across all the agents is consistent and doesnt get any better!

Brandon and the entire team at the San Leandro Enterprise are awesome! Ive been renting from them for almost 6 months now and each time I get treated like family. They always meet to pick me up and take me home or to the BART station. They have great cars/rates, excellent service, and every now and then even share their office snacks when they have it. Truly 5 star service from the entire crew at San Leandro!

Wonderful customer service and very efficient! I received an upgraded SUV for very little cost.

I am happy doing business with them. All the staffs are nice and easy to approach.

Highly recommend this location. Awesome customer service in and out.

Great service - we asked for a certain kind of car they didnt have and while we were standing there they sorted out that car from a nearby enterprise. Pleasant atmosphere and very responsive employees. Will definitely go back!

Place and vehicles are clean. Staff is friendly. Brandon was excellent in his service and detailed when giving instructions. First time some one ever pointed out gas release on a vehicle.

Brandon, the manager is THE BEST ever!! He is always on point and goes above and beyond for his customers. I’ve had issues in the past with another location but am loyal to Enterprise because of him! Thanks 😊

The service was beyond world class ..my wife and I received a 15 minute ride to the airport from Bree!

They had what I needed, and respectful.

Great customer service both coming and going. They got me in and out when i told them i was in a hurry. Very professional group and would recommend them for their excellent service provided.

Highly recommend this place, nice staff and and accommodating. Their manager, Brandon is super helpful and easy to deal with. 👍🏼

Had a fairly good experience when renting a car for 8 days. I decided to go with the CDW as well as the insurance just to be on the safe side.and not have to worry about anything during the rental. I was very happy with the employees were very helpful to me.

I have always liked Enterprise, however this is the best location to work with. All of the staff are nice and courteous, and make sure that you are comfortable with your car rental and always ask about their service with a smile. When I am permitted I will always support this branch!Love you guys!

The weekend rate with a mix of the week day rate is a good deal, but you need to be careful that many of the office kids only give you a verbal agreement at the counter for their discounts and when bring the car back a few days later -- that verbal agreement promised at the time of the rental is not honored.-- SO MAKE SURE you get your discounts and deals in writing. I was promised unlimited miles - but as the car was checked back in -- I had to argue with the kids to have them honor the verbal agreement. BE CAREFULalso the car was rented to me with Bad Tires and was dirty with dog hair from theprevious renter...Vince Renter

Very friendly staff. They were able to accommodate my rental in a timely manner and get me going on my way!

Friendly staff, but sometimes they tell you a price difference than what was promised. Unless you keep an eye out, theyll charge you 3 times as much. Not cool.Update: Enterprise reached out and wanted to know what happened. No many big companies do that, so am adding an extra star.

Great customer service, friendly staff. Always willing to go the extra step for a fantastic customer experience. Love the pick up service too.

Good service as usual when I need a car while my vehicle is being serviced.

Expect to wait. Have a seat and Ill be with you.... 6 people in front of me and they average 10 minutes per guest.Worth it to pay more for better service.

Manager is helpful, excellent customer service, friendly, confident, clears up any possible conflict and handles everything professionally and hassle free. Love this place!! Will come back everytime i need a car!

Very friendly service. It was busy Tuesday morning after Labor Day but the staff handled the challenge in an efficient and friendly way. I would recommend this Enterprise office.

If you need to rent a car use this Enterprise facility! The entire staff are pleasant, efficient and know how to treat customers. They greet you once you enter the door; offer something to drink and make you visit an enjoyablevisit.

I choose to rent a car at Enterprise near my home because its convenient, but I have driven off in my rental car being still dirty in side. Tires that need to be checked better. One of the cars I rented had bad tires. Another car I rented was making a noise somewhere in the front of the car. When I rent a car I am traveling to Central Valley to LA and back. I feel they need to check these vehicles much more better before we drive off the premises. The cars get a quick wash and rerented.

I love this site, they actually care about the customer service they provide. One agent was new and messed up bringing up my reservation. The manager apologized and upgraded the car. They are all so friendly and I only like to rent from them.

Enterprise Services was inadequate in relationship to the information that was given by our insurance company for the repair and Loan of a vehicle while the vehicle was being serviced. Your representative gave us a vehicle that cost more than the service charges from the insurance company and when the return vehicle was to be brought back in we was charged an extra charge of monies that needed to be presented. We was very unhappy about the service and now we wont be using you again.

Every experience i have had went enterprise turned out great. The staff gets you in and out and caters to your every need.

Very clean place, the people are very nice and very professional

This is a small small rental facility with a limited number of cars available. I chose this site because it is just a half block away from my business location and provides easy access for pick up and return of a rented vehicle. I usually rent for three to five days to travel around California conducting training sessions which involve transporting two to three cartons of training supplies that are not easily carried on an airplane.I was not fully satisfied with two of my prior rentals because of vehicle selections that generally were very underpowered. Great gas mileage, but lousy performance and not too comfortable a ride when Im driving five to six hours one way to get to a destination.After commenting about this, my last rental was much, much better with an almost new Nissan Altima that was much better powered and very much more comfortable over the long haul. I will be renting again this week and look forward to the same type of accommodation.The staff at this location is very competent and helpful. I think they are hampered by the modest selection of cars available for their customers and some of the cars have higher mileage on them than I am used to seeing with other rental yards. Overall, a positive experience and I will continue to rent from this location

This office is filled with great people who want to. help!! What could be a huge hassle is instead enjoyable!The auto rental experience here is as opposite as you can find to the impersonal d.i.y. airport car rental franchises where you stand on line (if lucky, not a long one) do paperwork, get handed keys and told to walk to an enormous shared lot with hundreds of cars. “Proceed to Aisle A, section B” which lastvtime we did it, took twenty minutes walk time, dragging luggage and a toddler! Heaven help you if there’s a question about operating the car. Good luck finding a nearby human to answer questions.Contrast that to San Leandro Enterprise where the cars are adjacent to the office, the staff are pleasant and fun, and a real person takes you to the car and doesn’t leave until you are comfortable, know how everyting works, and have all questions answered. Car rental bliss!I’ll gladly pay a bit more for this pleasant professionalism, convenience, patience, and being transported to/from the location.Kudos to Manager Brandon Quick, and Associate Manager Ryan—two super helpful, guys !! Thanks to their team Sasha, Lynette, and Hannah (the best car gizmo explainer ever!) and Harry Waller, Jack of all Trades!They are all about personalized customer satisfaction.What a great experience! Come. and see what that feels like before it disappears entirely!!

My car wasnt ready and it was not in stock. The car I settled for didnt get the gas mileage they said it would, it kept pulling to the right (bad, alot), it need an oil change hundreds of miles before I got it, I called to talk to someone about my concerns and kept getting a voicemail to talk to with no reply. Called the toll free corporate number to have nobody answer either. Great customer service initially though when I first arrived and then dropped off!

Excellent Service, Quick in, Quick out, Associates were very kind, caring and efficient. Our car was very nice, and exactly what we ordered. We will definitely use Enterprise, San Leandro the next time we are in the Bay Area!

Nice they picked me up and dropped me off when needed. Friendly service and vehicle was satisfactory. Would return!

Fast, excellent service, friendly, quality cars, will rent from this location again.

Great job making me feel comfortable. Thank you

Great customer service. A bit of a wait but nothing out of the ordinary. Highly recommend reserving online.

Excelente Customer Service. Very friendly. I had a very great experience with them. I am using them next time for my rental.

We have rented from this location twice now. Excellent customer service each time. We will continue to use this location whenever we can!

Super friendly. Super efficient. Got a great deal on a great car. Highly recommend!

Excellent Service

Excellent service was impressed by their speed and attentiveness.

Always great service here. Ive been renting for years and they are really helpful and accommodating.

Excellent service Give that gentleman a raise.

I reserved a truck for a weekend trip when I arrived at Enterprise Rent-A-Car in San Leandro customer service was excellent I was in and out in 15 minutes when I return the vehicle it took about 5 minutes excellent customer service I have been a customer of enterprise for 6 years I have never been disappointed.

I booked a vehicle the Friday before and they said just call a half hour before you need to be picked up to get your rental car. I called before I left my house to let them know. I was over an hour at the shop where I was dropping off my car when the lady at the shop called to let them know I was still there and they hadnt sent anyone to get me yet. They finally came and the person who picked me up was very nice. They said I was going to get a shop discount... evidently their shop discount is $45.00 a day since they are charging me $90 for two days. I guess if you have your car at the shop they charge double...idk...

My experienced and customer service I receive from Brandon Quick at this location was easy on the spot. He delivered a great service.

The reason I give them 5 stars because of a great customer service they made you feel welcome at some you walking to the door and young woman was helping me was a really nice and helpful if I have to rent another car I would definitely go back to that location ..

This rental location is away from the airport, and the service was much better. The wait was short and the agents were friendly which made for a good experience.

The service was impeccable. Price was solid. The driver...Skyler...cant say enough about him! Really.

Excellent customer service

Lynette was very professional, friendly and fast! Reason for the 4 stars, the car I got has a few blemishes and scratches, small, buick convertible, not very comfortable to drive but its clean.

I had a great experience at Enterprise they were very helpful help me get the car that I really wanted even gave me a full tank of gas and I first got the car along with getting my car detailedd I have never had such good customer service ever the lady that help me breathe she is amazing friendly and kind woman and I recommend anybody to come to Enterprise at San Leandro

That particular Enterprise was really slow with service

A variety of cars love the atmosphere friendly agents will rent again.

Nice, friendly and very helpful staff.They pick you up when you want to rent and drive you home after the rent.I can absolutely recommend this Enterprise car rental, the only right place to rent a car.

Very friendly staff. Easy process and I got a pleasant ride home after I returned the rental. I also decided to visit Enterprise Car sales in San Leandro.

They honor the weekend special. Nice staff. They were overwhelmed when I was there.

One of the best service I ever get in any rental companies

The staff at San Leandro Enterprise were attentive to my needs and took care of getting me in and out in a timely manner (along with the other 8 customers waiting). Will use these guys again in the future.

If I could give them no 🌟 I would! First off my husband and I were there on business dropping off a Penske Truck and the company that gets us the runs reserved a vehicle from here to go to Bakersfield, CA. When we were picked up the driver had a sour look on his face and was already in a foul mood saying hes in a hurry because he had to be at some place. Then when we got there, my husband went to get the car they said he had to have a card on file and he asked why because the company gets billed for it then they take it out of his pay. They went on about that a while. Then I noticed how the employees were dressed. They werent professionally dressed. They were sagging their pants and gave people who had gotten there after us their vehicles and even upgraded them at no extra charge. Now I see why! When they came over for my husband to sign the contract, they were charging us 2 days instead of one! We only needed it for one! They said when we dropped it off it would go back to the price we were given on line because we were getting it early. So we said okay. Went to the car and it was still dirty on the inside. They only washed the outside and air freshener bombed it. Thats all. Well when we went to drop it off, they said this place was supposed to change the drop off time before we were checked in in order for the price to be changed. They said we had to call this place back to have them change the price. We did and they said they would. We called them again today and they said they did and we asked for a revised receipt and they were saying they couldnt because it was the company card and we told them we need it because we have to send it in with our paperwork and needed it for our tax purposes because we pay for it. They finally said okay we will email you the information. They emailed us the old receipt not the revised one! We will never rent from this location ever again! Not to mention how we were treated like we didnt matter ( were white and the other customers were black that came in after us and gotten upgrades. I mean not just one set but 4 sets of people given vehicles before us and free upgrades even though we were there first. And the people working there were black, not a single white, Hispanic, nor Oriental person there. Thats when I realized we were being descriminated against. Tell me this, if you dont like being descriminated against, why do you descriminate? I was always told treat others the way you want to be treated!

New rules about renting a car is bs, asking for bills ect ect foh

The people were friendly but I had to wait over 30 minutes for my car despite having an appointment and speaking with them on the phone twice before I arrived.

Pleasant and helpful car type was as requested very clean and in my latest hire the car was almost new.

Brandon was working on a very busy day. They got bombarded. He acknowledged me every time he walked in the door and said they would get to me and I felt like I mattered. My parents were in town and I was late and just so stressed. I was just trying not to be rude or demanding as we all can be at times. Brandon broke his service to me in chunks. He multi-tasked. He actually helped 3 people at once in this manner and they were all happy.When Brandon showed me to the full size car I ordered it was actually a upgrade but to a HUGE SUV. Free. Maybe they had extra cars, I dont know. But he didnt have to do that. He also told me to bring the car back with 1/2 tank instead of 3/4.I have never liked enterprise. Every other time I have been it has been lame. I was always just a number or a person at the DMV. But this time was different. I better not find out Brandon gets in trouble for being generous because I have a new perspective on the company. Next time I rent it will be from Enterprise and it is because of him. Everything else about the company is kinda just ok. I would promote the guy. I work in tech and hope to start my own company in a few years (like everyone else in the bay). I doubt I could ever afford Brandon but if I could Id hire him for executive management. He just gets it.Personally I think he is way to talented and personable to be working at Enterprise. He should be business development at Uber. Thanks man. My family was super comfortable in the car and my mom was very thankful. You made me look like a better son than I really am!

Jamie at this location was helpful and patient with all my questions and got my reservations handled efficiently.

Excellent customer sevice and nice people

Excellent service & an awesome vehicle for a great price!