Paid way too much to have the watch Ive been wearing since 93 repaired. The guy said I wouldnt have to worry about it for years. Its been maybe a year? Keeps stopping. Go somewhere else or get scammed.

I filed a complaint on the associate working at the store on 07/10/21. I came in to have a bead bracelets restring. I was not happy with his work because he stringed my beads into a very tiny bracelet. He refused to make it bigger or find an alternative solution. Instead, he told me to call the security/police and proceeded to go on his phone and ignored customers. I am not sure the dynamics of your store but this is unacceptable work ethnic for an employee to brush a customer off due to service dissatisfaction rather than work out a better solution and go scrolling on his phone.

They were able to replace the rod for my earring. They were also very quick

Thank you Tony for fixing my engagement ring and in such a timely effortless manner. You really listened to my needs and made my ring beautiful. Ill definitely bring my jewelry back to you.

BEWARE TO THIS STORE! Their WATCH REPAIR GUY not only fix the problem of my senior fathers watch but also CHANGED THE ORIGINAL HAND OF THE WATCH thinking we will not noticed it. I talked to the owner over the phone almost 3 weeks from the time we got their service and she was in a hurry to put me down because she said she was with a customer when I told her what happened. Am I not a customer too? I paid for the service the day we left the watch to your store on May 7. The lady owner didnt even apologize but she defended Tony for nagging and defending the watch repair guy. I said Tony (their Jeweler) accused me where I get the idea the watch repair guy replaced the original hand of my fathers watch but later on called me to say the watch repair guy did changed the original hand. He said the hand has the problem so he changed it & they cant get the same original hand since it was older model. FYI, before we get your service, we went to several watch repair stores. All told us the problem - the spring and cleaning - nothing else. We even went to Tissot repair shop who told us the same thing. We picked your store even though you charged most because Tony was a great salesman - mentioning they own many stores even in Europe, that you guys are in the business for 45 years, 100% guaranteeing the only problem of the watch is the spring and cleaning and we can get the watch on May 10.. You need to go back in training Tony and be honest, your store doesnt own all the Fast Fix Jewelry and Watch Repair. You own one of the franchise store only. You can order original hand to Tissot company no matter what model it is, the watch is less than 5 years old. You need to have word of honor, accept your stores mistakes, apologize and dont nagged at your costumer specially when they are right. Dont brag about you being there for 45 years. Until now you don’t know how to deal with customer service specially when you guys are wrong. Maybe this is not the first time your watch repair guy replaced original part/s of a watch. Who knows what else he stole. If he can steal a piece what else can he steal being unnoticed. You’re lucky because your previous costumers didnt noticed them or maybe they did but nobody wrote a review about your illegal practice. DON’T PROMISE WHAT YOU CANNOT GUARANTEE, BE HONEST, APOLOGIZE, DON’T TOLERATE WRONG DOING & CORRECT YOUR MISTAKES.

Frank is super sweet! He immediately referred me to someone who could repair my watch, since he couldnt replace my crystal: Tell them Frank sent you :) This was my first visit, so I didnt get to experience his craftsmanship, but by how nice he was to me, Im sure he is worth the trip downtown :) Ill be back for sure!