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Pacific Coast Electric, Heating & Air
2372 Qume Dr suite a, San Jose, CA 95131, United States
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Pacific Coast Electric, Heating & Air

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Co
Review №1

We installed a whole-house fan to help combat the heat in our home and we are 100% satisfied with the work done. Every aspect of the job performed by Pacific Coast was first-rate. The estimate was thorough and complete, matching the final amount. The field supervisor, Levi, who completed the job was courteous and professional in every way. He took care to properly protect the area of the job and answered every question. Without a doubt I will contact this contractor once again.

Ch
Review №2

Juan did a great job of explaining my options for my PG&E service upgrade from 100A to 320A, adding 2 EV charging ports and a transfer switch for a portable generator (we lost power for 3 days August of 2020 due to the fires).Rogelio installed the new panel and next day Eric and his cohort started to pull the wire & install the conduit: I slowed them down asking questions of how and why but they were patient and made some changes per my requests.Job is not done yet (the above is a LOT of work) but I am very happy with Pacific Coast electricians!

Dy
Review №3

Did a full rewire of my house. Worked with my schedule - the fact we had two cats in the house and with our little changes here and there. It was a long three week process and was worried a little it would bleed into a fourth week, but they managed to finish on time. Excellent work especially since it’s an older house and there were definitely some funky areas to deal with. Justin S. was my technician and I can’t recommend him enough. He explained the work along the way, made recommendations as he went and really made the process easygoing. Will definitely call them up again if I need further electrical work.

Na
Review №4

I have a list of electrical problems to fix in my house such as grinder wont work, bathroom air vent wont work, outside outlet, wall switches, etc. After a few possible solutions and estimates from other companies I called Pacific Coast Home Services. Richard Castenada from Pacific Coast Home Services arrived within the appointed time. He was friendly, listened well, and very professional. After going over the list, discussing possible solutions, I knew Richard Castenada with Pacific Coast Home Services is the right person to hire. He listened well, puts himself in the customers shoes, went Above and Beyond explaining patiently possible solutions where I hired him on the spot to fix/install such as Surge Protector installation on main panel, replaced the bad switch in the bathrooms air vent with an awesome modern switch fixture, suggestions for security motion lights installation, outdoor outlet suggestions, outlet covers, and others in my list. When he saw my leaky sprinkler valve, he was kind to mention Pacific Coast Home Services does plumbing too which I was very glad to hear because it saves me online search time. I will definitely recommend Pacific Coast Home Services to family and friends and to anyone who might need their service. Thank you Richard Castenada and Pacific Coast Home Services! Exceptional Customer Service!!!

Ge
Review №5

George and Angel are doing a complete home rewiring project on our house. They work fast, clean and are very responsive to our questions. They take time at the end of each day to explain their work and have been just fantastic since the start of this project! Well done to you both! I highly recommend the two.

CJ
Review №6

All the professionals at Pacific Coast Home Services were top notch (special shout outs to Chris, Ceasar, Edgar, Augus and Ben). They were knowledgeable, timely, courteous, and professional. They were able to install our A/C in just a few days. When we were not happy with the the cooling in one of the rooms, we called them on a Saturday. They were able to get somebody to us on the same day (in two hours) to diagnose the problem and then fix it. This is the kind of company that obvious takes time to properly train knowledgeable, courteous, respectful employees who take pride in their work. Even though not all the equipment arrived as timely as we would have liked due to supply issues during the pandemic, the crew made the most of their time to complete all the work they could get done. They were efficient, kind and courteous and I would definitely recommend them to anyone wanting a great HVAC company.

Ro
Review №7

Professional, thorough, courteous. Would not hesitate to recommend to anyone. 5 stars all the way. It only took them 6 hours from start to finish. I was very satisfied with their installation team.

Sn
Review №8

Levi Mentz came on time and worked professionally. He explained me the process and suggested a few options. He was quick and did a high quality job. We are delighted with the outcome.

Da
Review №9

I called after hours and had Daric come out and help get power back to my ac unit. Very professional and nice guy. While I was in a panic in 100° weather, he just kept saying that he got it and hes going to fix it for me. Sure enough, everything was fixed and I was able to relax in my cool house again! Totally recommend their services and especially Daric for any electrical help!

Re
Review №10

This is the second time Daric Edwards was at my home. He took care of the warranty visit perfectly and was very professional and personal. He represents your company well and is very service oriented. Thank you!

Le
Review №11

Pacific Coast did a great job with our lighting install. Justin and Andrew were both very informative and friendly. They were also very good with our dogs, which was a huge plus. Price was a little higher than I initially anticipated, but their professionalism made it worth it. I would hire them again.

Ju
Review №12

This is my second review for this company and anyone with plumbing issues should definitely call Pacific Coast Home Services. I signed up for the program they offer and this meant that my second request did not cost me anything for them to come out and ID the issue. I had another old pipe leak and because I asked for the same professional Juan Robledo. It took him no time to locate the leak and it was fixed that very day. Having a plumber basically on call is such a relief, I now know that if another old pipe springs a leak, highly possible as my pipes are very old, I can call Pacific Coast and it will be taken care of immediately. Juan Robledo was again a delight to work with. He is very experienced and respectful of my home and patiently answered all my questions. I really respect the way he is able to explain the problem and how it should be fixed. You could not find a more professional or experienced team to trust your home repairs to and should I ever need their services again, I will be sure to ask for Juan Robledo by name.First review: You could not do better than to hire Pacific Coast and their terrific team. My leak was very difficult and took time, patience and skill to find. It was also not an easy fix although Pacific Coast still gave me an extremely fair price. I was very fortunate to have been sent Juan Robledo who was incredibly professional and very careful with the infrastructure of my house. Juan was also personable, shared his expertise generously and provided world class service, a top notch professional. I will ask for him by name again because he is trust worthy, thorough and very skilled at his craft. Mr. Robledo is a credit to Pacific Coast and they are lucky to have him on staff.

Ra
Review №13

Richard was so helpful! He solved our issue so quickly and professionally. I anticipate we will need more electrical work done this year and feel very relieved knowing that we have someone we trust.

Sh
Review №14

Richard Castaneda came by our place after we experienced a few days of really weird electrical behaviour. He was professional and thorough, making sure he completely understood our electrical setup (its really old and has had a few changes over the years!). He spent hours investigating the different connections, wires, and circuits that had accumulated over the years so he had a clear, holistic picture of the whole house. He was able to work his magic to restore power to our essential functions, which we are really grateful for.Richard very patiently spent a lot of time explaining exactly what the issues were, how he addressed them, and walking through our long-term options options to address them. He sent really detailed pictures and videos documenting everything.Its clear that Richard loves his job, is really knowledgable, and wants to help. Were really thankful for his work!

Sa
Review №15

Excellent job by Isaac and Juan fixing sewer line in yard and toilet. These guys are PROs!

Su
Review №16

George did a very good job replacing and updating my electrical panel and updating the electrical fans in my bathroom and wash room.I really appreciated his work.

Ch
Review №17

This visit was for completion of the A/C unit body of work. An outside service outlet was installed to meet the building code requirement of a GFCI outlet within 25 feet of the outdoor condenser.. That had been left off of the work plan for the project, causing the building inspection to fail. The work should now pass inspection. All work was performed in a very professional manner.

vi
Review №18

Levi was very professional and treated myself and my mom with respect. I was doing all the scheduling and interactions with the contractor, but when it came to doing the actual work, I felt very comfortable having them work directly with my elderly mother.

Jo
Review №19

Angel Perez was able to quickly diagnose the mislabeled breaker box. In addition, he provided valuable information for me to install new lighting in my garage.

Li
Review №20

Richard did a great job for us! We had been trying to resolve our electrical problem for two weeks and had already had two other electricians come to our house. Richard figured out what the issue was and fixed it for exactly the price he told us. Pacific coast is honest and straight forward .

Ma
Review №21

The technician, Richard Castaneda, was excellent. He was knowledgeable, thorough, and installed a new programmable thermostat for electric floorboard heaters. He did a terrific job, including cleaning up after the project. I would recommend Richard and Pacific Electricians for all electrical work.

Ka
Review №22

I had a fantastic experience with the entire Pacific Coast team on a complete HVAC installation and the addition of several new outlets and circuits into my existing unit.I received several HVAC estimates, and while impressed with all of the companies I spoke to, Pacific Coast really went above and beyond. During the quoting process, David and Josh really listened to what we needed and provided options that were specifically tailored to our requirements. They were the only company that suggested a ducted minisplit system - combining heating and cooling in an efficient minisplit system with the visual aesthetics of ducts (e.g., no big wall unit eye sores). Pacific Coast also came in on the lower end of the quotes that we received!For my HVAC installation, Abel and Chris were incredible. They masterfully dealt with my old plaster walls and did it all in my attic during the hottest week of the year!For the electrical work that was completed, Carlos and I worked together to overcome some of the challenges with my existing panel. Although everyone politely mentioned that we should upgrade our panel (we agree, but werent ready to pull that financial trigger!), they were very willing to work with what we had. With the new HVAC installation, we lost a precious spot in the panel, and Carlos and I had to prioritize my list of new outlets / circuits in the remaining space. He was magically able to find space for everything but one!All of the installers were incredibly professional and worked harder than I could have imagined. They were also all a real pleasure to work with.Lastly, I really appreciated that Pacific Coast would text me every time someone was coming to the house about 30 minutes before they arrived. It helped me to plan my days and gave me a heads up of who Id be working with that day. If anything changed on their ends (e.g., schedules, emergencies, etc.), the project managers were also very prompt in letting me know and were super responsive if I had any questions.Would highly recommend their services and look forward to working with them in the future!

Da
Review №23

Installed furnace and A/C systems efficiently and professionally. Responsive and timely. Immediately took care of a problem encountered during installation. Systems improved from prior HVAC. Easy to recommend.

La
Review №24

Everyone was friendly, responsive and respected my families safety with great Covid-19 protocols. Regie and everyone was willing to explain options, money saving advise, and safety advise making it easy to work to make our home safe again.Thank you - highly recommend !

Fe
Review №25

A few things around the house (A/C, dishwasher, lights flickering...) stopped working within a few days from what it seemed to be an inability from the system to draw too much power, although it would be hard to pin point what it was exactly since each of them was in different circuits.I contacted Pacific Coast and they sent Michael Merritt. He arrived on-time and was very professional. Most importantly, he went above and beyond to help me with the issue. My electrical panel is very old (30+ years), but Mike instead of just saying I need to replace it (which is very expensive) and write a report, he took the time to look at each of the affected systems in detail. It turns out that with a few adjustments (new fuse, tightening some wiring connections) everything is back to normal. He was also very patient answering all my questions and he did not charge anything since according to him everything was just minor adjustments. It is clear that in the long run I will have to replace my electrical panel, but now I can plan that with time instead of rushing it. I will definitely use PC again for any electrical issues in the house.

St
Review №26

Raymond Porras was one of the best technicians weve ever worked with across any service weve had to our home. He was on time, extremely knowledgable, worked with us on a solution for our home, and was all around so courteous! Would highly recommend this company, and if you can, ask for Raymond directly as you wont be disappointed!Also, the office staff are incredible. When I was going to schedule the appointment, they promptly picked up the call, were kind, quick and had an invoice / appointment reminder sent before we even hung up. This kind of customer service is so rare these days.

Al
Review №27

Levi came out to my home on time and is extremely helpful and respectful to the home. He spend time explaining what he is doing and what need to be done. After I explain and show him the lighting fixtures that needs repair he went about getting them fixed one by one in the safest manner, and help install new lighting fixtures as well. Highly recommend if you need someone to help with the field of electricians, you need to look no further than this company.

Ja
Review №28

Work was done quickly, correctly and to code. Friendly staff. Would recommend.

Pi
Review №29

I needed to replace several old outlets in my home. I found this company on HomeAdvisor. I was able to make an appointment within a day.They sent out Richard Castenada who was very professional and polite. He took the time to understand what I needed and explained different options I could use that would fit into my budget. He also thoroughly explained the work he would be performing and answered all my questions before he started. Finally, in the areas where there was some minor debris,he asked for a broom and dustpan and cleaned up, which I really appreciated. Overall, great experience, would hire this company, and Richard, again for future projects.

Si
Review №30

Levi Mentz had been amazing to work with! Knowlegeable, professional and I do business with Pacific Coast because of my confidence in him!! Great conscientious employee who comes across as genuine and with a ton of integrity!!!

Gu
Review №31

Justin and Jonathan were both excellent at what they do and were very considerate and kept us well informed.

Yo
Review №32

I loved the professionalism and the quality of work done by Pacific Coast service technician Richard Castaneda, amazing guy. For the things broken or told not fixable by others, he came in with a positive attitude and fixed the issue in an hour. I would recommend pcelectrichvac.com for all those who need help and Would again like to thank Richard and Pacific Coast Electric Heating & Air.

Ja
Review №33

Pacific Coast Electric is a very professional company. We hired them to install a whole house fan. The estimate was honored to the penny. They arrived when scheduled, completed the work in one day and cleaned up after themselves in a very workman like manner. Their service even includes drywall patching. Great job.

Ne
Review №34

Rogelio was courteous and polite. He answered questions got the job done. Rogelio took care to leave the job site as he found it and used foot coverings to insure no dirt was tracked through the house. He also took precautions regarding transmission of Covid-19. Well done!

Ke
Review №35

Benny and Andrew were helpful and awesome!

Sa
Review №36

The technician that came out to our house (Regie) to update our outlets was knowledgeable and professional. I had some difficulty in scheduling the service with this company though. After they sent me an estimate, I signed the contract and scheduled the date. They never got back to me about what time they were coming and didnt confirm with me the day before. I emailed the technician that gave me the estimate but he didnt respond. I called the company on the day they were supposed to arrive (per the signed contract) and they didnt even have me on the schedule. They eventually were able to have Regie come out that day, but it was frustrating that I had to email, text, and then call to get an answer as to what time someone was coming, if at all.

Br
Review №37

The team that installed our air conditioners electric panel was great from start of providing us estimates, to the finished product. They made sure to lay protective wrap to keep our floor clean and cleaned up before they left. Lastly, they clearly communicated the steps they were performing and labelled the electric panel switches for us.

B
Review №38

Great experience. Darrin was very helpful and knowledgeable. No issues with scheduling and the job was done the same day.

A
Review №39

My kitchen light stopped working and was in need of a quick fix. I called and made an appointment very easily at a time convenient for my schedule. Their call center has amazing people, love the “how can I make you smile” I was very impressed with their technician Ray he was polite made me laugh and did an amazing job. He diagnosed my light issue very fast. I ended up choosing to replace it rather than fix it. He actually drove to the Home Depot 20 minutes away during traffic picked me up a light I chose online and installed it the same day!! Wow really impressed with the attention to detail and going above and beyond for me. Thank you Ray and pacific coast He really set the bar on what customer service should be. You have a forever customer.

Sa
Review №40

We called Pacific Coast Electric to see if they could help us out with our issue, and they were willing to bring someone out to inspect our property. The customer service representative claimed that it cost $89 for inspection by the technician, and that it could be used towards a fix.When the technician came over, he did initial inspection of our exterior panel. Nothing wrong there. When we asked him to inspect the attic, he did not heed our suggestion (even though it was where the real issue was). He ended up spending almost 4 hours testing other wall plugs throughout our house and could not identify the root cause of our electrical issues. In the process, he increased the cost of our inspection to $465 due to the more involved diagnosis (despite the $89 that the customer service representative claimed over the phone). And then he said that in order to solve our issue, we would need to spend $8k to install a new panel and sub-panel.We paid the $465 for the inspection but we declined the $8k option because we felt like it was a terrible value proposition - and it did not actually solve the root issue. We found someone else who identified the issue and fixed it under a hour - for less than $200. And yes, the real issue was a loose wire - in the attic.This is rather unfortunate because I went on Google and saw the positive reviews for Pacific Coast, but what I experienced was an inaccurate and overpriced diagnostic.

Si
Review №41

WORST SERVICE EVER!!!!! I tried to be extra patient with this company given the tough times we are all dealing with, but 1.5 months, 4 different technician visits and 1000$ later, our AC unit in the attic is still leaking water. Initial contact was made on August 17th. As of October 4th no fix yet. We had to go through 2 heat waves without an AC.Background:We had our handyman inspect this initially and he said the coil + the drip plate needed to be replaced. We contacted Pacific Coast Electric, Heating and Air to get the job done. The technician who came for the inspection completely ignored our handymans report and diagnosed that the problem had to do with the drain lines that were leaking and also not being connected properly. Following this fix (cost us 800$) we observed that the water now started completely draining into our backyard through the secondary drain line and we also reported that we heard water dripping through the wall all night.Another technician came to inspect this problem and reversed the drain lines. He also observed a potential problem with a leaky air duct not being sealed correctly and letting cold air escape into the attic. He suspected this was the reason for the water dripping through the wall. We paid another 350$ to get this issue fixed.Two days later we observed water leaking through our living room ceiling all the way down from our attic (2 floors down!!). We had to contact them several times over the weekend to take a look and treat this as an emergency. After another inspection by yet another technician the problem was diagnosed as the AC coil needing replacement. (initially already reported by our handyman!)Current:We finally got an appointment with them a few weeks later for coil replacement and they call us on the day of the appointment to tell us they dont have the parts and need another 3 to 6 weeks!This has by far been the worst company in terms of communication and service. I have finally decided to give up on this company and to contact someone else to get this issue resolved. I recommend saving your money and engaging with a different company for your heating and cooling needs!

Ka
Review №42

It was a typical morning and I was getting ready for work when what seemed to be explosion was heard. At first, I thought an airplane crashed in our neighborhood. Soon I discovered that not one but 8 transformers exploded. The power went out and it was not to return for over 14 hours. So ok, a few candles and you have to go out to eat no biggie right? Well once the power came back I discovered I had burnt out breakers, damage to panels, blown-out lights and all of the major appliances were damaged and I mean all of them. During this very stressful and confusing event, you want someone you can trust and someone you can work with that will make you feel as if everything is going to be ok. Well, this was my experience with Richard from Pacific Coast Electric. He was communicative and friendly and once he arrived for the initial appointment he took his time to evaluate what had happened and really explained it to me so that I was clear. Once approvals were set in place and the work was to commence I had requested Richard be part of the crew for the repairs. I figured if he was on the job, I would feel safe and also trust that the work was getting done right the first time. Within 2 days they were scheduled to return and Richard indeed was part of the crew and with him was Regie and George. Instantly I knew I was in good hands. They were prompt, respectful of both my family and my property. They were hardworking and thorough and very meticulous with every detail. Now after a full day of work (it was a large project) you get to know a bit of their character and personalities and have to share that without a shadow of a doubt I was blessed to have Richard, Reggie and George here working on something very important to me, the safety of my family. I highly recommend them and will keep Pacific Coast Electric in my contacts should I ever need of their services. Excellent workmanship and experience!

Da
Review №43

We are converting our gas range to electric. The wiring was already present, but it was old and it needed a receptacle installed. I wanted a licensed electrician to do the work to ensure the old wiring was up to code and the work was done safe. For $90 Pacific did a responsible job of checking out the wiring and ensuring it wasnt going to burn down the house. But they wanted $1,200 to install a receptacle and a junction box under the floor, or $1,600 to replace the wiring to the panel.I figured thanks, Ill get a handyman to do that job for $200. From the driveway, dude offered to get the job done for $1,000. In a moment of weakness I caved to the convenience. Though it turns out it wasnt $1,000 minus the service fee but $1,100 minus the service fee. $1,000 more than Id already paid.The job was done quick. The guy tested the circuit. And now I get to go buy a stove. The work was done professionally, on time, and at an obscene markup. Id feel good about the professionalism but wasting so much money makes me feel dirty. Sometimes you get taken advantage of, but if that is a step to getting your family a kitchen that doesnt set then on fire, so it goes.

yu
Review №44

Changed my five star rating to two stars.The UV light in my furnace doesnt work after their installation. They sent someone to inspect it and they said that they will call me to schedule a replacement. NEVER HAPPENED.I called them back three days later and the lady who answered the phone said she needs to look things up and shell give me a call back. NEVER HAPPENDED.I called again two days later and they finally scheduled a technician visiting, which also DIDNT HAPPEN.I called three times the day I shouldve gotten a visit and no one knows what was happening. Everyone that answered the phone said Ill have to contact my manager and give you a call back. Guess what, these call backs NEVER HAPPEN!Ive double checked with them on my phone number, which is correct.It is sarcastically funny that they work so diligently when they are installing the systems and giving out suggestions to update your home, or, when they are trying to get you pay them. But when it comes to post-sale service, it seems that their passion of work just disappeared.

M.
Review №45

I needed an HVAC inspection and tune up.I was looking for service on a Commercial Office Condominium. On the recorded message it says, When we come to your home or office.However, when the technician arrived, he was surprised it was a commercial building. He said they do not service commercial buidings.Then, theres a fee for dispatch, $249.00 to the company, and I was told a fee direct to the operator (he said that dispatch cannot take this payment). I was leery, but I paid it. It is definitely more than I recall him saying on the phone...Im waiting to receive the invoice and break down.Stay tuned...This is an addendum...the technician took great photos of the work done. Seems very pro. So except for the weird disconnect about commercial vs residential...so far I’m satisfied.

Fo
Review №46

Very professional. Identified and fixed electrical problems in a timely manner thanks Jaime!!! :)

Sh
Review №47

This is the second time Richard visited my home. The first time was a year ago. Both visits have been for unrelated reasons. The reason I called Pacific Electric again is because of their customer service. Both times I have had Richard. He explains in clear terms the steps he takeS to fix the issues in my house. I feel I always learned something new. I wish Pacific Electric was not as pricey.

Cr
Review №48

We had a great experience with Pacific Coast Electricians. Richard took his time to educate us on what needed to be done to fix the problem. He was very polite answered all my questions and got the job done.

Jo
Review №49

I had a mini-split HVAC system installed in my wine cellar by Omar, Jesus and Eric. Before they arrived I received an email stating who the technician leading the job would be along with their picture. The project involved installing a remote condenser unit outside and the main head unit in the cellar. They also had to tap into a proper drain pit for the condensate. Im very particular about quality and attention to detail. The team did a fantastic job making a very clean and well integrated installation, without damaging my wooden wine racking system. The job was done efficiently and quickly and they communicated well with me about my expectations and how things would be done. Overall Im very satisfied and definitely recommend them.

Ad
Review №50

I worked for this company and it ended up being the worst! One day I get a call from the state and theyre wondering why I havent paid child support for a few months. I sent them my check stubs to show them they made a mistake, only to find out that pacific wasnt sending my money to the state. They have an accountant by the name of katt who claimed she was too busy to do her job. Once I had to get the owners involved I was dismissed and told I wasnt a good fit....even though I was fresh off winning an award. They may or may not know it but several employees are getting ready to sue for commissions not paid. Back in the past they had a guy burning electrical panels just to make a sale. Stay away from this company!

Mi
Review №51

Great on so many fronts... Professional, courteous and customer-centric service from a reputable company. They were prompt, clean and skilled to install my Tesla charger. Breaker installation, conduit and charger set up. It needed a few visits to get done, but each time they communicated timing and respected the quoted window for showing up. I highly recommend Pacific Coast Electric.

Ka
Review №52

Called on a Saturday early evening. Nasser came within a hour. He is very professional and good at explaining what needed to be done. I was impressed with his knowledge and customer service skills. He is a great resource and technician. Very pleased also with Heather who took my call. She was professional and kept me up to date on arrival time. Good work! Much appreciated!

Be
Review №53

My family had a very difficult experience with Pacific Coast Electric, Heating & Air. We had smoke in our house soon after our daughter was born. A technician came out on a Sunday to inspect, but it was not clear whether he found the root issue. Anyhow, it ended up feeling like they were trying to suggest upgrades to the extent that the root issue of the smoke didnt seemed to get addressed until mid week after we asked many times whether root issues was being addressed.Anyhow, we had to leave the house with a 3 week old, and it was not pleasant. I understand the money is in the upgrades, but it would have been nice if they would have found and solved the root issue before doing all the upgrades. This way we wouldnt have had to move out with 3 young kids right after our newborn was born.I spoke with the CEO, and he was more understanding, which I appreciated, so the 2 star review instead of 1 star review, but it was an absolutely miserable experience for my family and also my landlord.

Fr
Review №54

We called your company on Saturday December 21 to come out and check on a braker that we could not get to work. The breaker had tripped and taken out power to our kitchen outlets. I felt it would need to be replaced as I could not get it to stay on. Breakers do need to be replaced from time to time. The technician came by at 12:30 on that day and I showed him our fuse box and the tripped breaker. He took a look and wanted to see the effected area in the kitchen. He took pictures of the outlets and tested every outlet for power and agreed that they were not working. He then suggested that he would need to do a diagnostic test and it will cost extra money. He felt that since our house was over 30 years old it could be that we needed to re wore the house. He wanted me to see each of the diagnostic tests 1/2/3/4 starting at $395 and going all the way to $1995. The technician kept insisting that we select the package number 2 for $995. I said I just wanted a new Breaker installed and he refused. It was $995 or nothing and it would likely cost more once he would analyze exactly what the issue was. I asked him to leave as I did not like the business practice he was laying on me. He said it was my choice and asked not to take it “Personal” I told him to leave my property. . I feel ripped off and paid $249 for the emergency call. I want a refund as I am not satisfied. I called another electrician and they were there and fixed my problem for less money then I paid to have them come out for the emergency call.Terrible business practice and after requesting a call from the service manager nothing has happened.PLEASE REFUND MY $249 or I will Post this review to Yelp.

Hi
Review №55

I had Chad from Pacific Coast Electric come out and re do a panel for my home. He was professional and thorough in his work. I highly recommend using this company for any electrical work that you may need done. Their service and professionalism sets them apart from the rest!

Ga
Review №56

They were both prompt, knowledgeable, and took care of our needs in a timely fashion. 10/10 would hire again!

Be
Review №57

No particular problems. He was good. Thank you!

Ju
Review №58

Pacific Coast responded immediately to an emergency loss of power in our home that had not been inspected for decades. Thereafter, a team led by Joel Baltazar carried out a necessary full rewiring of the house that resulted in both safety and improved convenience. Over the course of this project, we came to recognize and respect the skills of the team, as they planned and implemented solutions up to code, and aesthetically and operationally suitable for our home. Joel successfully navigated a challenging inspection process, thank heavens! The whole team was personable. Our dog misses them!

St
Review №59

Benny did a thorough job making sure my electrical system was well labeled. The new box looks great thanks.

An
Review №60

I phoned Pacific Coast on a Sunday and had no problem getting someone to come out. I was extremely pleased with Ray he was very polite and knowledgeable.We had several problems in our home but Ray was able to help us with all of them. He didn’t mind explaining things to my husband and I. He was very professional and made sure we were pleased with all of his work. He also made sure he cleaned up after. I was very impressed.After the holidays, We are planning on calling for a new AC system. I will definitely ask for Ray. I have shared our experience with family and friends.

Bo
Review №61

Project went exactly as anticipated.

Re
Review №62

These guys are so uncoordinated. One guy came and gave us an estimate and the technician who came didn’t know that he had to order specific parts so we had to reschedule. When he came to fix the ducts he didn’t check that the heating and furnace works or maybe he checked b it after he left now the furnace doesn’t work. A second estimator came and claimed that the wires were mixed up. Obviously he didn’t know what he was talking about as the furnace had been working fine since 2010. Then he said the circuit board had to be replaced. So now I have the original fix which was for $650 and another $1000 circuit board repair. I feel the technicians are very amateur and don’t know what they are doing.

st
Review №63

My husband and I bought a home a year ago and knew the electrical system was pretty dated.Since then between the new appliances and several computers weve overloaded the system.My teenager smelled smoke and my stress level escalated. I called several companys only to talk to machines until I called the sweet ladies at Pacific Coast Electricians who immedialtyassured me theyd have a seasoned electricians out the same day. The company was great!I highly recommend them. Thank you so much.Elizabeth

An
Review №64

We did a rather large job with pacific coast- they held true to their word and got us to pass inspection. Susanna helped guide us through PGE and the city to make everything go smooth.We were promised a flat rate cost for the project and the city inspector said they mandated a new requirement for the project and Susanna quickly got someone back there next day to finish the new requirement from the city- no extra charge.Thanks! Highly recommend.

Ch
Review №65

I had some issues with my furnace. I called Pacific Coast Electric Heating & Air and the office staff were very kind and scheduled an appointment for me on the same day. The technician who came out to my home, very polite, and knowledgeable of what the issue was. Fixed the problem with my furnace and everything is working just fine. Price was reasonable. There is a saying “You get what you pay for”. I am glad I found this company. Thank you PCEHeating&Air for your service.

Kr
Review №66

Chad was prompt (even though it was a late evening emergency call) professional and polite. Fixed the issue and added extra protection to ease my mind. Great value for the service. Thank you Chad, Kayla and Pacific Coast Electrical Heating and Air.

Na
Review №67

Pacific Coast Electric Heating and Air did a great job. I had loss to half of my home and turns out I had a failure in my panel. Richard figured it out and had a new panel installed immediately. Their office and install team were on it! The whole permit process and the inspection was a breeze. Im happy! Thanks again, Richard. :)

st
Review №68

Ive had a great experience with them over the last 7 weeks. The breaker box at my salon blew up and they were able to come in a timely manner to check it out. Over the last week they have made sure that everything is up to par. Juan Conchas was awesome. He made sure to go over everything with me so I would understand what was going on. I highly recommend this company for all your electrical needs.

Le
Review №69

I had my smoke Detectors going off like crazy! Driving me crazy so I made a call to Pacific coast and asked if they could send someone out . Luckily they did I met Raymond he was prompt and He was able to easily fix and diagnosis the problem when doing his diagnostic . Raymond explained every detail throughout the process I really appreciated it. He even did a follow up call to make sure everything was working perfectly . I would definitely recommend Raymond and this company.

De
Review №70

Great company!They came out same day and provided an estimate for a small job a few other companies wouldn’t take on.Eric was very kind and made things very easy for us. Pricing was higher than expected but the crew that came in made it worth every penny.

De
Review №71

I called Pacific Coast for a quote on recessed lighting for my kitchen and my living room. Our technician Eric was extremely knowledgeable, friendly but also straight to the point which we appreciated. We decided to not only go for the recessed lighting but he assessed our panel and noticed some burning which was disturbing! I’m so thankful that he was so thorough and we were able to catch that! This company is great I will be recommending to all my friends and family! Thanks Eric!

Ro
Review №72

Richard Castanedo from Pacific Coast Electric came by our home to check on some GFCI outlets and he was able to fix it no time. I really appreciated the professionalism him and his company showed throughout this entire process. I highly recommend this company for all your electrical needs if you want to work with a no hassle company.

Sh
Review №73

I wish these guys did plumbing. Ive never had tradesmen come to my house and treat me with this level of respect and professionalism. We had some wiring smoldering under our sink at 3am. We woke up to the fire alarm going off and smoke coming out of the outlet under the sink. We found them on google and when we called just after 3am they answered on the first ring and sent out a guy named Nelson who arrived in 30 min. Seriously 30 min at 3am. He had a uniform on, put on shoe protectors before he came into the house and started looking into what was causing the burning wires. He was very calm and made us feel safe and he worked to figure out what was causing the problem. The problem was some old wiring in the wall shorting out and the fix was relatively inexpensive. What we liked the most is that he didnt try to take advantage of the situation and tell us we needed thousands of $s of new stuff or an entire home rewire. Nelson fixed the wiring that day and then he did a full home inspection the next day and gave us a ton of info on our home system like how long he thought our panel would last and if we needed to look at replacing any of the other wiring in the house. He also let us know about all the services they offer and things they could do like install USB outlets and run high speed internet wiring all through the house. It was nice to get this info but not feel like we were being pressured into buying anything or being taken advantage of with some kind of fear based sales tactics. We actually had him come back to put in a dimmer light in our dining room and would 100% recommend them to anyone looking not to get ripped off and we will be using them from now on for all our electrical and air needs. Thank you Nelson.

Ra
Review №74

I highly recommend using pacific coast electric heating and air. I had a punch list of issues going on with my electrical that Ive put off for a long time. And thank God I called Pacific Coast when I did because all those problems are behind me. They sent Richard the same day that I called and he fixed everything in a timely manner. He also brought some other things to my attention that Im surely going to take care of soon. Very impressed with this company and Richard!

Br
Review №75

Tripped a circuit breaker and couldnt flip it back. Called the Pacific Coast Electricians and they were able to send someone out within 2 days. Andrew was professional, knowledgeable, and courteous, and was able to fix the issue during the appointment. He also performed a full diagnostic and recommended ways to avoid future issues. Will definitely call them for all additional electrical works!

Da
Review №76

I contacted Pacific Coast to see if I could install air conditioning. They were able to schedule an appointment later that same day, which is awesome. They send a photo and bio of the technician coming to your home so you know who to expect. Adonis was very helpful in explaining my options and what advantages certain setups have over others. He was very patient and answered all my questions and concerns. Great guy! There was an issue with the electrical panel and he called an electrician to come take a look. Ezekiel was able to meet us right away and help us find a solution, which he did. Again, Ezekiel was very thorough in explaining our options and was patient with my questions. Overall this was a great experience. I HIGHLY recommended Pacific Coast to anyone who needs electric or hvac service.

Lu
Review №77

Eric and Raymond did great work and were both courteous and efficient in the process. They fixed the original issue we had and then advised us on another electrical matter, all without extra charges. We highly recommend their service.

Du
Review №78

Jonathan was a fantastic technician and his customer service skills are top notch. He came in and addressed my concerns right away, gave me a few quotes / options and made sure things were working before he left. When I had to call on a warranty issue (not their fault, it was due to my building) he came back out and made sure everything was taken care of quickly. Couldnt be happier.

Ka
Review №79

My grandma had found that the surrounding area of her outlet was black and she called Pacific coast electricians to come out. They were very knowledgeable and kind with explaining what had happened in her panel and gave her three pricing options, all of which were very reasonable. Earl was very patient with my grandma and shes very happy with the work he did and the price she paid.

A
Review №80

I highly recommend Nick at Pacific Coast Electric. He is very professional and goes above and beyond to take care of your electrical needs. I will definitely use this company again and refer them to my friends and family. Thanks!

Ro
Review №81

Fast response. I got an appointment the next day. The technician was right on time and he was personal and attentive to matter at hand. He gave very clear explanation of the issues and provided pictures with the estimate.

Al
Review №82

We called them to repair our whole house air conditioner. We were given an estimate of more than $3,000 to replace the control board and condenser fan, with $2,000 of this for the control board. We were shocked at the price and got a second quote. The other company diagnosed the problem and told us that the parts are covered by warranty, i.e. no charge for the parts. Needless to say, we decided not to use Pacific Coast Electric Heating & Air.

Ro
Review №83

Pacific Coast Electric responded promptly to my request for electric service at my home. Service Tech Ezekiel did excellent and efficient work, was very courteous and professional. I would definitely contact Pacific Coast Electric in the future for any electric service needs.

Am
Review №84

They gave me 3 options for an electrical fix at my Fathers house. They assured me the most affordable option would fix the problem. The other 2 options were upgrades, but not essential. Since my elderly Father is on a fixed income we went with the most affordable option. After doing the work they tried to get my elderly father to agree to pay 6k more for more work. I repeatedly told them he was not interested. They kept call my elderly Father trying to get hime to agree to more work and more money. Very unethical.

Mi
Review №85

Juan Conchas was the project lead for replacing the electrical panel, running dedicated circuits, labeling the electrical panel and installing smoke detectors. Juan represented Pacific Coast Electric and Heating with professionalism and respect. Juan made sure I understood the work to be performed and made sure, actually encouraged I asked questions or bring up any concerns I might have. I feel confident the finished work is completed to spec and don’t expect any issues as I experienced previously with the old panel. I would highly recommend Pacific Coast Eke trick to all my friends and especially Juan Conchas.Mike

Zo
Review №86

I had a very good experience with Pacific Coast Electricians today.The circuit breaker keep tripping since a day ago and cause our fridge to go down every 15 minutes. I made a call to PCE, Sabrina was very friendly to find a technician who can be arrive at my house 1 hour later to take a look.James Glover was the technician to my house. He was very friendly, polite and knowledgeable. He was able to quickly identify the breaker that caused the problem, and did more diagnose to ascertain the solution. He did give me 3 options. One is changing just the problematic breaker, second is to create a new panel offloading some circuits, and the third one is to replace the complete panel. I had to say the prices are at higher end based on the numbers I collected so far, but in the end James gave me a very decent discount and helped install the replacement breaker, to solve the problem for now and leave us more time to think about the other options.I am definitely happy with James and the company. If you want quality work to be done, this is the company you can trust.Thanks!

Ga
Review №87

They are a rip off. For a part that cost $200, they quoted $600 and an additional $600 for the labor. Since the part was covered under warranty, i only had to pay the labor and that too just $60. On top of this, they recommended changing few extra things and gave an alternative which in their opinion is the best which is to replace the entire A/C unit for close to $10K. Well i got that fixed for $60. Very poor work ethics.

Ze
Review №88

Definitely different from the last contractors I’ve hired. Got a quote on the spot, started the next day and finished literally on the day promised to the hour.My home had new wiring but it was done most likely by the homeowner previous. My breakers were always tripping. The inspection passed and I am back to living how one should.Thanks!

Co
Review №89

We had a car charger installed. Miguel Barragan, our technician, did a stellar job. He took the time to ensure he installed the correct components in a way that looked nice and made sure that conduits were tucked neatly away. He cleaned our walls and floors and even put our shoes back in a shoe rack after he had moved it. The charger works perfectly and the installation was finished right on time and is beautiful.We also payed more than 60% over the estimate because of Pacific Coast Electrics failure to prepare for the job. I gave them the model number of the charger, but mistakenly said it was hardwired instead of a plug-in unit. They said theyd only finish the job if I paid for installation of an outlet plus an extra $400 because they didnt bring the correct outlet for the charger model number I gave them. Then, they found that they brought the wrong circuit breaker. I had to pay another $400 for their mistake or they wouldnt finish the job. So an installation that was already too expensive at $1,800 ended up costing me $2,800.I can easily recommend Miguel for any job and recommend that everyone steer clear of this company.

Ma
Review №90

This is a great company and Id recommend them for all your electric needs. Chad and Ray get 5 stars all the way around

20
Review №91

They came in on time and was on budget as well. They went through the whole prosedure. My air conditing works great, I am much more comfortable. I highly recommended them.

Jo
Review №92

I was very happy with my electrician Levi. He was very attentive and helpful in the work I needed done.

St
Review №93

Excellent work. Technicians were knowledgeable, thorough, polite, and they cleaned up afterward. Susan in office was especially helpful. Entire operation which could have been quite painful for us was really a pleasure. Thank you.

Rh
Review №94

We were rescheduled once, but when schedules lined up it was worth the wait.We were trying to get our panel upgraded to accommodate a new air conditioner system and we were unaware electricians install house fans. The option will save us money. Eric walked us through an option that made more sense to us.

Ma
Review №95

We needed some major residential electrical rewiring done, and Justin and Steven from PCE have done an outstanding job. They are knowledgeable, professional and respectful. They did a great job of briefing us each morning with the plan for the day, and each evening with an update on their progress.It was a challenge with our old house’s wiring, but they did a beautiful and tidy job, and kept their cool and professionalism throughout the challenges.PCE provided a project manager, Susanna, as our point of contact throughout the project. We are happy that we chose PCE for this major project.

Na
Review №96

We had them install a new panel, they were fast and efficient. Eric assessed our panel the first time out and caught a small fire taking place. They have good warranties.

St
Review №97

I had a couple outlets in my home not working so I made a late during the week phone call to see if someone could come out, and to my surprise they sent someone over quick I met Ray & he was able to fix everything & get my home back up and running . He was very professional from the initial greeting to his wide knowledge of explaining to me what was happening I really appreciated how informed ray kept me during the process down to the sleepers they wear for the home . They definitely have a customer for life .

Ri
Review №98

We had a great experience with this company. They came out within 6 hours, checked the whole house out and provided estimates on the spot. Didn’t feel pressured- the installers and the estimator were super courteous while in the home.

Ri
Review №99

Zeke returned almost 3 years later and fixed my electrical problem. We didnt notice an outlet didnt work until recently. Pacific Coast Electric honors its guarantee.

S
Review №100

Scheduled an appointment to have our HVAC evaluated and serviced if needed. Had a detailed call in which we discussed what would be done, that there was no charge to come out and evaluate whether work was required, and that if work was required (after the tech looked over the system) they would write up a proposal. The call was recorded. Noah came out, was rude with a horrible attitude, demanded a payment for the service call despite his manager telling me there would be no charge, flat out wouldnt do anything, and basically left. My tenants sat there listening and couldnt believe what they were hearing especially after he played the recorded call I had with his manager. Would I use them again? No way in hell.

Information
51 Photos
100 Comments
4.5 Rating
  • Address:2372 Qume Dr suite a, San Jose, CA 95131, United States
  • Site:https://pcelectricheatingandair.com/
  • Phone:+1 408-212-0230
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • Electrician
  • Air duct cleaning service
  • Electrical installation service
  • Furnace repair service
  • Heating contractor
  • HVAC contractor
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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