This is definitely one of the nicer courtyards I have visited. The rooms and hotel are well-maintained and clean. The hotel has a bit of a sense of style and there are a few shops and restaurants nearby. Short walk to downtown Mission and other San Fran landmarks.

Front desk was extremely rude and condescending considering we were simply confused. Not sure if they spoke to us this way because we were young but they asked why we were even there in the first place…No help.

If I could give this no stars I would . This was hands down the worst hotel I have ever stayed at. We checked in around 5 with my kids after being at the California Academy of Sciences all day, so naturally we wanted to relax before going to dinner. Our beds were covered in hair and makeup smears . As If someone flipped the comforter over and didn’t think we would notice. We stripped the bed and on the mattress cover there was large amounts of black hair… to make it worse we went into the bathroom and there were baby cockroaches. I called downstairs and expressed my concerns hoping I could get into a new room and was told they were busy and couldn’t help me. I went downstairs and was not happy. They kept telling me they would send someone upstairs because they didn’t want me voicing what was goingOn in front of other customers . We waited over an hour and a half to have someone help us on the meantime we had our kiddos sit on our suitcase on the floor. We even called a few more times. We gave up and went to dinner we came back around 9:30 and our room had not been touched. No clean sheets.The dirty sheets we had taken off were still in the hallway. I was livid at this point I went downstairs and they told me a manager would not be in until 10am. They sent someone to send clean sheets to us but it took them 5 trips to bring everything we needed . Ans we had to change the beds ourselves. And guess what MORE BUGS .The bugs looked like they were just in the bathroom. And if we weren’t so tired I would had just left, I didn’t realize they were baby cockroaches until I got home and looked them up. We kept the bathroom door shut and went to bed. I didn’t get much sleep because I felt disgusting. In the morning my husband went to use the restroom and the amount of bugs in there made us pack up and leave first thing.No showers no brushing our teeth just gone we didn’t even want the kids in there. I went to the front before leaving and was told a manger would not be in until 3. The lack of concern the people that work there showed was absolutely gross . For this being a Marriott I’m in disbelief . I’mUnable to attach video and pictures but I have a ton that i will post on yelp .

I reserved a room for my daughter here and there were bedbugs in her room. After taking all the covers off the bed and searching it she found the sheet was also dirty but not visible since it was tucked under the bed tightly.My daughter put one of the bugs in a baggy to show the front desk and they did not take it seriously. They were rude to her and said the bug was just a cockroach which shouldn’t even be acceptable either.I tried to submit a formal complaint on the website but had no luck as the person that emailed me back was just as rude.To top it off, my daughters stay in SF was unexpectedly extended. Since we don’t know the city and other places were booked she felt it was best just to stay this hotel. Each time I extended her stay I was charged 100 deposit. I was also charged valet each time. My daughter doesn’t even own a car. She was traveling internationally and took an Uber to the hotel . Weeks later I still have not received s refund for my deposits or valet parking fees. This place is horrible. I do not recommend it. Their customer service is the worst as well!

Very clean. Very professional and courteous. Opted for a high floor with a view....but the windows unfortunately were pretty dirty from the outside, and obstructed the view. Nonetheless, very nice room, very nice hotel!

While the room was clean and had all the amenities needed, it was tiny! No counter space in the bathroom, shower curtain hugs your body while showering, and theres about 3x3 standing room. The view was decent of downtown, but couldnt take pictures because of the dirty windows. Not a bad experience, but Ill choose another hotel next time.

HORRIBLE!I made a reservation here to stay the night since my mom had surgery in the morning and is in no condition to travel, and I get here only for them to tell me they overbooked their rooms. The room with the TWO beds I paid for are no longer available. I’m told I can be given a room with a SINGLE bed instead. I explain my situation and am met with the same response. ONE BED when I paid for TWO BEDS! I try to find another solution where I should be given TWO rooms with ONE BED EACH instead considering the fact that I paid for TWO beds! I need those two beds! My reservation, just like any other customer’s, should always hold true, stay valid and respected! Not sold to another customer!Melande at the front desk and the supervisor Ada, who didn’t even bother to appear in person and was communicating via the phone instead, were of no help whatsoever, telling me I could only get ONE bed when I paid for TWO.Truly disappointing service! I wouldn’t recommend this hotel to ANYONE after this experience. Anyone who checks in here runs the risk of getting something less than what they paid for, which is extremely frustrating. I’d give ZERO STARS if I could.

Clean rooms good prices for spontaneous day trips also really helpful staff I left my keys in a bag and when room service came through I let them know and one of them went through the trash from a room and found my keys so I was extremely grateful for that

Clean room with accommodating staff. The only downside of this place is the $60 parking fee. That was not specified on the website.

If I could rate lower than 1 star I would. Overall the staff is rude and lazy. The room is tolerable but every interaction with the front desk, other than check in, has been painful. There is another Marriott down the road called Hotel Adagio and I highly recommend you stay there instead.

Really loved the place. It was small but cozy and looks brand new

DO NOT STAY HERE.This establishment is rude, dirty, and incompetent. I was given a room that had FLIES in it. They did not give us a room key stating that the machine was broken for all of three days. Not to mention, they refused to give me a printed invoice of my payment! I received numerous fraudulent charges from them and finally received an email invoice almost a week later!!The front desk woman is overly rude and condescending. And when confronted about her less than likeable attitude, she was even more disrespectful! They run this Marriott like the hostel down the street from it. I was better off staying anywhere else for a significantly cheaper price!Do yourself a favor and PLEASE go somewhere else.

My room is just the right size for me great view of the rising hills in front of me. The bathroom is another story I don’t like the way my hips touch the the sink poles 🥺 that’s my only complaint with that being said my feet are always in my shower 🤦🏾 no great amenities nothing open and everything around is extremely expensive. Laundry within walking distance and the streets are over run with homeless people it’s a sad sight.

Positive: Everything! Very Clean. Negative: The room quite small. If you have 3-4 luggages ; forget it!!

Upon check in, the staff were not that friendly. The room was not as clean as one would expect at a hotel. The duvet had sauce stains on it. The bathroom had several strands of long blonde hair on the toilet seat and floor. My hair is natural so they definitely werent mine. The hotel location is ideal and centrally located.

Good location, good customer service but tiny bathroom with no counter space and our shower had LOW water pressure and we brought it to their attention(room #301). Will stay at another hotel on our next visit. Okay room rates.

Like to atmosphere of the hotel. Staff was friendly and helpful.

Excellent location and one of the cleanest hotel i have ever stayed. Night audit person and morning front desk person was extremely friendly and very helpful. So many places to eat around and SFo financial district is only a mile away. I am definitely coming back here to stay again.

Very clean and comfortable. Social distancing and masks required. Check in was easy and our room was just what we needed. Gorgeous view. Would stay here again.

Great location and fair prices and friendly staff

It was very boring, overpriced for no reason, the rooms are very SMALL no space in the bathrooms and shower. Teens can’t do anything in the hotel, everything was closed. You can’t even see the view the mirrors are DIRTY. The area isn’t safe even the uber drivers warned us about it.. just horrible at least we had a bed to sleep on that’s it. Don’t waste your time and money at this hotel.. just pick a different one

Positive: Smaller space like other reviews but wasnt bad. We love the Marriott because you can stream Netflix, Amazon Prime, etc. Lobby and other parts of hotel was nice. 10 minute walk to Market/Union for shops. Price was great. Found parking right in front-free. Negative: Walls are super thin. We were up all night due to the party going in next to us. Bathroom is quite small-no counter space in there. Bathroom door was barnyard style which we didnt mind but not much privacy. Parking would have been $60-70.

Great staff. Nice rooms. No hotel parking tho. Parking is either done thru paying a public garage or on metered streets. Interior of hotel was modern and done tasteful

We had a room in a basement, and this was something new for us even though we’re from New York . We asked for another room they said they fully booked. No apologies. The website didn’t say anything about the basement either . I would pay extra and get a normal room if I knew. The parking was the most expensive on the block - 60$+tax, I checked other hotels - 40$ . We found a parking around the corner for 30$ for 24h. Lastly there was only one towel in the room. I called reception to ask for another one. They said we need to come up and get it because it’s only one person on the reception. We came up there were 2 of them and there was someone at the back. I don’t think I will ever use Marriott services again

Wish the word Tenderloin had appeared somewhere in the description. Nevertheless I had a fantastic time. Staff was highly responsive and accommodating. Neighborhood had the old features and some new blood. Property was very well rehabbed and room was small but cozy and well appointed if not terribly well cleaned -- the remnants of a few fun nights, I gather. Room service not an option, many many neighborhood sushi restaurants, score.

Beautiful hotel, amazing deco, comfortable places in the lobby to hang out. The room was amazing, underneath in the business wing, warm shower, very quiet.

We stayed at this hotel from February 1 to February 4, 2020. Very comfortable and clean room. The breakfast buffet was very good with lots of choices. Kevin, at the concierge, was very helpful to us upon checkout. He helps us with our luggage from the hotel to the terminal 3 runway checkpoint. We already recommended this hotel to our friends, and they did stay here already. We will be back again soon!

Positive: The location to shopping and many restaurants was fantastic. Negative: The room had everything we needed, but was very small in size.

Great hotel, on a boutique level. Zoe, the front desk clerk, was charming, efficient, and extremely friendly. She was the only front desk employee on duty and was truly swamped, but she never let it show that she was, indeed, stressed.

Overpriced small room with very dirty windows. Small bathroom with absolutely no counter space for hair styling tools. Every time someone nearby flushes a toilet, we can hear it in our room.

Positive: The staff was very friendly and helpful. Negative: The location wasn’t what I had in mind when I got this hotel. I wanted to move to another safer location but was told I would lose all my money I had already paid. So we stayed there.

Positive: Everything was great. Awesome staff Negative: No parking have to find a public garage or use metered streets

This was a really nice room. The beds were super comfy, and the Paul Mitchell products in the bathroom were a nice touch as well. The bathroom was spacious, though I wouldve loved a tub instead of just the shower.The view left something to be desired as it was literally the top of the adjacent building. This room was also attached to another room with a dual locked door connecting them. There just so happened to be a very loud family occupying it, and I could literally hear every word spoken. So, not too great on the privacy vibe.The flat screen TV pulled out on an armature instead of being hooked onto the wall, so that made things very easy connecting my laptop via HDMI, so major kudos to whoever made that decision.The front desk people really had their work cut out for them. There happened to be quite a few very demanding and imo, rude patrons visiting so I found myself waiting for quite some time to be checked in (20 mins), and after to get fresh towels (another 20 mins). They work with what theyre given but as advice Id suggest quickly checking in to see what the people waiting are needing to better gauge if their request is doable simultaneously to pandering to numerous squeaky wheels.I dont have a car so I cant chime in about the parking situation, sorry.Overall it was quite a nice experience with a few rough spots that were easy to get over. Great place, great employees. Amy, youre awesome, keep up the wonderful customer service!

Just got here, staff is so friendly and helpful. Already loving it

Just beware of the area during night time!! All the Uber drivers showed their concern of the area and alerted us to be careful.The hotel room was little cramped, especially the toilet.The hotel building itself is an old building which has been renovated.

This was the not the experience that I wanted we book a top floor n they give us the basement . We didn’t have not service on our phone.

A nice and beautiful hotel to stay with families.

Worst hotel ever!!! Rooms were small. Worst customer service ever. They had attitude when ask to clean the room. And when they finally cleaned the room, they did not change the beds. I had to ask them for the sheets to make my own bed.

Positive: Okay-ish view from 9th floor. Negative: Sock in my blanket, super washed out towels. Room fridge issues. Not ideal location, not within walking distance to bay bridge or goldengate bridge.

No onsite parking. Offsite parking is minimum $30/night. Bathroom is small and cramped. Toilet tissue is thinnest I’ve ever experienced. Windows didn’t lock and are filthy. No breakfast during my stay. Bed a bit too firm for my liking. At least one person tweaking out on every other street corner in the area. Sidewalks reek of urine nearly everywhere.

Very clean. Sad the restaurant qnd Starbucks were closed. But did like that there is a couple of seating areas. That there are computers and a printer for guests to use when staying in the hotel. Had trouble finding where to get ice but the front desk ladies helped us out. The fridge is super small in the room. The microwave was downstairs near the shop. The bathroom was super big and clean as well. Loved the mirror in the bathroom. Loved that there was a full body mirror as well.

Hotel rooms are small but tidy and clean. Parking are expensive!

Good location (about 10 minutes from downtown), A LOT of homeless people around, doesnt seem too safe and be ready to pay a hefty $60 for parking PER night, rooms are clean, no breakfast.

The rooms are pretty small, but super cute and stylish and pretty clean. Ill definitely be back.

The overall experience was good and they were really helpful for our car situation. I will say the room was clean for the most part but I did find a few spots of molding that need to be addressed for the next guest especially under the sinks.

Acceptable, but disappointing, accommodations. Hated $60+/night for offsite parking as the tenderloin does not make for a pleasant stroll. The rooms and bathrooms were incredibly small and unappointed. Although it was clean and the staff was pleasant the “artwork” was bad and the pipes were loud.

Positive: Friendly reception! Negative: No

The staff at the front desk (evening and morning shift) were very pleasant and helpful! The hotel was neatly kept as well as the room we stayed in. We will definitely stay here again when we come to San Francisco.

Horrible location and service from valet parking to asking for towels. Hotel front desk staff very Rude from the Moment you check in. Will never go back

Zoe was the best! she made my stay extremely comfortable. great communication and interpersonal skills and guest retention skills. She was attentive to my needs and made efforts to ensure i had everything i needed so i did not have to move to another hotel. I would recommend this hotel to anyone. Thanks!Additionally other support staff were also very friendly and helpful, providing concierge services. Happy with my stay!

Very nice clean comfortable quiet. And reasonable

It was a really nice stay for a good price

Checking in was greeted in abundance of friendliness and helpfulness. So happy to be staying here. Shout out to Angel and Zoe, the hotel is so fortunate to have you both here. Thanks for taking care of me. Definitely recommend any visitors to stay here. Decor was chic and location was convenient.

Positive: The Location Negative: The Hotel was very old. There was no staff services. We had to keep going to the front desk for everything. We when would ask them to bring it they took a long time or something would be forgotten. The staff was nice but that’s not enough w

Positive: I didn¿t like anything about this hotel. All the employees are very unprofessional & rude. Negative: My husband and Ii had to ask for towels multiple times... the employees were very rude. We couldn¿t book any other hotel because we had our baby with us so it would have been a big hassle ... they didn¿t meet our expectations so we want a refund A

Positive: The location Negative: The staff members specifically the gentleman with long hair were rude. Trying to get ice and extra pillows was a nightmare. The restroom was dirty and the room had a mildew odor to it.

Positive: The level of comfort is suitable Negative: No

Very nice place. Glad i could reheat my meal

My hotel stay was everything I expected it to be

Our trip to San Francisco for my daughters 15th Birthday was absolute perfection! Thanks to the front desk agent who booked my stay, describing the location and the nearby amenities and options ( for food) within safe walking distance. The staff is kind, polite and attentive. The room updated, clean and comfortable. We were given our requested early check in and late check out to accommodate my daughters medical needs. Thank you Marriott. You did not disappoint

I checked in having been displaced from my present home temporarily I had several bags with me and an electric scooter and I didnt look like a typical seasoned traveler. With over 3 million miles flown and 600 hotel stays in almost a hundred cities, I would say I qualify to be considered seasoned, marinated and overcooked. Was having a difficult day. Still here. The room is small but nice. The bed is comfortable the temperature control is excellent which is a rarity in San Francisco. Room space is tiny so its really a place for one person, two people run into each other over here unless they take turns getting out of bed one at a time. (Im exaggerating a little bit)You may want to request a little bit bigger room if theres two of you and have some luggage. The reason for the five stars is that for me friendly customer service Trumps everything. I was frustrated with the internet. The adapter configurations from my computer and the hotels were not playing nice with each other, my firewall was blocking display of their home screen and an internet savvy person like myself was hungry and frustrated. However, the tall blonde lady on duty Saturday night the 21st changed everything. She immediately got a hold of tech support who called me immediately, I got frustrated with them too because basically I was hungry. Things werent going well and I almost wanted to be ticked off at this point, the young lady very graciously disturbed my desire to let frustration win, and quickly rerouted and de-escalated my mood into Happy. She contacted support again which had been disconnected, got them to call me back on my cell. She did it all without huffing and puffing and absent where all the jaded sarcasm - rich looks I might usually be a catalyst for when Im HANGRY. My firewall configuration dispute with their system at this point in my eyes was similar to the middle East conflict. My firewall protective demons were not playing nice but tech support found a compromisewhich satisfied my elite firewall sadistic bouncers and my VPN ( virtually penniless network) which connects with other covid-19 casualty business owners. In conclusion customer service at the courtyard Marriott then got me ice so I can have a cold beverage the Marriott lady and Tech support would just not let my desire to continue to be marinating in misery overtake me.Even if the bed was not as comfortable as it is and the temperature not as comfortable as it is the customer service in my time of need alone would bring me to the point where they deserve the five stars. Exceptional customer service especially in the hospitality industry makes all the difference in the world . No caveats.

Its your typical Marriot. Their parking is $65 a night.

Its ok for a one night stay.

I am due to stay at this location in a few days. I called at 11:34 pm to inquire about parking and was treated very rude and unprofessional. I am a supervisor at one of the Marriott international properties in Georgia and I am cancelling my reservation immediately. The company that I work for embrace change, act with integrity, peruses excellence, and put people first. This will be my first visit to San Francisco and I will not have my stay jeopardized.

The hotel is located perfectly within downtown in a quiet neighborhood with Union Square only a 5 minute walk and lots of restaurants and options nearby! The hotel has been updated with trendy modern interiors, exactly like the pictures show. The front desk staff is helpful when you need directions or recommendations. The only item for consideration are the very small bathrooms and the thin walls, typical of an old building.

The hotel has been remodeled to a very modern look, and the staff couldnt have been any more friendly.

Clean and service was good.Lacks parking nearby, parking with the hotel means adding $70 to room price.

It’s hard to know exactly where to stay in the city with all the choices it has . This hotel did not disappoint. We celebrated my son’s 16th birthday with Hamilton to kick it off followed by enjoying the sights of the city. The hotel was in a great location. Quiet and clean. Great customer service Friendly restaurant and front desk staff. Superior parking attendants Loved it!

Negative: I was refused a room. Horrible experience. I stayed at La Quinta near the airport.

Nice rooms, loved the decor and good location. Service was excellent.

There are many hotels in SF, some famous, some ritzy..but if you are looking for a nice hotel with great people this is the place.The rooms are modern, with lots of plug ins! The beds are heavenly. The people who work here couldnt be more pleasant or helpful. It is located within a short walking distance of Union Square; which means access to Cable Cars, BART or buses to get around the town. Want to rent a car, or take a Big Bus tour? Just a couple blocks away.Really a great place to stay.

Clean safe and good stay. Friendly staff.

Beautifully hotel nice experience !!!

There was no way to actually valet until someone else moved, so we had to drive around the block a few times.The reservation was incorrect, I booked a king bed, lowest level, late check out. none of these notes were on my reservation...I was listed highest level, and no late check out. Was changed to a lower level queen bed. The room was noise, and I heard everything outside. Around 1am, the pipes under the sink in the very small closet type bathroom had a tapping sound, that happened around 1am, 2am, 3am. No counter space in the bathroom. The Starbucks baristas were extremely rude. They checked me out in the morning, when I had requested a late check out several time. All other staff were great, but truly a bad experience.

The hotel is a bit of a walk from Market Square. Started out our family trip in San Francisco and was not impressed with its service. After experiencing a trip abroad for the same price per night with warm personable service, it’s easy to see that maybe they’re just here to earn a paycheck and go home. There is no interaction with front desk. The company could do more for hospitality training especially in San Francisco and with high prices. The hotel has no appropriate complimentary coffee with cream or water in room which is questionable. For two beds there was only one shampoo and one conditioner and one bar of soap in the bathroom. I had to ask for lotion and extras. The room is very small for 3 people let alone 4. The beds being full size was hard for two teens. There is a small shelf in the bathroom that helps. The Farm Table across the street is a much better option than the breakfast bar in the hotel. I would skip this place if looking for a nice family stay. But do book if you don’t mind not feeling at home. BART isn’t close. You’d have to walk quite a distance or use Uber.

For the price and the tiny room, very disappointing

Great location, friendly staff, if there is one thing I wish they could change... it would be the toilet paper ! It was harsh lol

The staff was friendly and attentive. The hotel was clean and modern.The location is sketchy, 1 or 2 more blocks east (towards union square) would have been MUCH better, and there are plenty that are.. The bathroom was almost to small to be functional for 1 person, we had 2 adults, 2 young kids. The restaurant service was mediocre and the food was below average.

The staff at this hotel was the high point of my experience. Every employee I encountered was friendly, professional, and helpful. I would stay here again. However, my wife and I used to really look forward to Marriotts breakfasts. Those days are gone. I got a plate of what appeared to be microwaved scrambled eggs and bacon accompanied by some weak Starbucks coffee. The staff members working in there were working hard and seemed to be fine employees but the times have changed. I wont be wasting my money on a plate of breakfast barely on par with what I used to get at the chow hall while in the military. The bed was comfortable and I slept well. The shower in the bathroom was large but the sink and toilet were crammed uncomfortably together.

Our experience at Courtyard Union Square was wonderful. Dont let the outside of the hotel disappoint you, because once you walk in the door the interior and decor are lovely and up to date. It is lovely how they have kept some of the features of the old hotel while doing the updating! The staff are helpful and courteous, and treat the guests with genuine care and consideration.The room, although rather small with 2 double beds, was clean and beautifully decorated. Everything looked and performed like new, with nothing worn or damaged from previous use. Although the hotel was rather full, we never heard another guest in the halls or next to our room. It was very quiet.The gentlemen that worked as valets were prompt and courteous.During our stay, we never had to wait for anything, and our needs were met quickly and efficiently. This hotel was more than I expected, and I will definitely stay there again. This hotel is just around the corner and walking distance to major shopping areas including Macys, Sacks, DSW, and many designer stores! Uber can pick up quickly at the door and a trip to the Pier is less than $10.

Had an enjoyable 4 night stay here! Great staff, comfortable beds. Lovely lobby. Fridge in room was very handy. Close to Union Square but only drawback was uphill walk from Union Square back to Hotel. But it is San Fran so expect some hills! The bar food was great when we didn’t feel like going out for dinner one night- had chicken wings. Would definitely stay here again and highly recommend to friends and family.

Great location, lovely rooms. Very nice staff, my first visit to San Fran so they upgraded my room for free. Can opt to not have your room cleaned on any given day to help the environment which I appreciated, especially as a staying alone, I didnt need my towels refreshed everyday.Overall a great experience and highly recommended.

This is an old building restructured decades ago in an hotel. Good location although not on the square as the name implies. The decor is old fashion and a little tired. Staff was good and professional.

Rooms are clean but smaller in size. Front desk staff is very pleasant and helpful. Dont expect views or large windows. All in all average but location is convenient.

Cool wall paper spacious rooms windows open on higher floors. People are nice would recommend.

I was extremely disappointed with my stay. BEWARE there is no parking structure for the hotel, the parking lots that they sent us to were closed and we had to park far and walk to the hotel with all our luggage at night, the area is also extremely sketchy so be careful. The front desk associate was extremely unprofessional and rude, the restroom was small, dirty and it smelled moldy. I have never been unimpressed with Marriott until this stay.

The hotel itself is immaculately clean and has very trendy interior (paint splash wallpaper and colorful photographs/prints). The beds are very comfortable, and the pillows are surprisingly supportive for hotel pillows, as well. The staff is quite attentive and kind, and the convenience of the location is great. My only criticisms would be that there isnt a ton of space to put things down, especially in the bathroom (very little counter space or areas to hang towels), but this is probably because the building itself is an older style (but again the rooms are renovated and nice). The towels are also a little cheap (but are clean, of course). I would say four adults in one room is a little tight, but it is definitely worth the price to be in central San Francisco.

Parking is a huge problem. Valet is not always available, only for certain hours (?). You roll the dice on street parking availability. The hotel does not have a restaurant, but does have a cafe, which seemed to have a small menu and was out of a number of the items on the menu. Union Square is an 11 minute walk, so youll find places to eat along the way. The staff was very helpful and pleasant.

Room exceeded our expectations for a last-minute booking in the City. Arrived late at night and greeted with the friendliest front desk agent, Angel. Angel helped my roomie and myself in trying to find places to grab a bite and drink for a late Thanksgiving celebration, since we were both unable to go home to our families this year. We wanted to know if the View Lounge was open at the Marriott Marquis, and he picked up the phone to call and check for us, without hesitation or us even asking to do so! Thank you for also accommodating us in a room with two beds, instead of the one bed in our original booking. We had amazing a great views of the city from our window. Staff is very hospitable. We even ran into an engineer in the elevator and he had a genuine conversation with us. Definitely would choose to stay here again, especially with it being centrally located near Union Square.

Good place to stay.

The hotel and rooms are kept spotlessly clean. The decor of the room is very modern and pleasant. Very comfortable beds, good TV, Ok internet (at times it was difficult but that might be because the hotel is located in a very densely populated downtown area). The bathrooms are small but very adequate. The shower is wonderful!Food in the restaurant is very good and is served by very hard working and pleasant wait staff. Hotel staff at front desk and other places were very helpful, efficient and friendly. No long wait times to get help with anything.

The staff there were professional, courteous, and so helpful. They were a part of why we had such a great time. The staff at the front desk I am not sure of their names but were incredibly helpful. They helped with every question and went I feel above by giving excellent recommendations to activities and places to eat. I have never been there before and they helped us fall in love with the city. I felt extremely comfortable at any time to ask them because they were personable and approachable. They remembered my name and even asked how things went on our excursions. They were the best I have encountered in all my years of traveling. Thanks You!!!!

Updated modern rooms for SF at a great price. Rooms are a bit small, but at this price, thats what youre going to get. I loved the modern styling and it was just the right mix of modern and classic.The only downside is the hot water actually wasnt super hot. Id turn it most of the way up and it was warm enough, but that was at the upper end of what hot water was available.Also, the location is on the edge of the tenderloin so just know where you are!

Room was fresh, clean, updated, decent size, and in a generally central location. Other aspects did not feel up to par, however. The café is a joke. Food was prepared using a fast oven/microwave machine and was clearly not fresh. Menu selection was tiny. All plates and silverware were disposable (isnt this sacrilege in San Francisco? Why is there not real reusable flatware at a hotel restaurant?). The hotel won’t earn any accolades for other services, either. I phoned the front desk and asked for silverware to be sent to my room (and was again reminded that it’s only plastic) and it never arrived. It wasn’t late – it just never showed up at all. After an hour I went down to the café and got it myself. Nobody offered to help us with our bags when we checked in. We’re talking basic hotel service 101. For a hotel at the Courtyard level, this stuff should be their bread-and-butter; I don’t need a butler, but I do expect that the basics are executed perfectly.

We had a wonderful experience at the hotel. Location is awesome, walking distance to Union Square, restaurants and shopping. The staff worked great to accommodate our needs and helped us with every thing we asked. Will definitely stay at the hotel again.

Nice hotel, comfortable beds, central area. My only complaint was the cleanliness of the bathroom. There floor really needed to be mopped! Order than that great stay.

Staying downtown can be hit or miss. As long as you understand that you are not going to get a 1100 sq ft suite this is a great place to stay. While some rooms have great views of other city life the upper floors have a phenomenal view. The on site restaurant is good if you can’t bring yourself to go back outside and the staff are extremely friendly. It is close to Union Square but it lies on the border of the rougher part of The Tenderloin. I was never uncomfortable walking the streets in the area but I wouldn’t want my wife and kids exploring the same area.

Stayed in the Courtyard SF Union Square Feb 19-21, 2018. Rooms are nicely appointed though a little small. Beds are comfortable. Small but nice bathrooms. The city views from the higher floors are beautiful and the hotel is convenient to many of SFs attractions. The staff was very accommodating and friendly. Ate breakfast at the hotel and while it was a prepackaged breakfast sandwich it was good and filling. There are numerous restaurants/diners within walking distance of the hotel. Felt safe walking around the area even at night.

I realize now that the hotel is a historical building and that, as such, there are limitations to structural and modernization changes that Marriott can make as to the size and comfort of the rooms.I am writing now to specifically talk about the service and staff at the Courtyard Marriott at Post Blvd in SF. I have to commend Marriott for the selection of their staff and the service they have provided during our stay there. At every turn, the staff was ready and willing to help and their service was outstanding. When we had a problem with our room and noise issues, they immediately solved the problem and changed our room. Our request for extra pillows was instantly addressed and a couple of issues we had with the bathroom and alarm clock they promptly fixed. The lobby personnel was kind, helpful and personable. The same with the dining staff; always willing to make that extra effort. That alone made our stay comfortable.

I frequently call this hotel home during my travels to San Francisco. Courteous staff, the fire pit is pretty awesome, and the rooms are pretty nice. I recommend it.