I bought the best wring for my wife

This is a very great jewelry business.

The franchise that is in Bogota-Colombia has very poor service makes me very sad because the jewels are very beautiful and of excellent quality, but I repeat the service they provide is very bad, since about 3 years ago I was recommended by a friend with whom I worked in a tattoo shop in Bogota, I saw their catalog and I found the jewelry very nice the presentation on the website and until 4 or 5 months ago I decided to buy them for the first time, (I have been piercer for almost 3 years in Bogota and now I practice it in Cali) first I was attended by the sister of the person who has the franchise here, her name is Natalia, she was very kind at first and the whole story, I made my first order, the second came incomplete, I told her that I had arrived incomplete and the only thing I wonder was that if it was on the invoice I said no and he did not answer me again, then one day he spoke to me asking if I resold the jewels because there was someone selling in Villavicencio without permission and a cont was in danger exclusive time with a studio in that city, I was very bothered by the question and apart in that tone and I called to clarify that I did not like being involved in that type of royos she did not apologize and told me to understand her concern, to As a result of that, when I asked for a change of advisor, they told me that a person called Mary would attend me, who was a made-up person because in the audios of WhatsApp (where we communicated for purchases) it was remarkable that it was Natalia herself answering, in The final request told me that they did not have so many jewels, this lady Ricardos brother called me to explain the problem of the pandemic and all the customs problems that they were having, I told him that I understood it completely but that he understood me Also that I work on request and my clients praised me as well as their clients, he was very kind he told me that he was going to solve, we hung up, when the jewelry arrived, several of them arrived badly donned But I only asked for one in that specific one that did not come in the color that I asked for, I asked them what possibility was I going to send the jewel of the color that I had asked for? I was thinking of making another request understanding that they had to bear shipping costs, he did not understand or simply did not care about losing a client in this case me, and he called me very excited, implying that I was ungrateful for complaining about a jewel that they had passed anodizing, outside of the fact he told me that to avoid that problem he sold me the machine to anodize my jewelry and thus not bother us for that reason or that he would buy it from amazon or any other company that sold it, I explained the situation to him and added that if they are rendering a service halfway, then they would better not provide it, so that they would not pass anodizing the jewels of the service orders that I was buying for them, the Lord insisted that they were making a power over human to assist me that we better leave the contract until then and hung up the phone. How ugly that a good company like Adamant Fine Jewerly has a branch of such poor service in Bogota-Colombia. Thanks for your attention. Regards!