These guys were smart intelligent & helpful. I will be doing business a long time with them. They all should get a raise.🤑🤑🤑🤑🤑🤑

Wow. Not only unfriendly but also unhelpful and a bit incompetent it seems. Shipping Human Remains has never been such a difficult experience as it was today. Disappointed.

Terrible customer service, crazy long wait times. I feel like this place has not changed its business style since the 80s. A good place to wait over an hour for a palette of shipped goods

These ppl are making $$ off of you. I will do my best, never to use United Cargo. Shipment comes in on Fri end of day and gets released on Sat. I pick up on Monday. Yet they charged me storage fees. Due to Covid I couldnt pick up my shipments till Monday and the supervisor tells me these rules are on their website. Karma!!!!

Nice people, help me get my cargo to my destination without any problems.. Thanks alot

The women at the desk were very professional and helpful. They had Jessie help me by answering questions about shipping my personal effects. He was absolutely wonderful. I left in a much better frame of mind then my confused and stressed state when I arrived!!

They don’t care whether it is live animal or not. It takes hours to get the cargo from them. Worst experience ever. Too many people are made to wait and danger to health for the public. They need to do something about this place. If they improve the service all could be easily avoided. Very surprised that they have been allowed to run this place in such an unprofessional manner for this long. They were loading dry goods etc for others very slowly for hours without prioritizing live animals first. The rule is to prioritize live animals first but they simply provide abusive service to both animals and humans alike. They need to shut this place down!Could become a Covid Cluster Mecca!

Took 3 hours to get my load

Slow, lazy, unorganized people

Bad service. Always losing cargo and again bad service

By far the worst place to have any cargo handled and even worse to go pick it up at. It’s as if the laziest and slowest moving human beings all got together and decided to work here.And this is not an opinion formed from a singular visit but of at least 50 in the past yrOf course 1 cargo warehouse and its disastrous management of employees are not a representation of the airline’s cargo dept in its entirety.

Awesome, great employees!!

Light traffic, plenty of parking, short lines, minimal waiting time.

Very helpful personnel and friendly too

Too many customers waiting in line to safely socially distance. Terrible service and a danger to public health.Expect the next covid 19 outbreak here.

GPS hates this place... But as many times that Ive been there about 10- 12 times, for the most part the staff is excellent and they take care of our fur babies.. very few hiccups

Really bad.!!2 hours waiting for my shipment.

Terrible customer service. Watching the staff here work is like watching time goes in reverse. I dread coming here and have suicidal thoughts every time I need to get cargo from United. I much rather have hot nails poked into my eyes.This is where brain cells goes to die. Basically Hell on Earth.

If youre shipping out of SFO this is the absolute worst place to go. Their customer service is lousy. Every single person that works behind the counter seems like theyd rather not be there. If you need help with the little details because its your first time shipping good luck. Half the time they act like they dont even see you standing there and trust me youll be standing there. If I were you I would go Delta Southwest or any other Airline because the service is just so much better everywhere else.If you need to use the restroom and youre in the picking up cargo area, that bathroom is worst! than an outhouse theres been a leak underneath the urinal for I dont know how long Ive been going there a year and its still there and it smells like an outhouse that has been sitting in the sun all day at a festival. Youve been warned!

Very long wait time for picking up cargo

This is his 6th trip in 2 yrs with United and so far petSafe has taken a great care of my dog. The staff is courteous and helpful. Thanks United and PetSafe

Everyone was very nice and caring. Dog was happy.

Awful service .. you have to wait for hours and hours to recover .they need to tear this

Slow customer service

Pretty easy drop off our dog. Not crowded. Very friendly staff.

Have shipped and received puppies here, the customer service is great and they do a good job with the animals.

Slow as mud. And don’t seem to care much about it.

I can not begin to tell you what a nightmare I had with the Sacramento facility for #united cargo. Ill say this much. I stood in that office from 11am till 4pm and the staff screwed me. 3 times I booked flieghts to shipp 2 dogs out of state and they screwed up so bad that by the time they figured out what they were doing they were to late to enter me in the computer due to there 2 hour ahead of flieghts check in. They said they were sorry the first flieghts. The second time it happened that day they tried to blame it on customer service from United. So they booked another flieght later that day and when it was time to check in they told me there was not enough room on that 3rd plain to hold my kennels and there were no other flieghts till the next day. Then on top of all that after they charged my credit card they said they did not have the access to refund my card. They said I would have to take it up with customer service. Then the only receipt they could give me showed that they actually shipped 2 dogs. I got a little loud asking for a manager. I wanted a proper receipt or my credit. They had the nerve to call the cops on me. 4 sheriffs show up and tell me I need to leave because the staff wants me gone then when I explained to them what the cargo people had done missing 2 flieghts and not having room on the third one they booked for me. And would not give a refund. The cops took my side and made them hand write a receipt for me and call customer service to get me a credit. 4 days later and still no credit. United cargo is the worst. Do not use them. They treat customers like cattle and sheep.

Dont know why the others gave this place 5 stars. But services here are terrible. I gotta wait for over 1 hour for pick up, even that I was the 2nd in the line.

Work experiance and staff are great colleges.

Had to fly my mothers two dogs via United Cargo from California to New York. They both survived the flight without any problems. The staff at United Cargo were very friendly and helpful.

If youre using Uber to get to and from this facility, be prepared to be on the phone and Google Maps with your driver. Took forever for the driver to straighten out the address to get there and also to get from there to terminal.

Poor service! Rude service rep! They sent us to customs for clearance and then we were told by customs that united hasnt received our boxes. Went back to united cuz they forgot to indicate in there computer received...if only they could do there job right! Youll spend hours just to receive your boxes at united cargo!

United PetSafe shipping has been great for us.

Fast in and out!!!

UA cargo SFO is notorious for losing inbound shipments.

Did great job for my Friend

Lousy serviceWaiting for hours to get my puppy

Worst place and a bunch of liar hate picking uo

I get unloaded quickly

Most people here are friendly most of them not all of them

The Indian guy with the mustache is the most unprofessional one. Worst customer service ever!

Super slow staff at cargo except one Chinese girl..

Wonderful service

Slow

Under staffed>>>>slow

Very slow service

Very slow service

Good

Visiting family

Busy

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