Joseph is delightful--responsive, friendly, fast. He worked with me to get the right price (his services are already a great value, though someone else had a better bid; he price-matched) and was clear and communicative about what he would do (refinish, fill gaps, stain, seal with water-based sealant). The floors were in pretty good shape, with some scratching and some areas that needed patching. I wanted to refinish and lighten the look of the red oak, and Joseph did a fantastic job. The photos show the original flooring, a darker, yellowed, red oak; a shot of a sample of stains; and then two photos of the finished floors. I highly recommend working with New Gen Floors. I have one more flooring need, installing floor in the kitchen and am working with New Gen again.