The person that helped me was not transparent about what he was doing or the pricing. I told him I needed to ship some items - he took them and started packing them without telling me that the act of merely placing two things into a box would cost 2 bucks, that he was lining just clothing with bubble wrap which cost another 1.50, and on top of that their shipping price are *much* higher than a UPS stores. ($45 vs $30 for my package). Plus they charge an exorbitant amount for insurance (5 bucks to insure a value of 50?? which again, he didnt inform me of until after I got the receipt). Go a few more blocks to the UPS store.

I’ve had a private mailbox here since 2006, and have nothing but great things to say about this place. Lynne G. and her staff are friendly, efficient and organized; they have never lost/misplaced a single one of the several hundred packages, big and small, that I’ve had shipped here in the 11 years I’ve been a customer. They have a superb automated notification system when you receive a package, and it emails you within minutes of the delivery. They’re in the heart of Potrero Hill, and parking within a block can be found on Missouri or Connecticut.I like how they’ve enlarged their selection of great quality greeting/birthday/holiday cards. Like at UPS Stores, there’s a slight markup for things like stamps and shipping, but it’s worth it for the convenience. I hope P&P stays in the neighborhood and continues to flourish.

Amazing place and staff. Soo friendly and helpful. For example as I was coming to their store just as they closed I needed an item the clerk happened to have that item in his pocket and gave it to me and we had a nice discussion very good place to go

Fast service, every employee Ive interacted with has been super friendly. Its nice they let you bring in your dog too!

Great customer service and has everything you need for a delightful post experience without having to go into the dreaded SF post office.

Just came in to notarize a document. Three employees in the store - an older lady roaming about, a young guy behind the counter on the phone and a lady behind the other counter chatting amiably with someone who’s obviously her acquaintance (not sure if he was a customer). No one says ‘Hello’ or ‘Can I help You?’ and despite the fact that a customer has just entered the store and is in plain sight (standing next to chatty lady and her friend, practically) nothing happens. I waited a while, the conversation continued - about what the guy and his kids were going to do at their cabin this weekend - without any acknowledgement that I was there or I needed help. The guy continued to roam the premises on his phone and the other lady went about her business. Not my idea of stellar customer service and a bad first impression. Will not be back.

Have used Post & Parcel for years. Everyone that works there is always super helpful and super patient!

Good customer service, the store sells neat and cute SF souvenirs.

I simply stopped going to the post office, .. bonus, .. ship to their address if you are not at home, .. bonus - hey actually know what they are doing .... shipping to Bhútán ... no problém ! ... splendid

Very friendly staff. A little difficult to find parking.

Incredible service and staff, highly recommend!!

I love these guys!

Very convenient, good and friendly service

Greaaaaat people ! Greaaaat service !!!

Fast and great service