The Apple Store in Union Square San Francisco is very spacious with unique interior design.....

I’ll be honest made an appointment to get my screen fixed they said they could definitely do it that day. Came back at appt time waited around for 45mins well we can’t do it today… Come back wasn’t impressed Not from San Francisco I live 2,000 miles away I just fixed it back home. Got an email a week later asking when I was coming in for the repair 🤦‍♂️

Standard Apple store. Lots of sun comes through the front which is nice. Nothing stands out about it otherwise.

Always a wonderful experience at this store 💯 People who work here are so amazing 👌🏽

Bought an iPhone X that turned out to not be water resistant. Bought a Mac that’s so terrible it glitches out into a big green screen and can’t handle simple programs. Apple cares so much about the design of products at the cost of them actually working.

They have you create an appointment only for them to tell you to wait 40mins past that appointment. You’d think they’d make less appointments instead of giving people the perception that you’ll be serviced at a certain time. There is no respect for your time.

Thank you for my lovely Mac. Amazingly beautiful 🤩

Does anybody have 2,700.99? I need an Apple Mac book pro for my school. It cant be anything else Apple is the best, and Im studying Cinematography, I need the best but Im broke. I got you back, promise. And for some of you? #kiss

The worst apple I’ve ever been to. Staff doesn’t know their stuff and for every question I asked, they need to ask on slack to check. Also it has very limited availability. It’s also very crowded even if you just want to try different models. I’d recommend other stores.

Great customer service. Was in and out in 15mins with my purchase. Be mindful when in the area. 3 stars due to my car being broken into in front of the store. Despite them having “security.”

Amazing customer serviceThank you very much !!!

Excellent service! Everything was perfect from the moment I step in, I was not looking to buy anything and I ended up with an Apple Watch

The Apple store is 9ne of the iconic places to visit on Union Square. I was in the market for a Ma Book laptop. Staff was VERY helpful and safe. Very enjoyable experience. No high pressure sales. Just professional, courteous interactions.

Wonderful and friendly staff at this store. our customer service person was great and was super helpful with us when we bought the latest apple watch. they also practiced social distance and were very understanding with our questions.this is definitely a great place to get your apple products.

YA I BEEN HERE DO GO REALLY MUCH BUT IT A NICE WALK FOLKS .....

Apple store is nice I bought my Apple Watch and they send it out for software updates it took 2 weeks..thank you

Great & fast customer service. was in & out in less that 10 minutes to buy airpod pros. was immediately greeted when i walked in

I had a great experience here at the Apple store. The people here were really helpful and have good customer service. The man who helped me (his name is David) was really knowledgeable and knew everything there was to know about the iphone i purchased. He also helped me pick out a case and recommended a couple other accessorys for my iphone. Very nice experience and i definitely recommend checking them out if your in the area or are in need of a new phone etc.

You have to wait even when you already know what you want to buy. this is ridiculous

Apple product support has really gotten bad. I made an appointment to replace a cracked screen on an iPad. They told me that they are not willing to just replace a screen but instead want me to pay $650+ to replace the whole iPad. They said I could also trade in the iPad for $100 off a new iPad. So much for quality products and support; it’s time for us to pass right to repair legislation in the United States.

I thought I would be able to replace my battery in the store, but they said it would take about a week. Still, they were very courteous about it and discussed various options with me.

Apple Union Square give same day appointment and services, very nice!

Was at the place to meet familyI see apple stores in USA 🇺🇸 like a normal store where people are filled in like normal stores and buy them easilyI’ve review was written to be helpful to you, the consumer and to also bring relevant information to the attention of the business in focus. If you’ve found this review helpful and or relevant for you, please help me by selecting the thumbs up icon below.

Beautiful store and helpful staff. Highly recommend coming here even if you’re not going to buy anything, it’s a pretty cool spot

This location has gone downhill. Less than half the selection and I could not believe how rude the staff we encountered.

Beautiful space, great products, friendly & knowledgeable staff; excellent experience all-around.

Have good experience in this store, bought iPhone 11 for a friend, long queue. The staff also very nice, help me to get the phone even though they already closed the queue, but I forgot to asked her name :), but at least I say thank you for help me get the phone.

Bought one apple watch 4. too crowded. rare uniform workers. took nearly 30 minutes to buy something and get out of here.

Danielle was so helpful today! She was super helpful with Apple Pay, getting the right size watch, helping to pick phone colors, and more. Thank you!

Just needed a part to the plug (duck head) and no one knew what I was talking about. Had to order from Amazon

I asked for a battery replacement with top case for an old mac, with a $199 work authorization. When I returned to pick up the computer, a young man who was clearly not in the mood of working strolled to the bottom of a receipt and told me that the charge is $829 plus tax because of “extra services”. He did not explain nor showed me what the “extra services” were for, even after I complained that I had only authorized $199 for battery replacement. After talking to his manager who also was not in the mood of working, he came back and said that the “extra services” were waived. Despite working at the Apple Store, he and his manager apparently had no idea that what they attempted to bill is more than the retail price of the laptop.

Very friendly people and very nice place. Be advised theres no technicians here.

Every you’d expect from an Apple and more! The staff, specially at the Genius Bar are so informative and approachableHint: let them show you the coooooooooooooool AR stuff in this shop! As for it

This is the most inefficient apple store. The covid process they have adopted is far from customer sensitive. The reality is they leave the liability outside the store rather than figuring out how to integrate service and support. This makes Apple very clean at the expense of consumer service

Slow night not crowded at all great time to check out the different devices

It used to be at 1 Stockton but now on Post St by Union Square. The location is clearly Apple but it was still pandemic time. The workers were the same (stuffy, moderately helpful)...I liked the old store, personally

Great customer service and best technicians specially “ Zack “ a small young energetic guy, he set iPhone 8plus in minutes, thanks apple to appoint that true talented persons.

Great store, but sales personel not so much.

Incredible! This is the best way to describe this store. The building is spacious and bright. The experience of being in a building with so much energy was amazing. I can’t afford any Apple products personally but I use and repair Apple products in the school where I minister, St, Elizabeth Elementary School in Oakland, CA. We receive all of our Apple products from the Oakland Unified School District because our school wouldn’t be able to afford Apple products either.Any way, I really liked trying/touching the products. I’m fascinated by the new technology. The employees were very helpful and patient. I also really enjoyed watching the employees help the guests. I was intrigued by the class that was being taught on the second floor. The space was large with nice, comfortable furniture and could accommodate a lot of people. The instructor taught the class as if there were a room full of people participating but only my friend and I were paying attention and a kid playing on the furniture. We asked questions and appreciated the instructors knowledge and enthusiasm.I noticed that even though you could see the building well from the street because of the large windows and bright lights, there wasn’t a name on the building. There was only the Apple Logo on the side of the building. I thought that was strange. There is a ramp at the entrance of the store but I don’t know if there is an elevator to the second floor or if there are restrooms.I am a Technology Coordinator at my school and I enjoy creating movies using iMovie. I would be grateful if someone or Apple would donate a laptop or desktop so that I could create even more exciting and interesting projects on my own time at home. I hope to be able to create projects for other nonprofit organizations using Apple products. I think I would be a great advocate for Apple products.

Had my mobile maintenance here, everything went smooth Arif is great.

Its very nice store, very nice environment!, the staff were so cool and nice!, they invited me to attend the show.. it was a very nice show with that band on the picture..Whats good was that theyre always hosting events inside the store.. they always make like a lectures inside the store in upstairs to let the people know about the new products of Apple..All the employees were so nice and kind, they works like one team.. the wireless chargers on the table waa was fantastic! so you can charge your phone while youre enjoying watching the show or whatever.. I enjoyed the good service there..Thank you so much.. I will come back soon of course because of the good customers service and absolutely for the good products!

Beautiful, open, airy, minimalism are words that describe this stores architecture. The main floor has all the Apple toys to play with and the helpful staff to answer all your questions.There is no pressure to buy and friendly, helpful staff will come up to you in a non-threatening salesy way.There are a lot of tourists who come to visit and buy. But there always seems to have enough inventory so no need to worry if you cant find the latest Apple product to purchase.Second floor is the education and Genius Bar area. The back overlooks a beautiful urban garden oasis with outdoor seating, free flowing waterfall fountain with LOVE.

Incredibly busy but very vibrant Apple Store. Worth a visit to a flagship of the worlds most valuable company.

Love this futuristic Apple Store! Friendly and supportive staff. I have always found an open ear whenever I struggled with my new MacBook.You won’t find any check-outs here. If you would like to purchase something, just approach one of the staff members.

I just spent the past three hours having the best time being frustrated - ever. I was trying to get a gifted iPhone set up. The issue wasnt with Apple. It was with my carrier, Verizon. In a nutshell: the phone wouldnt recognize my sim card because the phone was locked by ATT. Why it took three levels of their customer support team to figure out the issue is baffling. Your employee named Katie was super helpful in this endeavor. She managed the conversation with them in the most patient and polite way. I would have struggled with that. Thank God for Katie. AND, when we were on hold, which was about 80% of the three hour ordeal, we just had the best time. She was super charming and funny. We shared many anecdotal stories about ourselves. It was such an enjoyable afternoon. GIVE HER A PAY RAISE PLEASE!

Is this the prettiest and most organized and best staffed place or what?! Love the new and very much improved Apple Store concept. Especially loved the backyard sitting area and accessories wall.

Helped with a mistake with new phone that att needed their help with Im and out in twenty minutes

Very nice Apple Store in the heart of Union Square.

Picking up my new phone is resulting a nightmare with long lines. Even when you have an appointment is a long wait. Around 30 people during 15 period time slot

Love the experience here! They showed us how easy it edit a picture with cool effects!

What an amazing store. Friendly staff and cool wifi area, inside and outside. The main doors to Union Square open up to bring the outside in. Very clever design... then again what do you expect... it Apple.

Apple has modified business during COVID. You cannot just walk in and shop. Make an appointment online to get a repair. Or buy an item online, then go pick it up. Expect to wait outside for your turn to get a repair.All repair work is drop off or mail in. Very minimal work will be done while you wait.Staff is friendly and accommodating. They offered me an umbrella while waiting outside.

Right now there isnt much to see because our famous yearly ice rink is laid frozen and ready for ice ⛸ is that u? Real ice so beware you can fall on your butt or freeze it off :) but hell its still fun!!

Very same store across the world. Very same if I grade on a curve. Staffs are kind. I could see that beads of perspiration glistened on their brows. Take a deep breath and unclench and enjoy !

This is a two story building, first floor mainly for sales, second floor has plenty of room for people to sit and enjoy their time, or wait for salesman.The backdoor of second floor is also connected to the Grand Hyatt, which is an easy access for people to come and spend money after checking in the hotel.

Best Apple store I have visited

It’s a nice store but honestly the prices are really ridiculous for repair my phone was cracked on the screen and they want $600 in the strangest thing is I told him I didn’t get a receipt can you give me a quote to say no, But finally we had to find somebody after insisting on it or able to print quotation seems like friendly but as far as knowledge is concerned little questionable.

Pleasant attentive staff and besutiful new Macs to play with.

Huge store with wide varieties. Impressive!

Great shop in a great location, store feels light and airy, staff always friendly and helpful.They also offer free course such as Photography including a photo walk around San Francisco.

Nice place to be one of those days

Best scenery, best staff. The scenery is magnificent. Just a 5 star recommendation.

Nice clean and vibrant place to hangout. Great spot to bring your own quick meal or drink.

To much security out side on the streets cameras everywhere. But is fun to go there just make shure you are looking good like a SUPER STAR!

Most busy in the city, can park and get to any other ones cheaper if you aren’t barting

Very helpful and good return/exchange policy. Exchanged solo loop watch band without hesitation.

Always a nice experience with the staff and customers at apple union square. Parking is free on Sunday which helps if you come early

Solved most of my problems...will see when I get back to work

Today At Apple programming at this flagship store is one of the best creative school on planet. I learned how to draw on iPad here with creatives and famous illustrators, this has been life changing experience for me in 2017. Now I’m an iPad artist. I cannot thank Apple enough

Im not an apple user but went to pick up pods and a case for my friend. Staff is friendly and helpful. I was in and out of the store in 5 minutes.

Start in the front door.you feel to your self how they welcome people ❤❤❤.and the pilipino guy who help us.its really amaze ask.so wonderful employee👏👏👏👏🙏

Super duper store

Location -5/5Entrance - 5/5Staff - 5/5Purchasing experience - 5/5- The main office is upstairs.- Once you select the product and inform the staff. Then they will handover the product information to someone else which can be lengthy and frustrating.- Stairs alert!- They will help you setup your new iPhone.- The staff is super nice but they all keep transferring.- Apart from that it was a great experience.

Very crowded at all times. The employees are very friendly and good to interact

Shop everything iPhone, iPad, Apple Watch, Mac and Apple TV, plus explore accessories, entertainment and expert device support.Very Big.

As a business customer our time is extremely valuable! People like Chris set really high expectations the way Apple treats their partners! His multitasking abilities and ability to get to the core of things are just sublime!Two appointments/two iPhones, two happy customers!

The best experience I had with Apple. Excellent customer service and especially impressed with ALEX.Alex was very helpful and impressonable. He went above and beyond to help me with my Macbook repair; the whole process so seamless and fuss-free. :)

Great place to hangout, shopping and enjoy

Came here to buy an iPhoneStaff were very informative, helpful and technically adept. Great welcoming environment.

Awesome experience!

All these photos were taken with an android lol

Great location and restrooms are open to the public! I visited on a Wednesday so it wasnt that busy.

Excellent service. Seeing that I was waiting, a staff member who had already finished her shift stayed to help me - that’s great customer care!

Excellent customer service. Quick and easy process to get us in and out of the store and on our way with our new apple products. We were done in about 10 minutes and there was no line outside the store to wait in. Great experience.

Proactive and attentive customer service. Took a while to get inside due to occupancy restrictions, but could shop very quickly.

Service of the guy at entrance was not quite good. I had some questions instead of purchase immediately. He didn’t assign anybody to assist me. Thus, I had to try to get his help whenever he had time. Is this customer service from Apple?

Its always great to stop by this apple if your in the Union Square area. This location picks up a lot of tourist so avoid it if you dont like crowds. On clear nice days, they will open the two giant sliding doors. It usually attracts a small crowd of on-lookers. The Apple staff are very friendly and attentive if you have any questions.

Ian is a hero! Got me my iPhone 12 Pro upgrade under tight circumstances. Thank you Ian!

Terrible customer I am un satisfied

Great experience. Loved the appointment based shopping options. Visible and effective COVID practices. Clean and friendly. Thank you!

New apple store in SF at Union square is well located and has a great view of the square. Staff are friendly and helpful without being pushy.

Nice customer service

Very helpful people! Beautiful building!

This guys at awesomeHelp me a lotGood service

You have to check in first and then wait for someone come for help.

Great store with huge sliding doors that can be opened when its hot. I didnt buy anything, so cant say anything about their staff, but from the customer interactions I witnessed, they seemed to be well-trained Apple Store employees, like in any other Apple Store around the world.

I would be better if I had parking

They checked in with me two times after I sat down. Really appreciated that they let me know when I was next.

I cracked my iPad pro screen and have AppleCare, so I was looking to have my iPad pro replaced. I made an appointment, a two telephone call process, and arrived at the store a bit late. Theyre doing a great job of providing space for social distancing and they have moved much of their genius bar outdoors. Despite my appointment, I was forced to wait a half hour after check-in before I was seen initially. The staff was friendly, knowledgeable and helpful. They could use better signage with regard to which lines lead where: check in for my appointment was around the back outside. Better signage would have made me closer to on time for my appointment.

Busy but friendly helpful staff and amazing building