I needed a 4 wheel drive car for a weekend trip. I called to schedule. The man on the phone was helpful but said they couldnt guarantee a 4x4. I called the Howard Street location also to confirm and they said they didnt have a 4 wheel drive on the lot. Oh well, I thought, I guess 2 wheel drive will have to do. When I went to pick up the car I was informed that a 4x4 had been driven up specially for me! Most of my experiences with car rental companies have been fair to bad but I was pleasantly surprised by this one. Quick, competent staff to boot.

Everything went very smoothly at both pick-up and drop off. The staff was very courteous at helpful.

Best Budget service Ive ever experienced. Friendly and super efficient

Everything went smooth from pickup to drop off. Honda 2021 Accord was great with lane assist, adaptive cruise and Android Auto!

Great spot to get s car quick and easy!

Ease of reserving and competitive pricing, Car was ready as scheduled and was clean/great condition. Staff was very helpful at pick up/drop off.

Contacted today by Sedgwick claiming that the car I rented was damaged. I have clear documentation that a dent existed before I rented the car. This is clearly a false accusation. How could this happen. When I called Sedgwick, I was told that there was a 30 minute wait.

Great service good vehicle 👍

Just amazing!!

Great Customer Service, they greeted you by your first name..and with a smile.

The value for the price was good but there were few aspects that could be better.I have ordered Full Size car but it could barely fit 2 large and 2 cabin pieces of luggage, I had to literally force it and push it it every single time. I was hoping to get an upgrade for the car with the proper trunk size, but nothing was offered.The staff couldnt give me proper papers and keys two times, as they were confused with two same make and models in the garage which was annoying.Everything else was fine, car was almost brand new, clean with great spec. I was dropping the car in different location (SFO) which went very smooth as well.

I was very happy with it all and the car a Toyota Corolla was great to drive. I would have done a 10 but have heard too many stories of people who were up graded at no extra cost. I up graded from Ford Focus and charged extra.

Fast and easy

Easy to rent & pick-up a vehicle !!

Great car rental place. Friendly staff and checked us out and got us on our way quickly, despite being pretty busy. I would rent from them again. Great prices.

My first time renting a car in SF and was greeted by a super friendly staff! Clean location, the only downside is getting the cars in and out. Only one way in/out. However, the process of getting my car was easily and I was pleasantly surprised at the Hyundai Elantra that I received. Super cute blue/purplish 4 door car. I got a ton of compliments on it. I felt so good driving around it in. Very clean, quite a few upgrades. Ease of returning it to the airport couldnt have been quicker. Ill definitely rent from there again!

Really good value. Had free upgrade twice and the staffs were helpful and friendly.

Rating 5 stars because the lady at the desk was super nice. Nice little chat with her as I was waiting for my friends to arrive. Smooth rental process as well.

Very friendly staff who try to accommodate your requests. We showed up a little early, before our car was delivered and managed to get another car to get going, not losing time. Will definitely use this car rental in the future.

It was much easier to Uber around San Fran and then rent our car downtown before heading down to LA. No hassle! Rented a gorgeous cherry red Mustang that was a blast. Easy and efficient drop off at LAX.

While I think that Budget has a lot they can do technologically to catch up with 2015, this particular location is very friendly, efficient, and the entire checkout and return experience was quite pleasant. Sure, the bathroom could be nicer, but overall, I like this rental location more than any other that Ive ever used (especially airports).Here is the feedback that I gave them in an email survey I received:Everything was great and fast. My only frustrations are that the systems are a little buggy in terms of reservations and checking prices, theres too much thats manual and on paper at the rental counter, and use of the FasTrak device has an OUTRAGEOUS fee, especially if its going to be used just once during a reservation (its not a convenience at ALL).

Great value. Great car. Great handling. When dropping in with no booking you do not expect to much. But this station is at its best !

Good customer service, competitive prices

They didn’t have a car selection. We had to take just 1 option. Overall good service

Great service. Very efficient.

The staff very helpful in helping me pick up my car earlier than I had reserved it. They were also very quick in getting my car ready.

Thanks for your helpful service. You made it easy and affordable. :-)

Very helpful staff, picking it up and dropping off simple and easy

All in all pretty good. Nice and friendly Staff. The car was immediately there and in a good shape.

I got a very good upgrade for free and enjoyed the suv I drove a lot.

Professional, courteous, easy pickup, easy drop off, the car performed well, and worth the cost. I will use budget again.

I had an excellent experience with this budget loacation, friednly staff, quick service, got free upgrade on my car and no hidden fees or charges.

Friendly and helpful staff, very efficient, car was great, just what we ordered, unlimited mileage option was a must for us

The best value, great service & the car was in great condition

The staff was very helpful and helpful, the office need a cleanning service, as well the cars!

Convenient location for downtown hotel guests. Can be crowded. Ok service.

Made a reservation here, prepaid, and they ended up charging us twice. The second time, increased the amount to $125 dollars. So frustrating. Lucky we checked our bank statement.

When we arrived at the office to pick up the car, they didnt have the one we originally paid formm. As a result we had two options: pay $60 more for an upgraded car or wait until someone returns back a car we wanted.

A very pleasant experience as opposed to the usual robotic service trying to rip you off with extras

Great value, great car, great service.

Unfortunately due to some issues on the booking process, we had a lot of trouble. Note that you cannot have an additional driver who is under 25.

The staff here were very friendly. The car was washed and cleaned before pickup as well.

Staff was friendly and professional. The car was ready, no issues.

Terrible, terrible service. On our honeymoon, went to pick our car up that we had reserved months before to be told that it had been cancelled and there was nothing they could do about it. No cancellation email or call, nothing. Do not use.

Good service

Great hire

The best

Great

I rented a car for a day (24h) and I returned my car within 24h (09:25 am). The company charged me for 2 days (48h) and this is TOTALLY false ...I wont assume the charge for late return, because the worker told me, and I have confirmed that I COULD RETURN THE CAR TILL 9: 30-10: 00 a.m.It is a big big problem with the company and their workers. I WILL NEVER RECOMMEND ANY BUDGET OR AVIS TO RENT A CAR ... Incredible ...++++++I rented a car for a day, 24 hours, and I find that when I go to deliver it, the company charges me double, for two days of rent (always a week later to not be able to claim), because they allege that I delivered the car late, when not even 24 hours.Whats more, and the serious thing ... his worker indicated that he could deliver the car between 9: 30-10: 00 without problem, which I now find out is not possible and that is why I have been charged twice as much .. .A scam and they laugh at their customers. They do not assume their mistake and refuse to return anything ... a TRUE SHAME OF TREATMENT AND CUSTOMER SERVICE ... I will never use Budget or Avis again, nor will I recommend it to anyone in my life. Amazing.

Car as expected. Cleansed. Flexibility in extending the term, although it is $ 10 for the management. Super fast LA airport delivery.

The lady was professional. Everything went correctly.

12 seat ford traffic vehicle (picked up in san francisco and returned to los angeles airport)there were 7 of us: perfect for everyone to have room for the 3700 km traveled and to put all the luggage!welcoming staff and impeccable vehicle

Very satisfied with the staff and budget organization. We had to change vehicles along the way in Los Angeles, it was done very smoothly and quickly. Airport of San Francisco rather complicated to find the good route of the Car Rental Return, the indications are not very clear and we have a little going around in circles. But this has nothing to do with Budget.

Excellent treatment, kindness and speed in the rent and delivery

Fast and well helped.