I am very impressed with Jimmys service. I expected to wait for new parts but he had them with him and he completed repair on the day of service. Very nice person too!

The 1 star goes entirely to a technician named Dale, who was very helpful and offered excellent service.The online appointment booking system is garbage. I wasted an afternoon waiting for them to come for one of the appointments, they (a technician named Jimmy R, hope you dont get him!) claimed I wasnt home but I absolutely was. Customer Service is not helpful, just read me canned responses.Ultimately the work got done, but the experience was a lot more frustrating than it should have been.

Since my garage door opener is working fine, your technician did not have to do much except oil the springs of the garage door.

Jimmy was prompt, courteous and efficient. He informed us of what maintenance work was needed. We appreciated working with him.

I told repairman the problem that at spin cycle when gets to about 9min makes noise. He said it ok to do that. I ask if he could check if balance good. He didnt even check that. Just took picture inside washer to get model#. And left.i paid about $250. Extended warranty for what

Frustrating experience but the job got done well at the end of the day.After 2 canceled appointments and mix-ups by Sears, I completely flipped out on the 3td time when the service tech claimed he arrived but I wasn’t home (BS, I sat next to the window waiting after receiving the “tech is on the way” text, plus ever other tech has called when they are en route.)I called Sears irate that another afternoon was wasted and someone came the next day to perform the work. The work was done quickly, professionally and well despite the time wasting and headaches.

If there was a way to give a 0 I would. Ive now called them 9 times for help. They offer a $99 option where they come to your home THEN give you an estimate, then repair. Or an option of $39 to do a virtual diagnostic with their technician, who will give an estimate then come to do the repair. I have now tried picking the 2nd option 9 times and I believe it is a scam. They either have the virtual technician office closed (midday) or they conveniently disconnect (EVERY time) after getting your information and routing you to the virtual tech office. Ill be reporting them to the BBB. Do NOT use them.

I have to wait to see if the repair really works as technician said it would take 3-4 cycles to be sure. But Philip was on time, knowledgeable, efficient, neat and friendly. He gave us lots of information and answered all of our questions. It was a very positive experience.

The repair guy was on time, understood the problem immediately and offered options to save money or even leave problem and see if it resolved itself as he thought it might. Since the repair was for tenants I chose to take the replace part option to avoid any future problems and so far so good...

Service was completed quicker than expected. Professional, friendly and was on time.

ABSOLUTELY AWFUL! Total scam. Came out to fix a broken dishwasher, pressed the power button and said: oh, it’s fixed! Sold me on a warranty plan, then said, it takes 30 days to set in. Next day, tried to use the dishwasher + it was in fact: still broken. I waited 30 days to call to get repair as the home warranty kicked in. I’ve been on hold/phone for over 2 hours with 5 different people + they want to charge me for a new claim. SO NOT GET SERVICE HERE!!!! Do not get the warranty plans, they are a nightmare. This company should’ve ended in the 90’s.

The technician arrived & without opening up the back of the unit, made the assessment that we should just shift our clothes when the machine made the noise during spinning even after knowing this was the second service request in less than 3 months. he left 15 minutes later.. issue still exists

The repair person was early. He communicated throughout the repair keeping me notified of the problem and the solution. The washer is working without any problems. I would recommend Sears Appliance Repair service.

UPDATE: Thankfully, Sears Appliance Repair heard our frustration about the oven repair. I must commend them for taking us seriously and making good on their word and finally getting our oven repaired.Because of the entirety of this ordeal, I cannot offer up more than 3 stars. Customer Service IS the business theyre in by way of appliance repair. It should not take eight months to repair anything - even with the delay of getting parts from China.************GE oven repair: our service repair process has been EXTREMELY frustrating. We initiated the process in Jan 19. It took almost 3 months for the part (control board) to arrive. Upon installation, we still had the same issue as before - oven locking unexpectedly. After a service callback, we were informed we needed a new locking mechanism. After this recent replacement WE ARE STILL HAVING THE SAME ISSUE! From on the onset, we have been unsuccessful at getting anyone from the service department to call back AS PROMISED! It seems that the Customer Service and the Service departments have no idea what the other is doing.Our families have been Sears customers for generations. We have purchased many appliances from them. However, Sears of the old is definitely not represented any longer. After this experience, we cannot recommend Sears service. Perhaps, if they had TRIED to return one of our numerous phone calls and requests, we would think differently. I am truly sadden to have to say this!

I called Sears about my broken washing machine. I was delighted to discover that after 15 years I was still under warranty (good ol extended warranty). Sears sent out a tech and he looked to see the problem and ordered the parts. Two weeks later after several conversations with the repair people the parts came and the tech came to put them in. At this time he discovered there was also a leaking hose. So he ordered that and another 2 weeks went by with several phone contacts and the hose arrived and the tech came and put it in. When I went to do my first laundry after a month, I discovered that the replaced drum did not have the required vanes attached. The tech had never looked assuming it was all one piece. It took a second month of constant check ins with the repair people (who by the way are very nice) to get the vanes. The repair person would order them and Sears would cancel the order. I had to finally call Sears and YELL asking for a supervisor. No one seemed to know why the order kept being canceled. It was extremely frustrating. FINALLY the vanes arrived and the tech returned to install them and after 2 months I have a working washing machine...knock on wood. So 5 stars for the the tech and the repair people and NO stars for Sears.

From the moment i booked the service for my laundry units i was kept informed as to timing and arrival of technician. Indeed he arrived on time, did the service promptly and left with no mess. Thanks sears...

The technician was supposed to show up between 2-5 PM. The technician did not show up, and when I called to inquire his whereabouts I was told I dont know where the technician is. Waste of time.

The technician who replaced the door lid switch on my washer this week was perfect. He arrived at the early part of the service window, had the necessary part, installed it promptly and explained his work.I had gotten the runaround from Sears for weeks on this, first by a phone agent who blamed me for the problem and refused to schedule a repair appointment, then by 30-minute waits for an agent (after which I would get cut off), but this review is only for the tech who ultimately repaired by washer. He was perfect. Well done!

Preventive maintenance - did not check lint trap area. Had to ask him. Not satisfied with the way they check for lint & debris build up.

DANGER FRAUD took money for service which consisted of him saying he will order the part i asked them to bring 2 weeks prior during appt. install appointment came and went with no notice. i called 3 numbers to find out they never ordered any parts and just left me high a dry -450 dollars. they are frauds

Prompt efficient and thorough.

Doris was an excellent repair person. She was clean, neat and knowledgeable. First rate job and checked out everything after to make sure it all worked.

Tech I.D 0665505 was execellent..She was very informative and was able to relate what men should be aware of with the washer and dryer, much more so than other male techs who preceded her. I would prefer her to do the warrant y work again next time.

The repair man, Dale, was very thorough and explained everything to me.

I just dont know how excited I was that Mingh and his associate were able to fix my 17year old dryer. All aspects were explained to me and even the updated Master Agreement Plan for all or appliances. Thank you. They were both great

Worst repair service ever. Called me before visit, I told him it was the fan motor and it needed replacing. He came, turned it on, said it was the motor and told me he can’t fix it! Are you serious? Didn’t bother to look up the model before coming to see part was unavailable. Rip off service. What appliance repair first doesn’t get model# in advance? Still charge for visit. Closest thing to a scam I’ve ever experienced and no wonder Sears went bankrupt. Will NEVER use or recommend Sears for anything ever again and considering legal action.

Weve held a service agreement with Sears on our washer/dryer for years and in general it has served us well. This time we had a prompt response from the service provider to diagnose the problem. However over 3+ weeks following the initial appointment we had a difficult time contacting the service provider and received no information regarding ordering of the parts or lead time on when the part would arrive. When it did come in, it was the incorrect part - adding frustration. The service provider worked with Sears to identify the correct part quickly and the repair was made within a week. Overall the down time of our appliance was our greatest frustration and lack of communication during the process. Our machine was down for 6 weeks resulting in a decent cost for going to the Laundromat and a lot of inconvenience. The service personnel/repair people when on site were excellent and we have no complaints. When we could talk to the service provider they were also very pleasant and reasonable. Sears could improve this service by working with the service provider more closely to ensure more timely service and ID of correct parts initially to save everyone time and effort for a more satisfying outcome. This experience is causing us to consider if we will extend the service agreement with Sears.

I couldnt be more pleased!I wish I remembered the repairmans name now. A head cold clouds my memory!But he was great. Arrived on time. Very polite. Got straight to business. Fixed the problem. Cleaned up.I am very grateful for Sears Appliance Repair! Thank you!!(I also love my Kenmore Elite fridge and dishwasher!)

I own two Kenmore Front loading washers.6/2/17: I called to schedule a service appointment on TWO of my Kenmore front loadingwashers.6/15/17: Technician arrived and told me that my 2005 Kenmore Washer was not on his workorder, so I will have to be rescheduled to 7/3/17.7/3/17: Tech never showed up but called us over the phone to diagnose the issue for him. Heasked us to get on the floor to take pictures and read model numbers and serial numbers forhim, which I thought was ridiculous. He told us he knows what part to order.8/1/17: Tech installed part and left. Error code appears on washer. I again reschedule.8/17/17: Tech insisted more parts are needed. He rescheduled me for 9/5/17.9/5/17: Tech installed parts delivered and left. Error code shows up once again. I amrescheduled for 9/19/179/19/17: Tech named Roland called to tell me he was on the way. He never showed up. I wasautomatically rescheduled for 10/4/1710/4/17: I doubt anyone will show up.I have been without a working washer since 6/2/17. I have had 7 appointments and still noworking washer. I have spent over $600 on doing my laundry at a dry cleaners. For havingpurchased Sear’s highest Protection Plan, this treatment is not acceptable.

Was supposed to arrive in the afternoon, didnt arrive until 8:00pm. (otherwise, I probably would have given him 5 stars) Quickly figured out the problem with my gas dryer and fixed it. Also cleaned up the dust bunnies that collect around the dryer. Unfortunately, we didnt notice that dryer was not quite in the right position until after he left. We moved it about 1/2 to the right and thats all it took for the dryer vent to come loose. What a pain getting that back on.

So this time it was my home fridge. I went away for 4 days and came home to find my refrigerator making a loud sound, warm and all the food in the freezer thawed. It was Saturday so the appointment was Wednesday. Monday I called to see if they could move it up and they didnt call me back so I called again on Tuesday and they sent someone out. However, on Sunday I played with the temperatures and raised the freezer to -6 and it got cold. But I didnt want to put anything in it till I was sure he checked it but, when he got here he spent about 5 minutes talking to someone on the phone helping them repair a washing machine. Then he told me he couldnt find anything wrong and he couldnt check the components in the back because he couldnt move the refrigerator because the island was too close. They managed to put it in 2 years ago; why couldnt he move it out. Dont know, maybe the doors were off. No, maybe the freezer handle; Ill take it off. No, get someone to move it and Ill check it. Till then, I am taking my chances that it works. I filed a claim for the $180 thawed food but havent heard back. Lets see if they cover it; theyre supposed to.

I wish I could give zero stars. This is horrible service. We paid for a three year contract on our washer and dryer that was over $500. Our dryer has been down since 1 February and they can’t repair it. For the price we paid it should’ve been fixed immediately. To top it all off, the service person was a jerk. He didn’t even check to see what the real problem was even after we explained that it wasn’t the knob on the front of the dryer but something more serious. All he did was order a new knob which took two weeks. He came back again and found that something else was wrong which we knew all along and tried to explain to him on his first visit, but he didn’t listen. Now we must wait another 2 to 3 weeks before a new part comes in. Calling the customer service line was no help at all. They can’t expedite our repair and they can’t help. Just horrible. Don’t buy this service!Oh and I forgot to mention they didn’t even show up for the very first appointment but automatically rescheduled for 2 1/2 weeks later.

The “ extended warranty “ amounted to checking the temperature and a quick vacuum under the fridge ( using MY vacuum, the repair person didn’t have one ?) Then I requested the freezer handle be tightened again. Was told the previous repair person, also under the extended warranty, had stripped the screws and now it was my responsibility to fix ??? I am now left with a loose and wobbly handle !

Canceled my appointment...just too expensive. $160.00 to walk in the door to fix an ice maker, and that is before any parts costs. Also had to wait three weeks for the appointment.

My Kenmore Elite refrigerate was not cooling after 1 year and 2 months after purchase, which is another issue entirely! I went online and chatted with one of the repair representatives and inquired about having a certified Sears repair technician to come diagnose the issue. I was told that the Diagnostic Fee for having some assess the issue was $139, but the repair representative indicated that I would NOT need to pay the Diagnostic Fee if I indeed had the repair work completed. Therefore I scheduled the repair appointment and after the fact I looked at the receipt, I see that there was a line item for Diagnostic Fee for $139. I definitely felt mislead and tricked. Paying $464.92 for 1.5 hours of labor really breaks me, especially when I had the refrigerator for only a bit over a year. My advice to Sears is to make it absolutely clear before, during and after the repair on what the charges are, what will be waived and how the charges are labeled.

The technician who worked on our washer was very competent and unfailingly polite. During the repair he came across a challenge that required consulting me. We agreed on a solution and he implemented it and completed the repair. This was well above and beyond a typical service call. Overall, I was quite satisfied.

The recent service by an authorized Sears technician was for the maintenance of our Sony TV and we were shown a few features on the remote controls that I was not aware of that will make our viewing more enjoyable. The woman was thorough and very kind and answered our questions. Happy customer in San Francisco.

Took 2 weeks to get someone out to repair my washer. Day before appointment I get confirmation that my appointment window is 10-noon, that became noon-2. Upon checking status I noted that my service address had been changed so I had to call customer service to have them notify the repairman of the correct address. Repairman came at 2:15pm. Though he was short with me on the phone, he did a thorough job checking the washer. Ultimately an internal part, not covered by warranty needed to be repaired. He told me he would order the part and then I should call to schedule follow-up service. I commented that it was frustrating to be without a washer for 2 weeks only to have to wait another 2 weeks for follow-up. He said Sears gives priority to follow-appointments and they should be able to come out within a few days of my calling but he went ahead and booked me an appointment two weeks from that date. Waited for part, about 4 business days, turns out part was delivered to wrong address again. Called Sears to update address in system again, and asked for expedited appointment. Nothing earlier available maam. I mentioned the whole expedited thing and was told I would get a call back from someone at a higher level in 24-48 hours. That was 60 hours ago, no call yet.

...just a super busy time of year, but worth the wait to have 4 appliances serviced. I waited (8 to 12 noon) and had to call them at 11:30 a.m. I had a 1 p.m. appointment so needed to ask my son to come over and stay at home (who is normally at work). The serviceman came and Im sure did the work satisfactorily, but in the past I learned how to better care of these appliances. Theyre old and the service was costly - our last time (unfortunately). Thanks, anyway.

Do not use this repair service! I have had Sears warranty on my appliances for almost 10 years and until now have been happy with their service. I had to wait 6 weeks for my appointment to repair the washer. When the repairman was here, it looked fixed but the washer broke in the same way the first time i used it. Now I have to wait 6 more weeks for the service man to come. I dont this is acceptable service. I am going to call the Better Business Bureau.

Total waste of time. Set up apt 2x to get a dryer fixed. They gave us 4 hour windows each time for when tech would be there. No one ever showed up. No one ever called.Really wasted my time waiting for them. So good bye Sears. Don’t expect any more business from me.

Sears came out FOUR times and has still not completed the repairs.The second technician gave me a written quote and when the third technician came to (allegedly) complete the repairs he gave me a new quote for $125 more than the original quote (although absolutely nothing had changed with the machine).I had to spend well over an hour on the phone trying to resolve the issues and NOBODY from Sears ever followed-up.I would not recommend Sears Repair Service to anyone. Try Atech Appliance Technician Repair & Service instead.

Part was ordered OCTOBER 9. I was promised on Nov 13 that in 5 business days I would get a call back on the status on a part that was ordered. I called last week Nov 20 to inquire why no one called but the wait time was 248 minutes.Separately, Im having second thoughts about accepting the $39,000 bid for the floor from Sears based on this performance for the fridge.

The technician was knowable and very professional. Very pleasant and represent Sears well.However I choose not to do the repair because it was unreasonable expensive. Since washers and dryers sooner or later need replacing, a more reasonable repair would only be an incentive to shop from Sears.

While the service quality was fine, it was getting them to my home that was the largest frustration. I understand a waiting list as well...but it can be difficult with a family of five with no dryer during the rainy season in San Francisco. So we waited 8 days to get a scheduled appointment to which our appointment time was bumped from early afternoon to late evening, but then we received a phone call from our serviceman informing us that he was behind schedule and his manager did not approve his overtime and our appointment date was moved to another date to two weeks later! After some adamant persuading on my wifes part and being hung up on by the manager; we were able to reschedule it for a week later. They then showed up 2 hours late for that appointment as well! For what we pay for a service yearly, you would think their scheduling and basic customer service would be better.

The repairman was excellent, but I cannot give five stars because I was given a window of 8 a.m. to noon, and he showed up at 1:45. Clearly the scheduling system has bugs. But again: The repairman was excellent, so please dont take it out on him.

The 2 technicians that came to fix our washer were very knowledgeable, hard workers and performed a job that was very difficult logistically. They were also very personable and never complained about anything. It was not a short time and they stayed with it until it was fixed and working perfectly. Thank you

The tech was rude. This the second time this tech has been to my home for my water heater. I have had this water heater for only two- three years. I remembered this tech from his rudeness then and expressed please not to send him again. I dont like dealing with people that come to my home and talk to me not as a customer. When pay for your service contact you should be treated with respect.Just because Im a woman doesnt mean I dont know anything about appliances or home repairs.My experience with sears overall has been good with getting the service I need. But had two cases where rudeness was involved. One with this tech and another with a tech the scheduled my furnace. He was totally disrespectful and didnt know how work with a customer.

Jimmy, the Sears Technician was great!

My technician arrived early within the assigned window. She was knowledgeable about the repair to my Kenmore stove and completed the job in a reasonable amount of time and checked and tested her installations to ensure things were working properly. She was friendly and polite.

That was my second appointment cuz the first guy didnt fix it right two weeks earlier. It took two weeks in between to get an appointment even after your guy messed up the first time. Then you send a guy that the refrigerator repair guy not a dishwasher repair guy.This review is based on your customer service not the actual repair guy.Then just today you sent a third person who was able to diagnosis but still have to order parts and now we have to wait again until the 31st of July.

Our 2 year old top-of-the-line Kenmore Elite fridge recently stopped cooling. Bought it from Sears, declined their 3 year warranty at time of sale since its top-of-the-line and should last more than 3 years, easy. Painfully have learned that Sears will only help you to their full ability if you buy their warranty. You are going to experience terrible customer service otherwise - even if under manufacturer warranty - and its becoming clear why they are going out of business. They dont do the right thing.Details: Sears technicians have visited 4 times in 2 months. Parts are under manufacturers warranty, but not labor. So I am paying $300 out of pocket for labor.Took two weeks to get a tech out to diagnose it (compressor dead), another two weeks for replacement parts to arrive, and another two weeks to get a second tech on site to install them. The fix lasted less than 24 hours. Fridge would not cool again. Now we are in the next two weeks of re-diagnose, order parts, and repair. Still not working.2 months in, fridge still not working properly. We will have our fifth visit next week. We are using a neighbors fridge to keep our food cold and going outside every time we need it. Fun.Customer service via phone is all over the place - setting different expectations every time I call. Many of the expectations were wrong, such as the initial visit will fix the fridge. As soon as the tech arrived he said no, its just diagnosis. Then you order parts and scope the labor bill.Phone customer service is clearly outsourced, have no power to increase priority, and wont or cant escalate.Weve met some nice Sears employees along the way but their corporate governance stops them from doing the right thing. They should just replace our fridge and turn this into a positive review. The reps say they may agree, but cant.Sears sold me a questionable product - the techs say they break all the time - and are making me pay for shoddy service with no resolution in sight. Im not sure if there is a better vendor, but I never will buy an appliance from Sears again.

Never will use Sears AGAIN! It was bad enough that the technician did not get here until 6:30 when it was schedule from 10-2; also first needed to wait 1.5 weeks just to schedule the repair for my washer. He did not have the basic part needed and wanted to order it. Bad enough it would take into the next week before the part would get here, but the technician did not have an available appointment to come back for almost 3 weeks. When I complained about the time, his response was that is what they give me for a schedule and showed he did not care for my inconvenience and not even a apology. I told him no thank you. I paid the appointment fee and called REPAIR DOCTOR. They came the next day, had the part and fixed the washer. Was so worth the fee. When I called Sears to complain, they did not care, the fee is the fee and of course it was some call center out of the country where they did not understand me very well and only could repeat what was in front of their computer screen. If you live in the city, SEARS should not be used since they are understaffed and no longer care about customer satisfaction. As far as I am concerned, it is ridiculous to expect a customer to wait more than 3 weeks to be without a washer or any other appliance that is such a necessity. Customer service means, Sorry we could not help you and will refund it since no on should be expected to wait that long. REPAIR Doctor was the best!

Sears canceled my service half an hour before the repair window via email and without explanation. The email asked me to call their general number and gave me no other options for rescheduling. I stayed home from work in order to deal with the repair and I felt like they could have at least called me or told me in the morning rather than waiting until right before my afternoon appointment. Would recommend someone else in order to avoid this hassle in the future.

Repair man came on time with a call 30 minutes before arrival. Very polite and knowledgeable about my dishwasher. I just wished I had bought a stainless interior d.w. because the plastic ones dont dry well...but thats another review!

We have been with sears for many years and all our appliances are insured with sears, the technicians are amazing and every time extremely helpful, how ever as much happy I am with the technicians sears needs to find a way to help older and disabled people in less waiting time since the needs are different, that is my biggest issue that I have to wait for an appointment up to 3 week period before someone come

I wish I could less than one star:Washer stopped draining; earliest appointment available was TWO weeks later. Service tech came and replaced pump, told me it was fixed. I washed one load of towels, washer still did not drain. Now I have to wait another TWO weeks for a second visit. So, I have no washing machine for the month of November.Summary: waited weeks for a service call, machine was not fixed, and now I have to wait two more weeks.

Roland was very professional and helpful in repairingour dryer. He also checked all our appliances and wasinformative to all our questions.

Competent and efficient service. The technician was knowledgable and answered all my questions. I am pleased with the quality and good service.

Very dissatisfied!!! I called Sears because my refrigerator was freezing everything. The first appointment I could get was in 2 weeks. The repair tech arrived, checked the temp in the fridge, and immediately said he knew what was wrong. He ordered the parts that he said I needed, told me that they would arrive in 3 or 4 days, but the soonest he could come back was in 13 days!!! He never tested any components, or checked for trouble codes stored in the computers memory. He returned in 13 days,and installed the parts. I am still having the exact same problem. 2 days after the parts were installed and I was still having the same problem, I called Sears and explained the situation. I was told that the soonest that they could send someone out was 11 days!!! When I got off the phone, I spent about 15 minutes on the internet and soon discovered on my own that there was a trouble code 4 stored in the computers memory, indicating a problem in the refrigerators fan circuit. I was an auto mechanic for 40 years, and if I had taken this techs approach to repairing cars I would have constantly been looking for a job. The tech is scheduled to be here in 3 days. Im keeping my fingers crossed. Things certainly have changed in repair procedures and customer service..

My only problem was that it was a week before a technician could come out to the house. In this case we had a bit of an emergency so that was a problem. And we ended up spending so much money to get our stuff done in that week. (We had a bug infestation and had to wash everything in the house so waiting a week was really a problem). Nonetheless, Sears service technicians are terrific and our washer-dryer is back in business. cheers.

It would be a five-star rating except for the length of time it took for the visit to be scheduled -- three weeks after I called, during which time we had no washer. Sears staff are great, but Sears needs to respond much more quickly!

Sears has been the most difficult and unsatisfactory experience throughout this process. Although the issues were finally fixed, they were done so with hidden costs that were added on at the last minute. I do not recommend them AT ALL.

They sent two service people to make the repair. They were very professional; they were on time. And they were amazing. They diagnosed the problem in minutes; replaced the broken part, cleaned up their debre and were out of the apartment in 30 minutes. The experience was 10+, GREAT!

Terrible customer service over the phone, last-minute cancellations on service appointments that take way too long to schedule in the first place, and ridiculous results. Weve had to get the motor replaced on our washing machine at least three times in the past three years, and we never seem to qualify for the warranty replacement since it requires three replacements within a calendar year. We keep being told not to overload the machine, but we have never overloaded the machine! Very frustrating, especially since we just paid to renew the warranty for another year to the tune of $600, and for what? Very bad service.

It took 2 weeks to get the appointment and he spent 3 minutes ordering parts. He also missed the 4-hr window by almost 2 hrs. Then another 2 weeks to have them put in (this time he was within the 4-hr window). He tested the machine and it worked but, after he left, I noticed that one of the push-buttons (part of the original problem) was pushed in and I couldnt pull it out. Another 2 weeks for another visit -- another day off work. So he replaced the parts and it seems to work right now but dont know what will happen in a few months. Also, my lost work hours would almost have more than paid for a repair without the warranty.So the next repair person came out to see why the buttons werent working correctly. She realized that they may have been installed incorrectly so she switched them around. Still not great so she ordered more. Another 2-1/2 week wait. But the door was replace incorrectly so now it wont open all the way and, when I start a load, its a crap-shoot as to which cycle will actually work. And the countdown timer showed CL instead of the time left. No one can seem to figure out what that means.Im DONE.

Philip was very knowledgeable and professional. We are in the process of identitying what is leaking and where and he will be following up. I am very pleased with the service

The techinician Kevin was good, there is a broken part for ice cover, he took our email address and he said he will contact his company to serd us the item, I hope it is not ignored, hope you can help, my address is 1643 39th Ave, SF Ca 94122. Thank You.

Originally was disappointed after initial conversation with Customer Service as they gave me a 2 week repair date,, but did get them to agree to contact Local Dispatcher to expedite the Repair date. Was pleasantly surprised when a Repairman came the next morning and repaired my water heater in about an hour.

The technician called asap to let me know when to expect him so that I wasnt waiting around. Thank you! He arrived at the expected time, was very polite and completed the work quickly.

Very poor setting of expectations. At the time I made the appt there was no mention of any charges. After waiting a week for the appt the service tech calls me one hour before and says it will be $89 minimum fee to diagnose. I asked what he thought it could be given the provided info and he said its probably just a certain part and if replacement was needed that would be $215 labor plus parts cost. He arrives.....looks at the stove for 30 seconds and checks the gas orifice for obstruction....(literally shoves a metal toothpick into a hole) and the problem is gone. Then he says Ok....thats $215 for job code *Gas orifice adjustment or replacement.I said You have got to be kidding?! I have no problem paying for the diagnostic fee but nothing was adjusted or removed and replaced. I offered $89 and he refused saying that its $215!. I asked to speak with a manager and he said that there wasnt one to speak with. Again I offered the $89 and he refused....so I refused and politely asked him to leave.This is extremely poor customer service and left me feeling like I will NEVER call Sears service again for ANYTHING. If the guy had taken the $89....he would have been the first and only person I would have called ever again.

It took nearly 2 months from my first call to get this fixed! We first lost 2 weeks because Sears had the wrong information in our account, which apparently the technician could have fixed on the spot but he claimed we had to do it. On the second visit (2 weeks later), the technician was able to quickly diagnose the problem which is apparently unusual. Two weeks after that, Sears sent out a technician who had no idea how to fix the problem, and he spent 3 hours calling around to try to find someone to talk him through what he was supposed to do over the phone. The system was designed so that the customer has almost no leverage and no one seemed to have any ability to help expedite an urgent situation. Im not going to ever get a Service Agreement with Sears again. (Two starts instead of one because the technician was eventually able to fix the problem.)

Less experienced tech ordered new pump ($250.00) without checking to see if filter was just clogged. More experienced tech did follow up to install part, cleared filter before doing anything else. This took less than 5 mins. Filter was clogged and nothing else was wrong. Took part back and refunded me $250.00. The overall experience cost me a week without my portable dishwasher, but ended satisfactorily...I guess. Perhaps better training of less experienced techs to check the basics like filters first is needed? Replacing the pump with labor and call-out fee was close to full value of the unit, and I almost bought a new one instead of ordering part; the only reason I didnt was that the 24 inch unit I had was not available according to website and I would have had to settle for an 18 inch model. This would have meant replacing a unit with only a dirty filter and paying about $600.00 + the $89.00 call out fee to do it.

Very knowledgeable, helpful, gracious, and empathetic service technician; we were so pleased with her service that we purchased an appliance service contract!

The repairman a couple hours AFTER the 3 hr. block then had an attitude and didnt seem to want to do much to research and fix the problem.

Good tech....but 11 days to get 1st appointment...way too long. Will explore alternate service provider if I need future service.

The technician came on time and was very sincere and polite. In addition, he was knowledgeable.

My stove needed parts and the repairman said he would order them. I have not yet heard back from him, but its only been 4 days.Its now been over a month and my stove is still not fixed. Ive tried calling three times to schedule an appointment, but each time was given a different reason why they could not schedule. (you need to call back tomorrow to talk to another department, we cant find your name in the system, please hold - then click they hung up on my, we need to check and see where the parts are - we will call you back. Ive had 4 appointments for this stove repair - and wasted 4 days waiting for them to come, only to find out they didnt have the parts. Once they were a complete no show. The company they are using for stove repairs is terrible.

Horrible, Sears sent a repairman that installed the little valve on the gas burner and then left without hooking the stove back up to the gas pipe saying he was not authorized to do so, our gas company said it was Sears responsibility to do so, this led to an hour and a half phone mess with me being transferred to 5 different agents with the last one telling me I would have to schedule yet another visit from a Sears installer at an additional charge, so my little installation with the $34.00 part ended up costing well over $300.00, we should have just bought a new oven and NOT AT SEARS. Worst customer service ever and 3 weeks without a stove or oven. Never again.

ALL AROUND EXCELLENT SERVICE AS TO BEING ON TIME AS SCHEDULED, HAD PARTS, FIXED PROMOTLY, SERVICEMAN COURTEOUS & KNOWLEDGABLE. WOULD HAVE PREFERRED A ONE WEEK WAIT TIME INSTEAD OF THE TWO. PLACING SERVICE CALLS TO SOMEONE WHO IS STILL NOT ADEPT AT ENGLISH IS TRYING, YOU ARE TALKING TO SOMEONE IN ANOTHER COUNTRY.

I have had consistently good experience with this service. The technician that has fixed my electric oven several times now is knowledgeable, efficient, professional and nice, too.

The tech was prompt, polite and performed only the service that was required ... very knowledgeable about our appliance and only performed what was required .. highly recommend

The service was great, waiting ten days without the ability to was my cloths was not. A ten day window for service isnt cool!

First, let me say that the dryer was repaired to my satisfaction. That is whats most important. Why the low number of stars? The repair person was unclear and difficult. We were quoted up to $300; however, when it came time to pay, I was charged the $300...then, he wanted another $50, paid on a second invoice, because EXCUSE EXCUSE EXCUSES. Typical bait and switch maneuver. I paid the second invoice to get him out of my house, and I warned him that should he pull that with someone less patient, hed likely leave with a broken nose or worse. Oh, and supposedly he had a bad hip so he actually asked me to do the disassembly of the dryer for him so that he wouldnt have to lift anything. NOT the high quality service that deserves the Sears name.

Our under warranty fridge broke and they cant get a technician to us for 3 weeks! How is this possible? How do they expect people with children to live for 3 weeks without a fridge? Dont waste your money or time, dont buy anything from Sears so you are not subject to their horrible services.

The service for our Kenmore refrigerator was prompt and efficienton October 18 by Anthony. We will know 90 days from todaywhether or not the appliance will continue to be workingnormally

The service repair man was very polite and helpful. He even waited for me when he arrived while I was en route to home.

If I could give 0 stars I would. I had to wait 4 weeks for my first refrigerator appointment and then another 2 weeks to actually get it repaired. Now Im going on 6 months of a broken refrigerator and 3 failed repairs. My next appointment is another 4 weeks out, so there is no end in sight. I encourage you to purchase a different brand because if you buy Kenmore it will never get repaired.

I had to wait 2 weeks for an appointment. I was scheduled between 1-5PM. The time kept changing to later and later. The technical called at 3 Pm and promised he would be here. ( at that point the computer said he was going to arrive by 3:30 . ) since he had 2 appointments PRIOR to mine there was no way he could be here in 1/2 hour. However he did keep his promise and arrived at 9:20 PM. HE WORKED UNTIL 10:45 PM. I WAS REALLY SOMEWHAT FORTUNATE in that he had the part I needed in his truck..the repairman was excellent but the service scheduling was HORRIFIC. Something should be done so that a technician does not have so many appointments in my one day and they should hire more technicians so the customer does not have to wait 2 weeks for an appointment. 2 weeks is the routine time it takes from your call to actual appointment

Sears canceled the appt and never called to cancel. I was sent an email to rate them after they canceled the appt. We had someone take a day off from work to wait for them. I called to get support and no one could tell me why my service appt was canceled. And that I had to wait 24 hours to call them back to reschedule my appt. They could not do it for me. I asked for a supervisor, was put on hold for 20 min and then the phone call hung up on me. I then received a follow up text to rate their service and an email. I rated them poorly and received a note asking if I would like to have someone call me back. No once has called me back. I have 3 5 year maintenance contracts with them. This has been the worst service in years. Will definitely look for another provider moving forward.

The service man was professional, on time and gave me options for my repair. The repair was quick and overall I was very happy with the service.

The service technician, Amin, was professional, friendly and quick. Two thumbs up for Sears Appliance Repair!

We have this Sears extended insurance plan that is supposed to cover expenses with any repair needed. However, Sears does not honor its commitment with the costumer, nor honor its own contract. Their costumer service is not well trained, their actions are limited by Sears policy makes it pretty clear that not even a loyal costumer has any value for the company.My dryer needed repair, so I called Sears to schedule a technician. The only availability was after two weeks. So, a day before the date scheduled, Sears called to cancel because they did not have a technician available ion the area. They schedule for two weeks later. However, from the blue, I received a text message a ew days before saying the technician was rescheduled. They did not even bother to call us. To make it even worse for us, the third time was cancelled be the technician just because he could not find parking space near our condo even though we asked he to park in our driveway. Then, finally and after several back-and-forth calls with Sears, a technician showed up and spend the whole morning researching online for tutorials because he did not know how to fix our dryer.Sears has the worst costumer service Ive seen. Its way worst than Comcast. I will never buy anything from this company again. This company is a waste of time, dishonored business.I DO NOT RECOMMEND SERAS. It is too bad I cant rate with ZERO star.

Absolutely terrible. Poorly trained technicians. They didnt fix my dryer and they mischarged me. Ive been on the phone for 3 weeks trying to get my refund. Never using sears again. Beware!!!!

Phillip, our Sears repairman gave us A+ service! He was careful, curteous, knowledgeable, skilled and friendly! Fixed our oven door, thanks!

The technician was very nice and friendly. Unfortunately he did not completely fix the problem he came out for. We ended having to call back to have someone come out again.

THANK YOU FOR SENDING AMIN FOR MY RECENT SEARS HOME SERVICE. I FOUND AMIN TO BE VERY POLITE, PROFESSIONAL AND KNOWLEDGABLE REGARDING MY WASHER AND DRYER NEEDS. IT WAS A GREAT OVERALL EXPERIENCE. BIG THANK YOU TO AMIN AND WISH HIM MUCH SUCCESS.KINDLY, SASHA

Technician came within the specified time frame. He was courteous, efficient and helpful. Very professional.

Made an appointment for 2/16, was called that the tech was injured and they gave the next appt, 2/6 (earlier), 1/2 hour later I received an email and call to contact them to reschedule. I called and asked did I need to reschedule again or was this call from the first reschedule. After on hold for a while, I was given a 3rd appt, of 2/27 with a window of 1-5pm. They kept pushing forward the appt time, 3:30pm-5:30pm, then 5:30pm-7:30pm. The tech did arrive after 6pm and completed the job. Its just annoying waiting and waiting when I could have done other things.

Excellent service, excellent technician, very satisfied. five star!