As a customer with Fortress Networx for several years now, Id like to provide just one example of their impeccable customer service. I was preparing for a critical client event and had called the help desk for support a couple days in advance of the event. Graeme Conradie answered the help desk line. He provided the support I needed, which should be a given. Thats what we hire them for. But here is what was exceptional. Graeme reached out personally the next day to check on how things were working and see if I needed anything else. Then, the cherry on top was that he called me the day after my client event to see how it had gone. Graemes care and concern for my needs was really going above and beyond!!! Im so impressed with their service.
We have used this company for several years. They provide superior IT services at reasonable prices and are very responsive and creative. They have provided complete solutions to all of our IT issues, helping our business to organize itself far better than it could have done without their help. We highly recommend them!
We have used Fortress Networx for at least 10 years now. The whole team is very responsive, and handles issues quickly and confidently, even on the weekends! We couldnt be happier with all they do for our business IT needs.
Fortress Networx, LLC, has the keen sensitivity of how challenging a computer problem is for most of us when we are in the middle of trying to get work done and some glitch arises. They know the importance of a quick response and whether it is the technician assigned to your account or someone else on the Help Desk, they jump right in and solve the problem. That is invaluable to we non-geeks who get stuck and just want it fixed!
I have been round and round with over 5 computer tech companies after our previous guy decided to switch careers. Found C3 through a referral and so far they have fixed every problem we have had and been great to deal with. Mark is our guy and he is quick, ALWAYS follows up which is HUGE, and does a great job. he focuses on the problem you have, and if it doesnt work he comes back and will always fix it. So far have been extremely happy especially now that I dont have to look for any other computer and software repair companies any further!
Very knowledgeable and professional, prompt, dedicated service, a real find!
A great team to work with!
Thank you Graeme for all of your help!!!